ABC Homes Group Members: Beckie Hicks, Dustin Kneese & John Petter
System Request Project Sponsor: Bill Smith, VP of Operations Ø Organization: ABC Homes Ø Phone: 281 -444 -5555 Ø Email: Bsmith@ABChomes. com Ø
Business Model & Background Ø Ø Ø ABC Homes is classified as a LP and was established in 2003 Total revenue for 2007 was $150, 000. ABC Homes currently employees 80 people full-time. ABC Homes specializes in single family production type building to meet the needs of Houston’s ever expanding economy. In addition to building a quality home, ABC also provides a quality maintenance and warranty program with 24 hour call service. Houston, TX is the largest single family housing market in the nation.
Hierarchy of ABC Homes President VP of Sales VP of Construction Project Manager Construction Manager Upper Management Middle Management Level One Employee VP of Operations Service Sales Counselor Certified Warranty Professional IT Purchasing/ Accounting
Business Needs § Knowledge of all new sales and sales prospects available for upper management viewing on a real time basis. § § Knowledge of all outstanding service requests available for Certified Warranty Professionals remote viewing with laptops and PDAs. § § Currently, all written contracts and sales prospects are delivered to Corporate by hand on Monday mornings. Currently, all newly generated service requests are faxed to the Certified Warranty Professional at a field location bi-daily. To have all available speculative homes and dirt lots available listed on a public website for prospective buyers and real estate agent to view. § Currently, potential buyers and real estate agents must contact a sales counselor via phone, e-mail, or personally in order to retrieve information about what is available.
Business Requirements § Upper management wants to view data pertaining to home sales and possible buyers. § § Certified Warranty Professionals want access to all outstanding services they are responsible for completing. § § Management needs to search sales by job number, home owner name, date of sale, sales counselor name, construction manger name, and sales community name. Certified Warranty Professionals need to search service calls by job number, home owner name, and outstanding or closed service calls using date range as a filter. Customers and real estate agents need to be able to easily search for available homes and dirt lots. § Searches will be performed by community name and price range.
Business Value - Tangibles § Decrease Costs § § Service call initiations sent to Certified Warranty Professional PDAs will decrease gas cost 20%. § § Starting houses sooner will save 10% on construction loans. Sales counselors will perform less leg work with customers viewing properties online, saving 10% on gas. Increase Revenues § An increase in exposure via our website will increase sales by up to 25%. § An increase in customer service satisfaction may increase sales another 10% due to referrals. § Having potential buyers put in a database will allow for easier follow up and will increase sales another 10%.
Business Value - Intangibles § Sales Counselor § Receive sales commissions sooner § Construction Manager § Receive House bonuses sooner § Office Staff § Less work organizing, less mistakes § ABC Homes § Increase in employee efficiency, thereby increasing customer satisfaction § Increase relationship between ABC Homes and the realtor community
Special Issues or Constraints § § § Systems up and running by March 15, 2009 to reap the benefits of selling season. $150, 000 needed to develop the system, purchase the necessary software and hardware for the new system. Training of employees on the new system by February 1, 2009.
References § http: //www. reedconstructiondata. com/
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