APEC Telecenter Training Camp Taipei Taiwan Mtro Samuel

APEC Telecenter Training Camp Taipei, Taiwan Mtro. Samuel Immanuel Brugger Jakob sbrugger@funcionpublica. gob. mx Ministry of the Public Function México • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 1

e-México National System is. . . ü A technological and social based system on a digital sharing process • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 2

Main Issues Contents Committees Systems e-México National System Portal Network Operations Center Connectivity Internet Service Providers Digital Community Centers (DCCs) Contents and Digital Services Platforms e-Learning • January, 2005 • Taipei, Taiwan • e-Health e-Economy e-Government http: //www. gob. mx http: //www. e-mexico. gob. mx/ 3

Connectivity • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 4

Digital Community Centers Ø Solve the digital divide by creating Digital Community Centers or Telecenters (DCCs), with public access to Information Technology tools and training, to use them in their daily lives • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 5

ü 3, 200 DCCs installed in 2003, covering more than 2, 400 municipalities ü Plus 4, 000 DCCs by 2004 ü Total = 7, 200 DCCs ü More than 10, 000 DCCs by 2006 • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 6

e-México National System Phases and Coverage Information Society Phase 1 S E R V I C E S C O V E R A G E Phase 2 Phase 3 Data and Information Services Digital Services Convergence Transactional Portal Interactive Portal Informative Portal Demographic Coverage Geopolitical Coverage 2. 447 Municipalities 2001 2002 Territorial Coverage 10. 000 Localities 2003 2004 2005 25. 000 Localities 2006 TECHNOLOGICAL OWNERSHIP • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 7

Digital Contents and Services • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 8

Contents and Digital Services Ø Information, knowledge and digital services supply 2002 2003 • Web Services Portal Platform • Projects conceptualization • Technical Interoperability Platform • Digital Training Services platform “Capacinet” • e-Licences • Web Portals development • January, 2005 • Taipei, Taiwan • 2004 CONTENTS: • Web portals development • Digital services • Virtual courses TECHNOLOGICAL OWNERSHIP: • Digital Communities development • DCCs technological ownership • State and municipal government agreements http: //www. gob. mx http: //www. e-mexico. gob. mx/ 9

Systems • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 10

Systems Ø Technological infraestructure needed to generate Digital Services, supported by evaluation and control processes 2002 • Federation processes alignement DAS-G, DAS-IT • e-Health’s National Program formulation • National Informatics Program redesign • January, 2005 • Taipei, Taiwan • 2003 2004 • Customer Relationship Management (CRM) • Virtual Privatre Network analysis (VPN) • Data Center / Network Access Point (NAP) • Government Intranet • Help Desk and DCCs Monitoring • “Capacinet” training platform • e-Licences • Distance health • Web Services Portal Platform • Knowledge Management System • Technical Interoperability Platform http: //www. gob. mx http: //www. e-mexico. gob. mx/ 11

e-Learning Digital Services Ø Deployment of educational services on line • Schools Network • Teach to the future • Contents Digitalization Ø Better opportunities for training • Training and educational platform • Certification of Government employees • Human Resources training • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 12

e-Learning Digital Services Ø Continuos training • At digital centers • Labor training • Interactive training materials Ø Digital services for minorities • Indigenous digital libraries • Special needs devices • Educational services for migrants Ø Art and culture • e-Culture Portal • Public Libraries National Network • Digital Museums • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 13

e-Health Digital Services Ø Medical care and public health • • • Tele-diagnostic and distance treatment Epidemiological monitoring Sanitary and disaster emergencies Patient transfer and inter-consultancy Electronic Clinical File Ø Learning, training, research • • Distance training and education Support to health research Teleconferencing Digital library • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 14

e-Health Digital Services Ø Management of health services • Procurement • Human resource management Ø e-Health Portal • Health care and prevention • Monitoring and Information services • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 15

e-Economy Digital Services Ø e-Business for Small business program: • e-Business training for young people • Awareness of e-Business potential • Digital Community Centers for businesses • Digital solutions at municipalities Ø Digital Sharing with: • • Mexican Government Agencies National Development Banks World Bank International Institutions • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 16

e-Economy Digital Services Ø Development of a national software industry: • Providing adequate ICT infrastructure • Enhancing software process capabilities • Strengthening local IT industry • Domestic market development • Digital Sharing with stakeholders • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 17

e-Government Digital Services Ø Good Government Agenda • Less Expensive Government • Quality Government • Professional Government • Regulatory Improvement in Government • Honest and Transparent and Government • Digital Government • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 18

e-Government Digital Services Ø A Better Government: • • Increased citizen’s confidence Exceed citizen’s expectations Dignified public employees Optimized public budgets Ø The Citizen Portal: An online citizen space where the user: Teacher, professional, contractor, countryman, transport owner, student, mother, tourist, visitor, etc. , can find answers to their request of information and services according to their needs and profile. This tool for sure will contribute to the construction of a Good Government. • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 19

e-Government Digital Services The Citizen Portal is the single entrance to 1022 Federal Government Services and relevant information resources arranged in channels: • • Education Tourism Health Democracy Housing Migration Family Business • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 20

e-Government Digital Services Ø Awards • The Portal has been distinguished by President Fox with the INNOVA AWARD 2003 to the best innovating practices, rewarded with the Innovation Prize in the Public Administration 2003 and was the winner of the Stockholm Challenge Award 2003/2004 in the e. Government category. • www. gob. mx has allowed our country to be ranked in the 4 rth place of the World ranking in the Web Measure Index (World Public Sector Report 2003: E-Government at the Crossroads, United Nations) • www. gob. mx was finalist in the Global Junior Challenge 2004. • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 21

e-Government Digital Services Ø Challenge Digital Government Services Level 4 Integration Level 5 Self Service The citizen gets Cross-agency what he wants Level 2 information and on demand Interaction transactions are according to available via their needs. User communicates intention Users communicateelectronically with based portals Back offices electronically with single government integrate gracefully single government agencies, and Back offices are offering Performing agencies, but applications integrated and BP’s and a broader agencies don’t of the agencies business processes services catalog necessarily respond are re-engineered communicate electronically with to the user Level 3 Transaction Level 1 Information Government agencies publish information on the web Customer Value Complexity / Costs • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 22

APEC Telecenter Training Camp Taipei, Taiwan Thank you! Mtro. Samuel Immanuel Brugger Jakob sbrugger@funcionpublica. gob. mx Ministry of the Public Function México • January, 2005 • Taipei, Taiwan • http: //www. gob. mx http: //www. e-mexico. gob. mx/ 23