Application Architecture Tele Canor Integrated Communications TIC platform

Application Architecture Tele. Canor Integrated Communications (TIC) platform

Content 1. Telephony Integration 2. Web Access 3. Email & Networking 4. Unified Messaging 5. CTI – Desktop Connectivity 6. Other Modules Administration LDAP 7. Complete Architecture

1. Telephony Integration Voice Server Architecture PBX 1. Intel 2. TAPI / Mitai / SIP Voice Server 3. Intel / Eicon Serial Integration SMDI / MCI 1. Analog / Digital Integration 2. IP Integration 3. T 1/E 1/ISDN Interface EEAM –Enterprise Edition Access Manager Speech Services ASR / TTS EEAM Sybase - DB

2. Web Access WEB Client Voice Server Architecture Web Client Internet Information Services WAP Client SRM WAP Client Web Client - http & https WAP Client SRM – Service Recovery Management. EEAM –Enterprise Edition Access Manager Web Reports Sybase - DB EEAM

3. Email & Networking Voice Server Architecture 1. POP 3 / IMAP Internet POP 3 IMAP 4 2. SMS / MMS / SMTP VPIM 3. VPIM Client VPIM – Voice Profile for Internet Mail EEAM –Enterprise Edition Access Manager Sybase - DB EEAM

4. Unified Messaging MS Exchange MAPI Contacts Synchronization IMAP 4 Synchronization and web services Message and Call Logging Voice Server Architecture IMAP TSE Gateway EEAM IMAP 4 To any Email Server IMAP TSE – Transparent Storage Engine EEAM –Enterprise Edition Access Manager Sybase - DB

5. CTI – Desktop Connectivity Client PC or Devices IP Dialer – Outlook Extension – MS Fax agent Voice Server Architecture TIC Client Manager UMST TIC Mobile EEAM UMST – Unified Messaging System Tasks EEAM –Enterprise Edition Access Manager Sybase - DB

6. Other Modules Voice Server Architecture MMC / Snap In Administration System Administrator PC EEAM LDAP Active Directory LDAP Server MMC – Microsoft Management Console LDAP – Lightweight Directory Access Protocol EEAM –Enterprise Edition Access Manager Sybase - DB

7. Complete Architecture PBX Interface Intel/IP/TAPI POP 3 IMAP 4 PBX Voice Server VPIM Internet IIS Web Applications Speech Services Remote Administration IMAP TSE Getaway MMC Snap In EEAM Email Server LDAP UMST TIC Client Manager Sybase - DB TIC Mobile PDC

Esna’s UC Server Software Middleware at the core of all enterprise communications Single platform for voice, mobility, messaging, and presence Directs communications based on established workflows and policies Proven integration with diverse enterprise telephony systems Proven integration with major email platforms Proven integration with enterprise databases Adds substantial value to business applications Simplifies management of communication infrastructure for IT professionals 10

Unified Communications Group. Ware Architecture Solutions User Access POP 3 MS Exchange 2000/2003/2007 Lotus Dominos Novell Group. Wise Google Apps ZIMBRA IMAP servers IMAP WIFI TIC services Enterprise portals SIP DTMF Speech BEA EIP MS Sharepoint IBM Web. Sphere SIP SOA IMAP HTTPS XML VXML Universal access Gateway to content Business Applications Microsoft CRM, Oracle Salesforce. com, Frontrange, ACT SAP, Netsuite Binnacle Browser

UC Server Architecture Overview Windows Desktop Outlook, Lotus Notes, Group. Wise Mobile Device: J 2 ME, Black. Berry, Windows CRM, Other DB: Salesforce, SQL Server, Custom Access WWW WAP IMAP/POP TIC Services LDAP Active Directory Database (Sybase) License Manager Database Access Component (EEAM) Client Gateway Services (UMST) SMTP Server/IMAP POP 3 Access Web Gateway Services: HTML, WML, IMAP, POP Admin Tool Directory Gateway Services (LDAP) Reporting Tool Mail Server Gateway Services (TSE) Utility Services Mail Server: Exchange, Dominos, Group. Wise, IMAP SMS Connector Client DB, CRM Voice Server, FAX Server, IVR Engine Telephony Gateway Component (EEVoice) Voice, Fax, CTI Services Speech Services: Nuance ASR/TTS IP Access: SIP/TAPI/MITAI/VTI IP PBX: SIP/3 Com/Avaya CTI Services: CSTA/MITAI/TAPI/SIP TDM Access: Dialogic/Eicon Desk Phone XML Client Applications (continued) IP Access: SIP/TAPI/MITAI/VTI Live Communication Server PBX CTI Stream: SIP-CSTA/ TAPI/CSTA/MITAI Telephony Infrastructure Back Office Applications

TIC Server Architecture Overview Highly modular solution TIC services can be enabled / disabled individually Easy to customize based on customer needs Deployable on a single server or on a cluster of servers Primary Server Components TIC engines / services Relational databases Communication system abstractions (wrappers) Technical libraries Unparalleled Interoperability More than 100 different PBXs from all major vendors: Cisco, Nortel, Alcatel, Siemens, Avaya, NEC, 3 com, etc. Integrated IP telephony support: SIP, TAPI, CSTA, SIP-CSTA Out of the box connectors to enterprise applications: Salesforce. com. MS CRM, MS Outlook, Goldmine, Act, etc. All major email platforms: Microsoft, IBM, Novell, any IMAP-compliant platform Databases: Sybase, MS SQL, My. SQL, Oracle, any other SQL database 3 rd party technology: ASR, TTS, Fax 13

Application Architecture Tele. Canor Integrated Communications platform