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Need to optimise operational efficiency and reduce costs? Amadeus Selling Platform 7. 2 Targeting a premium service to ensure customer loyalty and development? Looking for aggregated and comprehensive air and non-air content? Looking for new revenue streams to remain profitable? 2006 © 2012 Amadeus IT Group SA Facing strong pricing competition from online and direct distribution? Aiming at broadening your offer?

Thanks to Amadeus Selling Platform Single access to all fares & broadest content Streamlined processes to keep your costs down Improve loyalty & retention Exceed customers’ expectations with personalised services Offer your customers a unique service. Amadeus Selling Platform will help you match the personal advice and efficiency that only an agency like yours can offer! 2006 © 2012 Amadeus IT Group SA Optimise operations management

Selling Platform 5. 2 Hotels Plus All Fares Quality Control Smart Keys New interface with intuitive workflow Your profile types managed in one place Manage Car and Rail Traveller preferences in a single environment Improved customer relationship. Integration of Amadeus Travel Preferences Manager. Sending of hotel images via e-mail in one click Improved productivity and fast customer service Build complex itineraries with aggregated Amadeus and non-Amadeus low fare content Unique calendar feature Beat the PNR price Re-designed fare notes display Easier import/export of rules More flexibility Default ‘My Smart Keys’ configuration with remote sign-in Added flexibility features This is the only single low fare search tool you need Massive Good PNR Ticketing Ticket Changer Social contribution Support voluntary donations Simplified, intuitive, real-time data Re-designed Special Services tab SSRs automatically updated for instant increased parity with the airlines’ web sites Serve your customer better Configurable optional fields Gain efficiency Automatic management of FOP 2006 © 2012 Amadeus IT Group SA Profiles Plus Selling Platform 5. 3

Selling Platform 6. 1 Ancillary Services Selling Platform 6. 2 – 7. 1 Reinforce your travel consultancy value Book the same ancillary services as offered by the airlines on their own web sites Improve customer service whilst picking the most profitable rates Improved yield control thanks to more efficient and dynamic management of travel policies More productive and better customer service Search and book for more than two people in one room, search directly by property code, total pricing and taxes. Ease of use All Fares Now truly the single only low fare search GUI you need Amadeus and non-Amadeus content and new flexibility More content and functionality New LCC available for booking Iberic discount supported Ability to store and retrieve air fares Public, corporate and pre-paid rates in one intuitive tool Process your car bookings based on company and agency policies at a glance More productive UI and usability enhancements, e-voucher Ease of use The only tool you need for managing your customers’ preferences All profile types now available Now with Massive. Good is now supported in Traveller & Company profiles Cars Plus Profiles Plus 2006 © 2012 Amadeus IT Group SA Hotels Plus

Selling Platform 7. 2 Increase productivity and revenues Optimise operations management Improve customer loyalty and retention Save time, be proactive, manage alternatives Synchronise customers’ requests Offer one-to-one service EMD Reduce costs Integrate fully, facilitate Ancillary Services Rely on secure technology All Fares Plus Reduce travel expenses; search and book efficiently No internet browsing; get enhancements faster Empower travellers; counter the online threat Profiles Plus Improve productivity and accuracy Book faster; transfer PNR data efficiently Apply preferences, increase satisfaction Click To Book Sell faster, cross-sell and up-sell Sell more efficiently Offer a wider service, maintain trip context Reduce costs Install & deploy faster Access from anywhere and respond quicker Portability 2006 © 2012 Amadeus IT Group SA Offers

Standard sales process Create & access profile 2 Search availabilities & rates 4 3 Compare & propose additional services Book & manage changes 5 Issue documents 6 Follow-up & refund Offers All Fares Plus EMD Click-to-Book Profiles Plus Portability 2006 © 2012 Amadeus IT Group SA Key features in Amadeus Selling Platform 7. 2 1

Amadeus Offers _ Save timethanks to an automated process, proactive chase-up and management of constraints during the trip _ Amadeus Offers will eventually replace time consuming workarounds bring savings of up to to € 0. 65 per offer* _ Ensure an efficient one-to-one serviceand provide your customers with a faster, more convenient travel experience by proposing several alternatives to a trip _ Unique no other professional : booking platform gives you an equivalent service 2006 © 2012 Amadeus IT Group SA _ Help prove contractual obligations

Offers _ The first step is already in place so that Offers can be viewed in Selling Platform as soon as the full functionality is available in Amadeus central system 2006 © 2012 Amadeus IT Group SA _ See if offers are contained in the PNR in the mini PNR) (or

Amadeus EMD Electronic Miscellaneous Documents _ Highly flexible and fully customisable to market specifications and local constraints, EMD offers real time and secured information throughout the whole cycle _ Improve customer service electronic with _ Amadeus is again leading the way in electronic industry standardisation. Full integration means minimal impact to your existing workflows 2006 © 2012 Amadeus IT Group SA technology (no loss of paper, time-saving for passengers) and enhanced functionality (interlining, multi-coupon, association to etickets) compared with previous Automated/Virtual MCO

Amadeus All Fares Plus _ Save time searching for non-GDS fares (due to content fragmentation) and help your corporate travellers focus on cost reduction on travel expenses _ Empower your travellers compare prices to and journeys; and counter the strong competition from online players and direct distribution _ Help eliminate time-consuming Internet _ New enhancements can be deployed faster thanks to the web-based architecture 2006 © 2012 Amadeus IT Group SA browsingor relying on partially integrated partners to access relevant information

Amadeus Profiles Plus _ Improve productivity and accuracy when building PNRs (eliminating keystrokes, repetitive tasks and data entry errors) _ Increase customer satisfaction by applying traveller preferences during any booking flow (Air, Car, Hotel) _ Make bookings faster and more 2006 © 2012 Amadeus IT Group SA efficientlythanks to a massive or selective customer data transfer to PNR

Profiles Plus Already piloted with Selling Platform 6. 1, the Profiles Plus web-based module is now deployed. It brings great time-saving features such as: _ Improved productivity and accuracy building PNRs (eliminating keystrokes, when _ Increased customer satisfaction applying traveller preferences during the by booking flow (Car, Hotel) _ Faster and more efficient bookings thanks to customer data transfer to PNR 2006 © 2012 Amadeus IT Group SA repetitive tasks and data entry errors)

Amadeus Banners Click-to-Book _ Amadeus media solutions is a realtime targeted marketing campaign tool that highlights relevant deals to you in the context of the booking flow _ Banners now appear at sell time Just click the banner to book the featured deal _ Offer a wider range of services in contextwith the traveller’s trip 2006 © 2012 Amadeus IT Group SA _ Sell faster, cross-sell and up-sell

“Click to Book” _ Banners appear now at sell time well as at availability time prompting you to as sell more (such as Cars and Hotels) after the air booking has been made information 2006 © 2012 Amadeus IT Group SA _ Sell fasterfrom any Cars or Hotels banner by simply clicking on the banner

Portability _ Access your Amadeus Selling Platform from any trusted PC a user ID with and password and support is available for mass deployment _ The new ‘portability’ features optional in Selling Platform 7. 2. For are more information about how to activate these features, please contact your local Amadeus representative 2006 © 2012 Amadeus IT Group SA _ Save on operational costs no more 3 -day wait for Certificate. ID process -

Ticket Changer E-Ticket Display Cars Plus Corporate Names Booking Ancillary Services is even easier Access the Ancillary Services graphical catalogue from the command page, using one simple entry Refreshing of pricing in the Ancillary Services catalogue gives you warnings of price changes due to information entered in the free-flow bar Re-issue the same ticket more than once The improved e-ticket display now supports up to 99 taxes Preferred rates negotiated with Car Providers (mask rates) will now be available (without total price indication) For better clarity, Corporate Names can now be entered alongside Corporate Codes 2006 © 2012 Amadeus IT Group SA Ancillary Services

What did we add in 2011/2012? Amadeus Selling Platform continues to evolve to answer the on-going needs of all travel agency segments. Below are the new features that came with releases 7. 3 -8. 1 _ Hotel Multisource: non-GDS content with Trans. Hotel, Destinations of the World and more Hotels _ _ _ to come Search & booking facilities: Multi Room, Children, Meal Plan Hotel prepaid with commission guarantees Aggregators online registration Microsoft Bing maps Progressive tool bar _ Insurance for car hire _ Cross selling from Air and Rail segments _ Store up to five corporate discount numbers per car rental company Rail _ Cryptic merged Air and Rail display _ Agent Track – full integration of French rail content All Fares Plus _ _ _ _ Support of non-credit card forms of payment Ancillary services Fare rules before pricing Ability to price and combine one way fares Banners Offers Indication of the LCC available via All Fares Plus when searching for flights in the command page 2006 © 2012 Amadeus IT Group SA Cars Plus

Amadeus Selling Platform 7. 2 Unique features > Unique combination of graphic and cryptic functionality in one application > Full booking process feasible in graphic mode only for nonexpert users > Rich air and non-air content: 95% of the world airlines’ scheduled seats, over 269 hotel chains, 30 car rental companies, 106 rail providers… > Unique integration of Cruise, Insurance and Ferry products > Open technology allowing seamless external content integration from PNR to mid and back office 2006 © 2012 Amadeus IT Group SA > Centralised, automated and customisable installation

What our customers say about us. . . The service we receive from Amadeus has been integral to our success. Amadeus Selling Platform enables us to provide easier and more efficient service for our clients. Pat Walsh Vice President, Anthony Travel INC 2006 © 2012 Amadeus IT Group SA We especially like the Amadeus Selling Platform graphical interface. It’s so easy for any associate, regardless of experience, to book hotel, car, air and rail.