Avaya Aura™ A New Era of Business Communications Extraordinary Solutions for Extraordinary Times
Avaya Fit For Purpose, People First, Innovation Small & Medium Enterprise Midsize Enterprise SERVICES Unified Communications | Contact Center | Data © 2010 Avaya Inc. All rights reserved. 2
Communications is changing Avaya Aura architecture Centralized Infrastructure to Drive Savings and Simplicity APPS APPLICATIONS APPS SIP PBX CALL CONTROL SESSION MANAGEMENT MEDIA © 2010 Avaya Inc. All rights reserved. 3
Architecturally compelling Business user enablement Centralized Infrastructure to Drive Savings and Simplicity CALL CONTROL MEDIA © 2010 Avaya Inc. All rights reserved. APPS APPLICATIONS APPS SIP PBX SESSION MANAGEMENT ANY MEDIA © 2010 Avaya Inc. All rights reserved. 4
Avaya Fit for Purpose UC Solutions Serving Small, Midsize and Large Enterprises § Small “systems” are not necessarily small businesses Avaya IP Office Up to 1, 000 users across 32 sites Designed for SME Markets, Simpler communications needs § Location size refers to the office site (Many SMEs have multiple sites) § 39% of all SME businesses in EMEA are Multi-site Avaya Aura® Extends to sophisticated users Designed for Midsize and Large Enterprises, more advanced communications needs Avaya Aura® Solution for Midsize Enterprise Avaya Aura® Branch Solutions For 1 -450 users/location 5 100 Small 1000 250 Medium Midsize 10, 000 Large xxx, 000 s Fortune 1000 # of Users © 2010 Avaya Inc. All rights reserved. 5
The Avaya architecture Delivering The Future of Business Communications OPEN COMMUNICATION ENABLED BUSINESS PROCESS Avaya Agile Communication Environment™ (ACE) Communicatio Voice/Video n Services Manager Application & Presence Application Syste Services Integration Enablement Services m System Manager Session Manager er Communications Infrastructure Deskphones © 2010 Avaya Inc. All rights reserved. Mobile Clients Data Infrastructure Softphone Video Endpoints 6
Avaya Aura™ Architecture Application System Manager MM MX VP CM App Application Platform Avaya Aura Core Media Servers Session Manager Connection Session Manager Application Platform SIP Presence Service Providers SIP Trunks SBC Avaya one-X® endpoints Access 3 rd ooo Party PBXs © 2010 Avaya Inc. All rights reserved. Avaya CM Branch 3 rd Avaya Party endpoints CM Standalone G 860 TDM Trunks
Avaya Aura™ 6. 0 Increased Scalability Open HTTP / SOA Entry Point. Open SIP Control Interface (ISC) Avaya Aura™ Core Avaya SM . Session Manager Avaya SM Unified Management System Manager Session Manager Open SIP Access. 3 rd Party Endpoints © 2010 PBX Avaya Inc. All rights reserved. Service Providers 3 rd Party Endpoints Branch Session Manager CM – Evolution Server ACME SBC 8
Avaya Aura™ 6. 0 Improved Availability and Business Continuity Open HTTP / SOA Entry Point. Open SIP Control Interface (ISC) Avaya Aura™ Core Avaya SM Session Manager Avaya SM Unified Management System Manager Session Manager Open SIP Access. 3 rd Party Endpoints © 2010 PBX Avaya Inc. All rights reserved. Service Providers 3 rd Party Endpoints Branch Session Manager CM – Evolution Server ACME SBC 9
Avaya Aura™ 6. 0 Additional UC Clients Open HTTP / SOA Entry Point Open SIP Control Interface (ISC) Avaya Aura™ Core Avaya SM Session Manager Avaya SM Unified Management System Manager Session Manager Open SIP Access. . 3 rd Party Endpoints © 2010 PBX Avaya Inc. All rights reserved. . 3 rd Party Endpoints Service Providers Branch Session Manager CM – Evolution Server ACME SBC 1 0
Avaya Aura™ 6. 0 Improved Survivability Open HTTP / SOA Entry Point Open SIP Control Interface (ISC) Avaya Aura™ Core Avaya SM Session Manager Avaya SM Unified Management System Manager Session Manager Open SIP Access. 3 rd Party Endpoints © 2010 PBX Avaya Inc. All rights reserved. . 3 rd Party Endpoints Branch Session Manager Service Providers CM – Evolution Server ACME SBC 1 1
Avaya Aura™ 6. 0 Improved Presence Services Open HTTP / SOA Entry Point Open SIP Control Interface (ISC) Avaya Aura™ Core . Avaya SM Session Manager Avaya SM Unified Management System Manager Session Manager Open SIP Access. 3 rd Party Endpoints © 2010 PBX Avaya Inc. All rights reserved. Service Providers 3 rd Party Endpoints Branch Session Manager CM – Evolution Server ACME SBC 1 2
Avaya Aura™ 6. 0 Enhanced Security Open HTTP / SOA Entry Point Open SIP Control Interface (ISC) Avaya Aura™ Core Avaya SM Session Manager Avaya SM Unified Management System Manager Session Manager Open SIP Access. 3 rd Party Endpoints © 2010 PBX Avaya Inc. All rights reserved. Service Providers . 3 rd Party Endpoints Branch Session Manager CM – Evolution Server Aura SBC 1 3
Avaya Aura™ 6. 0 Avaya Branch Thin Survivability Open HTTP / SOA Entry Point Open SIP Control Interface (ISC) Avaya Aura™ Core Avaya SM Session Manager Avaya SM Unified Management System Manager Session Manager Open SIP Access. 3 rd Party Endpoints © 2010 PBX Avaya Inc. All rights reserved. 3 rd Party Endpoints . SIP Branch Solution Service Providers CM – Evolution Server Aura SBC 1 4
Avaya Portfolio © 2010 Avaya Inc. All rights reserved. 15
Rich Virtual Enterprise Foundation Building Blocks, Scale/Security/Availability, Customer Evolution Communication Manager Software Session Manager Servers Services Simplex Communication Manager S 8300 / S 8400 Embedded Duplex Communication Manager Simplex Server with Geographical Redundancy • SMB & Branch Solutions • CM Solutions • Phone Apps Media Gateways System Manager & Integrated Management Suite • Network Assessments G 430 Branch Gateway for small offices • Nw Readiness • Empirix Performance Assurance G 450 Gateway for medium offices Communication Devices G 650 High-Density Gateway 36 xx Series – Wireless • Software Support + Upgrades • Proactive IP Support • Remote Mgd Services • IP Converged Services Unified Communications - Mobility Solutions 16 xx Extension to Cellular, Softphones, Clients Series Value Edition / 16 CC © 2010 Avaya Inc. All rights reserved. 96 xx Series - H. 323 / SIP • Software Support Plus Upgrades
Avaya Gateways © 2010 Avaya Inc. All rights reserved. 17
G 450 Characteristics and Capabilities 4 Maximum Stations: Server Dependant 4 Maximum DCP/Analog Stations: 192 per chassis 4 Busy Hours Call Completion (BHCC): 10, 000 calls 4 Touch Tone Recognition (TTR)/Call Classifiers: 64 4 Max Trunks Supported: 8 x T 1 or 8 x E 1 4 G 450 Gateways per S 8 xxx media server: up to 250 4 G 450 Gateways per S 8300 media server: up to 50 4 DSP capability: up to 320 (for all CODECs) 4 Announcements/MOH: – Playback channels: – Record channels: 45 minutes total 63 1 4 Maximum WAN media modules: 3 4 SLS capacity: One Gateway and 240 stations (overall) © 2010 Avaya Inc. All rights reserved.
G 430 Characteristics and Capabilities 4 Maximum Stations: Server Dependant 4 Busy Hour Call Completions: 2, 400 4 Chassis slot count: 7 Media Module Slots (G 430+2 EM 200) 4 DSP Channels: 20 fixed with one daughterboard, scale to 105 4 Touch Tone Receivers: 32 4 Announcements: 15 Playback; 1 Record 4 Announcement and MOH Storage: 45 Minutes, scale to 4 hours with branch memory Kit 4 Maximum DCP/Analog endpoints: 152 4 Maximum IP Telephones: 150 4 Maximum BRI Trunks: 56 4 Maximum PSTN Trunks: 7 T 1/E 1 (E 1 to IP capacity by DSP resources) 4 Maximum G 430 s per S 85 X 0/S 87 X 0/S 8800 Server: 250 4 Maximum G 430 s per S 8300 Server: 50 © 2010 Avaya Inc. All rights reserved.
Avaya Server © 2010 Avaya Inc. All rights reserved. 20
Server Overview HP® Pro. Liant DL 360 G 7 Ausstattung © 2010 Avaya Inc. All rights reserved. Dell® Power. Edge R 610 Configurable Options* Optionen
Avaya Aura® Solution for Midsize Enterprise © 2010 Avaya Inc. All rights reserved. 22
Midsize Specifications UC in-a-box with Avaya Aura® at the core Applications • Avaya Aura® Session Manager • Avaya Aura® System Manager • Avaya Aura® Presence Services • Avaya Aura® Session Border Controller (in April) • Avaya Aura® Application Enablement Services • Communication Manager Utility Services • Avaya Aura® Communication Manager and Communication Manager Messaging • Avaya Aura® System Platform on an HP Server, SAL, VPN Media Gateways © 2010 Avaya Inc. All rights reserved. Avaya Aura® Solution for Midsize Enterprise Uses System Platform technology Avaya Common Server Target 250 to 1000 users, 10’s of locations Single path install, fast, less costly Utility Server including Enterprise Directory Server Secure remote monitoring (SAL)
Additional, Optional Applications Add value for users incrementally UC Avaya Aura® all Inclusive Messaging Avaya Aura® Conferencing 3 rd Party Applications Expand With Applications Avaya Video Conferencing Solution Avaya Flare™ Experience G 430/450 Gateways Avaya B 5800 ® © 2010 Avaya Inc. All rights reserved. Avaya Aura® Contact Center Solution For Midsize Enterprise Basic System Configuration 24
IP Deskphone Portfolio 1600 -series and 9600 -series © 2010 Avaya Inc. All rights reserved. 25
Driving Productivity & Collaboration 9600 IP Deskphones § Faster, Simpler Access to Communications Features § Avaya Flare. TM Experience on select models § Setting a standard in energy efficiency § Integration with Avaya Aura Communications Services § Multiple options for every profile of user © 2010 Avaya Inc. All rights reserved.
Avaya 96 x 1 9608 9601 9621 G 9611 G 9641 G SIP Support List Price $220 $299 $455 $590 $675 Lighted Line Keys 2 8 8 Touch programmable Touch screen No No No Yes Color No No Yes Yes Display 2. 7 3. 8 3. 5 4. 3 4. 7 Switch 10/100 Gig. E USB No No Yes Bluetooth No No Yes Wideband Handset* headset Handset*, headset Yes Speaker Yes Yes-Wideband Yes Yes No Yes © 2010 Avaya Mod reserved. Expand Button Inc. All rights. No 27 27
1600 Series Models Avaya 1603 SW-i IP Telephone Avaya 1616 -i IP Telephone • Same features as the 1603 SW • Phone for simple “Everyday” use • Extra language support for Traditional Chinese, Simplified Chinese, Korean, Hebrew and Arabic • Same features as the 1616 • Extra language support for Traditional Chinese, Simplified Chinese, Korean, Hebrew and Arabic Avaya 16 CC SIP Telephone Avaya 1608 -i IP Telephone • Same features as the 1608 • Extra language support for Traditional Chinese, Simplified Chinese, Korean, Hebrew and Arabic © 2010 Avaya Inc. All rights reserved. • • Call Center agent phone No handset, dual headset jacks Backlit Display Supports SIP
Avaya B 1 x 9 Conferencing Solutions © 2010 Avaya Inc. All rights reserved.
9600 series Supports VPN 4 Firmware supports VPN natively – No need to stage VPN phones 4 VPN including gateway support Home Office – PC traffic does not pass through ‘phones VPN tunnel’ but over a separate connection – Enhanced sleep mode Corporate Office Internet ISP Intranet © 2010 Avaya Inc. All rights reserved. © 2009 Avaya Inc. All rights reserved. 30
Extension to Cellular enhancements EC 500 4 Administrable EC 500 state 4 Conditional Call Extend – Allows control of which call types are extended to the destination (cell phone) of a particular extension – Call types are: Standard (S), Coverage/Forwarded (C), Hunt Group/Split/Skill (H), Intercom (I), Priority (P) 4 Shared Mappings – Allows desk-set caller id of an Extension to Cellular user to be shared with 3 other CMs © 2010 Avaya Inc. All rights reserved. Extension to Cellular and Avaya one-X Mobile
User Experience Enhancements 4 Shared control with Communicator 4 Exchange calendar integration 4 Local station lock 4 Third party call forwarding 4 Change to user settings while in failover 4 Per line alerting for bridged call appearances 4 Expanded call progress tones (97 countries) 4 Distinctive public network dial tone © 2010 Avaya Inc. All rights reserved.
Unified Communication Portfolio © 2010 Avaya Inc. All rights reserved. 34
Why Avaya 9600 IP Deskphones § A better communications experience - increased productivity § User centric design optimized to user profiles § Intuitive, simple-to-use, context-sensitive user interface § Business value and investment protection via open standards § Open standards, modular architecture, phone applications § Acoustically engineered; G 722 wideband on all phones § Leadership in energy efficiency © 2010 Avaya Inc. All rights reserved.
Productivity Enhancing UC Easy to Purchase in Avaya Aura Editions Avaya one-X® Communicator 6 Available Optional Video Avaya one-X® Portal 5. 2 Avaya one X Portal ® W/Intelligent Presence Server Standard Edition + $60/user Enterprise Edition AES 6 Microsoft OCS & Lotus Sametime Mobile Client included Avaya Aura™ Standard or Enterprise Edition Avaya one-X® Mobile 5. 2 Avaya IP Softphone 6 Provides IM capability © 2010 Avaya Inc. All rights reserved. Extension to Cellular 8. 0
Transparent Access with Endpoint Choice Road Warrior EC 500+ Mobile Twinning Avaya one-X™ Speech Choice of devices Consistent user experience Transparently integrate work modes Centralized control & policies NE O BER Unified Messaging Find Me / Follow Me Cellular Avaya one-X™ Mobile Messagi ng Contact Center Campus Roamer New Wi. Fi Phone/Server Softphone for WM 5 IP DECT Avaya one-X™ Mobile dual mode © 2010 Avaya Inc. All rights reserved. In-bldg Wireless LAN Business Communications Applications NUM IP Telephon y SIP Desk Worker Avaya Softphone one-X™ integration Deskphone with OC/ w/ Mobility Sametime Avaya Enhanced one-X™ Mobile User Desktop Audio+Web Unified Messaging Conf. Recording Remote Conferencin g Broadband Avaya one-X™ Desktop VPN Phone One-X Portal Vo. IP / Dual. Connect
Where do you want to work today? History Presence Authentication Phone extension Conferencing Directories © 2010 Avaya Inc. All rights reserved. Voicemail
Flexible Modes of Operation Office Worker At the desk Remote, Hotel, Internet only Any Phone Voice Call Control-Video PC Only Voice Call Control-Video Desk Phone Virtual Office Maintain enterprise identify for all inbound/outbound calls © 2010 Avaya Inc. All rights reserved.
Making calls out of any application Microsoft Office Communicator Avaya one-X Portal Lotus Sametime Other desktop applications © 2010 Avaya Inc. All rights reserved.
Voicemails where you need them (GUI) © 2010 Avaya Inc. All rights reserved.
Meeting your colleagues has never been easier! video conferencing © 2010 Avaya Inc. All rights reserved. io d au eb w
Avaya Intelligent Presence Customer Contact Unified Communications Collaboration Satisfaction, Loyalty Productivity Speed, Efficiency Availability, reachability, and policies Communications Enabled Business Processes Agility, Process Acceleration Automated Rich Presence Aggregation In conference call@ Office Phone Online “away” @ OCS In meeting (Calendar entry) Location @ Mobile Device Internet Services Speech IP Telephony Desktop Environments © 2010 Avaya Inc. All rights reserved. Voice Messaging Mobile Wireless Telematics
Avaya’s Collaboration Solutions © 2010 Avaya Inc. All rights reserved. 44
Avaya’s Collaboration Solutions Avaya Video Conferencing Solutions Avaya Desktop Video Device Avaya Flare Experience Avaya Aura Collaboration Server TM 96 X 1 w/ Flare Experience © 2010 Avaya Inc. All rights reserved. One-X Communicator 6. 0 Avaya Video Professional & Managed Services 45
Avaya Flare™ Experience What is it? Customer Value Proof Points A personal workspace that provides drag and drop communication services and information access Initially available on the Avaya Desktop Video Device Leverages Avaya Aura™ infrastructure and applications Fast and intuitive interface The right information easily visible, driven by context Easy access to shared SIPbased applications Set up ad hoc and scheduled conferences in seconds not minutes IT saves $ by offloading video set-up & support Communications enabled business applications drive improvement in process efficiency © 2010 Avaya Inc. All rights reserved. 46
Revolutionary collaborative conferencing experience Notification Bar Date & time Reminders Status Presence Contacts Fan Contextual Fan (Calendar, Apps, Interaction Logs) Alerts © 2010 Avaya Inc. All rights reserved. Media menu 47
Visual and simple ways to find and connect Context-based history, communication, info © 2010 Avaya Inc. All rights reserved. 48
Avaya Desktop Video Device (A 175) What is it? Customer Value Proof Points Touch and swipe control 11. 6” 1366 x 768 Androidbased touch-screen device HD camera, HD video HD quality audio: Harmon Kardon speakers with sub -woofer Optional base station and handset Fit-for-purpose video collaboration device Fully integrated video Flexible Android platform Enterprise mobility: SIP, Wi. Fi, VPN, 3+ hr battery USB: keyboard, handset, 3 G/4 G, thumb-drives, etc HDMI for large monitors Bluetooth accessories Enables the highly productive Avaya Flare™ Experience Cost-effective single device for video, audio, speakerphone plus application access Low-cost HD video loaded with other capabilities © 2010 Avaya Inc. All rights reserved. 49
Avaya Video Conferencing Solution (AVCS) • A Complete Video Solution • • • End-to-end low cost video, HD video Low bandwidth Avaya Aura™ for registration, administration, management Partner provided display Content sharing Extension to other enterprise users & video systems Avaya Desktop Video Device Integration with H. 323 systems Enterprise Worker Small Workgroup Med/Large Conf Room Avaya one-X™ Communicator © 2010 Avaya Inc. All rights reserved. 50
Avaya Video Conferencing Topology (Big picture) Avaya Aura™ Presence Services Required for the Next Generation Collaboration Device and one-X® Communicator Avaya Video Conferencing Manager Avaya Aura™ Conferencing (Video MCU) Avaya System Manager Required for the Next Generation Collaboration Device and one-X® Communicator H. 323 Environment Avaya Aura™ Core Session Manager Polycom RMX (H. 323) © 2010 Avaya Inc. All rights reserved. Session Manager H. 323 Clients Avaya Desktop Video Device Avaya one-X® Communicator SIP Evolution Server (1) Avaya Aura™ Communication Manager Polycom CMA Polycom SIP Environment Avaya 10 x 0 SIP Video Endpoints (1) Avaya Aura Communication Manager. R 6. 0, Deployed in Evolution Mode, SIP-H. 323 Video Gateway © Avaya Inc. 2010. All rights reserved. 51
Thank You Nachum Kalishov nkalishov@avaya. com 054 -5555349 © 2010 Avaya Inc. All rights reserved. 52
© 2010 Avaya Inc. All rights reserved. 53
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