ACTI Conversation Net SIP Services Master Title August

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ACTI Conversation Net+ SIP Services Master Title August 2, 2012 Subtitle Randy Brogle – Internet 2 Walt Magnussen – Texas A&M Ric Simmons – Louisiana State University Internet 2 © 2012 Proprietary and Confidential

Why Do This? PBX systems are near end of life Major technology shift has already happened Rapid adoption of cloud services at Tulane Not doing it ourselves will save around $1 M per year Internet 2 © 2012 Proprietary and Confidential 3

Why Sponsor This? The challenges we face are not unique and neither are the solutions Leverage the benefits of Internet 2 membership • No reason to do this as a series of one-offs • Achieve better pricing as a group If our expected savings are average for adopters, then we as a consortium reduce higher education costs by at least $100 M if we're successful Internet 2 © 2012 Proprietary and Confidential 4

How we got here 1 Q 2011 • Tulane evaluating hosted solution to replace aging PBXs 4 Q 2011 • Tulane and Internet 2 Technology Evaluation Center at Texas A&M University sponsor SIP Service program • Core Project Team formed 1 Q 2012 • RFP Process 2 Q 2012 • Finalize solution, service delivery, contracts Internet 2 © 2012 5 – © 2012 Internet 2 Proprietary and Confidential 5

RFP Process Internet 2 did not become a voice service provider. Fully compliant with IETF RFCs Based upon RFC 3261 ‑ core standard that defines SIP Cost Effective Reliable Utilize Internet 2 Backbone RFP for two distinct services • Hosted PBX • SIP Trunking Internet 2 © 2012 Proprietary and Confidential 6

Community-Led Team Great support from many volunteers • Tulane • CENIC • Texas A&M • Clemson • Louisiana State • University of Pennsylvania • ACUTA • University of New Mexico • Iowa State • University of Chicago Internet 2 © 2012 Proprietary and Confidential 7

Texas A&M Internet 2 Technology Evaluation Center Universities treated more as implementation partners than as customers Technical resource for campuses Sandbox for development SIP Advisory Group • Establish Advisory Group • Stand Development Server • Full time support engineer for community • NG 9 -1 -1 integration • IMS based Fixed Mobile Convergence • ENUM SIP Peering • AVCI video integration • Statistics Reporting Internet 2 © 2012 Proprietary and Confidential 8

Flexible suite of solutions Menu includes (choose one or many) • 1. Hosted PBX Solution • 2. SIP Trunking for local calling • 3. SIP Trunking for long distance • 4. SIP Trunking for local calling with long distance • 5. Call Center solutions Internet 2 © 2012 Proprietary and Confidential 9

Aastra - Partner for Hosted PBX Financially stable, worldwide corporation • Publicly Listed on the Toronto Stock Exchange - Symbol AAH. TO • US Headquarter in Frisco (Dallas), Texas • Over 50 consecutive quarters of profitability • Presence in over 100 countries worldwide 30+ years’ experience delivering “mission critical” communication for Enterprises, Research Facilities and Learning Institutions Currently providing Hosted PBX services to the State of Florida government agencies Hundreds of Higher Education customers globally Expertise and Experience designing, deploying and supporting large Enterprise Class (SIP) installations Internet 2 © 2012 Proprietary and Confidential 10

Hosted PBX via Clearspan • Clearspan® is a carrier-grade, highly reliable, multi-tenant softswitch used by most carriers globally (Broad. Soft) • Extensive set of call features • Complete suite of UC applications including clients, integrated mobility, web & video collaboration and more • Clearspan Anywhere™: make and receive calls from one number, on any device, anytime • Large selection of endpoints, including those from Aastra and 3 rd parties • Integration with Microsoft (OCS/Lync) and IBM Sametime Internet 2 © 2012 Proprietary and Confidential 11

Level 3 - Partner for SIP Trunking Carries 8 billion minutes per month processing more than 80 million calls every day Provides voice services to 15 of the 20 top Telecommunications Carriers in the world Exceptional Reliability with geographic and/or same site failover, load balancing and resiliency – failover protection is measured in seconds, not hours CLEC status and is actively supporting voice business in all 50 Full number portability, 10, 000+ TNs per day Full E 911 Solutions Internet 2 © 2012 Proprietary and Confidential 14

Contract and Service Model Internet 2 will negotiate a standard agreement for all universities to leverage with service provider. • Internet 2 will sign a master agreement with the service provider. • Each university will sign an agreement with Internet 2 to add the SIP services selected to their portfolio. • Each school will receive a detailed report of all its usage and services for each month direct from the service provider. Internet 2 will provide each school with a summary statement of the services and fees. • Schools will provide the funds to Internet 2. • Internet 2 will then aggregate the funds from all the schools and make one remittance to the service provider. • Internet 2’s costs for managing the service will be recovered via fees collected from the schools. Internet 2 © 2012 Proprietary and Confidential 15

Community Volume Saves Everyone Money # Lines with all services Avg Cost full service Discount Paid to Vendor 0 to 20, 000 $6. 78 0% 93% 20, 001 to 100, 000 $6. 54 4% 93% 100, 001 to 250, 000 $6. 19 9% 94% 250, 001 to 500, 000 $5. 75 15% 94% 500, 001 to 750, 000 $5. 45 750, 001 to 1, 000 $5. 06 ive lus ing 20% 94% c l In l 95% ryth 25% e A Eve pl h Sam Wit aged ice Pack Pr Notes: Local trunking and Flat-Rate Long Distance SIP trunking are included Assumes 90% premium and 10% base lines for Hosted PBX Assumes 50% with unified messaging Includes managed Session Border Controller (SBC) on campus* Amortizes NRCs over 5 years for SBCs, install fees, porting, etc. Does not include applicable taxes, USF and fees *SBC is one-time additional CAPEX charge; maintenance is included Does not include handsets Internet 2 © 2012 Proprietary and Confidential 16

Where we are Planning and Selection Implementation Production Migration Early Adopter Status – Looking for more adopters Weekly planning calls Turning up pilots on TAMU ITEC Implementing the platform – colo and equipment install Main contract signed within week • School specific agreements beginning now Transition plan for early adopters complete in 3 Q 2012 Full availability late 2012 Sessions at EDUCAUSE, Internet 2 Fall Member Meeting and ACUTA Email SIP@internet 2. edu with questions Internet 2 © 2012 Proprietary and Confidential 18

Flexible licensing options Basic User License Traditional PBX features Enhanced Group Svcs • Acct/Auth codes • Multimedia on Hold • Multimedia Group Custom Ringback • Enhanced outgoing dial plan • Instant Group Call Internet 2 © 2012 Premium User License All the features of Basic plus…. Auto Attendant Assistant Enterprise Additional Applications Unified Messaging Video Mobile Client Call Center Web Collaboration etc… Proprietary and Confidential 21

User Portal Users can configure their own settings such as: • Incoming call handling (block, forward, DND, etc. ) • Outgoing call handling (speed dials, call return, etc. ) • Messaging options, profile, etc. Internet 2 © 2012 Proprietary and Confidential 22

Services Devices Enterprise Routing / Numbers Manage enterprises, groups, numbers, services, devices Filter Group Manage departments, Groups, users, numbers, services, devices Filter Department Manage user moves, adds and changes User Personalize services Internet 2 © 2012 Proprietary and Confidential 23

Integrated Unified Communication Toolbar Login/out Options Remote office Forwarding options Simultaneous ring Directories Call control Line selector Outlook and Internet Explorer plug-in Allows users to manage phone features and call control Customizable Internet 2 © 2012 Proprietary and Confidential 24

Clearspan Anywhere™ Media Gateway PSTN Make and receive calls from one number, on any device Easy for the end user to configure from the toolbar Seamlessly move calls between devices LAN Seamless Call Movement Internet 2 © 2012 Proprietary and Confidential 25

Terminals 6737 i 6739 i 6735 i 6757 i 6755 i Wide selection of Aastra phones 3 rd party phones (SIP compliant) 6753 i Softphones Video endpoints 6731 i Fit any need, any budget 6730 i Internet 2 © 2012 Proprietary and Confidential 29

Campus Options WAN and PSTN support Small, Medium and Large configurations Single-appliance solution for small and medium locations Survivability with failover • PBX-like functions • No administration required Redundancy options Internet 2 © 2012 Proprietary and Confidential 31

Summary Deploy the most advanced set of PBX and UC services to your user base Highly reliable solution with options for survivability on campus should the connection to the network fail Institutions maintain control over their MACs, features, etc. , and can share that control between departments Licensing and applications to fit different user roles: basic, premium, receptionist, call center, etc. Wide range of endpoints to fit various needs, budgets Internet 2 © 2012 Proprietary and Confidential 32

Internet 2 Hosted SIP Trunking Architecture Campus/Regional Network Internet 2 Network Level 3 Voice Network PSAP Internet 2 RON Session Border Controller Campus IP Network SIP Compliant Phones/ Peripherals Level 3 SIP Network Session Border Controller Aastra Clearspan Session Border Controller Local Origination Internet 2 © 2012 Internet PSTN Toll Free Operator , x 11 services Optional E-911 Long Distance Level 3 Proprietary and Confidential 34

Internet 2 SIP Trunking Architecture Campus/Regional Network Internet 2 Level 3 Voice Network PSAP Internet 2 RON Session Border Controller Level 3 SIP Network PSTN Campus IP Network SIP Compliant Phones/ Peripherals Internet 2 © 2012 Internet Campus managed solution Aastra /Cisco Avaya / Lync Siemens/ Toshiba Local Origination Internet 2 Proprietary and Confidential Toll Free Operator , x 11 services Option al E 911 Long Distance Level 3 35

911 Capabilities As an option, Level 3 can provide Enhanced 911 (E-911) services for enduser service locations with all SIP Trunking deployments Universities can also retain control and responsibility for E 911 without using Aastra/ Level 3 911 Service is of critical importance to universities to avoid legal and regulatory compliance challenges. Level 3 owns and operates its own 911 network Network directly connected to 5, 540 Public Safety Answering Points Internet 2 © 2012 Proprietary and Confidential 36