Analyst Meet August 27 2002 Living up to

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Analyst Meet August 27, 2002 Thought Leadership: Infosys Context Thought Leadership is the ability to understand customer’s business and provide genuine insight on how technology can be used for advantage in their business in the immediate and long-term. © 2002 Infosys Technologies Limited

Analyst Meet August 27, 2002 Thought Leadership Imperative 1. Aspirations - Business Partner - End to End Solutions - Technology Advisor Enable Technology 2. Market factors - Macroeconomic - Customer - Competitive 3. Internal - Execution Effectiveness - Product Quality - Innovation Thought Leadership Imperative Led Business Transformation Thought leadership drives higher value creation for Infosys and its clients © 2002 Infosys Technologies Limited

Analyst Meet August 27, 2002 Holistic View of Business Transformation Optimized Processes Process Maturity Managed, Measurable Processes Defined Processes Sketchy Processes Islands of Automation • Sketchy processes • Information publishing • Individual Heroes Interoperable Enterprise • Defined, Processes • Automation of key transactions • Cross-functional teams Automated Enterprise • Managed, Measurable Processes • End-to-End Process Automation • Outsourcing to key partners Process Automation Automate Transactions Information Dissemination Collaborative capability © 2002 Infosys Technologies Limited Integrated Enterprise • Optimized crossorganizational processes • Dynamic Collaboration • Alliances, co-opetition Dynamic Partnering

Analyst Meet August 27, 2002 Business Leadership is increasingly Technology Driven Anonymous Application • Application Stove Pipes Enterprise Wide Integration • Internet Technologies • B 2 C and Intranets B 2 B Integration • Point to Point Integration • ‘Single View ‘ Data Virtual Enterprise • Process Management – Intra & Extra enterprise • ‘Self-Service’ & Personalization Global Enterprise • Flexible Architecture & Dynamic Discovery – Web Services • Process Automation • Pervasive Computing © 2002 Infosys Technologies Limited

Analyst Meet August 27, 2002 Imperatives for Next Generation Enterprise Information Systems are… ■ ■ Malleable Architecture Building extreme Flexibility in absorbing changing technology demands ■ Personalized Information Unified corporate information view personalized to individual needs ■ Optimized Processes Flexibility in analysis and redesign of business processes ■ © 2002 Infosys Technologies Limited Pervasive Infrastructure Enabling systems on Multi-channel communication platform Dynamic IT Management Cost-effective adaptability to change

Analyst Meet August 27, 2002 These Imperatives drive Technology Thought Leadership Research Enhancing Infosys service delivery effectiveness Technology Research Provide Infosys’ clients best-in-class business solutions frameworks © 2002 Infosys Technologies Limited

Analyst Meet August 27, 2002 Technology Research Ecosystem Technology Council Research Collaboration & Business Partnerships IPv 6 University of Georgia BEA On. Mobile Siebel OMG BPMI Intel Microsoft Interwoven IBM Peak XV Networks Oracle TIBCO Supply. Chainge OASIS Engineering Knowledge Management Evangelize State-of-art Infrastructure . NET Center of Excellence Wireless center for excellence E-commerce lab Intel e-business solutions lab Solution for speech recognition © 2002 Infosys Technologies Limited Concours group Matrix. One SAPMarkets Workadia

Analyst Meet August 27, 2002 Org-wide Thought Leadership Initiatives ■ ■ Collaboration Convergent Technologies ■ ■ Knowledge Management Web Services Current Research Projects Business Process Management ■ Active participation in BPMI ■ Architecture for BPM ■ Choreo: Reference Implementation Legacy Modernization ■ Legacom: Framework for leveraging legacy investments Enterprise Evolution ■ IT Effectiveness Framework ■ 4 G Roadmap © 2002 Infosys Technologies Limited Enterprise Architecture ■ Peer to Peer Network Design ■ Design Translation using XSL & XSI ■ Architecture Reference Model Mobile Technologies ■ Fast hand-off in mobile IP Enterprise Portals ■ Enterprise Information Management Framework

Analyst Meet August 27, 2002 Sample Research Output Presentations and publications in leading international conferences and publications … § Web services interoperability: A practitioner's experience § A Petrinet based simulation approach for. . . perihsable goods retail management § Creating a Reliable, Extensible Qo. S Infrastructure Using the Java™ Message Service (JMS) API and the EJBTM 2. 0 Specification's Message Driven Beans § A Multi-Agent system for Sales Order Processing § Clustering Solution for Jakarta Tomcat Servlet Engine using Java. Spaces(TM) Technology § BPML: A business process modeling language for dynamic business models § Impact of IT on Businesses : distinct generations of the Enterprise § Changing roles of IT in Collaborative Commerce © 2002 Infosys Technologies Limited Trademarked Methodology for Business-IT Alignment “In. Flux” Published book titled “Art and Technology Of Software Engineering”

Analyst Meet August 27, 2002 In. Flux Case Study - A Leading Transportation Management Company In. Flux™ Feedback from client Situation Enterprise applications built incrementally over years Lack of integration between applications leading to issues like: ■ ■ No information flow Business operations happening in sub-optimal manner Current application portfolio did not support 3 PL business unit completely Solution An In. Flux based approach was followed and 3 “tracks” identified: ■ ■ ■ Legacy applications Track Technical Architecture track Business Process Track © 2002 Infosys Technologies Limited “The In. Flux process started approximately 6 weeks ago. I am taking this opportunity to tell you how well I think things have gone, and to thank you for what you've done, both "long-timers" and "new guys", and I've appreciated the opportunity to work with each of you. I've been through processes like this with a number of other 3 rd parties, as well as facilitating numerous exercises of this nature within my company. Thus, I am not easily impressed by such an exercise. I can honestly say that I have the most confidence in the future than I've ever had, based on the work done to-date. ”