543662 -TEMPUS-1 -2013 -1 -ME-TEMPUS-JPHES IMPROVEMENT OF PARTNERSHIP

543662 -TEMPUS-1 -2013 -1 -ME-TEMPUS-JPHES “IMPROVEMENT OF PARTNERSHIP WITH ENTERPISES BY ENHENCEMENT OF A REGIONAL QUALITY MANAGEMENT POTENTIALS IN WBC” 543662 -TEMPUS-1 -2013 -1 ME-TEMPUS-JPHES IMPROVEMENT OF PARTNERSHIP WITH ENTERPISES BY ENHENCEMENT OF A REGIONAL QUALITY MANAGEMENT POTENTIALS IN WBC

Analysis of experiences on Quality Management System in Spain: Background and statistical trends v Dr. Luc Honore Petnji Yaya Ø Universitat Internacional de Catalunya, v Pr. Marti Casadesús Ø Universitat de Girona v Pr. Frederic Marimon Ø Universitat Internacional de Catalunya

General History of QMS ELI WHITNEY, 1793 Frederick Winslow , 1910 HENRY FORD, 1920 ANCIEN TIME Edwards Deming, 1950 ISO 9001, 1987 ISO 9001, 1994 MIL-Q-9858, 1963 ISO 9001, 2000 BS 5750, 1970 ISO 9001, 2008 In general, Management System Standards are set to be applied by any organization. However, the people involved, the culture and the uniqueness of each organization may differby country. In addition, MS depends upon the company’s own characteristics and the environment in which the activity is performed.

Background of QMS in Spain v 1945 IRANOR: Instituto de Racionalización y Normalización v 1946 IRANOR regulatory body standards (7. 810 normas) v 1947 Asociación Española de Normalización (AENOR) assumed the representation of Spain to the European (CEN, CENELEC and ETSI) and international bodies (ISO and IEC v 1986 Asociación Española de Normalización y Certificación (AENOR) v In 1986, the basic infrastructure to develop the certification activity was created v 1989 Management Systems certification based on UNE-EN ISO 9001 began v 1994 the first specific standard for Environmental Management was UNE 77801 v 1996 ISO 14001 was recognized and adopted by AENOR under UNE-EN-ISO 14001: 1996 v 2000 UNE 81900 for prevention of occupational risks v 2005 UNE 66177: 2005 (AENOR, 2005) Guidelines for Integration Management

Background of QMS in Spain Certification bodies AJA Registrars Nippon Kaiji Kyokai ISACert Global Applus+ QSCert BMC Certification GIC Pro. Cert Moody International BSI DEKRA QMI - SAI Global BM TRADA NSF - CMi Polish Register of Shipping LRQA KEMA APCER FM Global CCIC - China Cotecna GLI Peterson Control Union EQA certification UL Verification Services AENOR International RINA Bureau Veritas DNV (Det Norske Veritas) SGS Global Group ABS Group Services Descriptions Provides registration and training services at a local level. Provides Certification and verifies the safety management systems of ship-management companies and ships, in accordance with the International Safety Management (ISM) Auditing and certification bodies for the food and food related supply chains. Testing, inspection, certification and technological services company. provides certification Provides certification for IT organizations Provides Certification and Training. Provides Certification Provides technical inspection services, technical staffing services, consulting and training, and management system certification. provides management systems assessment, certification and training services Expert organization committed to safety and quality in the everyday relationship between human beings and technology, the environment and mobility. provides training courses, registration audits, and supplier management programs Provides Certification Delivers services and expertise to established and develop food supply operations Performs statutory surveys and issues appropriate certificates on behalf of numerous national Maritime Administrations. Provides certification, verification, validation, training services and approval Provides energy consulting, testing and certification dedicated to the certification of services, products and people Provides combination of engineering, underwriting and claims provides inspection, verification, certification and testing services Provides innovative trade inspection services, security and certification Provides certification to maintain the distribution viability of the products throughout the gaming industry Provides global one-stop-shop for a wide range of certification programs Provides certification and auditing and offers expertise in commercial testing, inspection and auditing Provides certification for companies, products and services, Provides certification and auditing Provides certification in maritime, oil, gas and energy, food and beverage, and health care. Provides inspection, verification, testing and certification Provides inspection, certification, auditing and training Provides certification and auditing Location Valencia Cadiz Madrid Huesca Barcelona Valencia Vigo Madrid Barcelona Madrid Santander Almeria Madrid Bilbao Madrid Vigo Madrid Barcelona Tarragona Madrid Barcelona Alcobendas Algeciras Madrid

General Knowledge v In general, the knowledge related to all aspects of the QMS in Spain is very high. Ø Ø For example Arenas et al. (2006) argued that 70 % of Spanish hospital they surveyed had a QMS and 90% had a high medical protocol and nursing plans. Thus, the authors concluded that there is a clear trend that exists towards the use QMS. despite the fact that the implementation of ISO 9000 standards in Spain is voluntary, it is in fact obligatory in certain industry sectors: construction, automotive, energy and certain telecommunications companies (Karapetrovic et al. , 2006) v There about 27 taught Official Masters and 6 official Doctorates Degrees offering programs related to QMS v Spanish organizations are now providing resources and activities specially designed for the development of their employees’ skills as well as providing formative assessments to monitor their progress. Ø Ø Ø training regarding the recognition of the importance of documenting processes Importance of environmental quality management Training to ensure that their employees correctly apply and understand the usefulness of QMS as an elements of the organization management v Spanish companies are also investing to develop seminars, training courses or workshops related to quality

Statistical Data ISO 9001 v 2012 there were over 1. 101 million certifications worldwide v Spain with 59418 was ranked third country worldwide after China and Italy v Second in Europe after Italy Figure 1: Trend of top five ISO 9001 certification in EU Figure 2: ISO 9001 decertification In EU

Statistical Data ISO 14001 v v 2012 there were over 285844 certifications worldwide Spain with 19470 was ranked fourth country worldwide after China, Japan and Italy Second in Europe after Italy With 3076 decertification in 2009, Spain was remained the leading EU country with the highest number of ISO 14001 between the year 2004 -2010 Figure 1: Trend of top five ISO 14001 certification in EU Figure 2: ISO 14001 decertification in EU

Programs of the establishment of QMS in the Spanish industry v Food and Agriculture Ø Ø Ø On top of ISO/IEC 22000, Spain is now offering certification in accordance with various International Schemes such as GAP, BRC, IFS or FACE specific certifications developed in Spain related to Productos Ibéricos e inspección de las explotaciones ganaderas de cerdos ibéricos Good Laboratory Practice (GLP) v Construction Ø Ø On top of the various ISO management there are training programs related to testing, inspection and certification required by EU regulation on safety requirements of the various products covered by the Directive of Construction Products (89/106/EEC) Programs related to autonomous region e. g. Entidades Colaboradoras en la Gestión de Licencias Urbanísticas: ECLUS offers inspection and certification programs related to quality management systems and environmental or verification of greenhouse gas emission v Tourism Ø Ø The certification brand for Spanish Tourist Quality is called MARCA Q Programs related to safety, physical, mechanical, chemical, electrical, sanitary etc. v Safety and Health at work Ø Ø On top of the existing MSS certifications Spanish companies can also get accreditation on the determination ofpollutants in industrial atmospheres, metals, ammonia, noise, calibration etc. Programs on tests, inspection and certification for the EU market related to the machinery, presses, machine tools, machinery for underground work covered by the Directive 2006/42/EC v Health Service Ø Ø Spanish organizations can freely implement Quality Management Systems for medical devices based on UNE-EN ISO 1348. There also programs on inspection, testing and certifications related to hospitals, primary care centers, hemodialysis units, pharmacies, etc. that are established and only recognized by Autonomous Communities