Addendum SAP System Performance Challenges in

Addendum SAP System

Performance Challenges in SAP Environment Inability to Gain Access and Analyze Data Complex Interface & Difficult to Use “Complex system to gain access as single source, never mind multiple tables or other data sources. ” “Lacks an intuitive easy to use interface to analyze and interact with the data. ” “Only way to access data is through ABAP queries, SAP BW or module reports which present their own yet similar issues. ” Slow Performance Inflexible Analysis Paths “Responsiveness is lacking in its performance against large volumes of data. ” “Inability to explore across the entire data set across an unlimited number of dimensions within a tables never mind across tables or additional data sources. ” “Drill paths need to be pre-defined within the Infocube limited the exploration of the data. ”

Qlik. View for SAP HR, R&D and IT Executive Management • HR – Human Resources • PLM – Product Lifecycle Management • AM – Asset Management • BPM – Business Process Management • WF – Workflow • SEM – Strategic Enterprise Management • EC – Enterprise Controlling • BPS – Business Planning & Simulation • EP – Enterprise Portal • KM/W – Knowledge Mgmt / Warehouse Finance Sales, Marketing & Service • FI & CO – Finance & Controlling • TR – Treasury • RE – Real Estate Management • IM – Investment Management • CFM – Corporate Finance Management • CRM – Customer Relationship Mgmt • SD – Sales & Distribution • CS – Customer Service • SM – Service Management • PS – Project System Manufacturing Operations • PP – Production Planning • PM – Plant Maintenance • QM – Quality Management • MM – Material Management Supply Chain Dashboard Analysis Reporting • SCM – Supply Chain Management • APO – Advanced Planner & Optimizer • BBP – B 2 B Procurement • SRM – Supplier Relationship Management • WM & LE – Warehouse Mgmt & Logistics

Run SAP and Sprint with Qlik. View Connector Certified for SAP Net. Weaver® Enables SAP customers to get easy and quick access to all the data hidden in different SAP systems SAP data can afterwards easily be combined with Non-SAP data within individual QV-analytical applications Speeds up information deployment and decision making Creates value out of SAP systems within a few days – rather than months/years "Qlik. View adds significant value to our IT installation. At last, we can gain the insight necessary to make better strategic decisions with information in SAP, and we can do it quickly and with simplicity. ” Michael Neff, CIO, Heidelberger

Qlik. View Connector Certified for SAP Net. Weaver® Access to the tables of the data dictionary by certified Qlik. View Connector Source systems are unburdened, as users do all their analysis of SAP data within Qlik. View

Deployment Options SAP R/3 Qlik. View can provide Business Intelligence applications against the R/3 data Great if you don’t want to invest the time and energy in BW SAP BW Qlik. View can provide a more intuitive front-end to data in BW Use Qlik. View for distributing data in BW Different Data Sources Qlik. View can combine data from R/3, BW and/or any other data source Get a single view of your most important data

Simplifying Analysis for Everyone Else Qlik. View New Rules “Fast Implementation” • Fast Implementation… Customers are live in less than 30 days, and most in a week “Easy-to-Use” • Easy to Use… End users require no training and enjoy “qliking” through the application “Powerful” • Powerful… Near instant response time on data volumes as high as a billion records across thousands of users “Flexible” • Flexible… Allows unlimited dimensions and measures and can be modified in seconds “Integrated” • Integrated… Dashboards, analysis and reporting in a single solution and on a single architecture “Low Cost” • Low Cost… Less costly, shorter implementations result in fast return on investment “Risk-Free” • Risk-Free… Fully-functional free trial download, and a seeing-isbelieving experience Qlik. View Value Proposition: 1/4 the Time, 1/2 the Cost, 2 x the Value

Select Qlik. View Customers in SAP System Environment More Than 100 Customers Are Leveraging Qlik. View with SAP

Next Step – Seeing is Believing You Provide We Engage You Receive Agreement on project scope: Development scope: Deliverables: • Scoping document • Sample reports • Checklist • Software installation • Data connections • Application layout Onsite setup prior to Si. B: Participation scope: • Hardware configured • Internal data identified • Actively engage in 2 -3 day workshop • User experience evaluation • Qlik. View application prototype • Immediate results from the data analysis • User evaluations to assess areas of improvement • No risk opportunity to assess business value

The Power of Simplicity

Appendix Material Customer Snapshot Please always check Qlik. Opedia for additional customer snapshots

Qlik. View Customer Snapshot – Atlas Copco Challenges “In contrast to many other BI suppliers, with whom it would be necessary to start all over again, Qlik. View is able to deliver this kind of information in just a few clicks of the mouse. These seamless analysis paths are unique for a BI system. ” Pauli Arenram, Managing Director Atlas Copco Construction Tools • Extend product leadership with continuous improvements in product innovation and quality • Consolidate data from a suite of disparate systems and improve availability, speed and accuracy of business data Solution • Deployed Qlik. View to ~ 100 users across 6 functions in Sweden and Germany: Sales Analysis: Analyze aftermarket spare parts business and inventory Supply Chain Analysis: Fully evaluate supplier performance scorecards Operational Analysis: Efficiently assess project checking and timing plus analyze SAP operational data hourly Financial Analysis: Measure product item revenue and profitability performance in sales scorecards HR Analysis: Quickly analyze workforce metrics - namely staff sick leave information About Atlas Copco Construction Tools • Leading manufacturer of hydraulic, pneumatic, and gasolinepowered breakers and drills • Headquartered in Stockholm, Sweden • Achieved ~$125 million in revenue with 300 employees • Industry: Industrial Machinery IT Analysis: Rapidly check Lotus Notes support database and provide detailed analyses of SAP user behavior • Rapid implementation in less than 4 weeks • Leveraged Qli. KView Connector to aggregate more than 5 million records of data from SAP, Movex, Saphir, BPCS, Hyperion, Lotus Notes, Excel and EDI Benefits • Garnered annual IT cost savings of ~ $100, 000 • Achieved a payback period of less than 9 months • Improved product quality and delivery performance

Qlik. View Customer Snapshot – Heidelberg “Qlik. View adds significant value to our IT installation. At last, we can gain the insight necessary to make better strategic decisions with information in SAP, and we can do it quickly and with simplicity. ” Michael Neff, CIO Heidelberger Druckmaschinen AG Voted One of the "Premier 100 IT Leaders for 2007" by the U. S. Magazine Computerworld Challenges • Lack of flexibility for new reporting demands and ad hoc analysis - especially if including additional data sources • Provide a platform to leverage high quality data within SAP BW and complement analysis capabilities Solution • Deployed Qlik. View to ~200 users with more than 75 applications across 3 functions in Germany: Sales Analysis: Measure all aspects around a customer - orders, products, activities, services across time via a ‘Customer Cockpit’. Analyze consumables by product, category, customer and region Financial Analysis: Analyze IT costs and staffing over fiscal years and comparisons of actuals against plan IT Analysis: Monitor IT reporting of server and hardware infrastructure equipment with activity, costs, utlization, and versioning. Manage internal support to meet service levels to each business unit About Heidelberg • Leading manufacturer of sheetfed offset printing machines for commercial and industrial customers in the print media industry • Achieved a global market share of more than 40% • Headquartered in Heidelberg, Germany • Achieved $5. 1 billion in revenue with 19, 150 employees • Supported by IT team of 450 employees • Prominent hallmark SAP customer • Industry: Industrial Machinery • Developed ‘Customer Cockpit’ prototype in 3 days with 6 million records from SAP BW • Leveraged Qlik. View Connector (64 -bit) to aggregate and analyze data from SAP (MM, CO, FI, PS), Perform (IT planning tool), and several tools for incident tracking, change management, leasing and outsourcing, and network monitoring Benefits • Turbo charged SAP BW enabling flexible ad-hoc analysis and deeper insight for business users • Delivered fast prototyping to show early results with a steep improvement curve and a low TCO • Delivered integration across multiple data sources allowing for a more decentralized BI approach to be deployed

Qlik. View Customer Snapshot – LRP Challenges “We are still very impressed on the easiness of use, the high adaptability and the performance of the system!" • Strengthen and expand existing market position in defined business areas through improved customer acquisition/retention • Improve sales discipline and performance • Standardize customer data from 12 data sources including data from its new CRM system without need for a data warehouse Hans-Ulrich Hasse, Director of Trading Systems Landesbank Rheinland-Pfalz (LRP) Solution • Deployed Qlik. View to ~200 users across 4 functions in Germany: Executive Analysis: Assess KPIs by customer, such as revenue, value, # of contracts, products, credit lines, current rating, and # of sales meetings Sales Analysis: Monitors sales activities / interactions with customers - who visited the customer last time? What was discussed? How did the customer behavior develop over time? Marketing Analysis: Assess customer portfolios to identify and produce target list of customers for cross-sell and up-sell potential About Landesbank Rheinland-Pfalz (LRP) • State and municipal bank with focus on the State of Rheinland. Pfalz, the Rhineland-Palatinate and the neighboring regions of Germany and Western Europe • Offers corporate, municipal and private clients in its core regions innovative financing options and attractive investments • Subsidiary of Landesbank Baden-Württemberg (LBBW) • Headquartered in Mainz, Germany • With assets of ~$115 billion, LRP achieved $610 million in revenue with 1, 500 employees • Industry: Banking (Retail) Trading / Operational Analysis: Analyze customer trading activity across accounts • Rapid implementation in less than 4 weeks • Leveraged Qli. KView (64 -bit) and Connector to aggregate 5 million records on customers from SAP, SQL, Oracle, DB 2 etc. • Next steps include additional rollout within sales and finance Benefits • Improved customer visibility into products within portfolio to explore cross-sell and up-sell opportunities • Deployed an analysis platform requiring only weeks while avoiding the time and cost associated with a data warehouse • Business-led without dependence on IT; High user acceptance

Qlik. View Customer Snapshot – Marien Hospital Challenges “With Qlik. View, we can identify related issues and solve problems, which would have previously been completely lost in the mass of data. ” Uschi Schäfer, Medicine Controlling Marien Hospital Gelsenkirchen • Amplify transparency within the clinic to achieve greater efficiency in administering internal services • Take proactive steps in preparation for the statutory demands of Diagnosis Related Groups (DRG) during annual budget negotiations with health insurance fund representatives Solution • Deployed Qlik. View to ~ 30 users across 4 functions in Germany: Clinical Operations & Care Delivery Analysis: Track nominal and actual comparison of DRG data such as dates of admission and discharge, primary / secondary diagnosis, operations, age, and weight of newborns Financial & Revenue Cycle Analysis: Analyze financials - actuals versus budget; Manage DRG reporting and negotiations with insurance funds IT Analysis: Evaluate interface protocols and firewall attacks as well as increase the safety of sensitive patient information About Marien Hospital Gelsenkirchen • Leading academic training hospital and a pioneer of IT supported hospital management with approximately 500+ beds and ten specialized divisions • Headquartered in Gelsenkirchen, Germany • Achieved ~ $85 million in revenue with 1, 100 employees • Industry: Healthcare Six Sigma & Quality Management Analysis: Analyze BQS quality assurance data submitted to the government to improve overall patient quality and compliance to meet statutory regulations • Rapidly developed DRG analysis in 3 weeks with Transact • Leveraged Qlik. View to extract all key clinical data for 27, 000 annual patients from SAP HR, DRG system, KIS and Excel Benefits • Improved patient care through more transparency, efficient control and optimization of internal clinical processes • 80% reduction in audit time down from 3 weeks to 2 -3 days through increased productivity during annual audits and budget negotiations with health insurance funds • Rapid and broad adoption by users thanks to exceptional userfriendliness and flexible ad-hoc data analysis

Qlik. View Customer Snapshot – Merck Ltd. , Japan Challenges “Qlik. View dashboards serve as ‘command central’ for the management team, giving them an overall view of the business and the ability to drill into the details to identify issues and solve problems quickly. ” • Maintain high-profile standing in an increasingly segmented market • Monitor operational performance against top and bottom line measures to ensure financial targets are met • Maximize sales performance against targets and customers Business Analyst Merck, Sharp & Dohme (Asia) Solution • Deployed Qlik. View to ~15 users across 4 functions in the Asia Pacific region: Executive Analysis: Conduct daily health check with sales, gross margin and EBIT month-to-date and year-to-date performance comparisons against previous year and current operating plan Sales Analysis: Analyze quotations, pricing, customer profile and individual sales performance against targets Supply Chain Analysis: Track open orders, vendor performance and lead times, which in turn supports sales reps ability to quote delivery dates; better manage stock planning with expiry analysis and inventory balances About Merck Ltd. • A subsidiary of Merck KGa. A, Germany, one of the leading pharmaceutical and chemicals companies in the world. Merck Ltd. not only sells products, but also researches, develops and manufactures products. • The core businesses of Merck Ltd. are liquid crystals mixture, pigments, reagents and other laboratory chemicals • Headquartered in Tokyo, Japan for Asia Pacific region • Achieved ~$600 million in revenue with 475 employees • Industry: Pharmaceuticals; Oil, Gas & Chemicals Financial Analysis: Monitor detailed P&L for more than 100 business segments; conduct “Top 10” sales and gross margin analyses; ensure account receivables on track and monitor finance-specific KPIs • Rapid implementation in less than a couple weeks • Leveraged Qlik. View Connector to aggregate data from SAP on sales targets, inventory levels and customer delivery dates Benefits • Improved predictability of financial performance • Increased sales performance within customer profiles • Gain overall view of the business and the ability to drill into the details to identify issues and solve problems quickly

Qlik. View Customer Snapshot – Sandvik Group “One of the main reasons why we chose Qlik. View was the possibility to quickly develop what we call a ‘fast track solution’. The specifications for new applications are often defined at seminars where all concerned staff is represented. Today we have usually built a functional Qlik. View application by the time we close the seminar. ” Stefan Wesslegård, Data Warehouse Architect Sandvik Systems Development Challenges • Existing BI systems (SAP BW, BO) lacked the flexibility to handle the volume of dimensions and dynamic process for customer profitability measurement and price waterfall analysis Solution • Deployed Qlik. View to ~ 2, 500 users across 8 functions within the mining and construction, and materials technology divisions spanning 3 servers supporting worldwide user community: Executive Analysis: Assess overall market trends and operational KPIs Sales Analysis: Track orders in Sopic and analyze price waterfall; Assess customer profitability / productivity supporting new pricing and negotiations Service & Support Analysis: Measure service responsiveness via Maximo Supply Chain Analysis: Conduct price waterfall analysis on orders to prioritize order fulfillment; Monitor stock levels and supplier performance Operational Analysis: Analyze production levels and line utilization Financial Analysis: Assess consolidated financial data in Outlook. Soft; Previous attempts failed with Hyperion and Outlook. Soft HR Analysis: Measure staffing, compensation/benefits, and vacation About Sandvik Group • Global industrial group with advanced products and worldleading positions in 3 selected areas – tools for metal cutting, mining and construction machinery for rock excavation, and materials technology including stainless materials, special alloys, metallic and ceramic resistance materials • Headquartered in Sandviken, Sweden • Achieved ~$10 billion in revenue with 42, 000 employees • Industry: Industrial Machinery & Mill Products IT Analysis: Monitor system capacity and usage to optimize performance • Delivered short implementation times via interactive seminars resulting in a functional Qlik. View application in roughly 1 day • Leveraged Qli. KView Connector (64 -bit) to aggregate data from multiple systems including SAP BW, Movex, Outlook. Soft (financial consolidation), Maximo (service), SQL Server, Oracle, and Sopic (sales orders) application on IBM System i (AS/400) Benefits • Delivered customer value with profitability/productivity analysis • Increased order profitability through price waterfall analysis • Improved end user participation and IT / business collaboration with flexibility and ease of use

Appendix Material Customer Videos & Web Seminars Please always check Qlik. Opedia for additional videos and web seminars

Voices On The Qlik. View Experience with SAP Michael Neff Chief Information Officer Industrial Machinery Stefan Wesslegård Business Intelligence Architect Industrial Machinery & Mill

Available Web Seminars on SAP Experience The Power of Simplicity: How Heidelberg Turbo Charges Its Global SAP BI Strategy With Next Generation In-Memory Analysis Speaker: Michael Neff, CIO, Heidelberg Includes overview of BI strategy and highlights several applications. Experience The Power of Simplicity: How Sandvik Leverages In-Memory Analysis As Catalyst To Bridge Information Gap & Drive Business Value Speaker: Stefan Wesslegård, Business Intelligence Architect, Sandvik Includes overview of BI strategy and rapid application deployment.