Avaya Aura 6 Avaya Communication Manager 5

Avaya Aura 6 & Avaya Communication Manager 5 • Особенности, различия • Межплатформенность в Avaya Aura, архитектура построения сети • Архитектура АТС (evalution, feature, template) • Avaya vs Cisco Павел Белкин Belkin_p@rrc. ru Инженер по решениям Авайя www. rrc. ru

Особенности, различия Межплатформенность в Avaya Aura, архитектура построения сети

Что нужно понимать в первую очередь • Avaya Aura это НЕ телефонная станция, это РЕШЕНИЕ • Включает в себя АТС, AES, AACC и др. • Телефонных станций стало две: • Session Manager (SIP) • Communication Manager (всё остальное) 3

ACM 5. x architecture Communication Manager Software SIP Enablement Services Servers Services S 8500 Server S 8300 / S 8400 Embedded Communication Server S 8500 / S 8720 / S 8730 Multi. Vantage Express® High Reliability Communication Server S 8300 Server • SMB & Branch Solutions • CM Solutions • Phone Apps Media Gateways Integrated Management Suite • Network Assessments • Nw Readiness • Empirix Performance Assurance G 250 IG 550 Integrated G 350 Branch Gateways Gateway for Branch Gateway for very small offices Juniper Routers for small offices G 450 Gateway for medium offices Communication Devices G 650 G 860 High-Density Gateway Trunk Gateway 36 xx Series – Wireless • Software Support + Upgrades • Proactive IP Support • Remote Mgd Services • IP Converged Services Unified Communications - Mobility Solutions 16 xx Extension to Cellular, Softphones, Clients Series Value Edition / 16 CC 96 xx Series - H. 323 / SIP • Software Support Plus Upgrades 4

Наведение системного порядка, упрощение связей Collaboration Apps Avaya Apps Integrated Avaya Aura™ Communication Manager New York Business Apps New York Contact Centre Data Centres Video Apps SIP Trunking Avaya Aura Session Manager Enterprise Network Contact Centre Chicago Dublin Cisco Rome Avaya Contact Centre London Nortel Hong Kong Siemens Frankfurt Mumbai Rome Users anywhere Avaya Contact Centre London Nortel Hong Kong Siemens Mumbai Frankfurt 5

Avaya Aura architecture Приложения MM System Manager MX VP App CM Сервера приложений Media Servers Управлени SIP сессиями Сервер приложений Avaya Aura Core Тф. ОП Session Manager SIP Presence SIP транки SBC Avaya one-X® endpoints Доступ 3 rd Party PBXs o o o Avaya CM Branch 3 rd Party Avaya endpoints CM Standalone G 860 TDM транки

What’s New: Expanding Avaya Aura™ for People-Centric Business Collaboration Unified Communications Applications Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 7

t Avaya Aura™ Conferencing Standard Edition 6. 0 N D A • What’s new B r i e f i n g • Simplified and packaged multimedia audio, web, video conferencing; formerly Avaya Meeting Exchange • Also Enterprise, express and service provider Editions • Key features • easily accessed from standard browsers, with multiple-presenter presentations, white -boarding, application and desktop sharing, video streaming, synchronized audio/video/web recording, chat discussions, polling/voting, invites and callouts. • 500 concurrent audio + web sessions (typically ~7, 500 employees) • Integration with Microsoft, IBM, Adobe web conferencing, plus Avaya one-X® © A v a y a 8 I

Avaya Aura™ Messaging 6. 0 • What’s new • First phase of our next-generation messaging evolution – SIP based, multimodal, multimedia • User features include • Web-based Self administration • Reach Me • Notify Me • Message access • Built-in speech to text • Built-in speech based addressing (voice recognition) • Easy access from Avaya one-X clients Virtual receptionist • IT features include • Flexible message store choices • SIP connectivity with CM (6. 0, 5. 2), SM (6. 0), SES (5. 2. 1) • Scale up to 20, 000 users in a single system (multi-server) • Scale up to 6, 000 users on a single hardware server (application and storage) 9

Avaya Aura™ Presence Services 6. 0 • What’s new • Now on System Platform or software-only on customer-provided COTS • Completes delivery of IM across Avaya one-X® portfolio plus IBM Sametime integration • Why does it matter? • Delivers consistent multivendor context to users across systems • Key features • Federated presence and IM across Microsoft, IBM, Avaya one-X Communicator and Agent, 96 xx SIP phones • Availability of a software developers kit (SDK) for Presence (to be incorporated into Avaya ACE) 10

Avaya Aura™ System Manager 6. 0 • What’s new • Extended common administration for Avaya Aura™ applications • Why does it matter? • Communication Manager 5. x and 6. 0 • Modular Messaging 5. 2 • Communication Manager Messaging 5. 2 and 6. 0 • Session Manager 5. 2 and 6. 0 • Presence Services 6. 0 • Conferencing 6. 0 • Messaging 6. 0 • Key features • Centrally manage enterprise-wide Avaya applications through one system • Roadmap includes heritage-Nortel integration including merging UCM Avaya Aura System Manager 11

Avaya Aura™ Communication Manager 6. 0 • What’s new • Most flexible revision of core voice and video telephony server to date • Why does it matter? • Allows customers to evolve gradually to SIP devices and Session Manager • Increased scale, simpler deployment • Key features • “Evolution server” deployment option supports SM SIP devices plus traditional H. 323/TDM devices & apps • SIP Survivable Core and Survivable Remote (to follow with local SM including CS 1 K); evolution of ESS and LSP • Enterprise configurations now all on System Platform Communication Manager 6. 0 Feature Server Evolution Server Traditional Server Avaya Aura™ Communication Manager Deployment Options 12

Avaya Aura™ Session Border Controller 6. 0 • What’s new • New Avaya branded softwarebased session border controller (SBC) powered by Acme Packet technology • Complete, easy to buy and install Avaya solution including a compact, cost effective footprint Session Border Controller • Key features • Security protection from SIP/Vo. IP attacks, spoofing attacks • Connectivity assistance including NAT traversal and UDP/TCP conversion • Protocol conversions for interoperability including SIP header manipulation and service provider adaption • Codec transcoding of media streams such as G. 711/G. 729 conversion between enterprises and service providers • Session replication - “forking” media streams allowing applications like call recording to be efficiently implemented. • Statistic gathering 13

Avaya Aura™ Session Manager 6. 0 • What’s new • Increased scale to 50 K SIP endpoints with expanded active/active reliability (on path to 250 K endpoints) • More than 400 customer installations to date Session Manager 6. 0 • Why does it matter? • Next revision of SIP-based secure session management, routing, and user management platform • Enhanced security and interoperability • Key features • Up to 6 active/active SM instances • CS 1000, CS 2100 interoperability (deeper integration by end of year) Scale & Orchestration 14

Архитектура Communication Manager 6. x

Communication Manager 6. 0 Deployment Options Defined • In R 6. 0, Communication Manager is deployed in two modes: • Feature server • Evolution server • Material Code and Price is the same for both • Since they are just administrable options for the same software • Simple to administer • Just a single field in the CM SIP trunk configuration to Avaya Aura. TM Session Manager • Must purchase Session Manager to deploy Communication Manager as a feature server • Must purchase Session Manager to deploy SIP terminals with the evolution server option 16

Communication Manager 6. 0 Deployment Options Compared • Feature server is the descriptor for the option of deploying Communication Manager 6. 0 in the core or remote, in half call model, supporting only SIP endpoints with full application sequencing • • • SIP Endpoints register with Session Manager Communication Manager employs the half call model Supports only G 450/G 430 gateways Supports full application sequencing Evolution server is the descriptor for the option of deploying CM 6. 0 in the core or remote, in full call model, supporting both SIP and non-SIP endpoints with limited application sequencing • • • H. 323/Digital/Analog endpoints register with Communication Manager SIP endpoints register with Session Manager All endpoints receive service from Communication Manager Only supports implicit sequencing (limited application sequencing) Communication Manager employs the full call model Supports all current Communication Manager gateways and Port Networks 17

Avaya Aura™ Architecture Avaya Aura™ Communication Manager (feature server) Application System Manager Avaya Aura™ for Communication Manager (evolution server) Survivable Core Service Providers Avaya Aura™ Core Connection Session Manager Access Local SM + CM (feature server) Session Manager Communication Manager R 6. x (evolution server) Supports SIP endpoints w/o SES Avaya Aura™ Session Border Controller Communication Manager R 5. 2. x Avaya Aura™ for Survivable Remote No SIP endpoints w/o SES CM LSP R 5. 2. 1 Local SM + CM (evolution server) Avaya one-X® SIP endpoints Avaya Aura™ for Survivable Remote For use w/ CM in feature server mode SIP-only Branch Avaya one-X® SIP endpoints SIP Trunks Avaya one-X® H. 323/Digital endpoints Hybrid: SIP & non-SIP Branch For use w/ R 5. 2. 1 no SIP endpoint survivability Avaya one-X® H. 323/Digital endpoints Non-SIP CM 5. 2 Branch

Понятие System Platform 6. x

Avaya Aura™ System Platform 6. 0 • What’s new • Easy installation and management for unmodified Avaya products in a virtualized environment now across the portfolio • Why does it matter? • Now the de-facto deployment method for many Avaya software applications • Extended to large scale enterprise configurations, messaging, conferencing, SBC and more…. • Key features • Products are brought together into predefined virtualized “templates” that are installed, managed, and supported with common built-in tools on shared hardware servers 20

Avaya Aura™ System Platform 6. 0 • Now is supporting the following applications: • Avaya Aura™ Solution for Midsize Enterprises • Avaya Modular Messaging • Avaya Aura™ System Manager • Avaya Aura™ Communication Manager – enterprise configurations • Avaya Aura™ Session Manager (Branch) – remote survivability • Avaya Aura™ Session Border Controller • Avaya Aura™ Application Enablement Services • Avaya Aura™ Presence Services • Avaya Aura™ Conferencing • Avaya Aura™ Messaging Analyst NDA Briefing © 21 Avaya Inc. 2010. All rights

System Platform (SP) – Provides • Use Web. Console • Installation • Upgrading between templates / releases – Once the first template is installed • Additional details System Platform Architecture, Administration and Maintenance 22

System Platform (SP) – Provides • Remote Access utilizing SAL, Secure Access Link – IP (internet) only, No modem support – Avaya exclusively uses SAL for remote access • Hardware interface for reliability – System Platform has VM restart capabilities – No SAMP, Server Availability Management Processor, support • Remove the SAMP from the migrated s 8510 – System Platform interfaces with S 8800 IPMI, Intelligent Platform Management Interface. IPMI has additional restart capabilities 23

System Platform (SP) – Provides Alarming • Alarming thru SAL, Secure Access Link – System Platform (SP) alarms hardware/platform items • SP manages server hardware alarms, forwards SNMP thru SAL – RAID, environmental, fans, power supplies, etc. – Applications (e. g. CM) alarm using SNMP directed thru SAL • Changes for CM 6. 0 alarming – CM ‘display alarms’ will not show platform/server alarms – New Sys. Object. ID for CM 6. 0 (1. 3. 6. 1. 4. 1. 6889. 1. 8. 1. 58 – avaya-auracm) • SAL can forward SNMP – CM can also forward SNMP: SNMP-INADS (for Avaya) or SNMP-FPM to Fault Performance Manager or an NMS 24

System Platform (SP) – Provides • Evolving with System Platform (SP) 6. 0 to utilize SP for platform type functions – Updates, e. g. service packs – Back-up and Restore • Applying Updates and Service-Packs – System Platform Web. Console to apply Service-Packs for CM, Utility & SP – CM duplicated servers managed manually – Other options and tools • CM CLI still available • CMM uses SMI (Server Management “Web” Interface) • BSM uses upgrade. SM • SUM, Software Update Manager, does not manage SP based templates, does manage firmware & CM service-packs 25

System Platform (SP) – Provides • Back-up and Restore – Use System Platform to back-up and restore SP and applications – SP Console Back-up does not back-up CMM Message Store and database – Other options and tools • CM and CMM has further back-up options thru CM’s SMI (Server Management Interface) • BSM also uses System Manager – No back-ups to Flash cards • SP supports local, SFTP, email – SP does not encrypt back-ups • Can encrypt thru CM SMI (Server Management Interface) 26

Communication Manager 6. x Templates

Avaya Aura™ Communication Manager Templates • Every release of Communication Manager 6. 0 will be on the Avaya Aura. TM System Platform • A template is a configuration of applications running on System Platform • Simpler and easier to install, configure and manage The Template Prior to CM 6. 0 Communication Manager Avaya Aura™ Applications System Platform 28

Communication Manager on System Platform • All instances of Communication Manager 6. 0 run on System Platform – CM is in its own virtualized machine (VM) and does not “own the hardware” • All platform (Server-type) items managed by System Platform • Installation via a solution template (CM with BSM & …) after System Platform installed • The five CM 6. x templates are all packaged in a single CM_super. iso – CM_Duplex, CM_Simplex, CM_only. Embed, CM_Surv. Remote, CM_Surv. Remote. Embed – And two separate templates – Collaboration Server, Midsize Enterprise 29

Avaya Aura™ Communication Manager Solutions / Templates Duplex CM Main / Survivable Core Simplex Survivable Remote Collaboration Server 6. 1 Midsize Enterprise 6. 1 Domain 0/1 Hypervisor (Dom 0) CDOM (Dom 1): SAL & Update Manager Hypervisor (Dom 0) CDOM (Dom 1): SAL & Update Manager Dom 2 CM 6. 0. 1 CM Utility 6. 1 CM/ CMM 6. 0. 1 Branch Survivable Session Manager 6. 1 Branch Survivable Session Manager 6. 1 Session Manager 6. 1 Dom 5 System Manager 6. 1 System Manager 6. 1 Dom 6 Presence Services 6. 0 Presence Services 6. 1 Dom 3 Dom 4 Embedded Survivable Remote Embedded CM Main Dom 7 AES 6. 1 Dom 8 SBC 6. 0 (April) for CI HA NA NA No No HW 2 - S 8800 S 8510 w/ 8 G or S 8800 Dell/ HP System Platform 6. 0 SP 2 S 8300 D S 8800 and HP System Platform 6. 0 SP 2 System Platform 6. 0 SP 3 Dell/ HP System Platform 6. 0 SP 2 30

Utility Services • HTTP and HTTPS fileserver for IP phones & Gateway firmware • Scheduling and control of H 323 IP phone firmware upgrades • Control of IP phone settings via GUI settings editor • My. Phone (self administration tool for IP phone users) • CDR collection tools • DHCP server • Enterprise System Directory allowing LDAP lookups via IP Phones 31

Communication Manager Messaging The IA 770 voice-mail system has been rebranded. • Provides a low-cost and easy-to-install solution that includes call answering and basic messaging capabilities. • Delivers voice, fax, and text messaging to help improve communications and simplify information exchange between enterprises. • With every Communication Manager Enterprise there is an entitlement for the first 500 mailboxes. Additional mailboxes are available for a fee. • With every Communication Manager Standard, CM Messaging Mailboxes are available for a fee. • Voice messaging: Users can record a spoken message, address it, and send it to other Avaya Aura™ Communication Manager Messaging users. • Call Answering: Helps ensure that information can be left in user’s voicemail while they are away from their workplace or on the phone. • Call Answer Disclaimer: Helps ensure that critical information is given to all callers who leave a message, such as a timeframe as to when the call will be returned. • Calling Party Identification: Provides the telephone number of the incoming call in the header of the message. • Automated Attendant: Helps improve Customer satisfaction and employee productivity by answering incoming calls with a prerecorded announcement and routes the call based on the caller's response to menus and prompts. • Networking: CMM can be networked with other Avaya messaging platforms to help improve communications across geographic locations and time zones. © 2010 Avaya Inc. All rights reserved. 34

CMM-Embedded Midsize Offer Basic messaging solution embedded within Communication Manager and targeted for small and midsize enterprises Communication Manager (PBX) With Communication Manager Messaging - Embedded LAN Avayaone-X OK MESSAGE PHONE OK MESSAGE CONTACTS MENUCALLLOG 1. , @ ABC DEF 2 3 4 GHI 5 JKL PQRS 7 [ 0 6 MNO # 1. , @ ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 TUV 8 WXYZ 9 FORWARD 7 PQRS HEADSET * SPEAKERUTE VOLUMEHEADSET M PHONE CONTACTS MENUCALLLOG TUV WXYZ 8 9 * SPEAKER 0 [ # VOLUME MUTE © 2010 Avaya Inc. All rights reserved. 35

Communication Manager Messaging • Capacity supported is dependent on the server hosting the solution: – Always consult documentation for current capacities • Supports 35 distinct language packages • Standards based: – H. 323/Q. Sig SMTP/MIME – IMAP 4/POP 3 TCP/IP – LDAP SSH/SSL • INTUITY™ AUDIX® Telephony User Interface (TUI) © 2010 Avaya Inc. All rights reserved. 37

CMM Offer Summary Features supported: – Call Answer – Outcalling (Call Me) – Voice Messaging – Fax Messaging – Text Messaging – Automated Attendants – E-mail Client Access – Message Networking – IP Technology – Simplified System Administration – Scaled Capacity – Centralized Messaging – Multiple Greetings – Enhanced List Administration (ELA) – Subscriber Time Zone Administration 38

CMM Specifications Avaya Aura Communication Manager Messaging R 5. 2 Application Capacities Maximum Subscriber mailboxes Maximum IP trunk call answer ports Maximum IP trunk total ports Maximum IMAP 4 sessions Maximum MCAPI sessions Maximum TTS sessions HDD storage (at 20 minutes/subscriber) HDD storage per mailbox (20 min/sub) Estimated Maximum Memory Usage Communication Manager Server Platform S 8510 6, 000 210 250 2, 000 128 30 72 GB 12 MB 1. 3 GB S 8500 C 5, 000 80 120 2, 000 128 30 60 GB 12 MB 1. 2 GB S 8400 x 900 20 30 300 128 12 10. 8 GB 12 MB 420 MB S 8300 x 450 12 18 200 128 8 5. 4 GB 12 MB 330 MB 38

Avaya vs Cisco

Why Avaya ? Avaya CM over 700+ Features Avaya CM runs on approximately 10 M lines of code Software Unix to Linux Cisco CUCM over 200+ Feature CUCM runs on approximately 50 M lines of code Software Microsoft to Linux 38

Why Avaya ? Ease of Operation All Avaya servers run exactly the same software including remote ESS and LSP, upgrades, patches, adds, moves, changes, vectors, dial plan transparency are all automatically pushed down to survivable servers. Complex Operation Separate software and administration on Cisco’s CUCM and remote SRST Restrictions, announcement script logic, and transparency features have to be configured individually per site. This doubles the Administration task taking up valuable time increasing TCO. 39

Cisco Higher TCO Example Station Administration Cisco CUCM duplicating stations is not easy. Multiple steps and menus are required. The primary reason for this is the dependency of needing MAC addresses to be entered individually. With Avaya, up to 16 stations can be duplicated at once. At most, only the ‘Duplicate Station’ and ‘Change Station’ commands are required to fully configure an Avaya station. This adds more TCO expense for the high priced Cisco Certified Administrator. 40

Avaya TCO - ESS / LSP - Half the Admin Time #1 – Main. Server updates remote S 8300 LSP #2 – Remote Adds, Moves and Changes during survivable mode. Full Feature, Functionality Main Remote S 8300 LSP recommended over 250+ Endpoints Single Administration for remote users, patches, upgrades, at one location Upgrades, patches, etc. are single touch 1 x Administration Low TCO 41

Cisco TCO - SRST Twice the Admin Time Main Remotes Publisher SRST Locations #1 Remote SRST Adds, Moves and Changes first go to Publisher Server Besides the Main Location, Every remote SRST will requires constant touches for updates and programming #2 Same SRST Adds, Moves and Changes are then made to the SRST Gateway Upgrades, patches, etc. can add to more touches at STST locations 2 x the Administration. High TCO 42

Avaya Memory Shadowing Adds, Moves and Changers Can be made when S 8800 A or S 8800 B Fails Adds, Moves and Changes cannot be made when the Publisher fails. Single point of failure DL 360 G 7 - A Publisher DL 360 G 7 - B Subscriber If the active DL 360 Server fails there will be “NO” disruption in feature/function service. For example, Calls can be put on hold, transfer and conference. The two DL 360’s are memory shadowed If the active Publisher Server Fails Active call lose all feature/function Service. For example, calls cannot be put on hold, transfer or conference. The two Servers are not Memory shadowed 43

Current Analyst Report 2010 / 2011 Current Analyst Report – Avaya over Cisco - Architecture - Interoperability Business value of Architecture and Interoperability are deemed far more important than Mobility 44

Gartner Magic Quadrant for July 2010 Magic Quadrant for Unified Communications Bern Elliot, Steve Blood July 28, 2010 Much smaller Avaya holding it’s own against Cisco and Microsoft in UC Avaya over Cisco/Microsoft: Superior Services Support More Software Features Green Energy Efficientcy Best in Class Architecture Best in Class Resiliency Best in Class TCO First in Business Tablet Technology

Спасибо Скачать эту презентацию можно на нашем сайте по адресу: http: //rrc. ru/tabid/330/Default. aspx Либо: www. rrc. ru производители avaya unified communications communication manager Павел Белкин Belkin_p@rrc. ru Инженер по решениям Авайя www. rrc. ru