ALL THE EXPRESS LOGISTICS SERVICES YOU NEED

ALL THE EXPRESS & LOGISTICS SERVICES YOU NEED. IN ONE COMPANY. DHL

DPWN’S HISTORY DHL Express 1490 DHL Express Products and Services Von Taxis founded the modern postal system. 1950 Deutsche Bundespost is founded. 1989 Deutsche Bundespost Postdienst and DBP Telekom are established under the first postal reform (Separation of Deutsche Bundespost). 1995 Deutsche Post AG, Deutsche Postbank AG and Deutsche Telekom AG are established under the second postal reform (Transformation into stock companies). 1999 Deutsche Post AG acquires Danzas, the Swiss logistics company. 2000 Deutsche Post AG goes public. 2001 DHL joins Deutsche Post World Net as a partner. 2002 Deutsche Post World Net takes over 100 % of DHL. 2003 Combination of the entire Express & Logistics business under the DHL brand 2004 Deutsche Post Global Mail becomes DHL Global Mail: New brand for international mail services. 2005 Deutsche Post World Net acquires Exel, the British logistics corporation. 2006 Deutsche Post World Net acquires BHW.

DPWN WORLDWIDE DHL Express • Around 520, 000 employees DHL Express Products and Services • The world’s leading logistics group • Mail, express, parcels, logistics and financial services • Global network combined with local expertise • Present in more than 220 countries and territories • Present in more than 120, 000 destinations worldwide • Solutions for the management and transport of goods, information and payments

DPWN’S DIVISIONS DHL Express A global player with strongly placed divisions … DHL Express Products and Services Mail Express Logistics Finance Worldwide Germany • DHL Global Mail – biggest network for mail distribution worldwide • No. 1 in cross border express • No. 1 in global contract logistics • Germany’s leading retail bank • Strong presence in 220+ countries and territories • No. 1 in global air freight • 14. 6 million customers • No. 1 in global ocean freight • 17. 2 million savings accounts • Delivers mail to about 40 million households in Germany • More than 71 million shipments a day www. deutschepost. com • More than 4. 2 million customers worldwide • 120, 000 destinations www. dhl. ba • 3, 000 locations • Strong customer base (50 % of Forbes 500 companies) www. dhl. ba USA • Worldwide finance services for logistics industry www. postbank. com

DPWN’S FINANCIAL STRENGTH DHL Express A global player with strongly placed divisions … DHL Express Products and Services MAIL EXPRESS LOGISTICS FINANCE 17, 195 22, 739 9, 593 25. 7 34. 0 14. 3 762 1, 004 2006 Revenues in EUR million 13, 286 2006 Revenues in % 19. 9 Earnings (EBIT) in EUR million 2, 054 325 Employees DPWN 2006 (FTE) 520, 112

WELCOME TO DHL Express Products and Services DHL is the No. 1 provider of mail, express, and logistic services worldwide. With a strong global network and committed people we connect our customers to the world’s markets. Our committed people live our brand values: PERSONAL COMMITMENT PROACTIVE SOLUTIONS LOCAL STRENGTH WORLDWIDE

MORE SERVICES, MORE BENEFITS FOR YOUR BUSINESS DHL Express Products and Services LOGISTICS Division EXPRESS Division Worldwide express services – ranging from documents and parcels to pallets; our network consists of 5, 000 branches and serves more than 120, 000 destinations Domestic and international transport solutions for groupage, part-and full-loads – by road, rail and multimodal transport Worldwide logistics solutions for air and ocean freight, supported by a dedicated team of experts for industrial projects and sophisticated IT applications Customized logistics solutions from consulting to supply chain design, from warehousing and distribution logistics to order management

ONCE UPON A TIME IN SAN FRANCISCO … DHL Express Products and Services The story of DHL Express 1969 DHL was founded by Dalsey-Hillblom-Lynn in San Francisco. 1972 Services introduced in Japan, Hong Kong, Singapore and Australia. 1974 First UK office opened in London. 1979 DHL Express extends services from documents to packages. 1986 DHL Express becomes the first express company in China. 1998 Deutsche Post becomes a shareholder in DHL Express. 2002 Deutsche Post World Net becomes a 100 % shareholder. 2003 Deutsche Post, DHL and Postbank make up the Group’s brand architecture. Corporate colors become red and yellow. 2005 DHL announces to make Airport Leipzig/Halle its European air hub. Work on the 75, 000 sqm hub commences. 2006 DHL launched a “DHL Innovation Initiative” in collaboration with IBM, Intel, Philips and SAP with the first market-ready parcel robot. 2007 DHL Express and Lufthansa Cargo launch a joint cargo airline.

ABOUT DHL EXPRESS DHL Express Products and Services DHL offers a comprehensive range of Express & Logistics services based on extensive experience and a proven network designed to keep your business moving. That means one company can deliver total flexibility and powerful advantages for your business. • Global reach. Local insight • A wide choice of delivery times and modes of transport • Know how that helps you work smarter • Greater control over your business

ABOUT DHL EXPRESS DHL Express Products and Services Global reach. Local insight. Now you can rely on one company to reach virtually any destination. DHL Express has the largest international network in the industry operating in more than 220 countries and supported by 170, 000 employees worldwide, helping our customers conquer their global supply chain or simply deliver on time. Worldwide reach like this connects you to destinations near and far, enabling you to quickly expand into new markets with minimum investment and maximum results.

ABOUT DHL EXPRESS DHL Express Products and Services A wide choice of delivery times and modes of transport. Backed by an integrated air and ground network, you have the power to meet deadlines and service commitments and to run your business more cost-effectively. It’s a choice that enables you to deliver the most urgent shipment just in time or to handle planned replenishment solutions. No matter what size or weight, DHL Express has the right solution for you.

ABOUT DHL EXPRESS DHL Express Products and Services Know how that helps you work smarter. From easy-to-use tracking and reporting tools to special customs and handling services to flexible payment solutions, DHL Express offers a vast range of optional services to help you meet your customer and business needs. For complex large-scale projects or multinational transport solutions, our global expertise teamed with local knowledge add value to your business.

ABOUT DHL EXPRESS DHL Express Products and Services Greater control over your business. With DHL Express as a global partner, you can focus on your core business. Our leading-edge information technology and data management systems for shipment visibility, data transparency and control enable you to optimize business processes, to reduce stock levels and inventory costs and to best serve your customers around the world.

DHL EXPRESS OFFERS YOU … DHL Express Products and Services • Easy to understand products and services • Easy to use rate tables • Flexibility and reliability – Times from the fastest possible to the slowest desired – Destinations from all possible origins to all possible destinations – Weights from 250 gr to 2, 500 kg • Globally applied standards

… A PROFESSIONAL SERVICE WITH PERSONAL TOUCH … DHL Express Products and Services At DHL Express, you are a very important person any time of the day at our Customer Service center, whatever transport needs or questions you may have. We are proud of our Customer Service Quality Awards. From us you can expect … • Responsive service 24 hours a day, 7 days a week • Competent and well-trained employees • Personal commitment and a “can do” attitude • Expertise in all shipping needs

… THE BROADEST RANGE OF PRODUCTS AND SERVICES. . . DHL Express Same Day DHL Express Products and Services International Time Definite Day Definite DHL EXPRESS 9: 00 DHL EXPRESS 10: 30 DHL EXPRESS 12: 00 DHL EXPRESS WORLDWIDE DHL GLOBALMAIL BUSINESS DHL IMPORT ECONOMY SELECT DHL IMPORT EXPRESS WORLDWIDE DHL AIRPORT TO DOOR EXPRESS Domestic DHL DOMESTIC SAME DAY Other DHL DOMESTIC EXPRESS 9: 00 DHL DOMESTIC EXPRESS 10: 30 DHL DOMESTIC EXPRESS 12: 00 DHL DOMESTIC EXPRESS 18: 00 Optional Services: Customs Services, Saturday pickup and delivery, information and billing services, insurance and packaging

… AND THE TOOLS TO SIMPLIFY THE PROCESS. DHL Express Products and Services Whether you send one single parcel a week, or a hundred pallets a day, we have the tools that make your task easier: Shipping tools: Tracking services: Information services: • Shipping via the web Ad hoc shipping from a browser • DHL Easy. Ship Regular shipping • Interactive web tools On www. dhl. ba • DHL Fast. Track Up to 100 Air Waybill numbers • Proactive Delivery Notification By mail or SMS • Bulk tracking High-volume industry shipping • Service Alerts Quick access • DHL Trade Automation Service International trade/customs

DHL EXPRESS PRODUCTS AND SERVICES DHL

SAME DAY PRODUCTS DHL Express DHL SAME DAY DHL DOMESTIC SAME DAY DHL Express Products and Services When tomorrow is not good enough, choose from DHL’s Same Day options: − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL SAME DAY A pickup before midday and a door-to-door delivery the very same day to limited business centers around the world. DHL DOMESTIC SAME DAY A pickup before midday and a door-to-door delivery the very same day to any location within the same country. DHL INCITY EXPRESS

DHL SAME DAY DHL Express Products and Services − Same Day Products DHL SAME DAY DHL DOMESTIC SAME DAY When tomorrow is not good enough. Immediate pickup and delivery within the same day by a dedicated delivery network. − Time Definite Products − Time Definite Import Products − Day Definite Products − Domestic Products • Immediate pickup • Fully flexible and dedicated shipment process • Next flight out or dedicated vehicle available − Other Products and Optional Services • Money-back guarantee* in the unlikely event of late delivery • Minimum weight 500 g • Maximum weight 250 kg • Maximum weight per piece 25 kg * DHL’s Terms and Conditions apply DHL INCITY EXPRESS

DHL SAME DAY DHL Express Products and Services − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL SAME DAY DHL DOMESTIC SAME DAY DHL INCITY EXPRESS Pickup by noon, delivery within the same day. Every day, DHL Express delivers emergency shipments to keep your business moving – and your customers happy. Don’t let your customer down, use DHL SAME DAY for shipments that just can’t wait until tomorrow. DHL SAME DAY allows you to improve your customer and after-sales service. It gives you more time when the business world you are in offers ever shorter time deadlines. DHL SAME DAY gives you a competitive influence in your business dealings.

DHL DOMESTIC SAME DAY DHL Express Products and Services − Same Day Products DHL SAME DAY DHL DOMESTIC SAME DAY When it needs to be there the day before tomorrow. Immediate pickup and delivery within the same day by a dedicated delivery network. − Time Definite Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL INCITY EXPRESS • Immediate pickup • Fully flexible and dedicated shipment process • Dedicated vehicle per shipment or a next flight out • Money-back guarantee* in the unlikely event of late delivery • Minimum weight 500 g • Maximum weight 250 kg • Maximum weight per piece 25 kg * DHL’s Terms and Conditions apply

DHL DOMESTIC SAME DAY DHL Express Products and Services − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL SAME DAY DHL DOMESTIC SAME DAY DHL INCITY EXPRESS Pickup by noon, delivery within the same day. For when it just can’t wait. If you’re seeking an emergency delivery of a mission-critical contract, component or spare part, you use DHL DOMESTIC SAME DAY. At times when a vital piece of your presentation or your exhibition materials is missing or delayed, you know it can’t wait. When time simply needs to be as short as possible DHL DOMESTIC SAME DAY is at hand. Many businesses rely on moving parts and when one part of the operation is faulty, the costs of stopping the business are high. DHL DOMESTIC SAME DAY resolves the problem and reduces the cost of down time.

TIME DEFINITE PRODUCTS DHL Express DHL EXPRESS 9: 00 DHL EXPRESS 10: 30 DHL EXPRESS 12: 00 DHL Express Products and Services When a few hours can make all the difference, choose from four time definite export options: − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL EXPRESS 9: 00 Express door-to-door outbound delivery of document and non-document shipments by 9: 00 hrs on the next possible business day. DHL EXPRESS 10: 30 Express door-to-door outbound delivery of document and non-document shipments by 10: 30 hrs on the next possible business day. DHL EXPRESS 12: 00 Express door-to-door outbound delivery of document and non-document shipments by 12: 00 hrs on the next possible business day. DHL EXPRESS WORLDWIDE Express door-to-door outbound delivery of document and non-document shipments by 18: 00 hrs on the next possible business day. DHL EXPRESS WORLDWIDE

DHL EXPRESS 9: 00 DHL Express Products and Services − Same Day Products DHL EXPRESS 9: 00 DHL EXPRESS 10: 30 Express door-to-door outbound delivery by 9: 00 hrs to major business centers with a proactive delivery notification. − Time Definite Import Products − Domestic Products − Other Products and Optional Services DHL EXPRESS WORLDWIDE Set the pace of business with timed deliveries. − Time Definite Products − Day Definite Products DHL EXPRESS 12: 00 • Delivery before the business day begins • Optional automatic notification of delivery by e-mail, fax or SMS • Ideal for time-critical deliveries • Answer urgent requests with more confidence • From 500 gr to 250 kg • Enjoy more peace of mind • Money-back guarantee* * DHL’s Terms and Conditions apply

DHL EXPRESS 9: 00 DHL Express Products and Services − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL EXPRESS 9: 00 DHL EXPRESS 10: 30 DHL EXPRESS 12: 00 DHL EXPRESS WORLDWIDE Get it there by 9: 00 hrs. . . but there’s no need to rush. When time is of the essence and you need your shipment to arrive at the start of the business day, count on DHL to get the job done every time. DHL EXPRESS 9: 00 offers a convenient end-of-day pickup time, and we’ll make sure your delivery gets there exactly when you need it. Gain greater control over your business • • • Respond to last minute and urgent requests Highly-responsive Customer Service Support after-sales or warranty contracts with delivery of essential parts Employ just in time logistics principles Keep projects moving to tight deadlines Rely on the best coverage in the industry – DHL reaches more destinations to Europe by 9: 00 am than any other Express company • Standard cut-off times apply and late cut-off times are available, so you have maximum time to prepare your shipment. • On-line tracking via www. dhl. ba is always available, so you can confidently inform customers and colleagues of delivery in real-time.

DHL EXPRESS 10: 30 DHL Express Products and Services − Same Day Products DHL EXPRESS 9: 00 DHL EXPRESS 10: 30 Express door-to-door delivery by 10: 30 hrs to major business centers with a proactive delivery notification. − Time Definite Import Products − Domestic Products − Other Products and Optional Services DHL EXPRESS WORLDWIDE Take control by setting the time. − Time Definite Products − Day Definite Products DHL EXPRESS 12: 00 • Delivery when you need it • Optional automatic notification of delivery by e-mail, fax or SMS • Express solutions for urgent shipping benefits • Answer customer requests with more confidence • From 500 gr to 250 kg • Greater peace of mind • Money-back guarantee* * DHL’s Terms and Conditions apply

DHL EXPRESS 10: 30 DHL Express Products and Services − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL EXPRESS 9: 00 DHL EXPRESS 10: 30 DHL EXPRESS 12: 00 DHL EXPRESS WORLDWIDE Get it to the USA by 10: 30 hrs. When it really has to be there by 10: 30 hrs, our DHL EXPRESS 10: 30 service can deliver to all major business centers across the USA. DHL EXPRESS 10: 30 gives you and your business partners the highest standards of customer service, delivery and response times. • • • Respond to last minute and urgent requests from your customers Offer a highly-responsive Customer Service Support after-sales or warranty contracts with delivery of mission-critical parts Keep projects moving to tight deadlines Standard cut-off times apply and late cut-off times are available, so you have maximum time to prepare your shipment. • Even heavy shipments qualify for morning delivery. Send up to 250 kg per shipment • Preparing your shipment couldn’t be easier – just try our online or desktop shipping tools to simplify and speed up the shipping process. • Online tracking via www. dhl. ba is always available, so you can confidently inform customers and colleagues of delivery in real-time.

DHL EXPRESS 12: 00 DHL Express Products and Services − Same Day Products DHL EXPRESS 9: 00 DHL EXPRESS 10: 30 Express door-to-door delivery by 12: 00 noon to major business centers on the next possible business day. − Time Definite Import Products − Domestic Products − Other Products and Optional Services DHL EXPRESS WORLDWIDE Set the pace of business with timed deliveries. − Time Definite Products − Day Definite Products DHL EXPRESS 12: 00 • Delivery before noon • Ideal for time-critical deliveries • Answer customer requests with more confidence • From 500 gr to 250 kg • Focus more time on your business • Money-back guarantee* * DHL’s Terms and Conditions apply

DHL EXPRESS 12: 00 DHL Express Products and Services − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL EXPRESS 9: 00 DHL EXPRESS 10: 30 DHL EXPRESS 12: 00 DHL EXPRESS WORLDWIDE Your time may be limited, but our shipping options aren’t. When shipping urgent packages, the most important thing to us is our commitment to serve you with a complete range of products that matches your level of urgency. So, when your shipment needs to be there before noon the next business day, you can rely on DHL EXPRESS 12: 00. Gain greater control over your business. • Respond to last minute and urgent requests • Offer a responsive Customer Service level • Support after-sales or warranty contracts with delivery of mission-critical parts • Employ just in time logistics principles • Minimize downtime in a manufacturing process • Standard cut-off times apply and late cut-off times are available, so you have maximum time to prepare your shipment. • Online tracking via www. dhl. ba is always available, so you can confidently inform customers and colleagues of delivery in real-time.

DHL EXPRESS WORLDWIDE DHL Express DHL EXPRESS 9: 00 DHL Express Products and Services One reliable company makes international shipping easy. − Same Day Products − Time Definite Products DHL EXPRESS 10: 30 − Domestic Products − Other Products and Optional Services DHL EXPRESS WORLDWIDE International express door-to-door delivery of document and non-document shipments by the end of the next possible day. − Time Definite Import Products − Day Definite Products DHL EXPRESS 12: 00 • Manage your business at the same time as your customers • Invoice quicker and improve your cash flow • Ideal for time-sensitive shipments • Simple pricing for ease of use • From 250 gr to 250 kg • Truly global coverage

DHL EXPRESS WORLDWIDE DHL Express Products and Services − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL EXPRESS 9: 00 DHL EXPRESS 10: 30 DHL EXPRESS 12: 00 DHL EXPRESS WORLDWIDE Use one company to keep your business moving. When you need to get your parcels and documents delivered quickly, you don’t need the hassle of brokers or guessing the answers on customs forms. With DHL EXPRESS WORLDWIDE international shipping couldn’t be easier • Benefit from the largest international express delivery network and more in-house customs expertise than anyone else • Pre-scheduled collections can be arranged based on your shipping requirements. • Late pickups are also available, so you have maximum time to prepare your shipment. • Choose your preferred terms of trade • Experienced DHL personnel ensure delivery by the end of the next possible business day. • Never lose sight of your goods. Access tracking and delivery details from virtually anywhere via the Internet, e-mail, WAP or telephone. • Shipment preparation couldn’t be easier – just try our online or desktop shipping tools to simplify and speed up the shipping process.

TIME DEFINITE IMPORT PRODUCTS DHL Express DHL IMPORT EXPRESS 12: 00 DHL IMPORT EXPRESS WORLDWIDE DHL Express Products and Services Depending on how you prefer to import, choose from three time definite import options: − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL IMPORT EXPRESS WORLDWIDE Express door-to-door inbound delivery of document and nondocument shipments by the end of the next possible business day, paid by the receiver or a third party. DHL AIRPORT TO DOOR EXPRESS Systemized import of single or multi-piece shipments and pallets with a drop-off at a DHL facility and a delivery by 18: 00 on the next possible business day, with no origin costs billed to the consignee. DHL AIRPORT TO DOOR EXPRESS

DHL IMPORT EXPRESS WORLDWIDE DHL Express Products and Services − Same Day Products − Time Definite Products DHL IMPORT EXPRESS 12: 00 DHL IMPORT EXPRESS WORLDWIDE The ultimate in flexibility and control. Express door-to-door international inbound delivery of document and non-document shipments by the end of the next possible business day, paid by the receiver or a third party. − Time Definite Import Products − Day Definite Products − Domestic Products • Importing from more than 210 countries • One point of contact • Simple, up-front pricing − Other Products and Optional Services DHL AIRPORT TO DOOR EXPRESS • A single invoice in your home currency • Complete shipping visibility • Total control of your business

DHL IMPORT EXPRESS WORLDWIDE DHL Express Products and Services − Same Day Products − Time Definite Import Products DHL IMPORT EXPRESS 12: 00 DHL IMPORT EXPRESS WORLDWIDE DHL AIRPORT TO DOOR EXPRESS The simple solution to truly international shipping. DHL IMPORT EXPRESS WORLDWIDE lets you deliver direct to any 3 rd party or country, eliminating the need for storage and additional legs in your supply chain. That saves warehousing and stock costs and reduces time in transit. Plus, you can offer your preferred terms of trade – thanks to our Terms of Delivery options. − Day Definite Products Whether you need to import a single consignment or manage a number of global suppliers, we know how to keep it simple for you. − Domestic Products • Authorize your customers to use your DHL Import Express account by simply sending a standard Routing Order, which you can download from www. dhl. ba. • A single account number gives you global reach and simplifies budgeting and cost control. • In-house customs expertise means one contact for all your import needs. • Up-front pricing for door-to-door delivery means no hidden costs or surprises. • One invoice in your home currency helps avoid currency fluctuation and makes it easier to allocate costs to a customer or department. • Rely on total visibility of your shipments – no matter where they originate or arrive. Access tracking and delivery details from virtually anywhere – via the Internet, e-mail, WAP, SMS or phone. − Other Products and Optional Services

DHL AIRPORT TO DOOR EXPRESS DHL Express Products and Services − Same Day Products − Time Definite Products DHL IMPORT EXPRESS 12: 00 − Domestic Products Systemized import of single or multi-piece shipments and pallets with a drop-off at a DHL facility and a delivery by 18: 00 on the next possible business day, with no origin costs billed to the consignee. This service is specific to shipments traveling on FOB/FCA INCO terms. • One point of contact • Simple, up-front pricing • A single invoice in local currency − Other Products and Optional Services DHL AIRPORT TO DOOR EXPRESS Easy to use, cost-efficient and reliable. − Time Definite Import Products − Day Definite Products DHL IMPORT EXPRESS WORLDWIDE • Complete shipment visibility • Expert customs clearance

DHL AIRPORT TO DOOR EXPRESS DHL Express Products and Services − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL IMPORT EXPRESS 12: 00 DHL IMPORT EXPRESS WORLDWIDE DHL AIRPORT TO DOOR EXPRESS Competitive, all-inclusive pricing, with no hidden charges. DHL AIRPORT TO DOOR EXPRESS offers the user-friendliness that DHL is known for, with features such as all inclusive pricing, 24 -hour tracking and a single invoice. It also offers a set of weight break bands, so the heavier the shipment, the lower the per kilo rate. • Open an DHL Import Express account in an instant by contacting DHL’s Customer Service or your Sales Executive • Authorize your customers to use your DHL Import Express account by simply sending a standard Routing Order, which you can download from www. dhl. ba. • Just instruct your supplier to deliver the shipment to the most convenient DHL facility at origin. We’ll help you identify that facility. • Questions about customs regulations or paperwork? Just call a Customer Service Advisor or try DHL’s online Trade Automation Service at www. dhl. ba/TAS – the industry’s most comprehensive trade and customs information tool.

DAY DEFINITE PRODUCTS DHL Express DHL ECONOMY SELECT DHL IMPORT ECONOMY SELECT DHL Express Products and Services When you need a cost effective door-to-door delivery within a number of days – choose from DHL’s day definite options: − Same Day Products − Time Definite Import Products DHL ECONOMY SELECT Door-to-door outbound delivery of single, multi-piece or palletized shipments with a transit time measured in a certain number of days. DHL reliability at a speed to suit your budget. − Day Definite Products − Domestic Products − Other Products and Optional Services DHL IMPORT ECONOMY SELECT Door-to-door inbound delivery of single, multi-piece or pallet shipments with a transit time measured in a certain number of days. Simple billing arrangements for full cost control. DHL DOMESTIC ECONOMY SELECT

DHL ECONOMY SELECT DHL Express Products and Services − Same Day Products DHL ECONOMY SELECT DHL IMPORT ECONOMY SELECT Easy to use, cost-efficient and reliable. Door-to-door, international day-definite delivery of single, multi-piece or palletized shipments with a transit time depending on destination. − Time Definite Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL DOMESTIC ECONOMY SELECT • Up to 2, 500 kg • Convenient door-to-door service • Certain delivery time quoted between 3– 6 days • Economical price, perfect for non-time sensitive or heavier shipments • Online, real-time tracking • Proof of delivery

DHL ECONOMY SELECT DHL Express Products and Services − Same Day Products − Time Definite Products DHL ECONOMY SELECT DHL IMPORT ECONOMY SELECT DHL DOMESTIC ECONOMY SELECT Single supplier simplicity. We have designed a door-to-door premium economy service for your single or multi-piece shipments and pallets to selected international destinations with a transit time of no less than 3 days. − Time Definite Import Products DHL provides peace of mind thanks to shipment visibility, proof of delivery and decades of customs experience. With DHL Express, everything is possible. − Day Definite Products With DHL ECONOMY SELECT, we offer you a reliable service with attractive transit times and affordable prices for your business needs. − Domestic Products − Other Products and Optional Services • • • Convenient shipment preparation and labelling with automation software Pre-scheduled collections can be arranged based on your shipping requirements. Standard and tailored-rate insurance available On-line tracking and shipment visibility Choose your preferred terms of trade. You can decide who will pay the transport, duties and taxes for your shipments. • Experienced Customer Service Advisors available 24 hours a day, 7 days a week at CS Hotline 1 -xxxx.

DHL IMPORT ECONOMY SELECTS DHL Express Products and Services − Same Day Products − Time Definite Products DHL ECONOMY SELECT DHL IMPORT ECONOMY SELECT Easy to use, cost-efficient and reliable. Door-to-door, international inbound delivery of single, multi-piece or palletized shipments with a transit time specified in a certain number of days, paid by the receiver or a third party. − Time Definite Import Products − Day Definite Products − Domestic Products • Up to 2, 500 kg • Convenient door-to-door service • Simple, up-front pricing − Other Products and Optional Services DHL DOMESTIC ECONOMY SELECT • Certain delivery time quoted between 3– 6 days • Economical price, perfect for less urgent import shipments • A single invoice in your home currency • Online, real-time tracking

DHL IMPORT ECONOMY SELECT DHL Express Products and Services − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL ECONOMY SELECT DHL IMPORT ECONOMY SELECT DHL DOMESTIC ECONOMY SELECT The principle of one. Our service involves the collection of your inbound single or multi-piece shipments and pallets from key business locations around the world. DHL IMPORT ECONOMY SELECT gives you the power and flexibility to effectively manage all your imports. It gives you full control over transportation decisions and related costs. There’s no need for you to find different modes of transportation or deal with different customs brokers or forwarding agents to manage your imports. • One account number gives you global reach and simplifies budgeting and cost control. • More in-house customs expertise than anyone else in the industry means one contact for all your export and import needs. • One rate table with up-front pricing means no hidden costs or surprises. • One invoice in your home currency helps avoid currency fluctuation and makes it easier to allocate costs to a customer or department. • Rely on total visibility of your shipments – no matter where they originate or arrive. Access tracking and delivery details from virtually anywhere – via the Internet, e-mail, WAP, SMS or phone.

DHL DOMESTIC ECONOMY SELECT DHL Express Products and Services − Same Day Products DHL ECONOMY SELECT DHL IMPORT ECONOMY SELECT Easy to use, cost-efficient and reliable. Door-to-door, domestic day-definite delivery of single, multi-piece or palletized shipments with a transit time measured in days. − Time Definite Products − Time Definite Import Products − Day Definite Products − Domestic Products • Up to 2, 500 kg • Convenient door-to-door service • Certain delivery time quoted between 2– 3 days − Other Products and Optional Services DHL DOMESTIC ECONOMY SELECT • Economical price, perfect for less urgent domestic shipments • Online, real-time tracking • Proof of delivery

DOMESTIC PRODUCTS DHL Express Products and Services − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL DOMESTIC EXPRESS 9: 00 DHL DOMESTIC EXPRESS 10: 30 DHL DOMESTIC EXPRESS 12: 00 DHL DOMESTIC EXPRESS 18. 00 When you need a fast door-to-door delivery by a certain time on the next possible business day – choose from four time definite domestic options: DHL DOMESTIC EXPRESS 9: 00 Express door-to-door domestic delivery of document and parcels to major business centers by pre 9: 00 hrs on the next possible business day. DHL DOMESTIC EXPRESS 10: 30 Express door-to-door domestic delivery of document and parcels to major business centers by pre 10: 30 hrs on the next possible business day. DHL DOMESTIC EXPRESS 12: 00 Express door-to-door domestic delivery of document and parcels to major business centers by pre 12: 00 hrs on the next possible business day. DHL DOMESTIC EXPRESS 18: 00 Express door-to-door domestic delivery of document and parcels shipments by pre 18: 00 hrs on the next possible business day.

DHL DOMESTIC EXPRESS 9: 00 DHL Express Products and Services − Same Day Products DHL DOMESTIC EXPRESS 9: 00 DHL DOMESTIC EXPRESS 10: 30 Express door-to-door domestic delivery of documents, parcels and pallets by 9: 00 hrs on the next possible business day. − Time Definite Import Products − Domestic Products • Easy to understand rates • Priority shipment handling • Up to 250 kg per shipment − Other Products and Optional Services DHL DOMESTIC EXPRESS 18. 00 More speed for your business. − Time Definite Products − Day Definite Products DHL DOMESTIC EXPRESS 12: 00 • Proactive notification of delivery • Convenience of using one provider for all your shipments • Money-back guarantee* * DHL’s Terms and Conditions apply

DHL DOMESTIC EXPRESS 9: 00 DHL Express Products and Services − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL DOMESTIC EXPRESS 9: 00 DHL DOMESTIC EXPRESS 10: 30 DHL DOMESTIC EXPRESS 12: 00 DHL DOMESTIC EXPRESS 18. 00 The first choice for doing business within national borders. For your time-critical domestic shipments, DHL Express offers a pre 9: 00 hrs delivery option to key national business centers. Whether you need to send a parcel to Tuzla or a document to Banja Luka we know how to get it there by 9: 00 hrs. • DHL DOMESTIC EXPRESS 9: 00 comes with a standard proactive delivery notification. • Rely on DHL for the best geographic coverage in the industry • Shipment preparation couldn’t be easier – just try our online or desktop shipping tools to simplify and speed up the shipping process. • Late pickups are also available to give you maximum time to prepare the shipment. • Saturday delivery, packaging, insurance and other optional services are available with DHL DOMESTIC EXPRESS 9: 00. • For tracking your shipment choose either the intranet, e-mail, SMS or telephone, giving you peace of mind a quick answer for your customers or colleagues.

DHL DOMESTIC EXPRESS 10: 30 DHL Express Products and Services − Same Day Products − Time Definite Products DHL DOMESTIC EXPRESS 9: 00 DHL DOMESTIC EXPRESS 10: 30 − Domestic Products Express door-to-door domestic delivery of documents, parcels and pallets by 10: 30 hrs on the next possible business day, when a delivery by 9: 00 hrs is not possible. • Priority shipment handling • Up to 250 kg in weight • Proactive notification of delivery − Other Products and Optional Services DHL DOMESTIC EXPRESS 18. 00 Reliability at any speed. − Time Definite Import Products − Day Definite Products DHL DOMESTIC EXPRESS 12: 00 • Convenience of using your international Express provider for your domestic shipments • Standard rate tables • Money-back guarantee* * DHL’s Terms and Conditions apply

DHL DOMESTIC EXPRESS 10: 30 DHL Express Products and Services − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL DOMESTIC EXPRESS 9: 00 DHL DOMESTIC EXPRESS 10: 30 DHL DOMESTIC EXPRESS 12: 00 DHL DOMESTIC EXPRESS 18. 00 Another way to extend the working day. With the best geographic coverage in the business, DHL Express can help your business break into new markets, giving you the ability to meet demand quickly. Whether you need to send a parcel to Mostar or a document to Zenica we’ll get it there. • Ideal for your time-critical domestic shipments – DHL serves business centers by 10: 30 hrs when a delivery by 9: 00 hrs is not possible. • Proactive delivery notification as standard • Online or desktop shipping tools to simplify and speed up the shipping preparation process • Late pickups are also available, so you have maximum time to prepare your shipment. • Saturday delivery, packaging, insurance and other service options are available with DHL DOMESTIC EXPRESS 10: 30. • For tracking your shipment choose either the intranet, e-mail, SMS or telephone, giving you peace of mind a quick answer for your customers or colleagues.

DHL DOMESTIC EXPRESS 12: 00 DHL Express Products and Services − Same Day Products DHL DOMESTIC EXPRESS 9: 00 DHL DOMESTIC EXPRESS 10: 30 Express door-to-door domestic delivery of documents, parcels and pallets by 12: 00 hrs on the next possible business day. − Time Definite Import Products − Domestic Products − Other Products and Optional Services DHL DOMESTIC EXPRESS 18. 00 A choice of speed to match your business. − Time Definite Products − Day Definite Products DHL DOMESTIC EXPRESS 12: 00 • Priority shipment handling • Shipments up to 250 kg • The convenience of using your familiar Express provider • Simple, up-front pricing • Money-back guarantee* * DHL’s Terms and Conditions apply

DHL DOMESTIC EXPRESS 12: 00 DHL Express Products and Services − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL DOMESTIC EXPRESS 9: 00 DHL DOMESTIC EXPRESS 10: 30 DHL DOMESTIC EXPRESS 12: 00 DHL DOMESTIC EXPRESS 18. 00 An easy answer to the fast pace of business. A pre 12: 00 noon delivery assures your customer that they will receive your shipment in time for that important meeting in the afternoon. • Ideal for your time-critical domestic shipments – DHL Express serves more business centers by 12: 00 noon than any other Express provider. • Pre-scheduled collections can be arranged for high volume shipping requirements. • Late pickups are also available to extend the working day shipment. • Saturday delivery, packaging, insurance and other optional services are available with DHL DOMESTIC EXPRESS 12: 00. • For tracking your shipment choose either the intranet, e-mail, SMS or telephone, giving you peace of mind a quick answer for your customers or colleagues.

DHL DOMESTIC EXPRESS 18: 00 DHL Express Products and Services − Same Day Products DHL DOMESTIC EXPRESS 9: 00 DHL DOMESTIC EXPRESS 10: 30 Express door-to-door pickup and domestic delivery of documents, parcels and pallets by 18: 00 hrs on the next business day to all national destinations. − Time Definite Import Products − Domestic Products • Standard shipment handling • Shipments up to 250 kg • Affordable prices − Other Products and Optional Services DHL DOMESTIC EXPRESS 18. 00 Bring more speed to every day. − Time Definite Products − Day Definite Products DHL DOMESTIC EXPRESS 12: 00 • Widest geographic coverage • Optional services available on request

DHL DOMESTIC EXPRESS 18: 00 DHL Express Products and Services − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL DOMESTIC EXPRESS 9: 00 DHL DOMESTIC EXPRESS 10: 30 DHL DOMESTIC EXPRESS 12: 00 DHL DOMESTIC EXPRESS 18. 00 The easy choice for doing business tomorrow. Most shipments are time-sensitive and DHL Express understands what’s at stake when the clock is ticking. Our popular pre 18: 00 hrs service offers reliable and affordable door-to-door delivery of your business documents and parcels to any national destination. • An easy booking process with a Customer Service Advisor • Easy to understand rate tables and preparation guides • Late pickups are also available, so you have maximum time to prepare your shipment. • Shipment preparation simplified with our online or desktop shipping tools • Packaging, Saturday delivery, insurance and other optional services are available with DHL DOMESTIC EXPRESS 18: 00. • For tracking your shipment choose either the intranet, e-mail, SMS or telephone, giving you peace of mind a quick answer for your customers or colleagues.

OTHER PRODUCTS AND OPTIONAL SERVICES DHL Express DHL GLOBALMAIL BUSINESS DHL @HOME OPTIONAL SERVICES DHL Express Products and Services For occasions when the business need is not standard, DHL Express has a number of specialized Products and Services: − Same Day Products − Time Definite Import Products DHL GLOBALMAIL BUSINESS International mail collection and delivery service structured to give you total convenience for handling business correspondence. − Day Definite Products − Domestic Products OPTIONAL SERVICES − Other Products and Optional Services DHL’s products are complimented by a range of optional customer services that provide the flexibility to address your specific need.

DHL GLOBALMAIL BUSINESS DHL Express Products and Services − Same Day Products − Time Definite Products DHL GLOBALMAIL BUSINESS DHL @HOME Your most convenient way to send international mail. Scheduled collection of your international mail by DHL Express for processing by Deutsche Post Global Mail’s specialized mail houses and dispatching into postal networks around the world. − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services OPTIONAL SERVICES • One pickup for your express shipments and mail • Automated sorting, weighing and franking • Improve mailroom efficiency • Simple and convenient • From 1 kg to 250 kg

DHL GLOBALMAIL BUSINESS DHL Express Products and Services − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL GLOBALMAIL BUSINESS DHL @HOME OPTIONAL SERVICES No franking. No sorting. No hassles. Let DHL pickup your unsorted international mail, together with your other Express shipments. • Ideal for all types of mail from important invoices, reminders and account statements to bulk mail such as mail-shots, catalogues, annual reports and product information • Priority mail option to ensure your urgent mail is processed first at hubs and mail houses. • Available for paper-based, non-dutiable items such as envelopes, flat packs and tubes • An efficient, cost-effective international mail solution • Weighing and franking of individual pieces of mail and sorting by format and destination at state-of-the-art facilities around the world • Free collection together with your DHL Express shipments • A simple tariff structure paid with a DHL Express account number • Competitive pricing. Volumes from 1 kg to 250 kg per shipment • Complete your air waybill and place your mixed mail in the flyer

OPTIONAL SERVICES DHL Express Products and Services − Same Day Products − Time Definite Products DHL GLOBALMAIL BUSINESS DHL @HOME A growing range of Optional Services Whatever your needs are, we can offer a wide portfolio of Optional Services to support the transportation process. Just tell us what you need, and we will make the task easy. − Time Definite Import Products − Day Definite Products − Domestic Products • Insurance • Packaging options • Information Services − Other Products and Optional Services OPTIONAL SERVICES • Payment/Billing Services • Non-standard pickup and delivery • Customs Services • Remote Area Service • Shipment Preparation Services • Storage • etc

OPTIONAL SERVICES DHL Express Products and Services − Same Day Products − Time Definite Import Products − Day Definite Products − Domestic Products − Other Products and Optional Services DHL GLOBALMAIL BUSINESS DHL @HOME OPTIONAL SERVICES • Insurance: Additional financial protection based on the value of the shipment. • Packaging: From free-of-charge standard flyers and boxes to premium quality cartons and temperature- controlled packaging solutions. • Information Services: Online shipment tracking, proactive delivery notification, advanced tracking and reporting tools and Trade Automation Service – the industry’s most comprehensive trade and customs information tool. • Payment/Billing Services: Flexible options for billing of transport charges, duties and taxes amongst different parties. • Non-standard pickup and delivery: Saturday pickup and deliveries, remote area deliveries, or special vehicles for heavy and bulky shipments. • Customs Services: An extensive range of supplementary import and export clearance and handling services.

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