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Amadeus Business Management Platform ATS Page 3 RTS (CM, RC, RP, RMP) LINK Q-Manager Commission Manager © 2013 Amadeus IT Group SA _ _ _ Data management system All solutions are web based upon one single platform Could be bundled to automate fulfilment actions Designed especially for travel professionals to increase automation and efficiency of their business (http: //bmp. viaamadeus. com) 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ BMP incorporates various solutions: from Robotic Ticketing tools to Sales

Amadeus BMP: components Business Management Platform Commission Manager add-on Revenue Calculator add-on Auto Ticketing Solution Remote Pricer add-on Remote Multi. Pricer add-on Q Manager Commission Manager LINK © 2013 Amadeus IT Group SA Remote Ticketing Solution

What is Amadeus RTS? Consolidator RTS Subagent © 2013 Amadeus IT Group SA Remote Ticketing Solution is a fully automated solution to manage pricing, comparison and ticketing in the remote points of sales to ease relationship between non-IATA locations making the bookings (Subagents) and IATA travel agencies in charge of fulfilment activities(Consolidators)

Create PNR by non IATA PNR send back to non IATA Check PNR and issue TKT 20 -30 min per TKT Send PNR to IATA for issuing Check financial guarantee _ _ _ IATA TA staff is involved Huge time consuming Risk of human error, subject to ADM Not secured settlements, subject to financial abuse Difficult to control over subagent network © 2013 Amadeus IT Group SA Traditional workflow between non IATA and IATA

Ticketing with RTS PNR is ticketed with RTS and automatically sent back Ticketing setting and restrictions are verified by RTS _ 5 seconds per TKT Send PNR to RTS _ _ Credit limit is verified by RTS issuance Commission and Service Fee calculation Ticketing/airline restrictions applied Healthy and Guarantied Financial flow © 2013 Amadeus IT Group SA _ No IATA TA staff involved _ Credit control check before ticket Create PNR by non IATA

Amadeus RTS outline Consolidator Subagent management Ticketing Robot Ticketing management Credit limit and Settlement management Sales data management/ Reporting RTS Sales data management/ Reporting User access management Currency Exchange rate settings Notification system Settlement data check Notification system Commission Manager Remote Pricer Revenue Calculator Multi Pricer © 2013 Amadeus IT Group SA User access management

265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 Amadeus Remote Ticketing Solution Consolidator Ticketing management _ List of all sales outlets _ Available commands (issue, _ _ connected to Consolidator Enabling/disabling connected subagents Can cooperate with unlimited number of subagents Can split them per subagent groups for easy administration Page 10 _ void, refund, reissue, EMD) Basic restrictions(FOP, airlines, ticketing currency, manual TST) Advanced restrictions (country/city of departure/arrival, booking class, route, interline etc. ) Credit Limit and Settlement Management _ Credit Limit Control _ Available Credit Limit check _ _ _ before ticketing Multicurrency Notification about credit limit decreasing Add payment/Close period functionality © 2013 Amadeus IT Group SA Subagent management

265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 Amadeus Remote Ticketing Solution Consolidator User Access Management Notification System _ Sales/General reports in _ Access groups: _ admin _ supervisor _ agent _ Terminal activity control _ Visibility restrictions _ Credit Limit _ Close period _ Wrong commission _ _ web-based GUI, available 24/7 Export in XML and Excel formats Wide range of available filters (incl. per Subagent) Page 11 © 2013 Amadeus IT Group SA Sales Data Management

265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 Amadeus Remote Ticketing Solution Sales outlets/Subagents _ Available operations: _ Ticket Issue, Void, Refund (full, tax, with penalty), Reissue, Revalidation _ EMDs Issue, Void, Refund (full) Page 12 Sales Data Management User access management Settlement Data check Notification System _ Sales / General _ Access groups: • admin • agent _ Terminal activity _ Balance page _ State of credit _ E-mail reports in webbased GUI, available 24/7 _ Export in xls/xml formats control limit in read only mode _ notifications on credit limit decreasing Ticketing errors notifications © 2013 Amadeus IT Group SA Ticketing Robot

Amadeus RTS add-ons _ Commission Manager* • Allows automatic commission (FM) input into all PNRs made by non-IATA point of sale _ Revenue Calculator • Automatic service fee management based on Revenue rules. Can be combined with Commission Manager and calculate the Revenue based on the sum of Commission and Service fee amount • Allows to price and rebook the PNR, check fare and fare rules by sales outlet in the remote Consolidator office (including cross-partners) _ Remote Multi Pricer • Allows the simultaneous price comparison for the same PNR in the different remote Consolidators offices (including cross-partners in several countries) * Can be used as a stand alone solution © 2013 Amadeus IT Group SA _ Remote Pricer

Credit Limit setting _ Credit limit control setting (Y/N) _ Add payment automatically _ Balance period • weekly • other (every day, every 10 days, twice a month, end of quarter) • Credit • Prepayment _ Credit limit currency (can be _ * When payment is made with CC, credit limit of subagent is not affected multiple, currency list depends on countries settings) Notification about credit limit decreasing* © 2013 Amadeus IT Group SA _ Payment type

Ticketing Management (1) _ Consolidator has a full control of ticketing parameters for each © 2013 Amadeus IT Group SA _ connected agency Available commands (can be set for each group of TAs) • By default (in red) • Optional (in blue)

Ticketing Management (2) _ Basic restrictions • Restriction on form of payment (any, credit card only, credit card • • • forbidden) Airlines (allow/forbid ticketing on one or more airlines) Ticketing currency (allow/forbid one or more ticketing currencies) Manual mask (allow/forbid ticketing with manual TST)

Ticketing Management (3) _ Extended restrictions • Above basic restrictions Consolidator can set other options

Ticketing Robot _ Available entries Electronic tickets • Issue, Void • Refund (full, tax, with penalty) Reissue, Revalidation • _ EMDs • Issue, Void • Refund (full) *One Subagent may cooperate with several Consolidators at the same time

confidential RESTRICTED Amadeus RTS : demo

Customized Print Form (ITR) Available languages *: English Ukrainian Russian French Spanish German Italian Polish Hungarian Slovenian Albanian Macedonian Latvian *Translation can be made to any language by respective ACO

Amadeus RTS: challenges _ Agency consolidation is one of the main tendencies of our industry for the coming years: • In 2013 80% of air booking production in NECSE is concentrated in 472 accounts, 55 fewer than in 2012 (all GDS, Sirena excluded). _ _ it remains risky, with huge time and resource consuming However, consolidation is an important factor to remain powerful (or simply to survive) in an increasingly difficult and competitive market. Therefore it is possible to build and/or automate the sales network today with Amadeus RTS. © 2013 Amadeus IT Group SA _ Not having the efficient tool to manage the subagent sales

Amadeus RTS: our customers talks about four strongest (and fairly unique) capabilities of this solution 2. 3. 4. without implicate my own staff and resources Above of simply ticketing I can offer to my TAs network the access to my special fares and conditions, web based reporting tool and personalized ITR I can set the rules for each and every and be ensured in the financial flow. I have the supplementary revenue sources from Service fee collection from the subagent’s sales and can negotiate better override commissions with airlines using the raised sales volumes I can use RTS for mutual cross partner operations with my partners benefiting from better fare conditions/override commissions of each other. © 2013 Amadeus IT Group SA 1. I can build the secured TAs network, allowing issue tickets in my OID

Amadeus RTS: benefits 2. 3. 4. Subagents/Consolidators Full control, including the credit limit and ticketing settings, over the whole subagent network for Consolidators Access to GDS content for Subagents, best fares and full range of travel services without accreditation, 24/7 secure sales, national and cross-partner operations Improving efficiency, productivity, time saving and customer service © 2013 Amadeus IT Group SA 1. Complete automation of manual operations with

It’s time to start using Amadeus Remote Ticketing Solution © 2013 Amadeus IT Group SA Amadeus Remote Ticketing Solution is the most complete and effective way to manage your sales network, benefit from cross border opportunities and an additional source of revenue

Our customers talk about Amadeus Remote Ticketing Solutions Z. Mouhametova, Commercial Director, Transavia, Kazakhstan This solution allows us to reach a higher level of interaction with the sub-agents and intermediaries and have a clearly positive impact on the dynamics of sales A. Ryabchenko, Transport Department Director, UFSA, Ukraine Dealing with customers outside Jordan becomes more risk-free and efficient while using Amadeus RTS! With RTS, it is easy to control the credit facility with the sub-agencies, and it is because of this that we believe this product will help us increase our business out of getting new business opportunities from neighboring countries. Mohammad Aqel, Managing Partner of Golden Jubilee Travel & Sandy Travel, Jordan ” © 2013 Amadeus IT Group SA “ We are very happy with Amadeus RTS that allowed us to increase sales volumes, add customers to the database, and liberate agent’s hands.