Anatomic Jeopardy Presented by Donnice Picart and Jolene

Anatomic Jeopardy Presented by Donnice Picart and Jolene Massey

EMERGENCY Customize Print Server Did you know? What’s New? $100 $100 $200 $200 $300 $300 $400 $400 $500 Final Jeopardy

C 1 $100 HELP… I can’t OPEN Soft. Path or system slowness

C 1? $100 1: How long has the slowness been occurring? When did it start? 2: Are all users reporting slowness? If not all, who? 3: Which areas of the system are slow? (Everything? LAB? MIC? PATH? BB? ) 4: Are specific functions in application slow? (Order Entry? Results Entry? Interface Menu? ) 5: Are the IT personnel at your site aware of the slowness? Have all network issues been checked? 6: Are all users able to log into the system?

C 1 $200 The Report Didn’t print

1: Is it one report or all Reports, C 1 $200 What is the case number or Time of the Batch Job 2: What is the name of the printer? Is this a network printer or a Local Printer

C 1 $300 User Can’t Log In?

C 1 $300 1: Is this a New User? 2: Is the User a Remote Employee?

C 1 $400 Received Error in Soft. Path

C 1 $400 1: What does the error say? 2: Do you have a screen shot?

C 1 final The final Jeopardy question: What is you ITMS or STAR ID? Timer

C 1 final 1: Make sure that this information is posted so when users call in we can identify your

C 2 $100 How can I make the required fields a custom color?

C 2 $100 Open Specimen Registration 1: Right click > Customization > Custom Standard Colors > Click Require Then the color wheel (boxes) are available.

C 2 $200 Scroll bars missing in Results Query printing or faxing.

C 2 $200 Horizontal and vertical scroll bars missing in fax area under Results Query. When in the Select Printer or Fax area in Results Query, there are no bars to scroll down or across. I have to highlight and drag to get around. How do I get the scroll bar back?

• Right click and choose customize dialog -> then click in the area where the fax numbers are listed. A box will appear around the area. Shrink the box a little to get the scroll bar to show up again. Click on the "x" to close the printing box and you'll get a question asking if you want to save your customization. Click yes.

C 2 $300 MS Word error: You do not have permission to update the MS Word files or that they are busy.

Tools, Customize, Options Have Show standard and Formatting toolbars on two rows and Always show full menus CHECKED

Tools, Options, views – UNCHECK windows in TASKBAR

Template shows macros Tools > Options > View Field Codes

C 2 $400 Troubleshooting Print Server Slowness

C 2 $400 To decrease the time interval that Print. Worker checks for new jobs that needs to be printed, decrease PS_MAX_DELAY_TIME for Print. Worker to 30 seconds. The default is 60 seconds.

In Print Admin Click on Worker Control > Worker Setup> located parameter (PS_MAX_DELAY_TIME), right click and make changes. Change to 30 Seconds

Restart each printworker after changing the param. Be sure to change it for Print. Worker and not Pat. Print.

C 2 $500 Is it possible to disable the ALL+ button in Remote Printing?

C 2 $500 The option to remove/disable the ALL+ button is not available. As an alternative, you may customize the location of the button but it is user/pc specific.

Right click. Custominization > Custom Dialog

Once the button you wish to select is properly highlighted right-click and drag the button to a different location.

To save your changes click on the [X] button in the top right-hand corner. A message window will pop-up for confirmation. Select "Yes. "

C 3 $100 Nothing is printing

1: check Print worker. Start > Programs > soft$100 C 3 Path > Print Admin Live > Start Print worker 2: Check who is logged into to Print server. Right Click on the tool Bar> Task Manager > Users

C 3 $200 Results not crossing to the HIS

C 3 $200 1: Printserver might have the wrong user logged on 2: MS Word Macro might be set to High 3: SCC-HIS Conv is not setup in the Printserver and is not Active. 4: Check the PIRRC and PIRRS Interfaces to determine if the are Running.

C 3 $300 What does “Error Processing Document” Mean and why is it Printed with errors?

C 3 $300 1: Check the MACRO_PRINT_TO 1 Bookmark to make sure it isn’t missing? Bookmarks with macro results are numbered. If the macro field is removed from the report the count of macros bookmarks changes and bookmarks deleting does not work properly during remerging.

C 3 $400 Print server keeps trying to perform an HISConv on a single case and it keeps getting rejected.

C 3 $400 1: Checked the history of job and see error too long processing. 2: Checked the Pat. Print file and it states that this jobs has taken too much time. 3: Setup > Document Files> Signature Setup Insert a space character before <Sign Out Dr. Signature> in Signature Setup. 4: From within the template place the cursor before <Sign Out Dr. Signature>. Go to Tools/Options/ check Spaces and press the space bar. This action will add a space character which appears as a "dot". To correct the issue with this case, a revised report will need to be created and signed out so that the new signature template can be applied, then check to make sure that the revised report crossed the HIS.

C 3 $500 Font changes on Path Report Header

C 3 $500 Programmer determined that the report had 2 types of fonts: Arial and Arial bold, but the Arial font was missing from the Print Server, therefore the entire report printed as Arial bold. To resolve this issue MS Word was reinstalled to the print server PC.

C 4 $100 User cannot perform Results Query from her PC

C 4 $100 Renamed custom file to old_ custom as follows: Right click on the application icon and go to properties. Choose Find Target Click on the Folder Icon (up) on the tool bar Choose the correct folder (example …LIVE, TEST, UPGRADE) Rename the custom file to OLD custom After this is done users need to log out of Soft Path and then log back in. ***Note this will take out all the customizations for all users. ***

C 4 $200 Task description is ambiguous. Example: PC crashes?

C 4 $200 Ask questions 1: Where are they in the application? 2: is it all users? 3: Where is the user? (Are they Remote) 4: Can Soft connect to the PC? 5: Provide work flow before the crash?

C 4 $300 Error message: "Pathology system not installed properly on this computer. Contact your system administrator. "

C 4 $300 The above message appeared for a user when she tried to bridge from Lab to Path using the icon in the toolbar. Both Soft. Path and Soft. Lab seem to be working properly, and the user can bridge from Soft. Path to Soft. Lab without an error.

• Cause: The Soft. Lab registry key "SOFTWARESoft. ComputerSoft. Lab4. 0C ommonBridgesGUISoft. PathLab. Menu" was missing from the affected workstation. Soft. Lab was uninstalled and reinstalled.

C 4 $400 Credit Missing from Billing Report

C 4 $400 Cause: Review of the billing report showed that billing had been run using the setting "Billed and Not Billed Items". This included the sent charges of x 2 and the pending credit of 1, resulting in net billing of one charge. Resolution/Alternative Solution: When running manual billing reports in this situation, the setting should always be "Not Billed Items".

C 4 $500 Some Pending Charges Not Qualifying for Scheduler Run. Issue: A few cases have some pending charges and credits. If you run a billing report manually they qualify, but they don't qualify for billing run from the scheduler.

C 4 $500 Cause: The qualification parameter for Signed/Not Signed must be set for Part A and part B for the part B scheduler jobs because the system is expecting two characters for billing Part B to properly recognize the qualification parameters.

The qualification parameter was set for both Part A and Part B billing: Additional Information: This parameter needs to be set for both billing parts even if the scheduler routine is set up to qualify only Part A or Part B billing.