Alloy Navigator Enterprise 7 Service Desk IT

Alloy Navigator Enterprise™ 7 Service Desk & IT Asset Management Solution Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™

Alloy Navigator Enterprise™ 7 Presentation Overview Who is Alloy Software? About Alloy Navigator Enterprise™ Navigator Features and Benefits Alloy Software Support & Professional Services Licensing and Pricing Product Demonstration Questions and Answers Recommended Next Steps “Alloy Navigator is just one part of the package. The entire Alloy Software team has constantly outdone themselves. I have found their level of service to be an extremely rare find” – Terence Kennedy, The Juilliard School Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™

Alloy Navigator Enterprise™ 7 Alloy Software® is a leading provider of Service Management, Asset Management, and Network Inventory software with a relentless dedication to helping real people solve real problems with real Best Practice solutions. Company Facts • Established for over 11 years • Privately owned • Under original management • Conveniently located right outside of New York City What Sets Us Apart • Our dedication to Customer Service • We partner with our customers • Our software is “designed” by our customers • We are IT people just like you “Customer service is an art form of sorts, and Alloy knows the meaning of that. ” - Alex Oliva, Makita USA Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™

Alloy Navigator Enterprise™ 7 Alloy Navigator Enterprise™ is an ITIL based IT Service Management and IT Asset Management solution that’s designed and built with Industry Best Practices and today’s Real. World Customers in mind. What Makes Our Solution Different? • Ease of Deployment and Configuration Our Quick. Start setup provides best practices right out of the box. • All-in-one Integrated IT Solution Modules are all tightly integrated to create a Seamless Solution. • Action-Based Workflow System Powerful, flexible, and simple to configure with no scripting required. • Friendly and Intuitive Interface Our interface makes the user experience simple and fluid. • Clear and Flexible Licensing No hidden costs, add-on modules, or confusing licensing structures. “Alloy Navigator has been a great asset to our organization. The versatility of the system and the open database architecture that allows us to customize our own systems has proven invaluable. ” - Gary Gray, Southern California College of Optometry (SCCO) Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™

Alloy Navigator Enterprise™ 7 Service Management Features 1. 2. 3. 4. 5. IT Service Desk with out-of-box Best Practice workflow Service Catalog and Request Management to streamline requests Knowledge Management to quickly resolve issues Redesigned and Enhanced Customer Self Service Portal Technicians Web and Mobile Portal Service Management Benefits 1. 2. 3. 4. 5. Increased efficiency by streamlining your Service Desk Operations Improve your teams productivity by separating routine requests Enhanced collaboration, reduce duplication, and facilitate knowledge transfer Increased customer satisfaction through improved communication Increase your Technicians productivity and efficiency "This product has changed our overall support operations for the better, " - Don Goodhue, Union Bank Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™

Alloy Navigator Enterprise™ 7 IT Asset Management Features 1. 2. 3. 4. 5. Comprehensive audit of hardware and software assets Systems Lifecycle Management from purchasing through retirement Software Licensing Management Integration of hardware and software with Service Management workflow Consumable Asset and Stock Management IT Asset Management Benefits 1. 2. 3. 4. 5. Increased savings with improved IT planning and budgeting Clear insight of the current IT Infrastructure Peace of mind and increased confidence during software audits Boosted efficiency of your Support Team Improved visibility and keep track of all of your IT Assets “With Navigator's PC auditing feature, the overall cost savings is absolute” - Terrie Taylor, University of Oklahoma Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™

Alloy Navigator Enterprise™ 7 Workflow & Reporting Features 1. 2. 3. 4. 5. Powerful and simple Workflow Engine Flexible layout design with our Wizard Action Forms Workload Balancing, Auto Routing, and Escalation Management Automation of Notifications and Escalations Enhanced Role based Dashboards and improved Reporting Engine Workflow & Reporting Benefits 1. 2. 3. 4. 5. Improve productivity by streamlining your Business Processes Save time and money by simplifying your workflow design Accelerated productivity through automated workload assignments Meet established Service Levels Improved visibility into your IT Operations with our advanced reporting “Automating a step or two here and there really pays off and the workflow tools make it easy to mold the product to our requirements. ” - Terence Kennedy, The Juilliard School Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™

Alloy Navigator Enterprise™ 7 Alloy Premium Advantage™ provides you with a combination of award-winning Technical Support and Software Maintenance ensuring you receive the highest level of service possible and your software performs to perfection. Just a Few Benefits Software Maintenance Technical Support • Free Patches • E-mail, Phone and Web Contact • Free Minor Updates • 0 - 4 Business Hour Response • Major Upgrade Discounts • Support Portal Access • Access to Loyalty Promotions • Product Knowledge Base Access • Feature Request Priority • Jump. Start™ Program “Alloy Software, as usual, went above and beyond in support of their product. ” Alex Oliva, Makita USA Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™ “Alloy has the best support of any company I have ever worked with. ” Brian Leybourne, Adis International Limited

Alloy Navigator Enterprise™ 7 Alloy Jump. Start™ Assistance Program The Alloy Jump. Start™ connects you with a dedicated specialist to guide you through the learning, planning, and implementation phases of your product experience saving you time and effort. Learn • Team you up with a dedicated product specialist • Demonstrate the full technical capabilities of the product Plan • Give you access to seasoned best practice advice • Assist you with configuration and deployment planning Implement • Make sure all situations are accounted for • Ensure a smooth deployment of your software “…an enormous help to me during the implementation of Alloy Navigator. The team has outstanding product knowledge and throughout the process they have always provided me with the right answers”. – Jon Howson, Power and Water Corporation Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™

Alloy Navigator Enterprise™ 7 Alloy Professional Services Our Professional Services Team can help you unlock the full potential of your investment through leveraging our product expertise, industry experience and Best Practice knowledge. Our team of professionals will work with you to develop common sense solutions for you and your company. • Increase your productivity Product Training Consulting • Align business and IT • Assess your Help Desk • Optimize your investment • Automate your processes • Leverage business intelligence Report Design Workflow Design “To this day, we have been surprised with how far we can push the Alloy Navigator product. ” - Gary Gray, SCCO Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™

Alloy Navigator Enterprise™ 7 Product Licensing Model Subscription Perpetual Lease to Own Subscription licenses Owned licenses Lease to own licenses Pay as you go No monthly payments 0% Financing over 3 year period Starting at $75/Technician & 20¢/Computer per month Starting at $1, 700/Technician & $3/Computer Starting at $76/Technician & 20¢/Computer per month Support & Maintenance Included in price Support & Maintenance is 20% of product value yearly 3 years of Support & Maintenance included in price Licenses can be Named and / or Concurrent. Volume discounts available “Most of the solutions we reviewed were very costly. In terms of pricing, Alloy Navigator offered the best value and richest functionality. With a feature set comparable — if not more expansive — than its competitors, choosing this product was a no-brainer. ” - Brian Leybourne, Wolters Kluwer Health Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™

Alloy Navigator Enterprise™ 7 Product Demonstration Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™

Alloy Navigator Enterprise™ 7 Questions & Answers Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™

Alloy Navigator Enterprise™ 7 Recommended Next Steps Receive Follow up Call • Get answers to today’s outstanding questions • Receive this presentation for reference • Receive additional pricing information Evaluate Alloy Navigator • Receive a 30 -day Fully-Featured Evaluation • Access Support Portal Downloads and Information • Receive Premium Support Assistance Attend a Jump. Start Session • Schedule time with a Product Specialist • Get assistance with product installation • Receive technical guidance and product training Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™

Alloy Navigator Enterprise™ 7 Thank you for your time and interest! We look forward to working with you. Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™

Alloy Navigator Enterprise™ 7 Additional Resources Alloy Navigator 7 Product Page http: //www. alloy-software. com/an 6/ Alloy Navigator 7 Data Sheet http: //www. alloy-software. com/doc/AN 6_Data. Sheet. pdf Alloy Navigator 7 Product Benefits http: //www. alloy-software. com/an 6/benefits. html Alloy Navigator 7 Features Summary http: //www. alloy-software. com/an 6/features. html Alloy Navigator 7 Frequently Asked Questions http: //www. alloy-software. com/an 6/faq. html Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™

Alloy Navigator Enterprise™ 7 Contact Information E-mail Sales Team: sales@alloy-software. com Technical Support: support@alloy-software. com Phone U. S. Toll Free: International: FAX U. S. Toll Free: International: Welcome to the Alloy Universe. Real World. Real People. Real Solutions. ™ 1 (800) 810 -9020 +1 (973) 661 -9700 (866) 422 -1658 +1 (973) 661 -9777