a member of the dti group CO-OPERATIVES SYSTEM

a member of the dti group CO-OPERATIVES SYSTEM 14 June 2006

System Objectives • • • Automation Decentralization Simplification Sustainability Quality Service Paperless Low cost strategy World class Properly managed Accessibility Client Service

Client Services Value Chain -Notes • The client service value chain is driven by 4 processes: – – Birth - Initial lodgement process Live - Amendment or extension/renewal process Death – Termination, deregistration or liquidation process Disclosure of information • All these processes are supported by: – An advice process - usually legal – Distribution process – where results/certificates are distributed to the client

E C L I E N T S A P O A G E N T C A M P U C S L I E 2 N 0 T 2 M A I L C C C B A N K C E L L E M A I L Client Services Functions and Statistics LODGEMENT PROCESSING DISPATCH BIRTH 0 0% 3 ASSIST CLIENTS 15000 WITH 0% LODGEMENT 14 120000 BACK OFFICE/ 0% TRACKING 22 80, 000 MAIL 0% 15 65000 SCANNING 0% 14 CLIENT REGISTRATIONS LIVE DEATH REGISTRATIONS ELECTRONIC, PAPER AND WAP AMENDMENTS /RESTORATIONS DEREGISTRATIONS/ LIQUDATIONS TRADEMARKS REGISTRATIONS DESIGNS REGISTRATIONS PATENTS REGISTRATIONS COPYRIGHTS REGISTRATIONS NAME RESERVATIONS CC REGISTRATIONS CO-OPS REGISTRATIONS 1870 0% 27 120 0% 2 600 0% 11 8 0% 1 27, 477 94% 7 18298 61% 10 3, 821 0% 22 1, 100 0% 6 TRADEMARKS RENEWAL/RESTORATION AND MAINT DESIGNS RENEWAL/RESTORATION AND MAINT PATENTS RENEWAL/RESTORATION AND MAINT COPYRIGHTS RENEWAL/RESTORATION AND MAINT CC AMENDMENTS CO-OP AMENDMENTS ANNUAL RETURNS NAME EXTENSIONS INFORMATION DATA MANAGEMENT BUSINESS DEVELOPMENT DATA RESTORATION 100 0% 2 0 0% 4 290 0% 8 CC RESTORATIONS/ CONVERSIONS CO RESTORATIONS/ CONVERSIONS TELE PHONE 1360 0% 5 731 CO LIQUDATIONS/ 0% DEREGISTRATIONS 8 CO-OP 1 LIQUDATIONS/ 0% DEREGISTRATIONS 1 CC LIQUDATIONS/ DEREGISTRATIONS ANNUAL GROWTH IP 10% E-MAIL HYBRID C MAIL L I E FAX N T MAIL FTP CD SMS ADVICE HELPDESK CCC KNOWLEDGE TEAM DISCLOSURE COMPANIES 25% PROCESS 310 0% 11 1 0% 0 328 0% 5 1 0% 0 19225 20% 30 29000 68% 17 120 0% 1 10, 919 100% 0 245 87% 1 215 0% 3 460 0% 1 10000 0% 12 28000 0% 24 5000 0% 7 4000 0% 35 COOPERATIVES 100%+ FUNCTION COLLECT VOLUMES P MONTH PERCENTAGE E STAFF FINAN CIAL/ REVENUE LEGAL HR ICT E X T E R N A L

Client Services Functions -Notes • • • The client service functions can be defined as pure business production functions of which the processes are informed by the acts and regulations and is thus administrative functions that can be performed by any one with the required amount of training. In a minimum of cases legal discretion might be required. The processes are initiated and paid for by a lodgement process that can be done electronically or on paper in a centralized or decentralized manner directly or through intermediaries through different channels. Lodgements are processed directly electronically or at the CIPRO offices. Results/Certificates are distributed to the client electronically through different channels, or collected as printouts. The intention is distribute printouts electronically to Post Offices where it will be printed and posted to the client. Information is disclosed to clients on request.

Client Services Process Architecture CLIENT POST OFFICES GOVERNMENT AGENCIES EMBASSIES AGENTS CIPRO CAMPUS COMMUNITY CENTRES CIPRO REGIONAL REPRESENTATIVES BUSINESS DEVELOPM AGENCIES CLIENT AUTHENTICATION AND ACCOUNT MANAGEMENT AND PAYMENT MANUAL FORMS ELECTRONIC E-FORMS SELF TRACKING PAPER ATTACHMENT SCANNING E-LODGEMENT E-ATTACHMENT HYBRID LODGEMENT PAPER E-ATTACHMENT FULL E-LODGEMENT E-CERTIFICATE/ SIGNATURES SCANNING WORKFLOW PROGRESS MONITORING, ENQUIRIES AND DISCLOSURE DISTRIBUTION OF RESULTS / DOCUMENTATION DIFFERENT FOR BUSINESS UNITS COMMON TO ALL BUSINESS UNITS E-FILING E-ATTACMENTS

Client Services Production Architecture CLIENT ACCOUNT MANAGEMENT CLIENT REGISTRATION C O M ELECTRONIC M SELF TRACKING O N W E B S I T E LODGEMENT AUTHENTICATION ACCOUNT MANAGEMENT LODGEMENT OF PAPER FORMS PAYMENT ACCEPTANCE/ EARLY REJECTION AT CIPRO SCANNING ELECTRONIC LODGEMENT PAYMENT RECEIPT GENERATION IMAGE GENERATION WORKFLOW COMPANIES COMMON TO ALL BUSINESS UNITS DIFFERENT FOR BUSINESS UNITS CLIENT MAINTENANCE CLOSE CORPORATIONS CO-OPERATIVES IP DISTRIBUTION OF RESULTS E-MAIL HYBRID MAIL FAX DISCLOSURE/RENDERING OF INFORMATION BUSINESS INTELEGENCE(MANAGEMENT INFORMATION) CUSTOMER RELATIONSHIP MANAGEMENT I M A G E B I L L I D N OM C A G U N M A A E G N N E D T M / E R C N E O T V E N T A N E N U N D E T C S M C O A A N N N T A N R G I O E N L MG E N T

Client Services Process and Production Architecture – Notes • The diagrams depicts the major processes required to service the clients and process their lodgements. • Of importance is that most processes are common to all the business areas and thus will form a part of a common architecture. • The major production processes are described in detail in the next slides.

Revenue Collection Process CLIENTS INDIVIDUALS INTERMEDIATRIES TRACKING AND PAYMENT E-LODGEMENT COUNTER LODGEMENT CORE BUSINESS SYSTEMS DELIVERY CHANNELS R E V E N U E C O L L E C T I O N CASH CHEQUES MONEY ORDERS CREDIT CARDS DEBIT CARDS ELECTRONIC FUNDS TRANSFERS DEPOSITS AT ABSA CLIENT ACCOUNTS AT CIPRO REVENUE ADMINISTRATION ENQUIRIES F I N A N C I A L I N S T I T U T I O N S

Tracking MANUAL TRACKING CIPRO STAFF TRACK AND AUTO PAYMENT WORKFLOW CLIENT TRACK AND AUTO PAYMENT CIPRO ACCEPT COMPANIES CO-OPS TRACKING SELF TRACKING AND PAPER ATTACHMENT WORKFLOW COMPANIES CO-OPS SELF TRACKING AND ELECTRONIC ATTACHMENT CLIENT TRACK AND AUTO PAYMENT CLIENT ATTACH AND SIGN ELECTRONIC CIPRO ACCEPT COMPANIES CO-OPS IMPLEMENTED DEVELOPED /NOT IMPLEMENTED FUTURE PROCESS WORKFLOW

Lodgement MANUAL FORM LODGEMENT TRACKING WORKFLOW CIPRO REGISTER CLIENT LODGE AND PAY ELECTRONICALLY CLIENT ATTATCH ADDITIONAL DOCUMENTS CIPRO ACCEPT ELECTRONICALLY COMPANIES CO-OPS LODGEMENT HYBRID ELECTRONIC LODGEMENT COMPANIES CLIENT ATTATCH DOCUMENTS ELECTRONICALLY CO-OPS LODGE AND PAY ELECTRONICALLY THROUGH WAP ELECTRONIC LODGEMENT COMPANIES CO-OPS IMPLEMENTED CLIENT LODGE AND PAY ELECTRONICALLY REGISTERED CLIENT LODGE, PAY AND SIGN ELECTRONICALLY DEVELOPED /NOT IMPLEMENTED FUTURE PROCESS CIPRO REGISTER

Distribution System WORKFLOW DISTRIBUTION E-LODGEMENT COMPANIES CO-OPS HYBRID LODGEMENT PRINT GENERATE DOCUMENT DISTRIBUTE DOCUMENT SMS NOTIFICATION ELECTRONICALLY SIGN DOCUMENT E-MAIL FAX HYBRID MAIL IMPLEMENTED DEVELOPED /NOT IMPLEMENTED FUTURE PROCESS

Disclosure FILE MANAGEMENT ELECTRONIC DISCLOSURE ELECTRONIC FILE MANAGEMENT SYSTEM CERTIFICATES COMPANIES COOPERATIVES BACKLOG SCANNING SCAN ALL FILES DECENTRILIZED SCANNING OF PRODUCTION COMPANIES COOPERATIVES PAPER DISCLOSURE WEB REQUEST FOR DISCLOSURE AUTOMATE DISCLOSURE PROCESS AUTOMATE PHOTOSTAT PROCESS COMPANIES COOPERATIVES IMPLEMENTED NOT IMPLEMENTED FUTURE PROCESS DISCLOSE

Current Status • Application System for Co-ops Registrations, amendments and disclosure has been developed and system tested for both electronic and paper forms. • 4 Weeks of user testing and training required before implementation to be done in a month. • ICT infrastructure implementation currently underway and ready by mid July 2006

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