Avaya and Nortel Enterprise Solutions Integration Roadmap Catalyst

Avaya and Nortel Enterprise Solutions Integration Roadmap Catalyst Webinar for Partners January 2010 Steve Peek, Channel Technology Manager, Avaya

Avaya Focus Enterprise Communications, Small to Large UC CC Data Services Small & Medium Enterprise Midsize Enterprise © Avaya Inc. 2010. All rights reserved. 2

Avaya Vision PLUG & PLAY COMMUNICATIONS Powered by SIP: Open & Standardized Delivering Communications Enabled Business Systems Enabling Effective & Contextual Collaboration © Avaya Inc. 2010. All rights reserved. 3

Meeting Customers’ Business Objectives 4 Leverage investments 4 Lower TCO and eliminate complexity 4 Incremental “self-funded” ROI 4 Grow customer base 4 Be more agile than competitors 4 Accelerate business processes © Avaya Inc. 2010. All rights reserved. 4

Unified Communications Roadmap Strategy Protect Extend Grow 4 Continue to benefit with 4 Integrate current systems 4 Evolve to an open and existing systems 4 Upgrade to current SIP-ready releases 4 Richer support and professional services into Avaya Aura™ flexible enterprise-wide real-time architecture 4 Immediate simplification and cost savings 4 New innovations driven with combined investment 4 Share SIP-based applications across all 4 Industry-specific solutions users and locations © Avaya Inc. 2010. All rights reserved. 5

Evolutionary Path for Every Customer Legacy Meridian Apps CS 1000 MCS 5100 BCM/SRG Branches Avaya Aura™ Service Providers CS 2100 SL-100 AS 5300 Communication Manager Legacy DEFINITY All current systems can be SIP connected Integral 55 Lower costs, accelerate new application deployment, and serve customers everywhere (Germany/EMEA) Multivendor Protect … Extend … Grow © Avaya Inc. 2010. All rights reserved. 7

See u. Connect training for more details CS 1000 Roadmap Today 12 Months 18 -30 Months Avaya Aura™ Application & Services Integration Voice/Video Services Presence Services System Manager Session Manager CS 1000 R 7 CS 1000 Extend value with Avaya Aura™ 4 Compelling ROI 4 Shared SIP Applications 4 Common User Interfaces Upgrades and Extensions BCM branches CS 1000 R 6 (today) BCM branches SIP-based Access 4 1100/1200 SIP phones Avaya Aura™ ready upgrade Meridian Continue to add CS 1000 phones and systems © Avaya Inc. 2010. All rights reserved. 9

See u. Connect training for more details Messaging, Conferencing, UC Clients Roadmap Today 12 Months 18 -30 Months Octel continue to migrate Modular Messaging upgrade Next Generation Unified Messaging Call Pilot Meridian Mail HMS for Hospitality Meeting Exchange NMC and MCCS 5100 for Conf support Common UC clients & apps MCS 5100 for UC with CS 1000 support © Avaya Inc. 2010. All rights reserved. 10

Avaya Product Lifecycle Policies 4 All current UC products are available for sale throughout 2010 4 The only UC end-of-sale to be announced in 2010 is NMC and MCS 5100 4 Any future end-of-sale for any product will have at least 9 months notice 4 Products have 6 total years of support following any end-of-sale End of Sale Announcement minimum 9 months 2 3 4 5 6 End of Product Orderability 1 Years End of Manufacturers Support (Software) End of Manufacturers Extended Hardware Support (optional, for purchase) Support (Hardware) End of Extended Support Extended Software Support (optional, for purchase) End of Extended Support © Avaya Inc. 2010. All rights reserved. 11

SME Roadmap Partner Strategy Protect 4 Protect installed base & Services revenue 4 Customers Can Stay Where They Are 4 Continue to Sell / Upsell Extend Grow 4 Extend Expertise: 4 Become an IP Office Expert: 4 Add or expand IP Office 4 Leverage Dev. Connect to deliver solutions 4 Get field sales teams authorized to sell 4 Expand to new markets – very small, mid market or 4 Get technicians Fast -Track trained verticals 4 Add SCS 4 Add Avaya Aura. TM © Avaya Inc. 2010. All rights reserved. 12

Avaya Strategic Priorities For SME Markets Simplicity Customer Benefit Channel Benefit Customer Service User Experience Easy to understand, to buy and finance Solutions that help SMEs retain and acquire customers Applications that are intuitive to use Simple and profitable for channels to learn, sell, install, support Differentiated value propositions and services that save time Seamless integrations, EZ quote tools, roadmap influence (GRIP) © Avaya Inc. 2010. All rights reserved. 13

Avaya SME Communications Portfolio TDM/Key Systems Hybrid IP PBX Avaya PARTNER® Declining Avaya Integral 5 Avaya Norstar Avaya IP Office Growing Avaya BCM SIP Software Projected Avaya SCS Growth © Avaya Inc. 2010. All rights reserved. 14

BCM & Norstar Convergence Into IP Office What you like about BCM and Norstar stays IP Office Dev. Connect Eco-Systems Avaya New & Installed phones Nortel Partners Nortel Installed phones IP Office Management Nortel Interface IP Office Features (Resiliency, Mobility, etc. ) Nortel Features IP Office Platform Added benefit from what is unique to IP Office © Avaya Inc. 2010. All rights reserved. 15

Avaya IP Office Ideal for Converging Portfolio and for SME Markets 5. 0 IP Office 500 Single, Modular Platform Scales to 384 users per system, 32 sites Simple, role-based solutions 3. 0 Merlin Integration 4. 0 PARTNER® Integration Integral Integration 6. 0 POWER USER AGENT MOBILE WORKER 7. 0 BCM, Norstar Integration Avaya Aura. TM Integration © Avaya Inc. 2010. All rights reserved. 16

What It Means For Nortel Partners Keep Selling What You’re Selling BCM and Norstar: For sale well into 2011 Future Path For All Products Convergence to the IP Office platform Become An IP Office Expert Sales, Design, Install, Maintain © Avaya Inc. 2010. All rights reserved. 17

Evolution to CONTEXT Based Customer Service Standalone Voice based Call Centers Distributed Multichannel Contact Centers CONTEXT based Customer Service Value of any interaction is defined by its context © Avaya Inc. 2010. All rights reserved. 18

Avaya Context Center - Value & Benefits Persistent Knowledge Real-time Communications Integrated Processes Line of Business Owner 4 VALUE: Proactive and participative customer engagement 4 BENEFIT: enables differentiation to grow profitability & brand End Customer Contact Center Operations (Business Users) 4 VALUE: Fast and effective agent, expert, self service interactions 4 BENEFIT: increases customer satisfaction & reduces cost IT 4 VALUE: Unified & agile web services based delivery platform 4 BENEFIT: lower CAPEX Consistent and high value engagement across channels in real time creates a superior experience & OPEX © Avaya Inc. 2010. All rights reserved. 19

Avaya Next Generation Context Center NGCC Products Inbound Self Service Outbound Customer Care Work Force Optimization Common Platform CC Integrated Management Analytics Common service creation environment for automated and agent dialogs Unified Reporting Multimedia Conference Server with Persistent Context NGCC Agent Workspace Multimedia Recording Work Assignment Engine IQ Call Management System Avaya ACE Application & Services Integration Voice/Video Services Presence Services System Manager Session Manager Agent Voice / Video Resident Expert © Avaya Inc. 2010. All rights reserved. 20

See u. Connect training for more details Context Center, Self Service Roadmap Today 12 Months 18 -30 Months Avaya Intelligent Customer Routing (ICR) extend Avaya Call Center Elite Upgrades and Extensions Avaya Interaction Center (AIC) NES Contact Center NGCC is path for SIP Multi-Channel Contact Centers for Mid Market in 2010 and Enterprise in 2011 Avaya Proactive Contact Avaya Voice Portal (Dialog Designer) + Proactive Outreach Customer Experience Portal upgrade NES Interactive Communications Portal (ICP/SCE) NES Media Processing Server (MPS) Extend and transition applications support © Avaya Inc. 2010. All rights reserved. 21

Avaya Data Networking – Unique Value Dependable Intelligent components & designs, powerful networking that can be fully trusted to deliver Efficient Improving the effectiveness of a business by creating a simpler & more effective network Cost Effective Networking that is deterministic & optimised, and one that delivers superior value for money 4 Up to 7 X better resiliency 4 100% Call Completion even during failure scenarios 4 Up to 20 X better performance 4 Pioneered best-practice design, saving 1/3 equipment 4 Up to 50% better TCO 4 Up to 40% more energy-efficient © Avaya Inc. 2010. All rights reserved. 22

Avaya Vision PLUG & PLAY COMMUNICATIONS Powered by SIP: Open & Standardized Delivering Communications Enabled Business Systems Enabling Effective & Contextual Collaboration © Avaya Inc. 2010. All rights reserved. 23

thank you © Avaya Inc. 2010. All rights reserved. 24