Administrative Services Redesign Update University of New Hampshire

Administrative Services Redesign Update University of New Hampshire November 6, 1996 10/96 page 1

Background u. Why are we doing this ? u. What are our options ? u. How does ASR fit into the “big picture” ? 10/96 page 2

Review of ASR Plan u 3 Goals u 3 Categories of change u 3 Phases of work 10/96 page 3

Current Status u. Phases 1 and 2 are complete u. Each major unit has a savings target u. President has directed full implementation u. Presently organizing & planning for phase 3 10/96 page 4

What Did We Accomplish in Phase 2 ? Here are the Original Goals: u. Refine plan & targets u. Begin selective hiring freeze u. Address “change management” issues u. Gain broad support 10/96 page 5

Accomplishments Toward Original Goals u Identified maximum of 17 BSCs u Savings targets for all units have been finalized u Hiring freeze since April, 1996: 21 positions held vacant u PCards designed & pilot delivered by PCard group u HR/PR automation delivered by HRIS Steering u Other HR/PR automation projects in progress u Document imaging - working with potential vendors u Training, job specs, redeployment issues in progress 10/96 page 6

Accomplishments Toward Original Goals (continued) u Worked through natural resistance to change in initial units u Various organizational plans considered by initial units u Promoted broad understanding through open forums, CJ, work survey meetings, local team participation, PAT & OS Councils, UNHINFO u Top level agreement to one set of underlying principles & strategies - - supported by President, VPs, Deans, UASP Committee 10/96 page 7

Other Accomplishments u. Detailed understanding of what admin people do u. Improved internal career opportunities -- 52 on campus only positions available since April 1996 (35 filled) u. Short-term budget savings for units with vacancies 10/96 page 8

What We Still Need to Accomplish u Organizational -- identify specific positions to eliminate or redeploy; identify physical locations and costs involved in setting up BSCs & consolidating secretarial services; identify individual heads of BSCs u Process -- refine details of specific processes in departments u Policy -- develop & document policy changes and delegation of authority 10/96 page 9

What We Learned u Resistance to change - takes time to overcome u Loyalty of/to staff impacts redeployment discussions u Setting up BSCs impacts EVERYONE u BSCs will be 1/2 of the savings u Clerical/admin reductions are the other 1/2 10/96 page 10

Immediate Challenges u. BSC savings are doable u Organizational, improvements u. Secretarial 10/96 process, & policy savings are more difficult page 11

Immediate. Challenges (continued) u. Deans & VPs are to effect restructuring u. Use established participatory process u. Timing - not too fast, not too slow u. Assistance from personnel officers u. Use common principles & strategies 10/96 page 12

Immediate Challenges (continued) u. Resolve confusion surrounding ASR u. Why is it necessary to hire temporary hourlies? u. Are all reorganizations due to ASR? u. How are people selected for BSCs? u. How does the electronic campus initiative fit into ASR ? 10/96 page 13

Critical Success Factors u. People u. Money u. Space u. Technology u. Time 10/96 page 14