Analyst Meet August 27 2002 Living up to

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Analyst Meet August 27, 2002 Agenda ■ ■ IT Services Market in Asia Pacific Infosys in Asia Pacific today – A Snapshot Key Characteristics of the region Infosys in Japan, Australia, Singapore and Hong. Kong © 2002 Infosys Technologies Limited

Analyst Meet August 27, 2002 Source: Gartner Dataquest July 2002 Asia Pacific IT Services Market size forecast by Country (in Billion US $) Total 129. 4 b Total 116. 4 b Total 105. 3 b Total 96. 4 b Total 93. 1 b 0 © 2002 Infosys Technologies Limited

Analyst Meet August 27, 2002 Infosys in Asia Pacific Today - Snapshot Total Revenues / Head Count / Offices ■ ■ ■ ~7 % of company revenues 5 offices (excluding offices in India) Approximately 900 employees working for APAC Clients Coverage ■ ■ From Japan From Hong Kong From Singapore From Australia Year of start for offices ■ ■ Japan 1997 Australia 1999 Hong Kong 1999 Singapore 2000 © 2002 Infosys Technologies Limited - Japan and Korea - Hong Kong, Taiwan and China - ASEAN countries - Australia and New Zealand Japan : Tokyo Australia : Melbourne Sydney Hong Kong Singapore

Analyst Meet August 27, 2002 Verticals and service footprint Verticals Manufacturing ■ Financial Services ■ Telecom ■ Services IT strategy and effectiveness ■ Large Scale reengineering including platform conversion ■ Package implementation ■ © 2002 Infosys Technologies Limited

Analyst Meet August 27, 2002 APAC – Key Characteristics ■ Diverse Markets ■ Challenges include diversity of language, culture, business practices ■ Outsourcing as a concept slowly getting accepted ■ In most countries (except Japan) no credible mid size Consulting/ SI company ■ Need for skills in latest technology areas acute ■ Infosys in APAC ■ ■ has traditionally grown at twice the company growth rate 90% of clients are Global 1000 companies Long term client relationships Have built local capability to deliver in markets like Japan © 2002 Infosys Technologies Limited

Analyst Meet August 27, 2002 Japan – Salient Features Japan IT Services Market Size and Forecast Source: Gartner Dataquest July 2002 ü World’s Second largest economy, Japan accounted for 12% of the worldwide IT services market in 2001. CAGR will be 4. 1% through 2005 ü Japanese IT services market was forecast at $64. 8 billion in 2001, growing to $83 billion in 2005 ü 88 Companies in Fortune 500 (July 2002) © 2002 Infosys Technologies Limited

Analyst Meet August 27, 2002 Infosys in Japan ■ Key Initiatives / Achievement ■ ■ ■ Marketing Office setup in Japan in 1997 48. 6% of Infy APAC revenue from Japan(FY 02) 6 Fortune 500 clients started since the inception of the branch in-spite of a sluggish economy Sales, Marketing, HR & Support teams include Japanese nationals Japanese - English technical hires, Dedicated translation team Challenges ■ ■ ■ ■ Language Proficiency, Culture Slow Decision Intense pressure on prices Highly cost and quality conscious market Hiring of locals and other Japanese - English enabled Technicals Short cycle projects with evolving requirements Aggressive schedules in almost every project © 2002 Infosys Technologies Limited

Analyst Meet August 27, 2002 Australia – Salient Features Source: Gartner Dataquest June 2002 ü Australia will remain the largest IT Services country in Asia Pacific after Japan, It will grow up to 16. 7 b US $ by 2005 (Gartner Dataquest July 2002); Australia accounted for 11. 8% of the Asia Pacific IT services market in 2001 ü Restructuring of industries such as utilities and telecommunications is generating demand for consulting leading to integration projects ü 6 Companies in Fortune 500 (July 2002) © 2002 Infosys Technologies Limited

Analyst Meet August 27, 2002 Infosys in Australia Key Initiatives / Achievement ■ ■ ■ ■ Marketing Office setup in 1999 Infy getting established in Australia 13% of Infy APAC revenue from Australia (FY 02) Continuous hiring of Australian nationals for Sales and Delivery High end positioning Lot of “consulting”/ “trouble shooting work” Infosys as a “Thought Leader” in Australia Accounts like Telstra/ Vodafone/ Suncorp Metway/Swiss Re Challenges ■ ■ Establish credibility of Global Delivery Model Create Infosys Brand Equity © 2002 Infosys Technologies Limited

Analyst Meet August 27, 2002 Infosys in ASEAN Region Market ■ ■ ■ Manufacturing, Financial and Telecommunications markets are strong and their expansion in IT is a main business driver for Software support services Govt’s push into ebusiness and developing SMB segment is driving the IT services market in Singapore and Hong Kong Fragmented market; Cultural linguistic diversity Key Initiatives / Achievement ■ ■ ■ Marketing Office setup in Hong Kong in 1999 and in Singapore in 2000 Global strategic partnerships for large Asian companies Marketing to tap into the influencing positions of Head Quarters Challenges ■ ■ Low brand of Indian Companies Cheaper alternative (but unproven) location like China © 2002 Infosys Technologies Limited

Analyst Meet August 27, 2002 How do we cope with these challenges ? ■ ■ ■ Increase local content Invest in linguistic capability Customise solution / delivery process to meet local requirements Alliances specific to markets Focus on business development activities (Services/Verticals) © 2002 Infosys Technologies Limited