Academy Evolution Virtual Open House for Partners Migration

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Academy Evolution Virtual Open House for Partners Migration Preparation for Academy Support Centers, Instructor Training Centers, and Net. Acad Resource Partners Ø© 2011 Cisco and/or its affiliates. All rights reserved. ØCisco Confidential Ø 1

• Welcome/Introductions Peter Fecilak/RA/ASC • Academy Evolution Goals Linda Michels and Key Changes • New Roles, New Agreements Linda Michels • Migration Timeline Kimberly Jones/Student advocacy Key Actions, Key Roles • Demo of Online Experience Jaskaran Kalsi/ATM • Preparing for Change Peter Fecilak Resources and Training Next Steps, Poll • Closing (Round Table) © 2010 Cisco and/or its affiliates. All rights reserved. Peter Fecilak Cisco Confidential 2

• Your Cisco AAM’s support • New “open model” for support • New roles • New online communities • Membership Guide with simplified policies, guidelines, roles and responsibilities • Net. Acad Support Desk help • Peer group support • Cisco program and curriculum consistency • Public/private partnership • Instructor Trainer qualification process • Improved, updated quality metrics and management Ø© 2010 Cisco and/or its affiliates. All rights reserved. ØCisco Confidential Ø 5

Institution Roles Academy Support Center (ASC) Specialize and excel in supporting academy sustainability and excellence. Instructor Training Center (ITC) Specialize and excel in preparing and developing academy instructors. Net. Acad Resource Partner (NRP) Offer services outside those normally provided by ASCs and ITCs such as student internships or council coordination. Job Roles ASC Contact ITC Contact NRP Contact ASC Advisor Instructor Trainers (2 or more) NRP Coordinator ASC Staff (optional) ITC Staff (Optional) © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7

Each institution role requires that a separate signed agreement with Cisco prior to migration. Academy Support Center Instructor Training Center Net. Acad Resource Partner Your AAM will contact you if he/she has not received your signed agreement prior to migration. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8

§ Partners will sign one or more agreements with Cisco • Contact should alert their legal signatory ü Need to create Cisco CCO account so they can sign agreements • Look for email from Cisco with link to “Click to Accept” § Everyone has to sign a user agreement on migration day • A screenshot of signing the agreement is in the Operations Handbook Note: Some Net. Acad Resource Partners may have this role without a formal agreement with Cisco © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9

Pre-Migration April-May q Attend Virtual Open House sessions on April 21 st and 28 th q Decide your future role q Fill out Intent to Participate form q Sign partner agreements q Help communicate with Cisco academies q Use Suggested Talking Points for Partners Migration Planned for week of May 9 q Become active in the online curriculum and Club Net. Acad Communities q Provide appropriate support and services q Provide feedback on migration process Post-Migration May - August q Provide feedback to Cisco on new system and new partner model q Stay active in the online Communities q Continue to provide excellent support and services See next slide for further information about migration q Attend ASC mentoring session on May 2 nd © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10

Migration Old System: Institutions will be detached from their current “tree” New System: Cisco Academies will be assigned to their ASC Cisco Academy All Users: upon entering Academy Connection, users are prompted to update their profile Cisco Academies: update institution profiles and sign agreements in new system CATC Academy Support Center Regional Cisco Academy Local Cisco Academy • No more system messages from parent institutions • No longer have the “support your locals” links in Academy Connection © 2010 Cisco and/or its affiliates. All rights reserved. Academy Support Center Cisco Academy • In Alpha, a Cisco Academy can change their ASC by contacting the support desk • This applies to all nonstudent users at any partner or Cisco Academy that has migrated • Cisco Academies have a direct relationship and agreement with Cisco; they understand the full value of their membership and are accountable for program quality Cisco Confidential 11

1. Migrated users log in to Academy Connection, and are prompted to update their user profile and accept a new user agreement 2. Migrated users will see a “New Experience” banner in Academy Connection 3. After completing the steps for updating profiles, migrated users can participate in the new Communities, and access their Learn or Manage tabs © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12

§ Before migration, a Regional Academy’s “Manage Academy” page has task links related to supporting local academies. § You will no longer see these links after migration because you will no longer be adding new local academies in your role as ASC, ITC, or NRP © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13

BEFORE: Academy Admin at a Regional can view the Class and User List of an academy they support © 2010 Cisco and/or its affiliates. All rights reserved. AFTER: You will no longer have this view Cisco Confidential 15

Academy Support Centers Instructor Training Centers Net. Acad Resource Partners • Provide services to academies as shown in the ASC membership agreement • Provide services to academies as shown in the ITC membership agreement • Meet Instructor Trainer qualifications • Provide services to academies as shown in the NRP membership agreement Provide feedback on migration process. Participate online in the product-based and Club Net. Acad Communities. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16

You can delay updating your profile 3 times. After 3 logins, the system will require you to update your user profile and accept the user agreement. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20

Change: Preparing Yourself and Others Architects of change sometimes forget that they are far ahead of others in dealing with the change! Ø© 2011 Cisco and/or its affiliates. All rights reserved. ØCisco Confidential Ø 29

1. Your Area Academy Manager, Frantisek Jakab at fjakab@cisco. com 2. Your Academy Evolution Support Team at slovakiaalpha@external. cisco. com 3. Cisco Networking Academy Support Desk 4. Peers − Learn from each other (Club Net. Acad Community) − Your ASC Transition Partner, Peter Fecilak at peter. fecilak@cnl. sk © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30

Here is a short list of some of the resources, and how to access them: • Tutorials on new Communities, My Pages, Learn Tab, Manage Tab, and Cisco Library (access via: New Home Page > Cisco Libraries > Program > FAQs and Tutorials) • Quick Reference Guides for each new institution role, and for Cisco Academies (access via: New Home Page > Cisco Libraries > Program > Getting Started) • Web. Ex recordings on Academy Quality Metrics Report (access via: New Home Page > Learn Tab > Administrator Training) • And much more…. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31

Encourage academies to attend the Virtual Open House session on April 28 th Help explain Academy Evolution and your new role to academies Accept partner agreement(s) for your role(s) in the future model; look for ‘Click to Accept’ link via email © 2010 Cisco and/or its affiliates. All rights reserved. Attend the Academy Virtual Open House on April 28 th Review operations handbooks and resources to prepare for migration week Attend mentoring session for ASCs on May 2 nd , 4 PM CET Ensure your AAM has the list of services you will offer as an ASC, ITC or NRP Look for a pre-migration email from your AAM with details about migration week Migration is the week of May 9 Cisco Confidential 32

“ Change … comes bearing gifts. ” Price Pritchett Business Advisor and Speaker Ø 2010 Cisco and/or its affiliates. All rights reserved. © © 2010 Cisco and/or its affiliates. All rights reserved. ØCisco Confidential Ø 36

Thank You!

ALL MIGRATING USERS Cisco Academies ASCs ITCs NRPs Cisco Library Tutorial ASC Quick Reference Guide ITC Quick Reference Guide NRP Quick Reference Guide Academy Quick Reference Guide Communities Tutorial Academy Quality Metrics Report Web. Ex Recordings More to come Academy Quality Metrics Report Webex Recordings Learn Tab Tutorial More to come Manage Tab Tutorial My Pages Tutorial © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 39

The Manage tab enables access to key administrative tasks, and the Learn tab leads to professional development and training resources Ø© 2010 Cisco and/or its affiliates. All rights reserved. ØCisco Confidential Ø 43

Club Net. Acad represents a collection of globalized ‘sub-communities’ divided by geography that enable academies and support centers to converse on local or regional support topics, and still participate in ‘global’ community conversations ØMore Club Net. Acad of the tools ØArea… Ø© 2010 Cisco and/or its affiliates. All rights reserved. ØCisco Confidential Ø 47