Avaya Communication Manager 3 0 Server Migration

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Today’s Discussion Avaya Convergence Infrastructure Value Proposition of IP Communication Manager Software – CM 3. 0 Highlights – CM 3. 1 Highlights (Targeted for 1 Q ’ 06) Upgrades and Migrations Lifecycle © 2005 Avaya Inc. All rights reserved. 2

Avaya Convergence Infrastructure Media Servers Media Gateways Communication Devices S 8300 G 150 Analog/Digital © 2005 Avaya Inc. All rights reserved. G 250 S 8700 G 350 S 8710 G 700 MCC 1 G 650 Call. Master VI Pocket PC Softphone IP Agent 2420 DCP Wireless S 8500 Global Services Integrated Management Suite Communication Manager Software IP Softphone™ 4620 IP Phone Color IP Screenphone 4690 IP conf. 3

Value Proposition of IP Telephony Consolidation communications solution and supporting applications – Reduce upgrade costs - rather than having to upgrade many remote systems, only one instance of Communication Manager needs to be upgraded – One place to administer features - no need to have staff at remote locations to add users, etc. – Reduce the application infrastructure, again through consolidation – Efficiencies gained and costs reduced through centralized trunking. Centralize your applications and dilute costs over a larger community of users – CTI, UM, speech access, call recording, workforce management, and reporting can be deployed at one location – Consistent set of announcements with the same voice and message, for the entire enterprise. © 2005 Avaya Inc. All rights reserved. 4

Value of High Availability and Survivability Local Survivable Processor (LSP) CM 1. 1 – Allows continued service should there be a failure from the server to the remote site – Provides survivability for G 250, G 350 or G 700 and IP endpoints Enterprise Survivable Servers (ESS) – CM 3. 0 – Provides protection from catastrophic server failures and from network fragmentation – When ESS is in control, provides full feature functionality as the main server – Provides survivability for Port Networks – G 650, G 600, SCC, MCC, CMC Connection Preserving Failover/Fallback for H. 248 MG’s (LSP) CM 3. 0 – Preserve existing calls when gateway switch to CM server Auto Fallback to Primary for H. 248 Gateways (LSP) CM 3. 0 – Provides an automatic mechanism for returning H. 248 gateways (G 250, G 350, G 700) that are being serviced by an LSP back to the primary server Inter Gateway Alternate Routing CM 3. 0 – Alternative path using PSTN when IP-WAN is incapable of carrying bearer connection Standard Local Survivability (SLS) CM 3. 0 – Provides survivability for the G 250 when there is a primary link failure © 2005 Avaya Inc. All rights reserved. 5

Communication Manager Software Two Flavors Communication Manager Standard Edition – Full feature set, Universal License and Integrated Management standard package targeted at single site systems with non survivable branches Communication Manager Enterprise Edition – Includes everything in standard edition plus Networking/LSP/Survivability/ Integrated Management Enterprise package © 2005 Avaya Inc. All rights reserved. 6

Enhancements to Communication Manager Enhancements with R 10 Enhancements with Comm. Manager 1. 1, 1. 2 & 1. 3 Enhancements with Comm. Manager 2. 0 Enhancements with Comm. Manager 2. 1& 2. 2 Enhancements with Comm. Manager 3. 0 • IP Softphone for Pocket • Meet Me Conferencing • Universal user licenses • Support for S 8710 Media • Enterprise Survivable • Conference Selective • Support for S 8500 Media PC • 4630 Screen phone • Enhanced Conferencing • Malicious Call Trace Enhancements • ASA (now Integrated Management Offer) © 2005 Avaya Inc. All rights reserved. Display & Drop • Media Encryption • Expanded Dial Plan • Qo. S for IP Call Control • Separation of Bearer & Signaling • Increased Capacities • Support for S 8700 & S 8300 Servers & G 700 Media Gateway • Support for 4620 & 4602 IP telephones • 2420 DCP Screen phone • Posted Messages • Leave Word Calling – QSIG/DCS Server, G 650 & G 350 Media Gateways • Increased capacities - S 8300 increased unique location information from 10 to 50 -S 8700 increase unique location information from 64 to 250 • Call Center increased capacities - S 8500/S 8700 Media Servers skill agents from 20 to 60 and skill groups from 999 to 2000 • Media Encryption using AES and H 248 link Encryption • Unicode Support • Call Admission Control – Bandwidth Mgmt • TTY over IP • Audix One-Step Recording • Extension to Cellular Server 2. 1. 1 & 2. 2 • S 8700/S 8710 IP Connect Capacities same as S 8700/S 8710 Multi Connect Capacities • Capacity Increases - S 8500/S 8700 number of LSPs increased from to 250 - S 8300 number of LSPs increased from 10 to 50 • Multinational features • T. 38 Fax • Modem over IP Server • Inter-gateway Alternate Routing • G 250 Media Gateway • Connection Preserving Failover/Fallback for H 248 MG’s • Autofallback for H 248 MG’s • IP Media Resource 320 • Mixed Port Connectivity • Connection Preserving Upgrades • Expanded Meet Me Conference • Locally Sourced Announcements 7

What’s New with Communication Manager 3. 0? Flexibility Mixed Port Network Connectivity allows Multi-Connect PNC and IP PNC configurations to co-exist in the same network allowing you to leverage IP telephony selectively where it can benefit you the most Business Continuity Enterprise Survivable Servers (ESS) allow backup servers to be placed at various places in a your network so that your communications can continue to operate in the event that the main server fails, or when connectivity to the main server lost Scalability The IP Media Resource 320 provides up to ten times the IP processing capacity as the current IP Media Processor. © 2005 Avaya Inc. All rights reserved. 9

Mixed Port Network Connectivity CM 3. 0 Allow Multi-Connect PNC and an IP PNC to coexist in a single communication system – Add remote sites or merge other systems into the main using IP PNC with choice of availability options – Move from a Direct Connect or CSS architecture to an IP PNC architecture over a period of time – Increase the number of port networks supported in a CSS configuration by adding additional IP connected port networks to achieve a maximum of 64 port networks © 2005 Avaya Inc. All rights reserved. 10

Enterprise Survivable Server CM 3. 0 • Enterprise Survivable Servers allow backup servers (S 8500 or S 87 XX) to be placed at various places in a your network so that your communications can continue in the event that the main server(s) fails, or when connectivity to the main server(s) is lost • Enterprise Survivable Servers can be deployed where needed throughout your network to provide increased communications continuity – The IPSI card in the port networks automatically obtains service from an ESS server(s) if the control signal to the main server is lost • Enterprise Survivable Servers can be connected to ATM, IP and Center Stage Switch (CSS) connected port networks © 2005 Avaya Inc. All rights reserved. 11

ESS for IP PNC Normal Operation Main Server Failure w/ESS Recovery S 8710 Media Server (Main Server) S 8710 ESS (1 st Alternative) S 8500 ESS (2 nd Alternative) S 8710 ESS (1 st Alternative) 1 Main Server Recovery 2 4 3 Network Fragmentation w/ESS Recovery S 8710 Media Server (Main Server) S 8500 ESS (2 nd Alternative) © 2005 Avaya Inc. All rights reserved. S 8710 Media Server (Main Server) S 8710 ESS (1 st Alternative) S 8500 ESS (2 nd Alternative) S 8710 ESS (1 st Alternative) 12

Locally Sourced Music and Announcements CM 3. 0 Improve audio quality Backup source for announcements and music on hold Communication Manager selects the closest source – Local gateway or port network – Same network region – Adjacent network region – Non-adjacent network region New structure – Audio group – Music On Hold group (analog port) © 2005 Avaya Inc. All rights reserved. 14

Expanded Meet Me Conference CM 3. 0 Up to 300 parties Utilizes external server (S 8500 B) Same user interface as current 6 party meet-me conference Conference display – Actual number up to 30 – Greater than 30 will display “> 30” © 2005 Avaya Inc. All rights reserved. 15

Connection Preserving CM Upgrades CM 3. 0. 1 Applicable to S 87 XX (duplicated) servers Stable connections are maintained – Including conferences – Including IGAR connections – Connections only – no feature operation IP streams: shuffled or not Port network gateway connections: all stations & trunks H. 248 gateway connections: all stations & trunks Exception: IP trunks (H. 323 & SIP) © 2005 Avaya Inc. All rights reserved. 16

Upgrades and Migrations Important Terminologies Defined Upgrades – New software load on existing platform – Examples: • Pro. Logix / CSI R 10 to CSI Communication Manager Release 3 • S 8300 Communication Manager 1. X to S 8300 Communication Manager 3. 0 Migrations – Server platform change • Migrations to S 8300 B • Migrations to S 8500 B • Migrations to S 8710 © 2005 Avaya Inc. All rights reserved. 18

Avaya S 8500 B Media Server Simplex Media Server – 1 U High Supports G 650, G 700 and G 350 Media Gateways in new sales Supports G 600, CMC 1, SCC 1 and MCC 1 Media Gateways in migrations Supports up to 3200 ports – 2400 Stations (IP or TDM) Avaya S 8500 B Media Server – 800 Trunks Remote Maintenance Board – Modem and LAN connectivity External Compact Flash – Backup and Restore RAM disk – In the Event of Disk Failure – 72 hours © 2005 Avaya Inc. All rights reserved. 19

Avaya S 8500 Media Server Before Migration option for DEFINITY® Server CSI DEFINITY Server CSI After S 8500/B LINUX OS Oryx/Pecos Notes: CMC 1 Media Gateway Processor TN 798/ TN 2402 Tone/Clock TN 2182 CLAN TN 799 X © 2005 Avaya Inc. All rights reserved. • Processor replacement required • TN 2182 (Tone clock) is replaced by the IPSI • CLAN boards must be upgraded to TN 799 DP or greater • TN 2302 IP Media Processor required for IP End. Points or more than 1 IP connected Port Network. • TN 2312 BP will support Emergency Xfer, Cust Alarm output • TN 2312 BP with CMC 1 MG does not support Cabinet Mtce, External Alarm Input • TN 750 NOT Supported; use TN 2501 APVAL for announcements IP Control CMC 1 Media Gateway IPSI TN 2312 BP IP Med Pro TN 2302 CLAN TN 799 DP 20

Avaya S 8500 Media Server Before Migration option for S 8100/CMC S 8100 Media Server Single Port Network Only After S 8500/B LINUX OS Win 2000 INTUITY™ CMC 1 Media Gateway Processor TN 2314 DSP Plug-in CWY 1 Tone Det. TN 744 Notes: • Processor replacement required • TN 744 is replaced by the TN 2312 BP (IPSI) • TN 2302 IP Media Processor required for IP Endpoints or more than 1 IP connected Port Network. • CLAN boards must be upgraded to TN 799 DP or greater • Embedded Voice Mail not available • Internal storage of CDR records not available; • TN 2312 BP will support Emergency Xfer, Cust Alarm output • TN 2312 BP with CMC 1 MG does not support Cabinet Mtce, External Alarm Input IP Control CMC 1 Media Gateway IPSI TN 2312 BP IP Med Pro TN 2302 CLAN TN 799 DP CLAN TN 799 X © 2005 Avaya Inc. All rights reserved. 21

Avaya S 8500 Media Server Before Migration option for S 8100/G 600 + growth S 8100 Media Server Single Port Network Only After S 8500/B LINUX OS Win 2000 Notes: INTUITY™ G 600 Media Gateway Processor TN 2314 DSP Plug-in CWY 1 Tone Det. TN 744 CLAN TN 799 X © 2005 Avaya Inc. All rights reserved. • Processor replacement required • TN 744 is replaced by the TN 2312 BP (IPSI) • TN 2302 IP Media Processor required for IP Endpoints or more than 1 IP connected Port Network. • CLAN boards must be upgraded to TN 799 DP • Embedded Voice Mail not available • Internal storage of CDR records not available; • TN 2312 BP will support Emergency Xfer, Customer alarm output • TN 2312 BP with CMC 1 MG does not support Cabinet Maintenance, External alarm input IP PNC G 600 Media Gateway IPSI TN 2312 BP G 650 Media Gateway IPSI TN 2312 BP IP Med Pro TN 2302 CLAN TN 799 DP 22

Avaya S 8500 Media Server Before Migration option for SI/SCC Non-duplicated, Single Port Network DEFINITY Server SI SI Processor Net Packet TN 2401 Tone/Clock TN 2182 CLAN TN 799 X Maintenance TN 775 © 2005 Avaya Inc. All rights reserved. S 8500/B LINUX OS Oryx/Pecos SCC – Processor Cabinet After Notes: • Requires replacing SCC Processor Cabinet with SCC EPN Control Cabinet, • Processor replacement required • TN 2182 (Tone clock) is replaced by the TN 2312 (IPSI) • CLAN boards must be upgraded to TN 799 DP or greater • TN 2302 IP Media Processor required for IP Endpoints or more than 1 IP connected Port Network • With CM 3 Mixed PNC supported enabling you to add a 4 th PN as IP PNC • TN 750 NOT Supported; use TN 2501 APVAL for announcements IP Control New SCC EPN Control IPSI TN 2312 BP IP Med Pro TN 2302 CLAN TN 799 DP Maintenance TN 775 DP : 23

Avaya S 8500 Media Server Before Migration option for SI/SCC to G 650 After S 8500/B DEFINITY Server SI LINUX OS Oryx/Pecos Notes: SCC – Processor Cabinet SI Processor Net Packet TN 2401 Tone/Clock TN 2182 CLAN TN 799 X • Requires replacing SCC Processor Cabinet with G 650 Media Gateway • G 650 Media Gateway does NOT support TN 775 • TN 2182 (Tone clock) is replaced by the TN 2312 (IPSI) • CLAN boards must be upgraded to TN 799 DP or greater • TN 2302 IP Media Processor required for IP Endpoints or more than 1 IP connected Port Network • Local Power required for Attendant Console • TN 2312 BP with G 650 supports Cabinet Mtce, Emergency Xfer, Cust Alarm output • TN 750 NOT Supported; use TN 2501 APVAL for announcements IP Control/Bearer G 650 Media Gateway IPSI TN 2312 BP IP Med Pro TN 2302 CLAN TN 799 DP Maintenance TN 775 © 2005 Avaya Inc. All rights reserved. 24

Avaya S 8500 Media Server Migration option for Simplex SI/R After 1/2/3 Port Network Direct Connect IP Control Link System S 8500/B MCC Cabinet LINUX OS CLAN TN 799 DP MCC Cabinet IPSI TN 2312 BP MCC Cabinet IP Med Proc TN 2302 CLAN TN 799 DP EI TN 570 © 2005 Avaya Inc. All rights reserved. EI TN 570 EI Fiber Connected CLAN TN 799 DP EI TN 570 IP Med Proc TN 2302 EI Fiber Connected IP Med Proc TN 2302 Notes: • TN 750 NOT Supported; use TN 2501 APVAL for announcements • Requires a Single IPSI • TN 2302 IP Media Processor required for IP End. Points • With CM 3 Mixed PNC supported enabling you to add a 4 th PN as IP PNC 25

Avaya S 8500 Media Server Migration option for Simplex SI/R G 650 MG After With Growth G 650 Media Gateway CLAN TN 799 DP S 8500/B LINUX OS IP Control Link EI TN 570 New SCC EPN Control IP Med Proc TN 2302 CLAN TN 799 DP EI TN 570 © 2005 Avaya Inc. All rights reserved. IP Med Proc TN 2302 EI Fiber Connected IPSI TN 2312 BP EI Fiber Connected CLAN TN 799 DP IPSI TN 2312 BP Notes: EI Fiber Connected EI TN 570 IP Med Proc TN 2302 • TN 750 NOT Supported; use TN 2501 APVAL for announcements • Requires a Single IPSI • TN 2302 IP Media Processor required for IP Endpoints • With CM 3. 0 Now the G 650 can be direct connected or IP connected (max 3 PN’s). 26

Avaya S 8500 Media Server New Sales or Migration with 4 or more PNs After S 8500/B LINUX OS O. S. =LINUX G 650 MG IP Control IPSI TN 2312 BP CLAN TN 799 DP IP PNC G 650 MG IP Control/Bearer G 650 MG IPSI TN 2312 BP CLAN TN 799 DP IP Med Proc TN 2302 © 2005 Avaya Inc. All rights reserved. G 650 MG CLAN TN 799 DP IP Med Proc TN 2302 IPSI TN 2312 BP IP Med Proc TN 2302 CLAN TN 799 DP IP Med Proc TN 2302 27

S 8700 & S 8710 Comparison Specifications Processor Standard Memory Hard Drives Optical Drives NIC Ports Duplication Card Chassis © 2005 Avaya Inc. All rights reserved. S 8710 S 8700 Intel Xeon 3. 06 GHz Intel Pentium III 850 MHz 512 MB 72 GB SCSI drive 40 GB IDE disk drive DVD/CD read only drive 6 NICs (10/1000) 6 NICs (10/100) 2 USB 2. 0 2 USB 1. 1 DAL 1 – 100 MHz DAJ 1 – 33 MHz 2 U high per server 3. 38” x 17. 5” x 25. 75” 3. 5” x 17” 28

Avaya S 87 XX Series Media Server Benefits of Migration Large scalability Increased BHCC with S 87 XX series Media Server Investment Protection – Reuse Cabinets - SCC 1/MCC 1 Media Gateways – Reuse Circuit Packs and Endpoints – Reuse existing port network connectivity New Reliability Options – Separate S 8700/S 8710 Servers up to 10 KM – LSP, duplicated IPSI’s – With 3. 0 Enterprise Survivable Server Increased Networking Options for Remote Locations – – – S 8700/S 8710 Server with G 700 Gateways for remote branch locations G 700 and G 350 Gateways can have Local Survivable Processor With 3. 0, addition of G 250 Media Gateway with SLS T 1 and ATM remote port networks still supported With 3. 0, Mixed PNC allowing IP Connect &Multi-Connect to co-exist in the same communication network © 2005 Avaya Inc. All rights reserved. 29

Avaya S 87 XX Series Media Server Before Migration option for DEFINITY® Server SI SCC After S 87 XX DEFINITY Server SI Oryx/Pecos Notes: SCC – Processor Cabinet SI Processor Net Packet TN 2401 Tone/Clock TN 2182 CLAN TN 799 X Maintenance TN 775 © 2005 Avaya Inc. All rights reserved. • Requires replacing SCC Processor Cabinet with SCC EPN Control Cabinet • Processor replacement required • TN 2182 (Tone clock) is replaced • by the TN 2312 (IPSI) • CLAN boards must be upgraded to • TN 799 DP or greater • TN 2302 IP Media Processor required • for IP Endpoints or more than 1 IP • connected Port Network • With CM 3 Mixed PNC supported • enabling you to add a 4 th PN • as IP PNC • TN 750 NOT Supported; use TN 2501 APVAL for announcements IP Control/Bearer New SCC EPN Control IPSI TN 2312 BP IP Med Pro TN 2302 CLAN TN 799 DP Maintenance TN 775 DP 30

Avaya S 87 XX Series Media Server Migration option for DEFINITY® Server SI MCC S 8700 Media Server with MCC EPN DEFINITY Server with MCC 1 Media Gateway IPSI TN Module – IP Server Interface © 2005 Avaya Inc. All rights reserved. 31

Avaya S 87 XX Series Media Server Migration option for DEFINITY® Server R S 8700 Media Server with MCC 1 Media Gateway DEFINITY Server with MCC 1 Media Gateway IPSI TN Module – IP Server Interface © 2005 Avaya Inc. All rights reserved. 32

Terminologies Defined End of Sale (Eo. S) – Stop selling the product, but still support the product End of Manufacturer’s Support – No more patches developed, No Product Correction Notices, No Tier 4 support Extended Support – Continue existing benefits of customers maintenance coverage with some exceptions End of Maintenance Extended Support – No maintenance contracts offered – No product support offered – No T&M offers available © 2005 Avaya Inc. All rights reserved. 34

End of Sale Dates Product End of Sale Date End of PH Support Date Last Supported Release S 8100 Media Server 12/4/2006 CM 1. 3. 2 Upgrades 11/1/2004 11/5/2007 CM 1. 3. 2 6/15/2005 12/15/2008 CM 2. 2 Upgrades 12/15/2005 12/15/2008 CM 2. 2 TN 795 DEFINITY Server SI 12/8/2003 New DEFINITY Server G 3 R New 3/4/2002 3/7/2005 R 9. 5. 3 TN 2314 11/22/2004 3/30/2007 CM 2. 0. 1 CM 4. X S 8700 Media Server 2/1/2006 2/1/2009 G 600 Media Gateway 12/15/2005 12/15/2008 SCC Port Cabinet 12/15/2005 12/15/2008 SCC EPN 7/1/2006 7/1/2009 © 2005 Avaya Inc. All rights reserved. 35

Points to Remember… End of Sale does not mean End of Support – Avaya continues manufacturer support of a product until End of Manufacturer Support – Services continues to support – Does not mandate any immediate action, just can’t buy new Customers investment is still protected – – – G 3 r Migrate to S 87 XX SI Migrate to S 8500/S 87 XX S 8100/DEFONE/IP 600 Migrate to S 8500 Keep up to 80% of existing investment Most circuit packs, gateways and endpoints Can still add user licenses after End of Sale © 2005 Avaya Inc. All rights reserved. 36

Avaya Servers Informational Sites End of Sale Announcements – http: //support. avaya. com/ Product Information about Avaya Media Servers – https: //www. avaya. com/doc/gpp/public/pss/category/communi cation_systems. html © 2005 Avaya Inc. All rights reserved. 37