August 12 2005 Infosys Technologies Limited 2005

August 12, 2005 © Infosys Technologies Limited 2005 - 06

Business Process Management Akshaya Bhargava CEO and Managing Director – Progeon Ltd. © Infosys Technologies Limited 2005 - 06

Safe Harbor Certain statements made in this Analyst Meet concerning our future growth prospects are forwardlooking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20 -F for the fiscal year ended March 31, 2005 and quarterly report on Form 6 -K for the quarter ended June 30, 2005. These filings are available at www. sec. gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company. August 12, 2005 © Infosys Technologies Limited 2005 - 06 2 Slide

BPO Industry in India Niche BPO Core / Hi-impact functions § Mortgage servicing § End-to-end policy administration § Book closing § High-end accounting § Knowledge services (High-end financial research) § Project work (one-off) § Other niche BPO industry in India is still dominated by call centers and captives … eon rog P l Goa Existing Customers Low Exit Barriers Third party endto-end BPO is at early stages … O P n. B High-volume BPO § Call Centres § Level 1 Tech Help § Outbound voice Mainstream BPO High Exit Barriers try us ind ia Ind ay tod Key support services BPO § F&A, HR § Level 2/3 Tech Help § Collections Non-core/ Low-impact functions

Progeon today 60 August 12, 2005 Headcount Revenue ($ m) 50 Progeon is the youngest entrant in NASSCOM’s list of TOP 10 third party BPOs in India. 42. 9 40 30 4, 739 3, 966 4, 000 3, 000 1, 878 2, 000 17. 2 20 10 5, 000 53. 7 1, 000 4. 3 520 0 FY 03 FY 04 FY 05 LTM Jun 05 Other facts : • • Net Margins for Q 1 06 - 24. 6% 6 segments, 19 customers Voice business – Approximately 20% European centre – 11 languages Philippine presence Strong re-engineering credentials Category killers - Order management & mortgages © Infosys Technologies Limited 2005 - 06

Strategic Segments • Planned investment in strategic resources § § • Identification of strategic customers Brokerage Asset Management § L&P § Healthcare § General Insurance/ Healthcare § § Retail Banking Credit Cards Consumer Finance Investment Banking Capital Markets § § § § Banking Knowledge Services • Focus on endto-end back office services • Investment in tailor-made technology solutions Custody Fund Administration Enterprise Services Equity Research Credit Analysis Fixed Income Research Bond Analysis Economic Analysis Industry analysis Company analysis Telecom § Billing § Revenue assurance § Service Provisioning § AP, AR, General Ledger § Fixed Asset accounting § US GAAP reporting § Procurement Services § Order validation and Review § HR services

Points of differentiation Focused Full service, end-to-end process management 6 strategic segments Multi-geography delivery capability - India, Czech Republic and APAC Customers acknowledge Progeon as very different from other Indian BPOs Solution-led approach Custom-built solutions for each segment Value beyond cost arbitrage – Process re-engineering, technology & operations Predictable outsourcing experience Extension of client organization (dedicated network, telecom, personnel, etc). De-risking focus (risk management group, Business Continuity Plans, ISO 9001, BS 7799 certified) ‘No-surprises’ culture (online customer portal, continuous monitoring & tracking)

Points of differentiation Customers acknowledge Progeon as very different from other Indian BPOs Strong people practices Ability to attract the best and brightest managers Well-defined career development programs Widely acclaimed HR practices; winner of the Optimas Award for demonstrating vision in workforce management, ASTD award for training and development Infosys leverage Integrated positioning, marketing and brand Joint solution development Joint go-to-market & common contracting Physical & IT Infrastructure

Key challenges Attrition Clearer definition of roles & responsibilities Better articulation of career progression Improving employee processes – appraisal, promotions, training, etc. We are proactively preparing ourselves to manage tomorrow’s scale Talent Acquisition & Development Working with colleges across Karnataka for increased exposure to BPO and improve BPO readiness Expanding developmental inputs to include training around operations management, domain and process, etc. Preparing for scale Improving alignment of key processes with those in Infosys Revamping Information Systems infrastructure Implementing best of breed planning and control process

Representative client case study Global Investment bank (UK) Credit Analysis Fixed Income Research Economic Analysis Industry Analysis Company Analysis Securities Processing August 12, 2005 © Infosys Technologies Limited 2005 - 06

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