Alcatel-Lucent IP Telephony Demo Metropark Timeline Unitel

Alcatel-Lucent IP Telephony Demo

Metropark Timeline Unitel and Metro. Serv merge to become Metropark Communications Unitel Communications is launched after IBM purchases ROLM 1985 1990 1993 Metropark partners with NBX CORP Metropark purchases PMRN Engineering Metropark partners with 3 Com Corp 1994 1996 2000 Metropark purchases CDN Consulting Metropark Services starts as full service data delivery consulting agency Metropark launches Wired. Wireless LLC Metropark purchases BC Data & PC Metropark launches Vendor Consolidation Program Metropark top honors & awarded Gold Elite 2003 Metropark launches NBX Help. Desk w/ offices in NJ, CA, AZ, FL, WA, Metropark launches Vo. IP Software Co. Metropark purchases nonet ISP & Intense. Net ISP 2005 2007 Metropark opens Chicago & Virginia Branch Offices and Partners with Alcatel Lucent

A company you can TRUST 30, 000 th Patent Facsimile The LASER Binary Computer Touch. Tone Telephone Transistor Wireless LAN Single Chip DSP 1925 1940 1947 1954 1958 1962 1963 1972 1979 1988 1999 2000 2005 Solar Cell T 1 is invented Digital Cellular Soft. Switch Mobile Phone First Cellular Network Digital Transmission of Voice Trans Atlantic Fiber UNIX and C invented

A True Leader + 400 000 companies have chosen Alcatel-Lucent Omni. PCX Office +10 million people use Alcatel. Lucent Omni. PCX Office

Advanced Call Server IP • Modular, scalable & easy expansion • Flexible solution • Feature-rich (call-by-name, conference… ) ISDN/PSTN Internet • Open communication server • Call-by-name: 3, 000 names directory • 60 min integrated voicemail, 2 ports • 2 min customized music on hold • 2 system languages • Automatic Route Selection: ARS • Up to 200 Softphone PIMphony basic • Personal assistant • Voicemail capacity & features • Up to 10 min music on hold • Automated attendant • Intelligent greetings • On-site DECT or Wi. Fi mobility • PIMphony Pro & Team • Collaboration & off-site mobility services • with Extended Communication Server • LAN switching & Wi. Fi infrastructure

Phone Attendant Console • Professional welcome • Easy to manage and to understand • Ergonomically enhanced • Easy to use • High end digital station • Internal and external call monitoring • 8 attendant groups • 8 attendants in a group • Internal or external forwarding • Digital add-on modules (direct supervision) • Headsets • PC-based attendant console

PC-based Attendant Console • Professional welcome for high traffic • Single receptionist for multi-sites • PC-based ergonomics and efficiency • PIMphony attendant • Up to 15 inbound simultaneous • • calls managed One click transfer Text messages Deflect transfer to voicemail Contact card screen pop Multi-site supervision & management screen Rich extension information status Centralized phonebook for up to 10 sites • Digital add-on modules (direct supervision) • Headsets

9 SERIES digital phones 8 SERIES IP Touch phones 9 SERIES digital phones for traditional telephony 8 SERIES IP Touch phones for IP Telephony • 8 & 9 SERIES phones • Adjustable graphical display, color on 4068 • 1 x 20 character display (4008, 4018/19) • Alphabetical keyboard, dial by name • Direct access to directory • Direct access to mail box • Hands free, loudspeaker, mute key • Redial key • Programmable shortcut keys • Both local and remote powering • • - Remote powering over future-proof to have only one wire Additional Ethernet port with switch - To connect a PC on the same cabling - Except on 4008 Quality of service - Layer 2 / Layer 3 Qos

On-site Voice Mobility • Indoor and outdoor mobility with • • • Indoor DECT base station • High traffic capacity • Up to 6 channels • Remote power feeding • Full roaming and handover • 300 & 400 DECT handsets • High security (handset registered) • Outdoor base station • Explosion proof base station • Gain/directional antenna to optimize coverage multi-cell, roaming, handover and security Connection to standard extension interface Same feature level as fixed digital phone

Professional DECT handsets for on-site voice mobility • Answer customers calls immediately, • • • wherever you are in the office Communicate on the move using business telephony services No time wasted Cost saving (no call backs) 300 DECT handset 400 DECT handset • 300 & 400 DECT handsets • Business telephony: multi-line, • • • call-by-name, supervision, voicemail Intuitive interface with 4 -way navigator Built-in vibrator Display backlight Integrated antenna Great autonomy • Monaural/binaural headset • Carrying case • Basic/dual desktop charger • Extra features on 400 DECT handset • Color display • Built-in loudspeaker • Headset connector • Keyboard backlight

On-site voice & data mobility using Wi. Fi • Cost savings with a single infrastructure • • Omni. Access 4302 6 access points for voice and data services End-to-end professional solution with quality of services Ease of deployment with radio coverage tool Omni. Access 4308 16 access points • Omni. Access Wireless Switch • Up to 16 access points/256 devices per • • • switch Fast Ethernet & Gigabit interfaces 802. 3 af power over Ethernet Centralized access points management Quality of service (802. 11 e support – WMM) Radio coverage tool with “black spots” detection • Wi. Fi access points • 802. 11 a or b/g - 802. 11 a/b/g • 802. 3 af power over Ethernet sourcing • Integrated or detachable antenna • IP Touch 310 & 610 WLAN handsets • Gain/directional antenna • Omni. Stack LAN switch with power over Ethernet and Layer 2/3 Qo. S for end-to-end solution

Professional WLAN handsets for on-site voice & data mobility • Leverage a single Wi. Fi infrastructure for • • • IP Touch 310 & 610 WLAN handsets • a/b/g radio • Large display • 5 -way navigator & 4 soft-keys • Backlight • Hands-free • Headset • IP-53 support for spraying water and dust resistance • MIL STD 810 F Proc IV 516. 5 Shock • • • resistance Quality of service 802. 11 e Extra feature on IP Touch 610 Push to talk voice and data Answer customers calls immediately, wherever you are in the office Communicate on the move with voice and/or data devices • Monaural/binaural headset • Carrying case • Rugged holster • Clips • Single/dual charger • Wall-mounted quad charger • Extended battery pack

Personal Assistant • Automatic call routing to different • • destinations defined by the user Voice-guided menu to the caller Caller has 5 possible ways to reach you • Voicemail options • DECT mobility • Wi. Fi mobility • Always reachable internally or externally (GSM or fixed terminal) • No extra hardware needed • One number “follow me” advantages

Audio Conferencing • Cost reduction • • 3 -party conference • 6 -party conference bridge • Master + 5 participants • Easy to organize and to activate, • • protected by authentication code Simple access with voice prompts guidance Participants arriving or leaving clearly identified by a tone - Rapid return on investment compared with outsourced audio conferencing services - Reduce travel expenses Increase teamwork efficiency - Weekly team meeting - Task force situation

Greeting Messages • Enhanced welcome • Information available 24 hours / 7 days • Direct transfer to the right contact • Up to 4 customizable company • • greetings 2 min customized music on hold 2 system languages • • • Automated attendant - One tree 2 levels Multiple automated attendant - Up to 4 languages - Up to 5 different trees - 3 levels with 10 choices per tree Up to 10 min customized music on hold 4 additional company greetings 2 additional system languages

Intelligent Call Routing • Route calls to the most skilled person • Handle peaks of incoming calls • Professional welcome • Increase customer satisfaction • Improve efficiency of company resources • Omni. Touch Call Center Office • Automatic call routing - Caller identification - Direct dialing identification - Automated attendant • Automatic Call Distribution - Rotating priority - Fixed priority - Longest idle time • Waiting queue management - Up to 8 groups and 32 active agents - 6 messages customized per group • Agents and supervisor PC-based applications - Agent assistant - Supervisor console - Statistics manager • Softphone PIMphony Pro - with screen pop-ups

Pimphony softphone: your Personal communication manager • PIMphony basic • Intuitive interface for call control • Centralized call log • Programmable call shortcut keys • Nomadic mode activation • PIMphony Pro: interaction with PIM • • • application (screen pop-up), voicemail management PIMphony Team: assistant and supervisor monitoring facilities PIMphony Attendant: single or multi-site PC-based attendant PIMphony over IP: local or remote • Make your phone tasks easy • Be efficient and save time • Keep track of calls during absence • Never lose a call • Improve customer satisfaction • Online update

Teamworking with PIMphony Team • Supervise easily a team activity • Improve team working • Improve customer satisfaction • PIMphony Team • Team assistant & supervisor facilities • Easy and efficient call monitoring and distribution • PIMphony IP media • - Vo. IP audio media on PC - USB handset or headset Extended Communication Server - Collaboration and information sharing

State-of-the-Art Telephony Infrastructure • Omni. PCX Office Compact Edition • • • native wall-mounted 3 rack choices according to capacity required, Omni. PCX Office Unit 1, Unit 2 and Unit 3 are rack based and stackable Average 10 min battery back-up Hot pluggable boards • Wall-mounting kit • Data bay integration: rack mounting kit • Standard power back-up (90 min) • Enhanced power back-up: external battery pack (up to 8 hours) • Easy to expand • Complies to all open standards • Easy to maintain • Flexible power supply autonomy

Connections IP ISDN/PSTN Internet • Analog/digital public access • IP networks • Digital phone connection for • • • Alcatel-Lucent 9 SERIES and Reflexes phones IP phone connection for Alcatel-Lucent 8 SERIES Connection for analog and fax sets CTI TAPI 2. 0 interface • Internet x. DSL • Ethernet LAN interface • Radio base station for DECT handsets • Wi. Fi infrastructure for WLAN handsets • Remote access service • CTI TAPI 2. 1 • CSTA interface • XML interfaces • Flexible to fit your needs • Scalable to evolve with you • Modular with a large choice • of connections Open to external applications

Q&A