8. CA Module by Poltys This application adds more features on Panasonic Communication Assistant. 1
8 -1. CA Module by Poltys Introduction Button on CA starts CA module to support several solutions. 2
8 -2. CA Module by Poltys Overview – ACD Reports ACD report adds more features to CA supervisor. Group Analysis / Agent Analysis / Graphical report / Export / Print Panasonic KX-TDE-NCP-NS ICD Group Log-in to PBX (or CA server) Ext 102 Ext 103 CA Multiplexor feature of CA Module by Poltys Log-in to 127. 0. 0. 1 Ext 101 Supervisor ADC Report feature of CA Module by Poltys Panasonic CA Supervisor - Information from PBX (or CA server) to CA Supervisor is used. - CA supervisor AK is required. - CSTA MUX AK is NOT required. (Technically PBX treats this solutions as CA. ) CA Supervisor 3
8 -2 -1. CA Module by Poltys Overview – ACD Reports (Screen) - For example, CA module monitors “Current Waiting Call” of CA Supervisor always and makes report of “Max. waiting Calls”. - CA supervisor has to work always. (Log-in to un-used extension is recommended. ) CA Supervisor 4
8 -3. CA Module by Poltys Overview – Conference Bridge Meet me conference and scheduled conference (Automatic call for conference) are provided by Poltys Appliance” hardware. It is connected to PBX as SIP phone. (CTI connection is not used. ) Panasonic KX-TDE-NCP-NS SIP Ext AK One hardware supports multiple channels. Asterisk is used technically. SIP Extension Panasonic CA Poltys Appliance (Linux) CA Module by Poltys Log-in for setting CA Pro CA Supervisor CA Operator 5 Max. 96 ch
8 -4. CA Module by Poltys Overview – Auto Attendant Incoming call can be transferred by name announcement instead of dial after listening to long AA message such as “For sales section, dial 1… For Alfred, dial 1. For Becky, dial 2. . ” Step 2 Becky Panasonic KX-TDE-NCP-NS Step 3 SIP Ext AK Transfer to Ext 102 (Becky). SIP Extension Panasonic CA Poltys Appliance (Windows) CA Module by Poltys Log-in for setting CA Pro / CA Operator CA Supervisor EXT 101 Alfred Ext 102 Becky Step 1 Please tell the name you want to talk. . - Poltys Appliance Windows type is required. (Not Linux) - Text to speech and speech recognition function of Windows are used. 6 Max. 48 ch
8 -5. CA Module by Poltys Overview – Appointment Reminder Call is made to customer automatically and message is announced. Message is pre-programmed by text. This is useful when customer does not read e-mail. Step 2 Step 1 Automatic Call Panasonic KX-TDE-NCP-NS Answer Customer SIP Ext AK SIP Extension Step 3 Automatic Announce Panasonic CA Poltys Appliance (Windows) CA Module by Poltys Log-in for setting CA Pro / CA Operator CA Supervisor Hello this is Panasonic Car Service. Inspection is required for your car in the next month. Please contact 01 -234 -5678 for reservation. - Poltys Appliance Windows type is required. (Not Linux) - Text to speech and speech recognition function of Windows are used. 7 Max. 48 ch
8 -6. CA Module by Poltys Overview – Outbound Dialer Call is made to customer automatically and CA user talks with the customer using extension phone. CA user can program several customers to contact and activate this feature when CA user is not so busy. Step 2 Answer Panasonic KX-TDE-NCP-NS Customer Automatic Call Outbound Dialer is useful after no response for Auto Attendant for example. Step 1 Automatic “Make Call” to customer CA Multiplexor by Poltys Log-in to 127. 0. 0. 1 Ext 101 CA user CA Pro / CA Operator CA Supervisor Panasonic CA 8 Outbound Dialer by Poltys
8 -7. CA Module by Poltys Programming Hint 127. 0. 0. 1 33334 8250 Password 10. 64. 213. 233 33334 Panasonic KX-TDE-NCP-NS 10. 64. 213. 233 for example 9
8 -8. CA Module by Poltys Contact above for followings and so on. - get latest software and manual. - buy software license. - report software trouble. - request feature improvement. http: //www. poltys. com/ 10
8 -9. CA Module by Poltys License Corresponding CA Module License on Client Side (CA User PC) Poltys Appliance Yes No appliance Not needed Yes (Conference Bridge licenses are required for each port. ) Appointment Reminder Yes (Appointment Reminder Licenses are required for each port. ) Auto Attendant Yes (Auto Attendant Licenses are required for each port. ) Outbound dialer Yes No appliance ACD Reports Conference Bridge 11
8 -10. CA Module by Poltys Reference • Product Leaflet (One for each CA Module) • Use Case (One for each CA Module ) – One page description regarding on how customers use the solution • Sales Presentation (One presentation for all five CA modules) – Product description, features, licensing, benefits to customer, how to position, how to sell • Technical Training Materials (One for each CA Module ) • You Tube Videos • http: //www. youtube. com/playlist? list=PLt 0 y. IYC 6 DZ 5 l 3 Q Zj 9 ihj. Xzn. Eun_UXCXXP • Operation Manual (One for each CA Module • Case studies (One for each CA Module) • Special Webpage • http: ///www. poltys. com/ca-modules 12
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