Agenda DSI and Management The last

Agenda • DSI and Management • The last 12 months • The next 12 months • The road ahead…

Capturing Knowledge And Intent

What Is Knowledge?

Knowledge • • • System topology Developer constraints IT policy Installation directives Health model Monitoring rules Service Level Agreements Reports Process

Knowledge Driven Management • Knowledge is fundamental to Ops. Mgr 2007 & the Dynamic Systems Initiative • We knowledge can be found – In documentation – On white boards – On napkins • We know people have knowledge Application Developer IT Professional Information Worker

Knowledge-Driven Management Knowledge, captured in models, flows through the IT lifecycle, connecting, and driving, intelligent and automated management

Knowledge-Driven Management + Monitoring Configuration Management Ensure ideal configurations are in place Capture and monitor ideal health Reporting Use customized reports to mitigate “emergencies” SDM Modeling Patching & Updating Test before deploy; capacity planning Proactively secure business assets

DSI In Practice SDM Create an application Capture ideal state in a model Deploy the application Use the configuration information in the model Service Desk Resolve problems Handle alerts, resolve using models Monitor the application Use model information in monitoring

Managing The Three Aspects Of IT Update and maintain desktops and servers Maintenance Maintain health and speed up recovery Health Recovery

Ops. Mgr 2005 SP 1 released: August 2005 – Web download upgrade – Shipping product updated to SP 1 Announcing : Ops. Mgr 2005 SP 1 supports SQL 2005 See KB 917615 – KB 913812: Installing. NET Framework 2. 0 blocks AD computer discovery – KB 913801: Potential higher latency in One. Point database and deadlocks if profiling – KB 915785: Some reports can give “There is an error in XML document” with SQL Server 2005 Reporting Services

Continued Innovation: New Management Packs • 28 Management Packs released/updated by Microsoft • SQL 2005 • Biztalk 2006 • Web Sites and Services • Exchange 2003 SP 2 • Live Communication Server 2005 SP 1 • Communicator Web Access 2005 • Speech Server 2004 R 2 • Windows 2003 R 2: updates for new/updated components (ADFS, FRS, file system…) in progress

Managing The Three Aspects Of IT Maintain health and speed up recovery Health Recovery

Operations Manager 2007 • • Easy to Use • • Knowledge Driven • Simplifies managing your IT environment and improves time to value Leverages Active Directory, self tuning thresholds, and improved reporting Reduces your problem resolution time Management packs that include Microsoft expertise for applications, servers, and clients Integration of Error Reporting and Audit Collection • • Proactive management of your IT services Integrated monitoring of distributed applications, the end user perspective, and supporting infrastructure • Reliably scales across your operations team and enterprise IT environment Role based security, self monitoring infrastructure, and improved scalability Service Oriented • Enterprise Class

Easy to Use • Leverages Active Directory for discovery, user accounts, groups & agent configuration • New self tuning thresholds adjust alerting to business usage patterns • Easier to use, customize, and author reports • XML based MPs with versioning • Single Operations Console with role based security • Understand easily locate information with overview pages and integrated search Improve time to value and reduce IT management complexity

Knowledge Driven • Easily resolve problems with knowledge, views, dashboards and inline tasks • Personalization your monitoring via My Workspace • Proactive problem management of crash and hang data via Agentless Exception Monitoring • Windows Client utilization, reliability, and error monitoring of Vista, XP, and the Office suite • Audit collection service efficiently archives security event logs Accelerate problem resolution and reduce the TCO of Windows environment

Capture Knowledge Through Models • Put knowledge in a structure that software can act upon • Represented in XML • Rich Relationships • Application Structure • Models are based on the Systems Definition Model (SDM) schema • Core Technology to the Windows platform • Core to System Center products

Basic Health Model Of An Entity Overall Health SQL SVR Entity Service Availability Health Window Service State Performance Health Security Health Configuration Health

Basic Model - Distributed Application Structure “Messaging” Health Models

Service Oriented • Monitor the health of distributed applications all the way down to hardware level • Synthetic transactions to monitor end user perspective • Easy to use distributed application templates and Designer for creating management packs Improve the service levels of packaged and Line of Business applications

More Than Microsoft

Operations Manager 2007 Schedule Public Beta (Q 2 2006) Register Now www. microsoft. com/mom RTM Q 4 2006 Operations Manager 2007 R 2: Deep System Center “Service Desk” integration with additional focus on advancing User Experience Monitoring and Diagnostics Service Level Management Capacity Management

Ops. Mgr Resources • Ops. Mgr Home Page: www. microsoft. com/mom – Links to all things MOM – Details on MOMv 3 beta! • Ops. Mgr for Beginners: www. microsoft. com/mom/beginners • Management Pack Catalog: www. microsoft. com/managementpacks • Ops. Mgr Community: www. microsoft. com/mom/community – Ops. Mgr Team Blog – MVPs – Forums • Management Newsletter www. microsoft. com/management/notifyme

Managing The Three Aspects Of IT Update and maintain desktops and servers Maintenance Maintain health and speed up recovery Health Recovery

SMS 2003 – The Stats • SMS is continuing to grow! • 84% increase in usage in the last 3 yrs – – More customers using – 60%+ of enterprises Used on servers as frequently as desktops Used more broadly – 80+% of desktops Customers using more of it - 20+% increased usage of inventory and Operating System (OS) deployment • New releases on top of it – Inventory Tool for MS Updates, SP 2, hardware updating tools • Product quality high – In last 3 years of this growth, PSS call volume is flat • • SMS 2003 is rock solid SMS administrators are stars

Hardware Updating • Inventory Tool for Dell Updates – Updated with ITMU this summer • IBM Systems Update Tool for Microsoft SMS - Dec. 2005 – – IBM firmware and HW driver updates IBM server series: Blade. Center, Eserver, and x. Series • SMS Inventory Tool for HP Pro. Liant and Integrity Updates – shipped this week! – – HP system software, firmware (ROM and BIOS updates), and Pro. Liant or Integrity Support Packs HP Proliant BL, DL, and ML series servers HP Integrity Superdome series servers Certain HP Integrity RX series servers

SMS 2003 SP 2 • New Supported Platforms – SQL 2005 as supported site – Site Systems running in MS Virtual Server – Support FQDN to locate site systems • Other improvements – New AD discovery based upon security groups – Admin Console • • • Creation of Folders for software updates 64 -bit now in applicable platforms and Advanced Client setup Enhanced UI performance – Software Inventory dataloader now multi-threaded – ITMU (and updates since release in Aug) included with SP 2 • Downloads high – 35, 000!

SMS 2003 R 2 Overview • New point release of SMS 2003 – Software Assurance customers receive it as part of the SA agreement – Available for purchase to non-SA customers • Built on SMS 2003 SP 2 • Similar to Windows Server 2003 R 2 – Smaller point release with features – Core changes are in Service Pack 2 so there will be no migration issues • Releases 2 nd quarter 2006

SMS 2003 R 2 Features What’s in it? • Scan Tool for Vulnerability Assessment – Uses MBSA 2. 0 as a scan engine – Provides reporting for common software mis-configurations defined by MBSA 2. 0 – Administered identically to existing SMS 2003 scan tools • Inventory Tool for Custom Updates – Vendors create update definitions for commercial software applications – Customers create update definitions for in-house line-of-business (LOB) applications – Solution integrators (SI) and outsourcers build catalogs for organizations to which they provide services

Scan Tool For Vulnerability Assessment Reporting for nearly 100 critical software misconfigurations • Critical vulnerabilities include – Are unnecessary services installed and running? – Do file shares have appropriate permissions? – Is Windows Firewall enabled? – Are Automatic Updates enabled? – Are strong passwords enforced? – Are unsecured Guest accounts enabled? – Are there too many local Administrators on a single machine?

ISV / OEM Catalogs Microsoft Update Catalog Publishing Tool SMS Internal Application Catalogs

Managing The Three Aspects Of IT Update and maintain desktops and servers Maintenance

Key Investments In System Center Configuration Manager 2007 Simplicity Deployment Security Configuration Up and running in minutes Simplified UI Advanced Task Sequencing Reduced SCCM infrastructure costs with branch office support Improved scheduling and greater control including Wake-on-LAN Common processes for Windows Mobile and embedded devices Unified delivery of Windows operating system for clients and servers One worldwide image to manage with Vista Built on Windows Vista technologies including Windows Imaging Vista and Office 12 upgrade assessment and resolution planning Offline media support for full offline provisioning Integration with “Longhorn” Network Access Protection Comprehensive software updating w/ templates for common tasks Enterprise Vulnerability assessment Securely managing devices across the Internet Secure network storage of user state during Operating System deployment Knowledge-driven desired configuration management based on the System Definition Model (SDM) IT policies for analyzing corporate and regulatory compliance Out of the box configuration policies for server workloads i. e. Exchange License and asset management

Configuration Manager 2007 The Process… • Engineering – – 3 X the engineering investment of SMS 2003 40%+ in OS Deployment • TAP program – – – 8 TAP’s in production already 12000+ seats already in production SUM, Inventory, OSD, NAP • Key Windows consumption/inclusion – – – SUM – using WSUS server role NAP – deep integration with LH Server OSD – built on WDS, WIM, USMT, ADS

How NAP And SMS Work Together Corporate Network Restricted Network SMS Server Requesting patch package. SMS Server Here is your patch package. I can vouch for the client. It’s not up to date. Tell it to install patches Yes, meets policy. Can you vouch for this client? Is it up to date? Requesting access. May I have access? Patches are installed. I don’t have any patches installed. Quarantine client, request Grant access. it to install patches You are being given restricted access until patches are installed. Client Should this client be restricted based on it’s health? Network Access Device (DHCP, VPN) IAS Server Client is granted access to full intranet.

System Center Configuration Manager 2007 Helping IT Drive Business Value Feb 2006 Beta 1 June/July 2006 Beta 1 Refresh Q 1 2007 Beta 2 1 H 2007 Public Availability Get ready for SCCM 2007, deploy SMS 2003 SP 2 today! Driven by feedback from customers and partners Enterprise feature focus emphasizing operational simplicity, enterprise scale, security and corporate compliance Continued long-term commitments to investment in the following areas Lowest cost and best solution for deploying Windows and Office Continued investments in partner ecosystem Key component of the Dynamic Systems Initiative w/ support for SDM Download Systems Management Server v 4 Open Beta 1 today http: //connect. microsoft. com Request entry into the TAP or Rapid Deployment Programs https: //www. surveymonkey. com/s. asp? u=97751006343

Resources • SMS Home Page – • System Center Family of products – • http: //www. microsoft. com/smserver/downloads/default. mspx Partner Resources – SMS Alliance – • http: //www. microsoft. com/technet/scriptcenter/default. mspx SMS Download Center – • http: //www. microsoft. com/smserver/community/default. mspx My. ITForum. com SMS 2003 Scripting Center – • www. microsoft. com/systemcenter Community Sites – – • www. microsoft. com/sms http: //www. sms-alliance. com/ Webcasts – http: //www. microsoft. com/events/webcasts/upcoming. mspx

Recommended Sessions INF 3 XX – Proactive Monitoring of AD with MOM 105 14: 00 -15: 15 King B INF 3 XX – The power of SMS and powerful tips and tricks 115 12: 00 -13: 15 King C INF 3 XX – Patch Management – Methodology and tools 105 8: 00 -9: 15 King B INF 3 XX – Introducing the new family of System Center products 105 15: 45 -17: 00 King B INF 3 XX – Management and high availability of VS R 2 with MOM 105 17: 30 -18: 45 King B INF 3 XX – VSMT – Overview and demonstration 115 8: 30 -9: 45 King C Ask The Experts 105 19: 00 -20: 30, Monkeys

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