Advanced Auto attendant v 3. 0 December 2003
New Auto Attendant Features for 3. 0 • Allow different languages on different dialogs • New Language support • Transfer with Call Attached Data • Transfer to VM • New AA actions 2 December 2003
Considerations for AAA Features • • • 3 Licensing IVR Functions Call Center Call Attached Data External Text-to-Speech (TTS) Fax on Demand December 2003
Call Attached Data – Architecture HTTP Request HTTP ie TTS Retrieved data Incoming call ODBC lookup/return Call Attached Data 4 December 2003
Advanced Auto Attendant License Something to consider! – Simultaneous accesses License enabled 5 December 2003
New Actions • Web Server Request • Assign to Variable • Fax on Demand 6 December 2003
Change Language 7 December 2003
Set Language and Script Action List now contains a Change Language option Choose from Language Packs which are available in the following languages: Chinese, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish and Ukrainian. 8 December 2003
Leave Voice Mail Send caller to VM 9 December 2003
Assigning to Variables Sample List 10 December 2003
Transfer with Call Attached Data 11 December 2003
Call Attached Data • MX generates an external customized script on an external Web Server • External script receives user input variables from the MX in the form of an HTTP GET or POST request • The script then takes that input and uses it to query the database and pull back information • The information is then passed back to the MX as call attached data which can then appear in a screen pop 12 December 2003
Fax on Demand 13 December 2003
Text-to-Speech Server settings • Account • Language • Voice • URL 14 December 2003
Creating TTS. wav file from scripts 15 December 2003
Training Course • The AAA is quite a sophisticated product and so Zultys is developing a training course to help integrators with product deployment. • Courses are expected to start in August in Sunnyvale. 16 December 2003
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