29 29 Beta Release October 19, 2010 Official Release November 9, 2010 Oded Moshe, Director of Product Management
Sys. Aid Calendar New Calendar in the End-User Portal • New calendar shows end-users the request dates and due dates of the service requests they’ve submitted as well as all group events • 29 29 Integrated with your help desk so all information is added automatically Create Group Events • Create group events for administrators and end-users who will view the events in their respective calendars 2 www. sysaid. com
Improved Usability New Dropdown List: Recently Viewed Items Faster access than ever to important information • Access a dropdown list of the last 10 items you viewed e. g. 29 29 assets, service requests, end-users, companies • Click on any item in the list for instant access to the pages you’ve already looked at! 3 www. sysaid. com
Help Desk Customization is Easier than Ever! • A new set of predefined dropdown filters allow you to easily choose the filters that will appear in your help desk list. • The expression builder now supports timers e. g. Time to Respond > 15 minutes • The expression builder now supports relative due dates e. g. “Last seven days, ” “Next seven days, ” “Has passed” • 4 You can create escalation rules 29 29 based upon timers e. g. time to respond, time to repair www. sysaid. com
Asset Management More options for even tighter inventory control • Disable assets you no longer use and maintain records of their entire service history • 29 29 Initiate an inventory update for any asset from within the asset form 5 www. sysaid. com
End-User Portal Better usability – for both you and your end-users! • New customization tool in the GUI helps you easily customize the end-user 29 29 Submit Service Request form • Print service requests directly from the End-User Portal 6 www. sysaid. com
Mobile Application Improvements to Sys. Aid’s mobile application for your i. Phone, Blackberry, and Android • Easily customize the mobile service request form with the 29 29 fields of your choice • There is now support for additional help desk fields e. g. activities 7 www. sysaid. com
Sys. Aid SNMP Faster and more detailed monitoring of your SNMP devices • Write to your SNMP devices and update their details e. g. change the owner name of a specific printer • Create filters for your SNMP queries e. g. query the toner level of your printers only • Speed has been optimized so SNMP scanning is faster than ever! 8 29 29 www. sysaid. com
CMDB Configuration management made easy • CI subtypes can have their own customized form view • 29 29 Create multiple CI relationships at once e. g. connect a network printer to all the computers that use it 9 www. sysaid. com
Permission Controls Tighter permissions on information sharing • Create permissions on which administrators can create, modify, and delete Knowledge Base 29 29 entries • Decide which administrators are permitted to create and modify news items 10 www. sysaid. com
Permission Controls Greater control of admin groups • Restrict individual reports per admin group so that admins in these groups can’t see or run the restricted reports • Choose to hide specific admin groups in service request dropdown lists • Create administrator permissions on modifying or viewing CIs according to the CI owner or group 11 29 29 www. sysaid. com
Online Aid Improvements to our online help files Get the info you need to get more out of Sys. Aid! • New and improved documentation – access it from anywhere within the software by clicking on the “? ” icon! • 29 29 New search mechanism to immediately access the topic of your interest 12 www. sysaid. com
General SLA Management • Write custom SQL queries on the measurements lists page to create any custom list you want Sys. Aid Chat • Force close chats sessions from within the chat console 29 29 13 www. sysaid. com
General Tasks & Projects • Create dependencies between tasks to coordinate the order in which tasks of a project must be completed 29 29 Manager Dashboard • In the Report Wizard, combine multiple entities for a completely customized report 14 www. sysaid. com
General 29 Click here to read the release notes 29 and download Sys. Aid 7. 5! 15 www. sysaid. com
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