an award winning system Winner of the e-Europe

an award winning system Winner of the e-Europe Awards for e-Government 2005 Presentation WPLA May 2006 Rik Wouters, Regional Manager KI KI-RW-5 -2006 1

1. Introduction 2. Characteristics solution 3. System achitecture 4. Demo 5. System usage, clients, product 6. Special aspects KI-RW-5 -2006 2

Kadaster: general • Founded in 1832 • Number employees 2400 • Main tasks • Land registry • Cadastral registration • Cadastral surveying • Mapping agency • Kadaster International • Head prof. Paul van de Molen • Consultancy and projects • 3 regional managers • account and project management KI-RW-5 -2006 3

Kadaster: facts and figures General figures • Number of inhabitants Netherlands • Number of registered owners • Number of registered parcels Production 2005 • Number of registered deeds • Number of registered mortgages • Number of parcel divisions KI-RW-5 -2006 4 16. 100. 000 6. 200. 000 8. 600. 000 478. 000 770. 900 87. 000

1. Introduction 2. Characteristics solution 3. System achitecture 4. Demo 5. System usage, clients 6. Security 7. Contingency 8. Management KI-RW-5 -2006 5

Characteristics: • Easy access internet • Easy to learn and use • Clear product • Standard techniques • Flexible / extendible • Internal cost reduction through integration KI-RW-5 -2006 6

Functionality: • Inquiry: ownership and mortgages, per parcel and person. • Delivery on-line or e-mail • Parcel maps • Copy of deeds (PDF) • Orders for off-line products • On-line view of order status and billing KI-RW-5 -2006 7

1. Introduction 2. Characteristics solution 3. System achitecture 4. Demo 5. System usage, clients, product 6. Security 7. Contingency 8. Management KI-RW-5 -2006 8

Kadaster-on-line • • 16 machines 35 databases 5 network protocols Internal users Maintenance WBT NT client application Proxy Subscribers I nte Internet Public / Citizens systems rna l sy ste ms che KOL server cks Cadastral registration Mortgage registration AKR + HYP (Mainframe) Authenticationservers CIDB Cartographic Database (Unix / Oracle Spatial) Webservers Gemnet Mail. Firewall servers Governmental Mailservice (Elan) Financial & Client- Deeds Registration register (SAP) Ships registration Internet Bibit Payment plaza KI-RW-5 -2006 9 Proxy 10/2003 re

Kadaster-on-line system integration & data flows (subscribers) Interne gebruikers Beheerders WBT NT client beheerapplicatie Proxy nd a l- a e dat rce g Pa rtga Mo Subscribers Webservers Internet KOL server Maps Log-on and requests Public / Citizens Internet Bibit Payment plaza KI-RW-5 -2006 10 Proxy 's da ta ds Mail. Firewall servers Governmental dee E-mail Gemnet ip ital Sh Dig Messages / products Cadastral registration Mortgage registration AKR + HYP Mai service Financial & Client- Deeds Registration register (SAP) Client registration data Order data Invoice specification Ships registration CIDB Cartographic Database (Unix / Oracle Spatial)

Kadaster-on-line system integration & data flows (anonymous users / public) Interne gebruikers Beheerders WBT NT client beheerapplicatie Proxy nd a l- a e dat rce g Pa rtga Mo Abonnees Webservers KOL server Internet Maps Requests Public / Citizens Product (PDF) On line payments Gemeenten Cadastral registration Mortgage registration AKR + HYP Mail. Firewall servers Internet KI-RW-5 -2006 11 Orderdata Gemnet Bibit Payment plaza CIDB Cartographic Database (Unix / Oracle Spatial) Proxy ts l es tro qu n re t co Portaal Post t (Elan) en en ym aym Pa p nd A ey on M Financial. GOR Registration (Inschrijving) (SAP) GSK

1. Introduction 2. Characteristics solution 3. System achitecture 4. Demo 5. System usage, clients, product 6. Security 7. Contingency 8. Management KI-RW-5 -2006 12

1. Introduction 2. Characteristics solution 3. System achitecture 4. Demo 5. System usage, clients, product 6. Security 7. Contingency 8. Management KI-RW-5 -2006 13

Orders per month Status 9 -2005 KI-RW-5 -2006 14

Kadaster-on-line in figures Revenues for Kadaster Average per day: • 65. 000 Object- & mortgage messages • 5. 000 Map's • 3. 200 Manually handled orders Financial: à € 2, 00 = € 130. 000, à € 2, 00 = € 10. 000, pm --------Per day: € 140. 000, Per year: € 40 million 20% of Kadaster revenue • • 13. 000 subscribers 53. 000 users Status 9 -2005 KI-RW-5 -2006 15

Kadaster-on-line in figures Revenue per branch Rest 16% Citizens 1, 5% Financial (Banks etc) 14% Notary 53% Real Estate brokers 16% Status 9 -2005 KI-RW-5 -2006 16

1. Introduction 2. Characteristics solution 3. System achitecture 4. Demo 5. System usage, clients, product 6. Security 7. Contingency 8. Management KI-RW-5 -2006 17

Contingency • Dependency clients on Kadaster-on-line is large • Measures to minimize risks • • Contingency procedure (2 locations) • • Monitoring performance, upcoming problems Vital servers doubled In case of system failure: • • KI-RW-5 -2006 18 No alternative!!! >200 inquiries per minute Fall back: inquiries seizures by phone

1. Introduction 2. Characteristics solution 3. System achitecture 4. Demo 5. System usage, clients, product 6. Security 7. Contingency 8. Management KI-RW-5 -2006 19

Management aspects • Development project Kadater-on-line • • • Impact in production units • • • Shift from production to support Volume of face to face inquiry almost zero Impact ICT Maintenance • • • KI-RW-5 -2006 20 Subcontracting Large impact on computer operations Training only for ICT-staff and customer services Introduction in steps, after pilot Fall back: old system parallel 1 month Special maintenance cluster Annualy 6 releases Many chains in maintenance