Assessing Library Performance: New Measures, Methods, and Models 24 th IATUL Conference • 2 -5 June 2003 • Ankara, Turkey Julia C. Blixrud, ARL Assistant Executive Director, External Relations Association of Research Libraries www. arl. org
Measures that Matter • Input Outcome Impact • Consistent with organizational mission, goals and objectives • Integration with program review • Balance customer, stakeholder, and employee interests and needs • Establish accountability • Collection and use of reliable and valid data Association of Research Libraries www. arl. org
Forces and Challenges • Increasing demand for libraries to demonstrate outcomes/impacts in areas of importance to institution • Increasing pressure to maximize use of resources through benchmarking resulting in: – Cost savings – Reallocation Association of Research Libraries www. arl. org
ARL New Measures Projects • Demonstration project for service effectiveness measures (Lib. QUAL+™) • Project to define usage measures for electronic information resources (includes institutional outcomes) • Identification of measures that demonstrate a library’s contribution to student learning outcomes • Investigation of role libraries play in support of the research process • Identification of cost-drivers and development of costbenefit studies (ILL/Doc. Del) Association of Research Libraries www. arl. org
User Surveys • Obtain direct responses to a series of questions from the community surveyed • Identify user issues, concerns and needs • Measure library performance from the user perspective, including satisfaction • Acquire quantifiable data that can be statistically analyzed and generalizeable for the larger population • Improve or change services • Increase library visibility and marketing • Contribute to broader institutional assessment/accreditation Association of Research Libraries www. arl. org
Lib. QUAL+™ Project Goals 1. Establishment of a library service quality assessment program at ARL 2. Development of web-based tools for assessing library service quality 3. Development of mechanisms and protocols for evaluating libraries 4. Identification of best practices in providing library service Association of Research Libraries www. arl. org
Survey Instrument 3 scales: Ø Minimum Ø Desired Ø Perceived Association of Research Libraries www. arl. org
Dimensions of Library Service Quality Association of Research Libraries www. arl. org
Association of Research Libraries www. arl. org
Association of Research Libraries www. arl. org
Percentages of Acquisitions Dollars Devoted to Electronic Resources Association of Research Libraries www. arl. org
ARL E-Metrics Project Three phases: – Initial Phase (May-October 2000): What do we know? Inventory of current practices at ARL libraries as to statistics, measures, processes, and activities that pertain to networked resources and services. – Second Phase (November 2000 -June 2001): What can we collect? Identified and field tested an initial draft set of statistics and measures – Final phase (July 2001 -December 2001): What difference does this make? Build linkages to: educational outcomes/impact, research, technical infrastructure Association of Research Libraries www. arl. org
Recommended Statistics & Measures • • • Patron Accessible Electronic Resources (R 1 -3) Use of Networked Resources & Services (U 1 -5) Expenditures for Networked Resources & Related Infrastructure (C 1 -3) Library Digitization Activities (D 1 -3) Performance Measures (P 1 -3) Association of Research Libraries www. arl. org
Characteristics of Each Recommended Measure • • Definition Rationale Unit of Measure Data source Frequency Process Related Issues Association of Research Libraries www. arl. org
Focus on Electronic Resources • Project COUNTER • ICOLC • Measuring Impact (Franklin/Plum) Association of Research Libraries www. arl. org
Cost-Effectiveness • • • ILL/DD study Technical Services Cost Study Activity Based Costing Balanced Scorecard Baldrige Quality Award Association of Research Libraries www. arl. org
Outcomes • Institutional • Learning • Research Association of Research Libraries www. arl. org
Learning Outcomes • Develop strategy to involve library in campus assessment activities to demonstrate the value of the library to the learning community – Move from content view (books, subject knowledge) to competency view (what students are able to do) – Understand learning outcomes of academic degree programs – Develop curriculum segments through which the library achieves outcomes • Information Literacy Competency Standards for Higher Education approved by the Association of College and Research Libraries in January 2000 Association of Research Libraries www. arl. org
Standardized Assessment of Information Literacy Skills • Based on outcomes as defined by ACRL information literacy competency standards d on ACRL standards • Contains items not specific to a particular institution or library • Is easily administered • Has been proven valid and reliable • Assesses at institutional level • Provides for both external and internal benchmarking Association of Research Libraries www. arl. org
Research Outcomes (Surrogates) • • • R&D expenditures Ph. Ds awarded/year Post-doctoral appointments Research awards per year Academy memberships Faculty quality rankings Association of Research Libraries www. arl. org
New Measure Challenges • • • Resources (i. e. , time and money) Buy-in (commitment to a culture of assessment Access to individuals to evaluate Expertise to conduct evaluation Project management experience Appropriate benchmarks Conceptual clarity Measurement & design requirements Instrument validity and reliability Association of Research Libraries www. arl. org
Julia C. Blixrud Assistant Executive Director, External Relations Association of Research Libraries 21 Dupont Circle, Ste 800 Washington, DC 20036 jblix@arl. org 202 -296 -2296 ext. 133 202 -872 -0884 (fax) 202 -251 -4678 (cell) Association of Research Libraries www. arl. org
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