Arab Republic of Egypt The Egyptian Information Society Initiative EISI- Government Dr. Ahmed M. Darwish Ministry of Communication and Information Technology
Access Government Business Commerce Learning Health Culture Egyptian Information Society
Transformation EISI-Government Program Government Now Delivers Ministry of Communication and Information Technology
Presentation Summary Vision Strategy Delivering high quality government services to the public where they are and in the format that suits them. Utilizing CIT to enhance government readiness to accept a strong local program and to smoothly integrate in the global community Components Harvest Basic infrastructure Government gateway New model for service delivery TE online billing Birth Certificates Back office automation Economic databases ID replacement College enrollment Safaga Ministry of Communication and Information Technology
Vision Delivering services to customers at their finger tips according to their taste and style with appropriate efficiency and allowing them to participate in the decision making process Thus, … ICT is only a tool not an objective in it sown Customers: Citizens, Business men, Investors, Companies, … Ministry of Communication and Information Technology
Objectives • • • Tailoring government services to meet citizens expectations. Creating a conducive environment to investors. Availing accurate and updated government information. Increasing Government efficiency through modern management techniques and new working models. Reducing government expenditure Fostering local competitiveness and increasing globalization readiness Ministry of Communication and Information Technology
Objectives and Components Basic Infrastructure Project Readiness (Local and International) Service Provision Project Business Process Automation Objectives Distinguished services Attract Investors Local Governerates Doc Arch & Mang. ERP Gov Net Intranet Economic Data Bases Projects Procurement Enhance Efficiency Reduce Expenditure Readiness (Local and International) Accurate Updated Information for Decision Makers and Investors Ministry of Communication and Information Technology
Policies and Strategies Government wide initiative not MCIT owned Outsourcing implementation Public Private Partnership Encouraging new models for financing Non-centralization Incentive programs for adoption and ICT employees … Ministry of Communication and Information Technology
Companies Investors Suppliers ﺍ Citizens Service Centers Internet Telephony Networks Bawaba Government Network Firewalls (Ministries Networks Standards Special service needs National Database Infrastructure PKI Security Specifications E-Payment Standards Application development Doc. Classification & Handling E-Signature
Work Flow • • Authentication Security and Privacy Accrediting Information Payment Transaction • Authentication • Security and Privacy • Accrediting Information • Notarization Ministry of Communication and Information Technology
Challenges and Solutions No document of standards No legal framework to authenticate persons over networks Draft and Publish Standards E-signature law and PKI Infrastructure Fear of electronic payment Low penetration of credit cards No payment tools for simple citizens Simple e-payment framework Low ICT readiness of government enterprises Complexity, overlapping and variety of service providers Multinational Contracts Government Gateway Ministry of Communication and Information Technology
Work Groups • Legal group • Technical group Networking Information security Interoperability Document management PKI Services for special needs • E- Signature E-Contracting Cyber crime Financial group e-Payment framework ~ Ministry of Communication and Information Technology
Government e-readiness Microsoft, Oracle and IBM Contracts Ministry of Communication and Information Technology
Why an Internet Gateway Ministry of Communication and Information Technology
Scattered - scenario www. tax. gov www. health. gov www. justice. gov www. housing. gov Problems: – Data inconsistency/ Security – Information sharing – Economic cost of implementation. Taxes Health Justice Housing Ministry of Communication and Information Technology
Gateway- Scenario www. egypt. gov. eg www. tax. gov www. health. gov www. justice. gov www. housing. gov AE DBE MC Taxes MC Health RE MC Justice MC Housing Ministry of Communication and Information Technology
Why a Gateway? Integrate with multiple back ends Connect various platforms Customer centric interface Higher security and privacy Higher return on Investment Ministry of Communication and Information Technology
Gateway Design Ministry of Communication and Information Technology
Egyptian Bawaba Brokers Portal Gateway Financial Institutions Business men Citizens Information and services Ministry of Communication and Information Technology Ministries
The future of government services Represents the new government philosophy in serving citizens. Inaugurated last January Service outreach and 24 x 7 accessibility. Ministry of Communication and Information Technology
Interface Citizen centric, Investor focused Customer relation management culture( services at fingertips) Instead of the traditional government oriented culture Ministry of Communication and Information Technology
Ministry of Communication and Information Technology
http: //www. egypt. gov. eg Ministry of Communication and Information Technology
Service Provision Implementation methodology: romote rove concept rioritize ilot projects artners Deploy Ministry of Communication and Information Technology
Service Levels • • Information services. Inquiry services. Full transaction. Integration between agencies Push Vs Pull Interaction Personalization based on AI. Ministry of Communication and Information Technology
Harvest? 580 Info Services (L 1) 17 Query/Transaction Services (L 2/L 3) Inquiry and payment of Telephone bill Inquiry of electric bill Birth certificate Lost National ID replacement University enrollment application Tax and Customs filing follow-up Currently tackling all 20 EU bench mark Ministry of Communication and Information Technology Car License …
Service Provision Part of a complete plan Access: Internet at local call cost IT Clubs, Post offices, … PC for every home (affordable PC) Ministry of Communication and Information Technology
Back Office Automation System analysis, Design, and technical support for : • • Financial Systems (Budget-Accounting-Procurement –Inventory) Administrative systems (Human Resources – payroll) Document and Information exchange. Internal workflow. So far we have achieved the following: ERP systems: 6 Ministries. Archiving: 6 Ministers’ offices. Workflow: over 28 government agencies Positive impact on the services provision project. Ministry of Communication and Information Technology
Government network Establishing a government network to: • Secure a smooth flow of information and documents between government bodies. • Complement the government automation efforts and support the new model for delivering government services. The government network is designed to: • Link all government bodies internally through an intranet system, and externally to the internet. • Ensure efficient utilization of the current telephone network. Ministry of Communication and Information Technology
Governorates Concept: Convenient service to governorates residents Tools Model Service center Pilots Safaga Alexandria Ministry of Communication and Information Technology
Economic Databases Availing accurate and updated information to • Decision makers: To help them in the planning process. • Investors: To give them a complete vision about the market and the risks and returns expected. • Government: Easy and secure data exchange. . Ministry of Communication and Information Technology
Return on Investment Economical Social Direct 1 -3% savings in procurement = 20 -60 M L. E. Utilizing 0. 5% of dead inventory = 200 M L. E. Services Savings from 100 K transactions on line = Better environment 9 M L. E. Less interaction of employees Indirect and public! Increase local demand on ICT New jobs Less traffic … Ministry of Communication and Information Technology
True Challenges!! It is very easy to get two computers to talk to each other … Try to do the same with government employees and government agencies !! OH Ministry of Communication and Information Technology
Where are we? Step three on a very long road … But for sure it would have been longer if we did not start When will the program end? The cycle of progress never ends … OH Ministry of Communication and Information Technology
Thank You For more information please visit http: //www. mcit. gov. eg http: //www. egypt. gov. eg or contact us at egov@mcit. gov. eg OH Ministry of Communication and Information Technology
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