Air France KLM Private Cloud Annabel Destaing

Air France KLM Group Main Figures Ø The leading long-haul network on departure from Europe. Ø In 2012, AIR FRANCE KLM carried 77. 4 million passengers and 1. 4 million tons of cargo. Ø The Group's fleet comprises 573 aircraft. Ø Its network covers 243 destinations in 103 countries Ø The Flying Blue frequent flyer program is leader in Europe and has over 21 million members. Ø With their partners Delta and Alitalia, AIR FRANCE and KLM operate the biggest transatlantic joint venture with more than 250 daily flights. 2 © Copyright 2012 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice.

Air France KLM IT Main Figures Ø 3 Datacenters / 5 Geographical sites Ø 3350 Employees Ø Budget 750 millions € Ø >2300 Unix/Linux Servers (AF + KL) Ø 90 000 Internal Users Ø + 1500 Applications 3 © Copyright 2012 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice.

Air France KLM IT Context & Objectives Context è Business requires reduced time to market & improved flexibility è At the same time, budget more constrained Objectives : èDecreasing the running time & increasing the cost effectiveness of our processes (ex : infrastructure delivery process). èReduce our IT costs 4 © Copyright 2012 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice.

02 3 Drivers of Datacenters Evolution AUTOMATION Automation AIR FRANCE KLM Internal Private Cloud 5 © Copyright 2012 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice. AUTOINST Private Cloud AUTOINST -Private cloud (Iaa. S) APPROVIZ (Paa. S)

Air France - KLM Standardization BLUEHAT : Linux system stack projects OPERA : OPERations Alignment Define, engineer, industrialize a robust system stack (yearly lifecycle) for physical and virtual Linux servers Common AF-KL middleware standards and common AF-KL middleware implementation • • • 6 Hardware X 86 server Virtualization (Vmware) Linux Operating System (Redhat) High Availability/Clustering (Symantec) Data Management (Symantec) • • HTTP server (Apache) Application server (Tomcat) Message Queuing (IBM MQ V 7) Database (Oracle RDMS V 11 R 2) © Copyright 2012 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice.

Air France - KLM Virtualization (Deployment) VIOLIN : (Linux servers virtualization) WAVE : (Windows servers virtualization è Operate virtual servers as physical ones. è Virtualization is the preferred target platform (new servers) è Aggressive projects to virtualize existing Linux and Windows servers 7 © Copyright 2012 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice.

Air France - KLM Automation AUTOINST : Linux servers installation • • • Virtual servers Standalone servers Clusters ü ü Pre-configuration OS installation Technical Products Installation Post-Configuration OS Provisonning 8 APPROVIZ : Application Environment Configuration (In Progress) • Tomcat instance • Oracle Schema and Tablespaces • Apache Configuration Technical layer provisionning Middleware provisionning © Copyright 2012 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice. Operation tooling

AUTOINST : Linux servers Automatic Installation Server Request Preconfiguration OS installation Products Installation Postconfiguration Server Delivery HP Operations Orchestration Air France KLM Home VMWare Made GUI VSphere HP Server Automation AF KLM Configuration Database 9 © Copyright 2012 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice. Air France KLM Home Made GUI

AUTOINST – Air France KLM Private Cloud Server Request Preconfiguration OS installation Products Installation Postconfiguration Server Delivery HP Operations Orchestration HP Cloud Service Automation VMWare VSphere HP Server Automation AF KLM Configuration Database 10 © Copyright 2012 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice. HP Cloud Service Automation

Air France - KLM Private Cloud Feedback Auto. Inst 9 months t 0 9 months 6 months Go live VM installation with operational tools. Today - Technical layers installation on physical servers (standalone, VCS clusters ) with appropriate software policies. - All the servers are managed into HP-SA - All Standard Configurations covered (Apache, Tomcat, MQ, Oracle, SAP, Business) - All middleware & op. tools into SA - 600 servers delivered from scratch Private Cloud 4 months t 0 11 © Copyright 2012 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice. 4 months Go live Today - More than 20 service offerings - All standard VMs available

Air France - KLM Private Cloud Catalogs 4 Catalogs with different access rules and approval policies: ü AF « Cloud Catalogue » : TST environment, quota automated approval ü AF « Infrastructure Catalogue » : PRD/CAE/DEV environments, manual approval by AF managers ü KL « Infrastructure Catalogue » : all environments, manual approval by KL managers ü AF « Approviz Catalogue » : shared application environment services, manual approval by AF managers Ø Coming Soon: Physical Server Catalogue (AF) 12 © Copyright 2012 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice.

13 © Copyright 2012 Hewlett-Packard Development Company, L. P. The information contained herein is

14 © Copyright 2012 Hewlett-Packard Development Company, L. P. The information contained herein is

Air France - KLM Private Cloud Benefits Before After ü Delivery time improvement: • Several Weeks => 1 Hour for VM Server request ü Workload gain • 85% workload gain (Estimated ROI based on 50%) AUTOINST ü Quality improvement of delivered servers (the number of additional requests to align the deliverables to the needs decreased over 90%) ü LCM workload gain AUTOMATION ü Process simplification and alignment between datacentres (common repository, common deployment tools, common implementation) 15 © Copyright 2012 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice. Server delivery

Air France - KLM Private Cloud Follow Ups Upcoming projects Ø CSA and OO integration with HP NA Ø Openstack integration Ø System Management Integration Ø u. CMDB integration Ø Day to day Change Request home-made portal migration Ø Others. . 16 © Copyright 2012 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice.