Authoring Tools Team Evaluating authoring tools XML editors Contact

Authoring Tools Team Evaluating authoring tools/XML editors Contact: Paul Carnogursky - Chair/Executive Sponsor Robin Etherington - Project Manager Todd Jones - IS Representative January 5, 2001

Delivering the Vision Story Ondovcik/ Mc. Farlane Van Steele/ Hood Lockard/ Allen Global Process Change Mgmt. Proofs/ Pilots Content Mgmt + Info Model Jarvo Program Mgmt. Etherington/ Carnogursky Authoring Tools Repository Info ESolutions Delivery System Evans/Tate Cronin/Carbone Stewart/ Sullivan Westwood/ Carbone Helton/Allen Authoring Tools Team 010501 R. Etherington -1

Implementing the Vision Story Information Model Julia Cronin Content Repository Liza Westwood Content Management Information Delivery System Rachelle Helton e. Performance Solutions Ken Tate Authoring Tools Testing Customer Experience Marjorie Stewart. Robin Etherington Global Process Paul Ondovcik/Bill Mc. Farlane Validating End-to-End Processes and Tools BTE Alpha Team Susan Lockard = Interdependencies Just Enough Just-in-Time Just for Me Authoring Tools Team 010501 R. Etherington -2

Authoring Tools Team • has representation from various candles & globally • worked with representatives in the Design Community • worked with all BTE teams to ensure its efforts were in sync with other aspects of the BTE. The authoring tool component of a global toolset is clearly dependent on its compatibility with other process and tool elements. • Mandate: collect, rationalize and publish the requirements for the global authoring tool component of the BTE (Business Transformation Effort) program. Develop use & test cases, and participate in tool testing. Authoring Tools Team 010501 R. Etherington -3

Business Drivers for BTE • Customers want consistent, predictable and ready access to all Nortel Networks technical information via multiple delivery media • Just enough, Just in time, Just for me: streamline information for immediate customer needs • Contribute to Nortel Network’s ‘network solutions’ for customers - information modules • XML is the international standard for data markup with the most momentum and the richest toolsets • Competitors are going this route • T&DS: be an active part of the Internet, along with all of Nortel Networks Authoring Tools Team 010501 R. Etherington -4

What will be different? Authoring in the 21 st Century • away from books and document suites • create modular information solutions that dovetail into the overall network solutions that Nortel Networks offers our customers • the information modules are task-based • we provide ‘customized modular information solutions’ to our customers via ‘multiple media. ’ • we use an “XML Editor, ” not a desktop publishing tool • we work at web speed & with constant change • we are an active part of the Internet revolution Authoring Tools Team 010501 R. Etherington -5

What will be different? Authoring in the 21 st Century • new tool set is a change for all Information Developers • represents the information solutions paradigm shift and facilitates its implementation • the XML Editor in unison with the Repository, Information Delivery System (IDS), and e-solutions tools • works with global processes, content management, User Interface, IDS, e-solutions, change management, as well as marketing and sales and supply chain management • contribute to the overall success of making T&DS think like a start up & act like an IP organization Authoring Tools Team 010501 R. Etherington -6

What will be different? Boundaries: New Paradigm The BTE is dynamically changing how information is created, managed, assembled and delivered. The BTE vision includes a ‘decoupling’ of authoring and publishing. The Information Developer will not control formatting, and the Information Developers’ view of information during content creation does not have absolute fidelity with the published version of that information. Authoring Tools Team 010501 R. Etherington -7

What will be different? XML - Extensible Markup Language • people & computers search for specific content-based information within a document – HTML - format-based structures – XML - content-based structures/architecture • • XML manages documents puts structure to a text file markup languages allow for ‘search’ ability throughout files & databases (repositories) of files. XML works with programming languages - JAVA script – XML is becoming the markup language of the web Authoring Tools Team 010501 R. Etherington -8

Authoring Tools Team Evaluating authoring tools The Training and Documentation Technical Solutions Team, in conjunction with the Authoring Systems Requirements Team, decided that Arbortext Epic is the authoring tool component of the global Training and Documentation toolset. Authoring Tools Team 010501 R. Etherington -9

Authoring Tools Team Evaluating authoring tools The tools considered were Adobe's Frame. Maker+SGML, Soft. Quad's XMeta. L and Arbortext's Epic Editor. The requirements gathering and testing were exhaustive and detailed. The alignment of Epic's feature set and performance with our requirements is clear. Epic met every requirement, produced superior performance figures and demonstrated the greatest reliability when compared to Frame. Maker+SGML and XMeta. L. Authoring Tools Team 010501 R. Etherington - 10

Authoring Tools Team Evaluating authoring tools Notable Findings: · Frame. Maker+SGML does not operate with XML as a native file source. Therefore, it cannot accept many forms of XML. · XMeta. L provides no UNIX support and Soft. Quad has no plans to offer UNIX support with their product. This was a critical requirement for many authoring communities. · Epic handled large files -with several attributes & elements better than either Framemaker or XMeta. L Authoring Tools Team 010501 R. Etherington - 11

Training • Arbortext Epic is an extremely powerful XML Editor. • User interface is different than Frame. Maker’s & a learning curve for Information Developers is a reality. • Information development process will be different. • Training on Epic will occur within the context of the other aspects of the BTE. Authoring Tools Team 010501 R. Etherington - 12

Authoring Tools Team Evaluating authoring tools XML Editor User Interface- with Doc & Tags Authoring Tools Team 010501 R. Etherington - 13

Authoring Tools Team Evaluating authoring/graphic tools Graphic Tools Requirements Team • sub-team established end of August 2000 • Mandate: develop graphic tools and file formats’ requirements and standards that are compatible with IDS – in 2 phases: – 1) requirements for 2 D or line drawings, & grey scale/ continuous tone; – 2) requirements for animation, video and sound – Illustrator is recommended for illustrations – Photo. Shop is recommended for continuous tone – Snag. It is recommended for screen captures Authoring Tools Team 010501 R. Etherington - 14

Authoring Tools Team Evaluating authoring/graphic tools • Categories - Graphic Tools • • • Illustration: e. g. Illustrator Grey Scale/Continuous Tone: e. g. Photo. Shop; Snag-It Video (streaming video): e. g. Premiere; Real. Player Animation 2 D : e. g. Flash; GIF; Director Animation 3 D: e. g. Macro. Media 3 D Studio Sound: e. g. Sound Files - 1) MPEG (MP 3); 2) WAVE; 3) AIFF; 4) Midi; 5) Real Audio (for the web) – IDS Requirements: • • adhere to the ”e-BO" requirements and standards for multimedia, video and audio IDS will support "Real. Player" for video (compression and delivery), FLASH for multimedia (animation) and Real. Player is handling audio Authoring Tools Team 010501 R. Etherington - 15

Authoring Tools Team Evaluating authoring/graphic tools • it is essential to author graphics and videos/multimedia and sound projects strictly adhering to ‘e. BO’ standards. • creating graphic/multimedia projects that follow ‘e. BO’ standards ensures that they are compatible with all web based delivery goals, including IDS. • the fundamentals are: "Real. Player" for video (compression and delivery), FLASH for multimedia (animation) and Real. Player is handling audio. The primary graphic file format is 'EPS. ’ • For additional information about e. BO standards, please go to the e. BO website: – Web Business Organization (EBO) http: //www. nortelnetworks. com/admin/ - for corporate web development standards. • The username is ntadmin; The password is pluto 9 Authoring Tools Team 010501 R. Etherington - 16

What, specifically can I do? • Keep your ears open – attend information sessions – read notices on the T&DS website • Invite BTE team reps to your staff meeting or forum • Be tolerant of mistakes. Wow, we’re moving fast! • Keep an open mind with respect to the new processes & tools • Get involved. Join a BTE team. Be positive & proactive • Become familiar with global processes, information model, Epic, XML, content analysis, minimalism – you will use them all in your daily work Authoring Tools Team 010501 R. Etherington - 17

What tools and support are available? • The T&DS Global Process website http: //zyrkh 9. us. nortel. com/CITS_BPI/citsbpi/CPI. htm • Call on core members of the Authoring Tools team • Chat with members of the team in your regional or product area • Use the Change Management website to submit ideas for process improvements (coming soon) Authoring Tools Team 010501 R. Etherington - 18

Authoring Tools Team Resources • http: //www. hotbot. lycos. com/? comefrom=nspanel-search&MT=XML • http: //msdn. microsoft. com/xml/tutorial/ • http: //www. looksmart. com/r_search? l&search=1&key=XML+Tutorial • http: //www. lycos. com/srch/? lpv=1&loc=fromnetscape&src=NETSCAPE&query=XML+Users+group • XML: Next step for the Web? http: //www. usatoday. com/life/cyber/tech/review/crg 868. htm • XML can do things that HTML can't: http: //www. usatoday. com/life/cyber/cckev 000. htm • • Nortel Vision (Nortel's group that is prime for developing videos and multimedia projects within Nortel Networks) Web Business Organization (EBO) http: //www. nortelnetworks. com/admin/ - for corporate web development standards. - The username is ntadmin; The password is pluto 9 Arbortext web site: • http: //www. arbortext. com/ • http: //www. infomap. com/ • http: //www. comtech-serv. com/ • XML-DOC main page: http: //www. egroups. com/group/xml-doc/ Authoring Tools Team 010501 R. Etherington - 19

Authoring Tools Team Resources • http: //www. oasis-open. org/cover/sgml-xml. html a comprehensive online reference work for the Extensible Markup Language (XML) and its parent, the Standard Generalized Markup Language (SGML). The reference collection features extensive documentation on the application of the open, interoperable "markup language" standards, including XSL, XSLT, XPath, XLink, XPointer, Hy. Time, DSSSL, CSS, SPDL, CGM, ISOHTML, and others. • http: //www. oasis-open. org/cover/xml. html - Q&A plus in-depth information for above site. • http: //www. w 3. org/XML/ - The World Wide Web Consortium (W 3 C): keepers of the XML standard. • http: //www. ucc. ie/xml/ - Frequently asked questions about XML. • http: //www. sgmlu. com/ - Architag University has been conducting training on SGML and related technologies and the tools that support them • http: //www. asrl. com/sgmlwww. htm - List of links of SGML and XML Resources • http: //www. xmlinfo. com/ - This site aims to provide well organised information and resources on the Extensible Markup Language (XML), one of the most significant developments on the World Wide Web and in electronic publishing and electronic commerce. • http: //www. xmlephant. com/ - The Big XML information database. • http: //www. ibm. com/developer/xml/ • http: //www. gca. org/whats_xml/default. htm • http: //www. infoworld. com/articles/hn/xml/00/11/14/001114 hnw 3 c. xml • http: //www. w 3 schools. com/ • http: //xml. us. nortel. com/ • http: //www. xml. org/ Authoring Tools Team 010501 R. Etherington - 20

Authoring Tools Team 010501 R. Etherington - 21