Attitude is a EVERYTHING Choose a Positive Sales

Attitude is a EVERYTHING Choose a Positive Sales Attitude! Annual Sales Conference May 17, 2007

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Attitude is Everything. IT IMPACTS EVERYTHING YOU DO. 3

The American Heritage Dictionary defines ATTITUDE as a “state of mind or feeling with regard to some matter” 4

For me, attitude can be defined as one word…LIFE. • It makes an incredible difference in your LIFE. • It can be a powerful tool for positive action. • It can be a poison that cripples you. • It dictates whether you’re living life or life’s living you. • It determines whether you’re… ON THE WAY or IN THE WAY. 5

ME & ATTITUDE 6

Today, let’s discuss how to turn ATTITUDE into REAL ACTION! Follow the Steps to Greatness 7

UNDERSTAND THE POWER OF A TTITUDE

Your attitude reflects YOU. Focus on the POSITIVE. Your Setbacks can be Setups for even greater opportunities. Be committed to change! 9

Stop Negative Assumptions They’ll never buy. They can’t afford it. They’re a pain to work with. They’re just looking for a good deal. If I ask for referrals, customers will think I’m pushy. They probably already know what they want. They’re cheap. 10

EVERY Customer Counts!! 11

Make them Positive. . . They will buy if I give them what they want. They want the best value for their money. If customers like me and my service, they’ll be happy to give referrals! They can afford it, if they want it. They have high standards. I can help them discover what they want. They will spend on things that are valuable to them. 12

T AKE CONTROL OF YOUR LIFE

Your choices TODAY impact your successes TOMORROW. Happiness is Your’s to create. Build your attitude from the INSIDE out. Watch what you say to yourself. 14

The BAGGAGE you carry shapes your attitude. “IF-only? ”; “What-now? ”; “What-if? ” The root causes of bad attitude are-Low Self Esteem, Stress, Fear, Resentment, Anger. Toss the BAGGAGE and lighten the load. 15

Buffer Yourself from “Toxic Negativity” People who are: • Judges and Critics • Professional Victims • Soap Opera Stars • Bitter to the Core 16

Don’t let negativity affect you… 17

RE-FRAME YOUR BAD A T TITUDE

Change your attitude with a change in PERSPECTIVE. Give yourself permission to love and forgive. See Failure as an Event. Don’t Take it Personally. 19

Pick yourself up… 20

“Failures” Who Made It Big. . . • Harrison Ford was told early in his career by a studio exec that he’d never make it as a leading man. . . he didn’t have “it. ” • In high school, Michael Jordan was cut from the basketball team. • Thomas Edison failed 6000 times before the light bulb. • Charles Schwab was dyslexic and almost flunked out of Stanford after failing English twice. • Vanessa Williams was de-crowned Miss. America and has become a an award-winning African-American actress. 21

Every failure, obstacle or hardship is an opportunity in disguise. Success in many cases is failure turned inside out. Eliminate the negative attitude and believe you can do anything. Replace 'if I can, I hope, maybe' with 'I can, I will, I must. ” Mary Kay Ash Founder of Mary Kay Cosmetics empire 22

How do YOU respond to failure? OR I’m such an IDIOT! I’ll never try THAT again! What can I learn from this experience? 23

• Your attitude is YOUR responsibility… Start managing your emotions. • Change your perspective. • YOU determine the value of YOUR life experiences. Life is 10% what happens to YOU and 90% how YOU respond to it. 24

I F ND YOUR PURPOSE AND PASSION

Winning… 26

You must have VISIONS, GOALS and PLANS to turn attitude into action. Lack of VISION will make you lose. Develop a complete GAME PLAN. 27

BE PREPARED to take action BEFORE a situation occurs. Victory lies on the other side of each challenge… KEEP THE FAITH. 28

DISCOVER HOW TO MO YOURSELF TIVATE

Self-coach through AFFIRMATIONS. I AM somebody. Yes, I CAN. Visualize SUCCESS. Kick yourself in the _ _ _ ! 30

Motivation… • Count your blessings daily. • Get proper rest and exercise. • Set aside personal time with family and close friends. • Help someone less fortunate. • Read and listen to motivational books and tapes. • Motivation is not permanent. • Reflect on your victories – things you’ve forgotten that were special. • Create an upbeat, positive greeting. 31

BUILD S U PPORTIVE PARTNERSHIPS

Hang Around Positive People 33

Build Your OWN “A – Team” Network with like-minded individuals…shared values are the foundation. Use your Partnerships! 34

“Real” Partnerships 35

Our tools will help YOU create REAL SYNERGIES REAL PARTNERSHIPS REAL ATTITUDES! 36

“REAL” TOOLS ûCelebrity Special Agent Academy ûCelebrity Special Agent II…COMING SOON!! ûNEW !! e. Tools – VIP Cruise. Pass – e-Connect – Personalized e. Marketing –Celebrity Encore –Celebrity Passages 37

CELEBRITY’S EUROPE SITELET 38

EMBRACE CHANGE AS A D AILY OPPORTUNITY

INTRODUCING…. . AZAMARA CRUISES SM

Embrace change…it’s inevitable. Develop a “Whatever-It-Takes” attitude. Take your time…change doesn’t happen overnight. Keep your long-term goals in mind. 41

L E AVE A LASTING LEGACY

No matter what you do in life, if you have a positive attitude, you’ll always be 100% 43

According to our alphabet system, if you assign a numerical value to each letter (1 -26), attitude will equal 100% 44

ATTITUDE IS EVERYTHING! 45

Make a difference in the life of someone else and be self-fulfilled. We can all find the time to GIVE BACK. Thank YOU for Selling 46

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