5 proposals to improve service for professional customers

5 proposals to improve service for professional customers in METRO Cash&Carry store on the fm position

1. DISCOUNTS Now in stores METRO Cash&Carry product discounts marked in red price tags. Suggest to specify also the old priceцену The proposal is particularly effective ü for owners of cafes, restaurants, bars ü allows the client to see an increase in their profits ü enhanced self-descriptiveness Pricelist

2. PROMOTIONS Customers expect their financial resources for a specific range when participating in certain promotions. Suggest a campaign to attract our regular clients If our client is leading us into a store for a new client, it's his constant assortment of discount during the month. In summary: the client becomes a loyal to us, is interested in bringing your friends, business partners, talks about the best promotions and store

3. STOCKS FOR BEGINNERS Suggest for a new customer to return the product "perishable « in two weeks ü By law we are required to take the product as well. ü Sounding out the proposal, we have a client to itself. There is a new customer. It's usually just started his business, so much risk, When making the initial purchase. Offer for new customer make discount on the first purchase across the range ü This proposal allows the client to place the "convenient" prices at his store, bar, cafe, restaurant for their first customers.

4. LOGISTICS Suggest to make delivery of the goods from the store for customers who "weren't going to buy so much. " In the cash area to post flyers or ads, and broadcast it on grammofonu. Notice that when you purchase a certain amount of money is to deliver goods to the home, cafe, bar, restaurant and shop. ü Customer understands that if there is a discount or he found something that was not going to buy, that is the possibility of delivery ü The customer can go to the store, even in a taxi that the goods will be delivered to him.

5. STAFF There are promotions for service staff according to their work. The team does not participate in them. I propose to introduce an action-motivation of employees, which will choose the best employee-colleague staff themselves. At the end of the month to vote. E valuation criteria: Professional and personal. Motivation may be different (award, holiday, gift, Hall of Fame). ü We have the most important thing is feedback. ü Control and staff selection ü Detection of hidden moments ü Increasing the quality of the service, the client will rarely find the empty shelves, unwillingness to answer basic questions.

Thank you for your attention