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265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 Integrated Partners © 2014 Amadeus IT Group SA Relevant travel content and services Author, department, date, place

265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 Introduction to Integrated Partners © 2014 Amadeus IT Group SA 1

The end-to-end travel chain • Airport shuttles • Taxis • Parking. . . 265 The end-to-end travel chain • Airport shuttles • Taxis • Parking. . . 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ Travellers want content and services that are missing from the end-to-end _ They lose time: • Search and booking • Online search for relevant content and services • Providing credit card guarantees… In-trip • Queues for ground transportation at airports, • Lack of local currency for services on arrival, etc. Post-trip • Expenses and claims _ Business travellers want to pre-book complementary local content and services Page 3 © 2014 Amadeus IT Group SA Pre-trip

Integrated Partners Page 4 © 2014 Amadeus IT Group SA and easy-to-use solution to Integrated Partners Page 4 © 2014 Amadeus IT Group SA and easy-to-use solution to integrate a wide complementary range of fully optimised global and local content with trusted partners using the Amadeus front office of your choice. 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ Integrated Partners offers a unique

How Integrated Partners works _ _ Page 5 External providers Integrated Partners Amadeus e-Power How Integrated Partners works _ _ Page 5 External providers Integrated Partners Amadeus e-Power Amadeus Selling Platform Connect *Integrated Partners icons displayed solely for illustration purpose – not exhaustive list of content Amadeus e-Travel Management © 2014 Amadeus IT Group SA _ framework allowing external content or services to be integrated into Amadeus solutions Seamless integration of provider web page in Amadeus solutions — data exchange Display of external web pages from Amadeus solutions, without having to launch another browser session — one UI Cross-channel: content available at the same time in several Amadeus interfaces 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ Integration

265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 Benefits of Integrated Partners © 2014 Amadeus IT Group SA 2

Key benefits for Travel Agencies & TMCs content _ Optimise workflows and drive cost Key benefits for Travel Agencies & TMCs content _ Optimise workflows and drive cost savings with 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ Increase revenues with value added commissionable fully automated process, real time updates and seamless PNR integration booking requests _ Enhance customer service for better customer satisfaction and retention Page 7 © 2014 Amadeus IT Group SA _ Improve visibility of traveller bookings and post

Key benefits for Corporations 265 ced 1609 a 17 cf 1 a 5979880 a Key benefits for Corporations 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 Deliver relevant complementary content to travellers _ Provide financial and traveller security with preferred partner selection Page 8 _ _ Enforce corporate travel policies and negotiated rates Drive self-booking tool adoption _ Reduce time to book full business itinerary _ Enhance traveller experience _ Save traveller time at destination _ Improve management of provider costs © 2014 Amadeus IT Group SA _

265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 Overview © 2014 Amadeus IT Group SA 3

Relevant travel content and rates savings with faster, smoother access to advanced global and Relevant travel content and rates savings with faster, smoother access to advanced global and local content complementing the Amadeus offer • 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ Make operational Including taxis, airport shuttles, parking, hotels and rail. _ policies and negotiated rates Increase revenues with value-added commissionable content and mark-ups Page 10 © 2014 Amadeus IT Group SA _ Apply corporate travel

Relevant travel content and rates AOT Hotels Amex Hotel. Hub Bayer Hotels Btravel Cabforce Relevant travel content and rates AOT Hotels Amex Hotel. Hub Bayer Hotels Btravel Cabforce • • • Drivania El Corte Ingles Evolvi Finnish Rail Flygtaxi • • German Transfer Renfe SNCB Transhotel _ New partners are implemented in Amadeus on a regular basis _ A full Integrated Partner catalogue is available on request Page 11 © 2014 Amadeus IT Group SA • • • 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ Integrated today:

Integrated technology • seamless PNR interaction. • thanks to the inclusion of “other” segment Integrated technology • seamless PNR interaction. • thanks to the inclusion of “other” segment in the PNR • • fast and simple activation mid and back-office integration _ Improve post travel administration © 2014 Amadeus IT Group SA _ Combine partners easily into your existing workflow, 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ Perform real time bookings Page 12

Content and convenience • • • simple search, booking, retrieval and cancellation of content Content and convenience • • • simple search, booking, retrieval and cancellation of content no change to the booking flow and a single-trip itinerary encourages selfbooking tool adoption 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ Pre-trip • reliable pre-booked, pre-paid content and services* _ Post-trip • expenses and claims * dependent on contract between provider and Corporation/TMC Page 13 © 2014 Amadeus IT Group SA _ In-trip

Financial and traveller security Page 14 * Billing process is dependent on the provider Financial and traveller security Page 14 * Billing process is dependent on the provider © 2014 Amadeus IT Group SA _ financial and traveller security with the selection of only preferred providers Improved visibility on bookings and expenses and better managed provider costs thanks to simplified global monthly billing 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ Guaranteed

Booking an Integrated Partner 265 ced 1609 a 17 cf 1 a 5979880 a Booking an Integrated Partner 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 4 1 The external provider’s booking tool is accessed from an Amadeus front-office solution 3 A booking is completed on the integrated external booking tool Page 15 © 2014 Amadeus IT Group SA 2 The information is saved in the PNR and displayed together with the other segments The booking is recorded in the external provider’s system

265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 Pricing, activation and support © 2014 Amadeus IT Group SA 4

Pricing • Amadeus offers Integrated Partners free of charge to Corporations, Amadeus travel agencies Pricing • Amadeus offers Integrated Partners free of charge to Corporations, Amadeus travel agencies and TMCs Travel Management Company _ Between Amadeus and Integrated Partner Travel Management Company Page 17 yearly support Commission fee: charged per booking or revenue share _ Between Corporation or TMC and Integrated Partner • Individual commercial agreement between the corporation/TMC and the Integrated Partner. © 2014 Amadeus IT Group SA • Service fees: One-off integration fee and • Corporation 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ Between Corporation or TMC and Amadeus Corporation

Activation & Support process Partner signed • Activation is done on customer request only Activation & Support process Partner signed • Activation is done on customer request only 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ Pre-requisite: agreement Amadeus / Integrated _ To activate a new customer: • • Integrated Partner Corporation or TMC sends activation request to Amadeus Integration team activates partner content _ Support • Integration supported by Amadeus Service Management Center Page 18 © 2014 Amadeus IT Group SA • Corporation or TMC signs contract with the

265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 Questions? © 2014 Amadeus IT Group SA 5

Frequently asked questions (FAQ) Do I need to install any new applications or software Frequently asked questions (FAQ) Do I need to install any new applications or software to use Integrated Partners? If a local partner operates in more than one market, will the service be available in all markets? What training is needed to use Integrated Partners? Page 20 Local partners can be made available according to individual market requirements, and new partners are implemented on a regular basis. Today there are 14 partners available worldwide spanning the full traveller experience including airport shuttles, taxis and parking. No additional software or applications are required, a simple update of the office profile configuration is all that’s needed. A commercial agreement between Amadeus and the Integrated Partner specifies the geographical scope from where the services is saleable. For an extension of the scope please contact your Amadeus Representative. Integrated Partners integrates seamlessly into existing workflows and has been designed to be as intuitive and user-friendly as possible, so no specific training is needed. © 2014 Amadeus IT Group SA Which partners are available?

Find out more to provide the missing links with Integrated Partners 265 ced 1609 Find out more to provide the missing links with Integrated Partners 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ For further information on how • visit Amadeus Product Essentials amadeus. com/taproductessentials • contact your local Amadeus © 2014 Amadeus IT Group SA representative Page 21

265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 Annex: Integrated Partners booking flow in Amadeus e-Travel Management © 2014 Amadeus IT Group SA 6

265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 © 2014 Amadeus IT Group SA Annexe 1 Page 23

265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 © 2014 Amadeus IT Group SA Annexe 2 Page 24

265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 © 2014 Amadeus IT Group SA Annexe 3 Page 25

265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 © 2014 Amadeus IT Group SA Annexe 4 Page 26

265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 You can follow us on: Amadeus. ITGroup amadeus. com/blog amadeus. com © 2014 Amadeus IT Group SA Thank you