Administratīvā sloga samazināšana un administratīvo procedūru vienkāršošana Nr

„Administratīvā sloga samazināšana un administratīvo procedūru vienkāršošana” Nr. 1 DP/1. 5. 1. 2. 0/08/IPIA/SIF/001 Deregulation programme for Businesses in the Netherlands Regulatory Reform Group Brian Huijts Riga | December 9 th 2010

Content The Regulatory Reform Group Principles of the Dutch approach to reduce Regulatory Burdens Programme 2007 -2011 2 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Part I : Regulatory Reform Group 3 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Regulatory Reform Group Since October 2007 Merger of AB-unit Ministry of Finance and 3 project groups of Ministry of Economic Affairs RRG covers the full area of regulatory burdens for businesses 4 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Part II : Principles of the Dutch approach 5 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Principles of the approach of the RRG A problem oriented approach Measurable targets / quantifiable objectives Focus on existing as well as on new legislation 3 x 4 principle of: Less, Simpler, Tangible Using Broad political backing An external watchdog Link to the budget cycle Stakeholder involvement 6 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

The foregoing objectives have been translated into the concrete “ 3 x 4 objectives” in the table on the next 3 slides 7 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Less Aspect Administrative Burden -25% net Compliance costs Less Objective 2011 Percentage of extraneous costs to business in 30 high priority fields Supervisory burden for 19 -25% domains due to inspections by the national government Subsidies 8 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. 100% of national government subsidies for businesses are to entail low management and implementation costs Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Simpler Aspect Common commencement dates take effect in all ministries -Antwoordvoorbedrijven. nl: 1. 5 m visitors per year -Regulatory navigators for 62 industries Faster Doubling the number of licensing systems that work with Lex Silencio compared to 2007 Better service 9 More predictable More transparent Simpler Objective 2011 -System of standards for services must be used by 200 municipalities -The same for the top 10 implementing bodies De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Tangible Aspect 15% more businesses say they are not irritated by continually changing legislation and rules 25% more businesses say they have very little irritation from unnecessary information obligations Supervision 15% more businesses say they have very little irritation from strict requirements of supervisory bodies Lower costs to comply with regulations 10 Predictability Information obligations TANGIBLE Objective 2011 25% more businesses say they have very little irritation from high costs to comply with rules. De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Problem oriented approach -Focus on resolving problems brought up by the entrepreneurs themselves. -For noticeable reductions of red tape it is essential that the ideas of the business sector itself are communicated to the political and administrative systems. 11 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Measurable targets / Quantifiable Objectives Where possible, the Dutch government works with quantifiable objectives for the various aspects of the programme. This increases transparency and accountability and facilitates the monitoring of progress. 12 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Tangible reduction is measured by Business Sentiment Monitor Main focus: Perception of regulatory burdens & Quality of Service of municipalities and government institutions in the past year Representative survey (Telephone interviews) Distinction between company size, industry and Life cycle (starters) A number of these statements are closely related to priorities of the programme: -unnecessary information obligations -costs of observing laws and regulations -continuous amendments to laws and regulations -strict controls by regulators and inspection boards -time perception -the perception of total regulatory burden 13 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Perception Monitor is the feedback mechanism of the policy cycle: • Gives new input for programme • Uncovers ‘white area’s’ • Uncovers pinch points and new area’s of focus • Gives input for specific communication efforts Are we doing the right things, and are we doing the things right? 14 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Part III : Programme 2007 -2011 15 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Programme 2007 -2011 focusses on: • • • 16 Administrative Burdens Compliance costs License simplification project Supervisory bodies Contradictory Legislation Subsidies Lower governmental bodies Quality of service of the civil service Provision of Information Commencement Dates European Union De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

The institutional setting in The Netherlands Parliament Advice Counsel of ministers Minister of Economic affairs Regulatory AB Coordinator Minister of Finance Reform AB Coordinator …. Group AB Coordinator stakeholders 17 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. stakeholders stakeholder Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Stakeholder #1: Businesses Website for complaints and suggestions www. antwoordvoorbedrijven. nl Involve business sector (ears & eyes) Platform of Industry organizations. Build a structural relationship Meetings Internships Panel discussions (national / local / regional level) Commission BR for businesses (Wientjes) 18 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Stakeholder # 2: The ministries A net reduction target -25% Hence: obligatory compensation & ex-ante calculations Reduction packages Coordination in Budget cycle Ministerial Coordinators Independent Watchdog Actal (checks on progress and compensation) 19 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Strike the right balance SCM method Infrastructure Political commitment Available? Resources? Knowledge? Quality control? Incentives Strong coordination? Dept. involvement? Countervailing power? Clear targets? Ownership? Stakeholder involvement? 20 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Less: some examples • • 21 Administrative Burdens Compliance costs Supervisory bodies Subsidies De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Adminstrative Burdens New NET reduction -25% (second 25%) New zero-base measurement Standard Cost Model (SCM) Quantifying makes problem transparant ! Independent Watchdog ACTAL to monitor progress of the independent Ministries 22 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Macro-economics speak for themselves 25% less Administrative burdens = 1, 7% growth GDP 25% less administrative burdens = 1, 7% growth labour productivity Healthcare : 24, 000 ‘working years more time for patients in stead of paperwork Dynamic effects: quicker adaptation to international economic developments 23 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Compliance costs Quick-scan of most burdensome Regulations : public goal ! Identifying ‘marginal compl. costs’ Measuring + finding possible reductions Together with stakeholders (businesses, departments, umbrella organisations 30 laws were measured: 900 Million reduction 24 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Supervisory Bodies - Inspections In areas with high costs of inspection (by government), measures are taken to reduce the costs of inspection with 25% (in addition to the reduction of AB). This is part of the Inspection Reform Programme. To reach this goal the number of inspections is set to a maximum of 2 a year for SMEs. 25 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Subsidies The Dutch Cabinet is creating a new framework on subsidies obligatory for government authorities as to reduce the burdens for companies resulting from subsidies. The goal for 2011 is that all subsidies for companies will be ‘completely light’ in burdens. Since March 2007 the burdens of 35 subsidy regulations have been reduced. 26 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Simpler • • 27 Common Commencement Dates Provision of Information Lex Silentio Positivo Quality of service of the civil service De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Provision of Information Answer for …. © Clear information for entrepreneurs can be found on a special website, specifically aimed at the Dutch entrepreneur and the information they need to set up a business. Regulatory Navigators for 62 lines of industry Compliance assistance will be provided to help companies meet their legal obligations. For 25 sectors there will be a single front office providing access to all relevant regulators. 28 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Common Commencement Dates In January 2009 the Dutch Cabinet has introduced common commencement dates for laws with immediate relevance for companies. The Cabinet is planning to double the amount of permits using the ‘lex silencio positivo’, where the permit will be automatically granted in case the deadline of the permit procedure is exceeded 29 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

System of Standards for Businesses A practical instrument for improving the services to businesses in a tangible manner. Provides municipalities with a reference framework and a tool to determine whether the services provided to businesses are e. g. good or excellent, Also establishes points for improvement. Guides municipalities in implementing the quality charters for services to businesses. Provides support for a dialogue with the local business community. 30 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Certificate of Good Services Certificate issued by the Regulatory Reform Group. Summarizes the results and main areas for improvement of a municipality’s services to businesses. Possessing a Certificate of Good Services will add to the public image of a municipality. 31 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

How does the System of Standards for Businesses function? Ten most important entrepreneurial wishes for municipal services were mapped and have been translated into a number of standards. On the basis of a measurement, municipalities can now test the extent to which their services actually meet these standards Helps them to determine what procedures they could improve. 32 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

The Measurement Step 1: Municipalities select their ten most important products for businesses in their municipality. Step 2: Municipalities measure and assess the completed files of this products top ten by means of an audit. Step 3: The results of these measurement will be the basis of areas for improvement. 33 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

34 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Certificate of Good Services 2008 Municipality of Draften Standard 1. Compliance with application deadlines The minimum standard has not yet been achieved for all applications. Deadlines are particularly exceeded in relation to environmental and spatial planning-related permits. Third-party consultations with provincial authorities and water boards is time-consuming, resulting in the municipality failing to deal with applications within the deadline. In 2009, the municipality introduced case management for complex permit applications. The municipality will incorporate this into the location permit implementation procedure. Standard 2. Recovery Period Standard 3. Comprehensiveness of requests and applications Missed deadlines realised within the new recovery period. The municipality has succeeded in limiting the time beyond which a deadline is exceeded to a maximum of 15 working days. During the recovery period 60% is handled within 5 working days. The expectation is that the proposed plus standard of 80% will be achievable after the introduction of the case management system. 70% of the applications studied were directly admissible. Standard not achieved. Despite the support provided by the municipality with completing permit applications, details are often missing. To improve results and comply with the standard, the municipality has linked with EGEM in order to simplify and digitise applications. 120% 25% reduction realised with deregulation project. Inspections are not yet integrated. 100% 80% 9. Sound decision-making 3. Comprehensive requests and applications 40% 20% 0% 8. Customer satisfaction Analysis of the objections and appeal procedures has shown that in 25% of cases, the municipality is put in the wrong. Inspections are carried out by various departments. Businesses in the hotel and catering industry have particular problems in this respect. 4. Substantive knowledge and expertise 7. Topicality of municipal information 5. Integrated inspections 6. Accessibility of the municipality Standard 8. Customer satisfaction 25% of objections and appeal procedures are legitimate. Extra training will be provided for departments that failed to reach the minimum standard. This will be completed by the summer of 2009. Complex applications will be outsourced to specialist consultancies. 2. Recovery period with new deadline after original deadline exceeded 60% Standard 9. Sound decision-making The evaluation of substantive knowledge varies per department. Standard 5. Perception of inspections 140% 10. Confidence in companies The municipality has raised the bar higher than the base rate stipulated by the model regulations of Netherlands Municipalities. Result: Administrative burdens in the municipality are 30% below the national average. The expertise of municipal staff was given a score of 6. 5 out of 10. 1. Compliance with application deadlines Standard 10. Administrative burden on companies The deregulation project that the municipality carried out by means of the national voucher scheme was completed in 2008 and the measures were implemented. Standard 4. Substantive knowledge and expertise Customer satisfaction was given a score of 7. 5 out of 10. Customer satisfaction was good amongst the companies. In particular the establishment of the one-stop business centre, which received a positive assessment. The council scored above the minimum standard. Analyse the cases more closely to see what the reasons are and whether the However, there is room for improvement expertise of the staff plays a role. De ministeries van Economische Zaken en Financiën be dealt 35 for several issues. These will with in the EGEM ontregelen Nederland voor ondernemers. project. factual In 2009, the council will integrate inspections and cooperate with the Food and Consumer Product Safety Authority for inspections in this sector. Minimum standard Standard 7. Topicality of municipal information Documentation and information are up to date. As a result of the deregulation project, the municipality has updated all internal and external information with regard to the most frequently requested permits. Standard 6. Response speed The municipality responds to questions and requests within 3 working days. The council response times have been improved to the minimum standard, through compliance with internal agreements and accelerating procedures in the post room. To guarantee topicality, the council – in With the implementation of a document addition to external information – will also Deregulation programme municipal management simplify the modification of for businesses in the Netherlands system, the council aims to attain the plus standard of 1 day in 2009. regulations. Riga | December 9 th 2010

Introduction § The municipality will introduce a case management system for complex permits The System of Standards for Companies is used by the municipality of Draften to make the provision of services to companies transparent and understandable. As a result, companies know exactly what they can expect from the municipality. And we can assess whether we can live up to these expectations in practice. Where we fail to do so, proposals have been developed that will ensure that we achieve the minimum level in the future. in 2009. § The municipality will join EGEM. § The municipality will provide additional training for employees working in those departments that failed to achieve the minimum score for substantive knowledge and expertise. § Complex applications will be outsourced to specialist consultancies more often. § The municipality will integrate inspections in 2009 and will collaborate with the Food and Consumer Product Safety Authority at conducting inspections within the hotel and catering industry. § The municipality will continue with the implementation of a system for document management and will endeavour in 2009 to achieve the plus standard of 1 day to respond to questions and requests. § The municipality will simplify the modification of regulations. § Within the EGEM project, the municipality will take action to further improve customer satisfaction. § The municipality will analyse the reasons for the high number of legitimate objections and appeal procedures. In addition, there will be investigated whether these Certificate of Good Services was issued to Draften Municipal This are related to the expertise of its staff. Council on 14 October 2008 by Mr Heemskerk, the State Secretary for Economic Affairs, and is valid until 14 October 2010. Publication details The System of Standards for Companies is a collective production of representatives from the municipalities of Almere, Alphen aan den Rijn, Amsterdam, Capelle aan de IJssel, Eersel, Hardenberg, Leiden, Oud Beijerland, Sittard-Geleen, and Zoetermeer, MKB Nederland, VNO-NCW, VNG, project Kwaliteitshandvesten (Ministry of Foreign Affairs/Burgerlink/ICTU), SIRA Consulting and the Regiegroep Regeldruk (Ministries of Finance and Economic Affairs). If you have any questions regarding the System of Standards for Companies or the Certificate of Good Services, please contact Regiegroep Regeldruk at gemeenten@rr. nl, or go to www. bewijsvangoededienst. nl. 36 copyright reserved De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Certificate of Good Services 2008 Municipality of Draften Action list The Preconditions In order to be able to work with the System of Standards, municipalities and businesses must satisfy a number of basic preconditions. Elements that are yet to be fully realised will be completed and put into operation in 2009. ü ü The council satisfies the following preconditions: Product catalogue Central registration and monitoring ü 1 st- and 2 nd-line complaint handling û ü ü Internal open culture û Companies satisfy the following preconditions : üThe quality of the submitted applications has improved üThe one-stop business centre System for document management Contact point for companies Overview of internal agreements has been visited by 350 companies üThe quality of the completed forms and reports has improved ûLess than 30% of companies arrive too late for a meeting Explanation For the System of Standards for Companies at the municipality of Draften, the provision of services was assessed on the basis of 10 permit procedures. A collection of 250 permits – from a total of 1, 000 – were selected at random, assessed analysed. In the study, a total of 150 companies provided their opinions on the services provided by the municipality of Draften on the basis of their experiences in 2008. A concise report discussing the results in full is available from the municipality’s one-stop business centre. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010

Brian Huijts Regulatory Reformgroup The Netherlands B. B. W. Huijts@RR. nl +31 -70 -342 40 17 37 De ministeries van Economische Zaken en Financiën ontregelen Nederland voor ondernemers. Deregulation programme for businesses in the Netherlands Riga | December 9 th 2010