AMEU October 07 Work Management in

AMEU – October ‘ 07 Work Management in ESKOM Distribution 1 Machiel Jacobs

Presentation Content • Support Asset management strategy • Value Chains • Work Management • Systems / Solutions • Learning Points • Projects in the Pipeline

Support Assets strategy

The evolution of maintenance strategies: Plant Availability High Maintenance based on risk & reliability (RCM- RBM) Maintenance based on condition (CBM) Maintenance based on events (Corrective) Maintenance based on time (TBM) Low High Maintenance Cost

For Assets; • Effective Asset Management, within the capacity constraints, the business needs to ensure maximum service delivery from existing plant while expecting extended equipment life cycles. • Asset management tool to assist and meet the near term challenges to provide the flexibility for future technology and business needs • Current state of the Electricity Sector places unprecedented strains on power delivery assets • With the Billions Capex expectation of HIGH plant reliability, availability and return on investment.

Value Chains

The change Drivers • To enhance customer satisfaction • To enable us to meet targets and speed up connections • Lowering costs out of the business • Increasing organisational capability • Increasing employee satisfaction • Increase ability to forecast resources

Deadlines Transformation. Interim (Manual) Fire Fighting Solutions Implementation Team Value Chains Eskom Systems Data Staff & Training Customer Service in Functional Land Buildings & Infrastructure Transformation Customer Service in Process Land

System and Process Alignment Value Chains are a means to integrate and align business activities in order to meet customer and business expectations… People (OD) Develop & Market Products & Services Optimise Customer Interaction Acquire Customer GTX CSWeb Docman Workflow BPS FEM SMS Topline Network Asset Creation GDC CIP HELP DT Project TIPS GLF/PNR ENOS NACS Mc. Power TIPS PNR Manage Revenue Cycle CC&B PCP MV 90 HHU - SPU EFI BDS KCD HHU LPU Data Infrastructure Manage Availability of Supply Scada FMS NEPS OMS Genie Maintain Network Maximo MDT Other Citrix Db. Doctor Horizon IS OPS Garnishee IFMS SAP VRS RAS

Retail and Wires Business Engineering (Wires) GIS Execution Plant & Network Customer Service (Retail) Scheduler Dispatcher Work Management Centre Contact Centre Service Agent • Billing • Payments • Preventative Maintenance • Corrective Maintenance • Work Management • Dispatch of Work Orders • Updating customer information • Meter reads • Asset Management (Data Collection and Auditing) • Scheduling of Work Orders • Workflow • Meter inspections • Inspections and Condition Monitoring • Routing • Meter Audits • Workload Distribution • Inventory Management • Quotations • Work order progress feedback • Surveying and Quotations • Navigation • Outage Management • Connections/Disconnections/Reconnections • Non technical dispatching • Electricity supply problems base on priority

Work Management

Work Management is defined as all those business processes together with their resources, infrastructure and supporting systems, with the specific objective to optimally schedule planned work and optimally dispatch resources for critical, unplanned work within a Distribution business.

Work Management Benefits • Correct resources and information are assembled in a shorter time period • Improvement in the timely response to faults. • Effective assignment of resources. • Improved reporting and analysis of faults and equipment status. • Customer service and image of the business improves • Material actuals is used on work orders so that information refine minimum and maximum stock values • Better definition of expenditure to categories like insurance, planned maintenance and customer care, etc. is possible • Ability to measure and benchmark response to customer complaints. • Improved management information will be made available. • Improved standardised processes

Work Management Centre Deals centrally with the Forecasting and Realtime Management of Resources in a Planned and Unplanned Environment Scheduling Section -Office hours operation -Work requires action > 24 Hrs -Balancing and leveling of resources available with workload Dispatching Section -24 x 7 Operation -Manage all work requests that require a 24 hour response

What is Scheduling all about? Quality assurance Customer related requests History Maintenance related Complete and capture all actuals Construction. Create Follow up Receive & Investigate Issue work for execution Analyse Re-schedule WM Scheduling Hand over Marco plan Micro scheduling and resource management Match outage, live work and planned work with all resources required. Run WST Consolidate total plan

What is dispatching all about? Customer request (GTX) Close work order with feedback Network request Fault Management (SCADA) Analyse Provide progress feedback TSU/TSG team Receive all un planned requests (Maximo) Match and ID resources Communicate Consolidate Prioritise

The Big Five

The Big 5 Systems Smallworld Holds all Engineering and Geo Spacial Data TYPE SAP 13 stations 32 256 MW 2 stations 342 MW 6 stations Gas turbine NUMBER Financial and Materials NET MAX CAPACITY Management System 600 MW 2 stations 1 station GTX (External) & Scada/FMS (Internal) TOTAL Customer request logging System 24 STATIONS Maximo Work and Asset Management tool , work requests from other systems 1 400 MW interface to Maximo once work is carried out, actual feedback is capture and 1 800 MW analysed 36 398 MW Customer Care & Billing System Holds Customer Data & Account Status

Distribution System web

Maximo Applications • For Planned and un-planned work – Work order management – Work order tracking • Labor data and labor reporting for actual work done • Asset management and tracking – Equipment, Location, PM & Job plans – Safety measures and inspections (Limited) • Purchasing and invoicing (Limited) • Reports and analysis (Customised and in-house developed) • Integration with financial and other systems • Visual Analysis Tool (VAT) – View all work orders, full grouping functionality plus Smallworld screen with Network, Customers and work orders displayed

Future Plans using Maximo Industry Solutions & Service management Reduce to core Technology Transition Maximo 4. 0. a Implemented 1999 Maximo/ SAP Interfaces, Maximo Embedment & Server Upgrades 2001 Citrix Implementation, Outage Management, DLR Interface, MDT Interface, CCB Interface 2003 Maximo Upgrade Meter Management, 726, Mobile Line Maximo 411 Maximo Inspection, upgrade, ` enhancement, Mobile Control Plant WM System rollout, Computing, Alignment, MMO Cleanup, Evaluate Industry Oracle 9 i upgrade, Oracle security, Solutions Citrix Performance Wood poles & & Improvement & EDC Service GTX , CCB & CNL Management Integration 2005 2007 2009

Learning Points

Where could we have done better? Application Configuration • Don’t customise… but you should configure • Best of Breed Principle, integration is a critical success factor • Respect the Application silo and evaluate application workflow • Keep the maintenance cost down • Keep your version current Application use • Formal training and user certification

Where could we have done better? • Synergy with other systems / interfaces • Validation and conversion of the information about: – Data (Plant & Customer information) – GIS and GPS – Costing structure (activity base costing) • Development of effective job plans • The acceptance to limit resistance to change • IT / project skill support after implementation. • Alignment between Enterprise Architecture and Business needs • Process Managers Vs Line Managers, owner of process from start to end Vs Silo owner

Projects in the Pipeline

Background Projects under discussion • Work Scheduling tool (Ms Project & Mx Project), just been implemented • Delphi application clean-up • Management Maintenance Optimisation Tool (MMOT) • Integrate business building blocks (Control plant & Power plant specifics and Network asset management) • Certain critical elements to improve the current working environment: • Material Management (System interfaces – Mx and SAP) • Enhanced Job Plans • Project management training principles • Data issues • Outage management solution • Upgrade to Maximo 6

ESKOM Holdings Ltd 27 www. eskom. co. za Thank You