Скачать презентацию Advanced Auto attendant v 3 0 December 2003 Скачать презентацию Advanced Auto attendant v 3 0 December 2003

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Advanced Auto attendant v 3. 0 December 2003 Advanced Auto attendant v 3. 0 December 2003

New Auto Attendant Features for 3. 0 • Allow different languages on different dialogs New Auto Attendant Features for 3. 0 • Allow different languages on different dialogs • New Language support • Transfer with Call Attached Data • Transfer to VM • New AA actions 2 December 2003

Considerations for AAA Features • • • 3 Licensing IVR Functions Call Center Call Considerations for AAA Features • • • 3 Licensing IVR Functions Call Center Call Attached Data External Text-to-Speech (TTS) Fax on Demand December 2003

Call Attached Data – Architecture HTTP Request HTTP ie TTS Retrieved data Incoming call Call Attached Data – Architecture HTTP Request HTTP ie TTS Retrieved data Incoming call ODBC lookup/return Call Attached Data 4 December 2003

Advanced Auto Attendant License Something to consider! – Simultaneous accesses License enabled 5 December Advanced Auto Attendant License Something to consider! – Simultaneous accesses License enabled 5 December 2003

New Actions • Web Server Request • Assign to Variable • Fax on Demand New Actions • Web Server Request • Assign to Variable • Fax on Demand 6 December 2003

Change Language 7 December 2003 Change Language 7 December 2003

Set Language and Script Action List now contains a Change Language option Choose from Set Language and Script Action List now contains a Change Language option Choose from Language Packs which are available in the following languages: Chinese, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish and Ukrainian. 8 December 2003

Leave Voice Mail Send caller to VM 9 December 2003 Leave Voice Mail Send caller to VM 9 December 2003

Assigning to Variables Sample List 10 December 2003 Assigning to Variables Sample List 10 December 2003

Transfer with Call Attached Data 11 December 2003 Transfer with Call Attached Data 11 December 2003

Call Attached Data • MX generates an external customized script on an external Web Call Attached Data • MX generates an external customized script on an external Web Server • External script receives user input variables from the MX in the form of an HTTP GET or POST request • The script then takes that input and uses it to query the database and pull back information • The information is then passed back to the MX as call attached data which can then appear in a screen pop 12 December 2003

Fax on Demand 13 December 2003 Fax on Demand 13 December 2003

Text-to-Speech Server settings • Account • Language • Voice • URL 14 December 2003 Text-to-Speech Server settings • Account • Language • Voice • URL 14 December 2003

Creating TTS. wav file from scripts 15 December 2003 Creating TTS. wav file from scripts 15 December 2003

Training Course • The AAA is quite a sophisticated product and so Zultys is Training Course • The AAA is quite a sophisticated product and so Zultys is developing a training course to help integrators with product deployment. • Courses are expected to start in August in Sunnyvale. 16 December 2003