A new approach towards a national inter -library loan system in The Netherlands: introducing VDX (public libraries) 9 th IFLA ILDS International Conference 22 September 2005
Why? • Request media via internet: – Many ways – All different – Not transparant • Limited use
Why? • The options of the current request service: – – – – Reserve at own library Reserve/request with libraries in the area Reserve/request within the province (some provinces) Request at WSF-libraries (via staff or account) Request music (need account) Request at university or royal library Library services without request option • Virtual school-library • Catalogue on bibliotheek. nl • Etc => One really needs to know the way
How it was Univ. and Royal Library (NCC/ILL) Music (CDR) 5 - 10. 000 52. 000 National 33. 000 150. 000 WSF prov. (NCC/ILL) WSF 13 (NCC/ILL) (69. 000 requested) Provinces (Sharing LIS) 500750. 000 Public libraries Region/ province 100150. 000 Local patron
The new approach • All media of all Dutch libraries for all patrons • Request as a patron via the Internet • Collect at your own library • With your own library card
The new approach • Use existing procedures and systems – Local library system – Van delivery schema’s – Local library to define request costs for patron – Clearing house to pass on costs between libraries
A new approach towards ILL • National initiative started in 2003: “Landelijk Lenen Lokaal Leveren” (National Lending Local Delivery) • Radical change in public library access policies • New ways of sharing public library resources and working together across the Netherlands • Providing a digital library service, available on-line • Using VDX software (FDI) to link together all the existing public library management systems.
Steps Landelijk Lenen Search Request Locate Order Return
Search Request
Request Search National A-select server Local A-select server SIP 2 Local library system Badge number Request form pincode Patron name, email Max. Costs Pick up location Title details Confirm request Confirmation
Locate request Z 39. 50 Local library system VDX system title, isbn, . . ROTA Route table (ROTA) Filtered & sorted on: • Library network (local, region, WSF etc. ) • Costs • Van routes • Load balancing
Order locate 2 1 received Request 1, Request 2, . . Work queue VDX system Request 1, Request 2, . . Work queue Requesting library issue Alert: item ready to collect SIP 2 Local library system Create temporary Record SIP 2 local library system Check-out shipped Responding library print: • Pick-list • Ship-list
Return order 3 4 returned request 1, request 2, . . VDX system Work queue request 1, request 2, . . work queue Requesting library Return SIP 2 Local library system Delete temporary record SIP 2 Local library system Check-in Received Responding library
Scope of the project • Existing National, provincial, regional and local infrastructure: – Technical • + 100 library systems (independent libraries and provincial networks) • Requires a technical solution to achieve effective communication between the different library systems • Administrative (hurdles) • Organisational (hurdles) • Create national vision on resource sharing
Approach • Step by step – Allowing the layered network of public libraries to be highly involved in the process – Integrated approach of processes, organisation and ICT • Related development: – Provincial catalogues – A-select
Benefits of the new approach • For the public: – Large offer of titles with the introduction of provincial catalogues and a request option appearing on sites with libraryservices – Same request functionality available on various sites (recognisable) – User friendly and easy service – No accounts or staff assistance needed to place a request
Benefits of the new approach • For libraries: – Own physical collection enlarged with the virtual collection of the library network – New service for the patrons – Automated request service by links between the VDX-system, the library management systems and systems of external suppliers • Avoiding extra and double work for staff • Automatic handing over of requests to system of external supplier (CDR, NCC)
Some wishes for the future • Support of more materials • Advanced request form for patrons • Advanced request handling for staff • Manage e-content – Using VDX, pilot takes place later this year
Thank you!
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