AGENDA Corporate 31 Outside Europe 26

AGENDA

Corporate 31% Outside Europe 26%

Membership

(European Quality Improvement System) (Accreditation of te. Chnology-Enhanced Learning) (EFMD Programme Accreditation System) (Corporate Learning Improvement Process)

EQUIS Updated 03/09

CLIP • 15 corporate universities and learning academies accredited • 2 corporate universities undergoing the process • 5 corporate universities in the pipeline Updated 03/09

• A growing recognition that EQUIS was successful in improving the quality of business schools. • Corporate members started to question the amounts being spent on management development. • A rapid growth in Corporate Universities. • A request from EFMD corporate members for a quality management system.

• Participation in a Community of Corporate Learning Professionals • Access to a Quality Assurance Scheme designed and managed by Corporate Learning Heads across Europe • A Comprehensive Framework of Internationally Agreed Quality Standards • Assessment of the Quality of the Company’s Learning Provision • Benchmarking and Sharing of Good Practice • Strategic audit • Recommendations and Guidance for Quality Improvement and the Future Development of the Corporate Learning Organisation • Awarding of a Quality Label upon Successful Completion of the Process

• 5 Core areas • 9 Chapters • 28 Standards • 128 Criteria

MISSION Design model Positioning Alignment Strategy RESOURCES Internal Training Resources • Core staff • Senior Mgt • Line Mgt Governance External Suppliers Legitimacy • Selection • Relationship Management MARKETS LEARNING PROCESS QUALITY Portfolio • Business units • Subsidiaries Design External Content • Customers • Suppliers Delivery Transfer Participants Coaching • Selection • Needs analysis • Measurement Mentoring Evaluation LEARNING CONTEXT • Innovation and Development • Physical Resources • International Perspective

CLIP RESEARCH PROJECT

CLIP RESEARCH PROJECT Strategic Positioning Target Markets External Suppliers Human Sources : The Corporate Learning Team Programmes, Services and Activities Participants Innovation and Development Physical Resources and Administration International Issues

CLIP RESEARCH PROJECT 130 examples Project sponsors Jan Ginneberge Alcatel– Lucent Gordon. Shenton- EFMD Richard Straub - EFMD Frank. Waltman- Novartis Project team members Betty Lau - Novartis Jeanne Morris – Alcatel-Lucent Martine Plompen - EFMD

OBSERVATIONS FROM THE CLIP BODY OF KNOWLEDGE • Importance of institutionalised governance mechanisms • Unified decision-making processes • Comprehensive reporting systems • Formal mechanisms with internal and external advisory bodies • Mandate from top management

OBSERVATIONS FROM THE CLIP BODY OF KNOWLEDGE

General observations:

Specific quality standards

Examples

Programme design processes Examples

Programme monitoring Examples

Measurement of impact Examples

Participant selection Examples