Alliance Konfer ISO 9001 2000 certified company

Alliance. Konfer ISO 9001: 2000 certified company

Mission “Enabling businesses to manage their relationships and interactions” …mobility, convenience, realization ISO 9001: 2000 certified company

Excellence Centers Established in 1997, Alliance delivers the critical building blocks for the converging Internet and Telecom market segments. ISO 9001: 2000 certified company

Few Customers ISO 9001: 2000 certified company

Unified Architecture Concept Universus- Unified Messaging Server Fax Server (optional) Tel. CRM Server Konfer Server E-1 Lines (ISDN PRI /R 2), Analog Switch The Alliance application integrates with the EPABX to handle callrouting for all applications Alert Q Manager SMPP SMSC Mail Server (MS Exchange, Lotus Notes, Linux) User A on LAN User B on LAN Telephone Instruments of A & B Remote users accessing messages through web and telephone / mobile ISO 9001: 2000 certified company

Konfer – Concept • Server based solution hosted at client premises • Moderator can schedule conference with an easy to use web interface • Participants are automatically sent email/ sms with conference details • Participants can dial-in to a conference from any location • Konfer can dial out to a participant • Moderator given options to control the conference • Whole conference can be logged as a single voice file for future usage • Detailed reports for analysis of all conferences ISO 9001: 2000 certified company

Konfer - Benefits • • Manage Board meetings, Financial/ Operational- sensitive calls. No crowding around in conference rooms Easily handle issues on call while on your desktop/ car/ home Reduce travel costs and expenses Reduce precious man hours wasted in non-official conversation Hold multiple conferences simultaneously Multiple Notifications wont allow you to forget a scheduled conference Quick ROI- within 6 months ISO 9001: 2000 certified company

Konfer – Generic Features • Server based solution built on Industry Standard Platform • IVRS and Web Interface to provide user friendly controls • Open Architecture • Network Compatibility – Interface with LAN, WAN, Email Infrastructure • Scalable, Expandable – 30 to 360 channels on single machine • Moderator Controlled and Without Moderator modes • Secure and Intuitive Operation – Multi-tier Security options • Full screen graphical interface • Easy guided menus to control conference on the phone ISO 9001: 2000 certified company

Konfer - Architecture Ø Konfer Server is on a E-1 PRI connectivity with the Office PBX. Ø The PRI can be directly from the Telecom Carrier. Ø In both cases Konfer is on LAN with the Web/ Mail server ISO 9001: 2000 certified company

Konfer – Features EASY TO USE GRAPHICAL INTERFACE • Create and schedule new conference in a few easy steps • View List of Active/ Inactive/ Complete Conference • Select Notification formats ( E-mail/ SMS) • Add and View users with Name, Employee Code, Email, Telephone Contact and Cost Center • Add/ Delete/ Modify Moderators and assigned rights • Set Call Recording option for each conference • Back-up/ Archive/ Purge/ Delete/ Restore data • View/ Print Summarised and Detailed Reports of each conference on the basis of Moderator/ Date-Time • Set Global Limits and INI Settings like Area Code, STD Dial Prefix, Maximum Retries, Volume Control, Phone Number length, Password Length from the panel ISO 9001: 2000 certified company

Add Participant from List ISO 9001: 2000 certified company

View Existing Conferences ISO 9001: 2000 certified company

Email Notification ISO 9001: 2000 certified company

Detailed Reports ISO 9001: 2000 certified company

Konfer – Features IVR Control Options • Customise Welcome prompt and other announcements • Secure participant entry using User-ID/ TPIN/ Employee Code verification on IVRS • Name-Recording to notify all participants in case of a participan leaving/ entering conference • Simple Entry/Exit tones as option to above feature • Initiate ‘Coaching’ or ‘Lecturing’ for training and Question & Answer sessions • ‘Whisper’ to Moderator in case of late participant entry • Warning tones upon approaching end-time of conference ISO 9001: 2000 certified company

Konfer – Features MODERATOR OPTIONS • Conference only-with/ without the moderator • Blast Dial in ‘Emergency’ situations • Set Min/ Maximum time limits on conference • Assign T-Pin to participants as a security feature • Select Voice Logging option for each conference During Conference Moderator can: ü Add/ Disconnect participant ü Lock Conference ü Mute/ Hold participant ü Initiate Lecture Mode ü Get Participant Count on press of single digit on teleph keypad ü Extend conference duration using telephone control ISO 9001: 2000 certified company

Moderator Limits ISO 9001: 2000 certified company

System Specifications ü Standard Rack- mountable server ü As Conference traffic grows sizing can grow up to 120 conferencing ports on a single server. ü LAN Connectivity (TCP/ IP) ü ISDN PRI/ T 1/ R 2 MF/ E-1 interface ü Microsoft OS Platform ü Windows Client Applications ü DNIS / CLI Identification ü Dynamic allocation of DSP resources ü Conference Audio Gain ü CD- ROM Software installations ü Standards supported: LDAP, IMAP 4, POP 3, T. 37, SMTP, SAPI ISO 9001: 2000 certified company

Professional Services • Knowledge transfer • Factory Acceptance Test –FAT report • Site Inspection and preparation – power supply, space, network / integration points, cabling • Hardware Installation Setting hardware components, – connectivity, active & passive devices, storage • Software installation and Configuration. Operating System, – Database, Application, necessary drivers, • Post Installation Procedure Dry Run – • System Tuning and Modification • Deployed System Testing UAT – • Training – Module level, Maintenance, Component • System Handover ISO 9001: 2000 certified company

Why Alliance • Industry Standard Components • Scalable technology platform • Variety of systems to address varied needs • Prompt Delivery • Customizable solutions • Tested & Proven • Competitive ISO 9001: 2000 certified company

Thank you ISO 9001: 2000 certified company