Automated Airport Check-in System Rui Agostinho Somiya Bhargava Madiha Hamid Jemini Makwana Michelle Pack Ujwal Parker
Preparation to meet clients l Personas for ‘typical’ passenger l l Identified high level goals l l l To think as different users l elderly passenger, family, frequent business traveller Reduce time spent in airport Reduce cost per head Plan for meeting l l Brainstorm to find new ways of doing check-in Questions to check our understanding l Security, check-in process, performance
The meeting l Did not brainstorm the process l l l Use case workshop l l l All meeting participants were airport management company Time constraints Should have presented Activity Diagram for discussion, not created it. Did discuss how the new system would be different Discussion at high level l Asked about the ‘work’
Outcomes l Booths for ‘new generation’ biometric passports l l Identified new top level goal l l Increase flights from the airport Increasing throughput – how l l l ‘old’ passports holders to use manned counters Booth check-in will be slower than existing check-in process Booths accept passengers for ALL airlines so reduce queues Identified major issue l Attaching luggage label would require a new solution
Follow-up Team meeting l Developed solutions for the luggage labelling l l Strong debate over scope Diagram illustrated one solution Written descriptions for each option l Is an open issue Goal model of whole system l l Used White board Challenging to frame the ‘work’ in terms of goals
Latest Work l Volere snow cards l l l Developing detailed descriptions for proposed goals Using (informal) quality gateway Volere Requirements Template l An outline has been created
Open Issues l Families sharing luggage l l scales to check if adult allowance is exceeded Next step l Luggage labelling l Get client decision – go/no go decision
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