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Baldrige Performance Excellence Program 2011 Baldrige Performance Excellence Program Criteria for Performance Excellence Steve Baldrige Performance Excellence Program 2011 Baldrige Performance Excellence Program Criteria for Performance Excellence Steve Bonk PMI [email protected] org

Baldrige Performance Excellence Program 2011 What is the Baldrige Program? l l l Operates Baldrige Performance Excellence Program 2011 What is the Baldrige Program? l l l Operates as a unique public-private partnership Educates organizations on performance excellence management Manages the Malcolm Baldrige National Quality Award Baldrige is Performance Excellence: Organizations Achieve and the U. S. Succeeds

Baldrige Performance Excellence Program 2011 Program History The Malcolm Baldrige National Quality Improvement Act Baldrige Performance Excellence Program 2011 Program History The Malcolm Baldrige National Quality Improvement Act of 1987, Public Law 100 -107 l Created Award Program to – identify/recognize role-model businesses – establish criteria for evaluating improvement efforts – disseminate/share best practices l Expanded to health care and education (1998) l Expanded to nonprofit (+ Government) sector – (2005)

Baldrige Performance Excellence Program 2011 Performance Excellence An integrated approach to organizational performance management Baldrige Performance Excellence Program 2011 Performance Excellence An integrated approach to organizational performance management that results in l l l delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability improvement of overall organizational effectiveness and capabilities organizational and personal learning

Baldrige Performance Excellence Program Participants l l l 86 Award recipients (91 Awards) 1, Baldrige Performance Excellence Program Participants l l l 86 Award recipients (91 Awards) 1, 458 Baldrige Award applications More than 5, 800 trained Examiners Widespread participation Private-sector contributions provide over 90 percent of Program support 2011

Baldrige Performance Excellence Program 2011 Award Recipients’ Contributions l l l Increase competitiveness of Baldrige Performance Excellence Program 2011 Award Recipients’ Contributions l l l Increase competitiveness of U. S. organizations Give presentations to all sectors Give presentations at The Quest for Excellence® and the regional conferences Influence customers/suppliers Host seminars and workshops Write articles

Baldrige Performance Excellence Program 2011 Applying for the Baldrige Award l l l Manufacturing Baldrige Performance Excellence Program 2011 Applying for the Baldrige Award l l l Manufacturing Service Small business (manufacturing or service) Education (for-profit and nonprofit) Health care (for-profit and nonprofit) Nonprofit, including charities and government agencies

Baldrige Performance Excellence Program 2011 The Baldrige Criteria l l l Are considered a Baldrige Performance Excellence Program 2011 The Baldrige Criteria l l l Are considered a validated organizational performance assessment tool Define performance excellence Are used to identify Award recipients Are used by diverse organizations in all sectors of the U. S. economy Comprise an Organizational Profile and seven Categories—an integrated management framework Are updated regularly (currently every two years)

Baldrige Performance Excellence Program Seven Categories of the Business/Nonprofit Criteria l l l l Baldrige Performance Excellence Program Seven Categories of the Business/Nonprofit Criteria l l l l Leadership Strategic Planning Customer Focus Measurement, Analysis, and Knowledge Management Workforce Focus Process Management Results 2011

Baldrige Performance Excellence Program 2011 Baldrige Performance Excellence Program 2011

Baldrige Performance Excellence Program Core Values and Concepts l Visionary Leadership l Customer-Driven Excellence Baldrige Performance Excellence Program Core Values and Concepts l Visionary Leadership l Customer-Driven Excellence l Organizational and Personal Learning 2011

Baldrige Performance Excellence Program 2011 Core Values and Concepts l Valuing Workforce Members and Baldrige Performance Excellence Program 2011 Core Values and Concepts l Valuing Workforce Members and Partners l Agility l Focus on the Future l Managing for Innovation

Baldrige Performance Excellence Program Core Values and Concepts l Management by Fact l Societal Baldrige Performance Excellence Program Core Values and Concepts l Management by Fact l Societal Responsibility l Focus on Results and Creating Value l Systems Perspective 2011

Baldrige Performance Excellence Program Baldrige Criteria Framework: A Systems Perspective 2011 Baldrige Performance Excellence Program Baldrige Criteria Framework: A Systems Perspective 2011

Baldrige Performance Excellence Program 2011 Steps Toward Mature Processes Baldrige Performance Excellence Program 2011 Steps Toward Mature Processes

Baldrige Performance Excellence Baldrige. Performance Excellence Program National Quality Program 2011 2008 Baldrige Performance Excellence Baldrige. Performance Excellence Program National Quality Program 2011 2008

Baldrige Performance Excellence Program Organizational Profile P. 1 Organizational Description P. 2 Organizational Situation Baldrige Performance Excellence Program Organizational Profile P. 1 Organizational Description P. 2 Organizational Situation l l Starting point for self-assessment and application preparation Basis for early action planning 2011

Baldrige Performance Excellence Program Category Point Values 1 2 3 4 5 6 7 Baldrige Performance Excellence Program Category Point Values 1 2 3 4 5 6 7 Leadership 120 Strategic Planning 85 Customer Focus 85 Measurement, Analysis, and Knowledge Management 90 Workforce Focus 85 Process Management 85 Results 450 TOTAL POINTS 1, 000 2011

Baldrige Performance Excellence Program 2011 1. Leadership (120 pts. ) Addresses Senior Leaders’ Actions, Baldrige Performance Excellence Program 2011 1. Leadership (120 pts. ) Addresses Senior Leaders’ Actions, Governance, and Societal Responsibilities 1. 1 Senior Leadership (70 pts. ) 1. 2 Governance and Societal Responsibilities (50 pts. )

Baldrige Performance Excellence Program 2. Strategic Planning (85 pts. ) Addresses Strategic and Action Baldrige Performance Excellence Program 2. Strategic Planning (85 pts. ) Addresses Strategic and Action Planning and Deployment of Plans 2. 1 Strategy Development (40 pts. ) 2. 2 Strategy Implementation (45 pts. ) 2011

Baldrige Performance Excellence Program 3. Customer Focus (85 pts. ) Addresses How an Organization Baldrige Performance Excellence Program 3. Customer Focus (85 pts. ) Addresses How an Organization Engages its Customers and Listens to the Voice of the Customer 3. 1 Voice of the Customer (45 pts. ) 3. 2 Customer Engagement (40 pts. ) 2011

Baldrige Performance Excellence Program 2011 4. Measurement, Analysis, and Knowledge Management (90 pts. ) Baldrige Performance Excellence Program 2011 4. Measurement, Analysis, and Knowledge Management (90 pts. ) Addresses Analysis, Review, and Improvement of Organizational Performance and Management of Dat Knowledge, and Information Resources 4. 1 Measurement, Analysis, and Improvement of Organizational Performance (45 pts. ) 4. 2 Management of Information, Knowledge, and Information Technology (45 pts. )

Baldrige Performance Excellence Program 2011 5. Workforce Focus (85 pts. ) Addresses How an Baldrige Performance Excellence Program 2011 5. Workforce Focus (85 pts. ) Addresses How an Organization Engages, Develops, and Manages Its Workforce and Builds an Effective Workforce Environment 5. 1 Workforce Environment (40 pts. ) 5. 2 Workforce Engagement (45 pts. )

Baldrige Performance Excellence Program 2011 6. Process Management (85 pts. ) Addresses How an Baldrige Performance Excellence Program 2011 6. Process Management (85 pts. ) Addresses How an Organization Designs Its Work Systems; Prepares for Emergencies; and Designs, Manages, and Improves Its Work Processes 6. 1 Work Systems (45 pts. ) 6. 2 Work Processes (40 pts. )

Baldrige Performance Excellence Program 2011 7. Results (450 pts. ) Addresses an Organization’s Performance Baldrige Performance Excellence Program 2011 7. Results (450 pts. ) Addresses an Organization’s Performance Improvement in Key Areas and Includes Current Performance Levels, Trends, and Comparative Data 7. 1 Product and Process Outcomes (100 pts. ) 7. 2 Customer-Focused Outcomes (90 pts. ) 7. 3 Workforce-Focused Outcomes (80 pts. ) 7. 4 Leadership and Governance Outcomes (80 pts. ) 7. 5 Financial and Market Outcomes (80 pts. )

Baldrige Performance Excellence Program 2011 Program Achievements l l l Created a national and Baldrige Performance Excellence Program 2011 Program Achievements l l l Created a national and international standard for performance excellence Produced role models Shared best management practices Generated award programs Raised U. S. competitiveness Established outreach and education systems

Baldrige Performance Excellence Program 2011 2010 Baldrige Award Recipients l MEDRAD (manufacturing) l Nestle Baldrige Performance Excellence Program 2011 2010 Baldrige Award Recipients l MEDRAD (manufacturing) l Nestle Purina Pet. Care Co. (manufacturing) l Freese and Nichols Inc. (small business) l K&N Management (small business) (continued)

Baldrige Performance Excellence Program 2011 2010 Baldrige Award Recipients (continued) l Studer Group (small Baldrige Performance Excellence Program 2011 2010 Baldrige Award Recipients (continued) l Studer Group (small business) l Advocate Good Samaritan Hospital (health care) l Montgomery County Public Schools (education)

Baldrige Performance Excellence Program 2011 How to Learn More l l l Maryland Quality Baldrige Performance Excellence Program 2011 How to Learn More l l l Maryland Quality Awards http: //www. marylandexcellence. org/ (updating) US Senate Productivity and Quality Award for Virginia www. spqa-va. org Attend a Baldrige regional or national conference Participate in an Award recipient sharing day/workshop Become a state/local or national Examiner

Baldrige Performance Excellence Program 2011 Resources for More Information l l Most Baldrige National Baldrige Performance Excellence Program 2011 Resources for More Information l l Most Baldrige National Quality Program (BNQP) documents are available both in printed form and on the NIST BNQP Web site. To obtain these documents, call (301) 975 -2036; send an e-mail to [email protected] gov; or visit www. nist. gov/baldrige.