A Travel Information Service for New York State

A Travel Information Service for New York State Transit Service Information Portal Project Webinar May 4, 2009 New York State Department of Transportation

Vision for 511 NY New York State’s 511 Travel Information System will provide useful, high quality, comprehensive, readily available and accessible travel information in a timely manner to its customers. v Customers include the traveling public, the commercial sector, and transportation system operators. v The Goal is to increase travel and transportation satisfaction through: § Increased mobility and reliability § Enhanced safety and security § Environmental sustainability § Economic competitiveness

Objectives • Seek out and use the best information available v Unique regional databases in existence nationally v v NITTEC Regional Architecture TRANSCOM Regional Architecture NYSDOT Transportation Management Centers (TMCs) Work to ensure the integration of all travel modes • 511 system will provide consistent and up to date regionbased information • 511 will be “user friendly” and “seamless” v Coordination and harmonization of telephone, web offerings, and e-notifications • Regional interoperability v FHWA model deployment

National Deployment Status • 511 is the number for getting travel info by phone v Designated by the FCC in 2000 for use by State DOTs v 35 States with partial or complete statewide coverage § 133+ million calls sinception • Canada deploying 511 service v Quebec, Nova Scotia, Yukon Territory, Ontario (coming soon) • In NY, 511 will be the “brand” for travel information v System vs. service deployment

511 NY Deployment Status • Phone system and web portal complete • E-notification services v Trans. Alert, MTA, Port Authority and NJ 511 v. 1. 0 available now available v 2008 ITS World Congress in NYC (Long Island, NYC and Hudson Valley calling regions) v Rest of the state online in 2009 v Testing CARS and WTA data fusion

511 NY Deployment Status • • • IVR Phone System Nuance Speech Recognition Integrated Multi-Modal / Multi-Agency Database Driven Fully Automated IVR-Menu Structure § Real-time Incident Reporting § Call transfer § Floodgate messages for ETO and special events Customized ‘trees’ for each of nine calling regions Website Traffic Conditions (Incidents, construction, traffic cameras, speed, weather) Transit Conditions (Incidents, construction) Statewide Multi-Agency Transit Trip Planner Rideshare opportunities Travel Links (CVO, Bicycling, Tourism)

511 Calling Regions

Regional Content • Benefits of Information Sharing: v v Input for content and enhancements §Regional “Special Events” with transportation impacts §Customized Modal Information Regional nuances and customizations §Aliases, hot spots • Extensive Multi-Modal Content v Regionally Relevant §Traffic Conditions §Bridge and Border Crossing information §Public Transportation Providers §Paratransit, Ferries, Bus, Commuter Rail and Bus §Amtrak §Airports (and Airport Access) §Rideshare Services §Bicycle

Regional Issues • Neighboring States & Provinces v v Share lessons-learned Build on existing relationships and forge new ones • Interoperability v Commonality of tools § § § v Telephone menus / Terminology Mapping symbols Adherence to standards Properly directing calls § § Cell phone calls Transferring / redirecting calls § § § Transfers to other 511 systems Coordination of content and ease-of-use Access to databases and information

Home Page www. 511 NY. org

511 NY Traffic

Special Events

Active and Planned Construction Insert Construction Image

Traffic Cameras

Transit Incidents Via Regional Architecture

Camera Images

NOAA Weather Feeds

511 Transit Trip Planner

Transit Trip Planner • Transit Itinerary Planning System v Statewide § AMTRAK pilot § 80 Fixed Route Carriers by Summer 2009

Park & Ride Information

Rideshare

Planned 2009 Enhancements v v v ‘My 511’ phone service Map and video based distribution of travel info to mobile devices RSS and XML feeds v v v Real time Bus AVL pilot Travel Time Statewide Smart. NET deployment Weather forecast service pilot for phone v v ISP Partnerships Route-based Improved promotion of state and regional ‘travel and tourism’ v v Snowmobile Maps GIS coded trail-head parking

Planned Interactive Google Map Layers Airport contact info, access services Alternative Fuels Fueling stations Bicycling Area maps, routes, trails Bicycling Bike-Transit service details Border Crossings Crossing locations, delays Bridges Crossings, Restrictions Carpool and Vanpool Services Ferries and Waterways Terminals Intercity Bus stop Intercity Rail Station Intermodal Terminals Rail-truck terminal locations Local Bus and Rail Operator contact information Local Bus and Rail Routes (i. e. connect the stops) Paratransit Operator contact information Park and Ride Park and ride lots Parking Facilities Rest Areas Facilities & details Restrictions: weight and clearance Commercial vehicle restrictions Taxi Services Tourism Information Centers TIC contacts Tourism Promotion Agencies Regional, County orgs Truck Stops Facilities & details

Questions and Answers 511 NY Project Contact Information: Todd Westhuis, P. E. , Project Director NYSDOT Operations Division 518. 485. 0887 twesthuis@dot. state. ny. us Mary Harding, Outreach Coordinator NYSDOT Office of External Relations 518. 457. 2345 mharding@dot. state. ny. us www. 511 ny. org