After the Academy Selena Lock Lib. QUAL+ Results Meeting 22 nd August 2005
Background
Cranfield University at DCMT (RMCS) • Quality Management Student Perspective Survey 1993 • Exit Questionnaires 1994 • Information Services Survey 1996 – Priority Search • DTC MSc & MA Course Students 1997 – Repeat of 1996 methodology
Continued … • Researchers Survey 1998 – First Web-based survey; PR methodology • SCONUL ACPI WGUS Survey 1999 – Satisfaction vs importance template; PR analysis • University Libraries Survey 2001 – SCONUL template +; PR analysis • Lib. QUAL+ Pilot 2003 • Lib. QUAL+ 2005
Lib. QUAL+ 2003
Lib. QUAL+ 2003 • Ran Lib. QUAL+ March 2003 – 538 Responses overall – 166 at DCMT • Overall results were positive • Further data analysis conducted by the Library and Information Statistics Unit at Loughborough
LISU Report • Campus breakdown necessary • Also provided analysis: – – – By user group By gender By discipline (overall) Comparisons of campuses Comparisons to the SCONUL Average Comparisons to a US Average • Including commentary & recommendations
Further analysis conducted • Comments analysed in-house • Detailed management report produced at DCMT – Building upon LISU findings – Including Comment analysis
Lib. QUAL+ 2005
Lib. QUAL+ 2005 • Ran Lib. QUAL+ February to April 2005 – 768 Responses overall – 237 at DCMT • 15. 8% Response rate • Overall results were positive • Decided to develop analysis skills internally
2005 Service Quality Evaluation Academy • Intensive five-day programme • Focused on both qualitative and quantitative methods for collecting and analyzing library service quality data • Some focus on Lib. QUAL+, but basic concepts applicable to service quality evaluations in general • Introduced the use of Atlas. TI and SPSS to analyse results
Austin, TX
What did I gain? • Full understanding of all Lib. QUAL+ data and how it is calculated • Further advanced statistical measures • Experience in using SPSS to calculate these • Understanding of Qualitative methods • Experience in Focus Groups • Practical knowledge of how to use Atlas. TI with Lib. QUAL+ data • Shared experience with other Lib. QUAL+ participants
Results of training (so far) • Detailed DCMT report – By User Group – By Discipline • Business & Management • Computer Science • Engineering & Technology – Including Comment Analysis • Initial Benchmarking • Comparisons with local Exit Questionnaire
DCMT Findings Overall Library Staff
Library Staff Findings DCMT Library Staff Overall Library Staff
Comment analysis
Benchmarking 2005
DCMT Exit Questionnaire 2003 • Exit Questionnaire – – Conducted June 2003 Issued to all graduating students Ratings calculated on a 6 point scale Total responses at Shrivenham = 152 • Lib. QUAL+ – – Conducted March 2003 Issued to all staff and students Rating calculated on a 9 point scale Total responses at Shrivenham = 166
Comparison Conclusions • Users Perceptions better in Exit Questionnaire if not closely matched • Bigger difference between “importance” and “desired” • Lib. QUAL+ sets a bigger agenda for chance, even when only considering nine questions
Next Step
Further analysis planned • Detailed analysis of other Campuses results • Benchmarking – Internally – Nationally – Internationally
Potential research • Is there a correlation between Information Skills and Information Control? • Trend analysis by institution type – e. g. CURL, Old, New & HEC • Comparisons with SCONUL Statistics • Comparisons with the SCONUL survey and National Student Survey
Selena Lock Research and Development Officer Defence College of Management and Technology s. a. lock@cranfield. ac. uk
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