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Business Management Platform ATS Page 3 RTS (CM, RC, RP, RMP) Link Q-Manager Commission Manager © 2013 Amadeus IT Group SA _ _ _ Ticketing tools to Sales Data management system All solutions are web based upon one single platform Could be bundled to automate fulfilment actions Designed especially for travel professionals to increase automation and efficiency of their business (http: //bmp. viaamadeus. com) 265 ced 1609 a 17 cf 1 a 5979880 a 2 ad 364653895 ae 8 _ BMP incorporates various solutions: from Robotic

Amadeus Business Management Platform Remote Ticketing Solution Time Limit Reminder Price Scanner Auto Ticketing Solution Wait List Monitoring Queue Manager PNR Rebooking Link Commission Manager HX/NU/NO clearance Queue cleanup Page 4 © 2013 Amadeus IT Group SA Business Management Platform Components

Amadeus Queue Manager: challenges _ _ _ usually a quite important part of agents’ work The agents spend their time for many routine operations like wait list management, HX/HU/NO segments clearance, passengers ‘notification on TL etc. It is time and resource consuming On average 20% of agents’ time is spent on queue monitoring. That is 1, 5 h per day, 1 working day per week However, the correct and on time queue monitoring is an important part of any travel agency workflow. Therefore it is possible to have today a cheap, easy to install and use solution Amadeus Q-Manager Page 6 © 2013 Amadeus IT Group SA _ Queue monitoring within Amadeus Selling Platform is

What is Amadeus Queue Manager? Amadeus Q-Manager provides a web based GUI where Travel Agency sets Queues to be monitored and Operations to be done within each queue. Once rules are entered and launched, Q-Manager checks in the Selling Platform every PNR from the dedicated Queue and performs the requested operation. Amadeus Q-Manager offers to Travel Agency the web based access to the reporting page and operation logs. Page 7 © 2013 Amadeus IT Group SA Amadeus Q-Manager is a robotic solution allowing automated Queue monitoring within Amadeus Selling Platform.

Amadeus Queue Manager Operation Scheme Queue checking Source queue Found PNRs Performing required operation Waitlist monitoring HX/NU/NO clearance PNR Rebooking Time Limit Reminder Price Scanner Queue sorting Error queue Success queue Central System Page 8 Processing types: • • • E-mail notifications Queue Manager © 2013 Amadeus IT Group SA Amadeus Selling Platform periodically

Amadeus Queue Manager Processing types PNR Rebooking PNRs rebooking based on scheduled period Cancelled segments Removing segments with status HX, UN or NO Queue cleanup Deleting PNRs that were placed to queues by Q-Manager (Success Queue and Error Queue) Price Scanner Automatic best ticket price search for all PNRs sent to the dedicated queue. Two type of processing are available: PNR rebooking with lowest fare or email notification to travel agency Time Limit Reminder Page 9 Confirms the flight segments when there are seats available in the required booking class Automatic email reminders sending to passengers regarding payment for their bookings © 2013 Amadeus IT Group SA Waiting list

Amadeus Queue Manager Working environment Amadeus BMP - Amadeus Selling Q-Manager Platform Web based interface with queue monitoring results and operation logs Email notification Page 10 HX/NU/NO clearance Wait list monitoring PNR Rebooking Queue cleanup Time Limit Reminder Price Scanner © 2013 Amadeus IT Group SA Admin page: Queues and Rules setting

Time Limit Reminder Business need _ Check the coming time limit for non ticketed PNRs and notify passengers (via phone, e-mail etc. ) is a daily charge for each travel agent. _ It takes a lot of time and is boring. tool which helps to automate this process. _ Today it is possible - Time Limit Reminder emails ticketing Time limit to agencies’ end customer. Page 13 © 2013 Amadeus IT Group SA _ Therefore it is very important for agent to have a

Time Limit Reminder Overview _ Sends passenger the email reminder about ticket payment before the Time Limit date _ Identifies the notification date according to the travel agency’s settings: • using remark in PNR • sending notification x days prior to time-limit in the PNR (TKTL, TKXL) field in the PNR _ E-mail customisation module is available _ Daily Notification report on all processed PNRs Page 14 © 2013 Amadeus IT Group SA _ Passenger’s email address for notification is taken from APE

Time Limit Reminder Workflow _ Agent creates PNR and sends into the source queue. _ Q-manager checks the Page 15 _ If all needed parameters are met Queue Manager sends the notification to the passenger’s e-mail. © 2013 Amadeus IT Group SA queue periodically and processes found PNRs.

Time Limit Reminder Example of rules settings Rule : Time Limit Reminder 3 days before TKTL date 12 Feb Booking date TK TL date is specified in PNR Page 16 Reminder 3 days before 15 Feb Ticketing deadline (TKTL) 22 Feb Departure date © 2013 Amadeus IT Group SA 1 Feb

Time Limit Reminder E-mail builder module _ Notification template can be set individually by each agency _ Possibility to use variables for e-mail template creation (Passenger’s first and last name, Booking reference, Route, Departure date, Time Limit, Agency name, Validating carrier, Itinerary) _ Usage of remark RM*LANG/ZZ, where ZZ – is a language code (i. e. EN for English) for identifying the notification language _ Reply-to option to add the e-mail address for replying Page 17 © 2013 Amadeus IT Group SA _ Multi language option is available

Price Scanner Business need _ Travel agencies express the need to check the better price for already created PNRs _ Manual check is very time & resources consuming. _ In order to automate the process and provide the most accurate up-to-date information Amadeus Price Scanner was designed Page 20 © 2013 Amadeus IT Group SA No guarantee to ‘catch’ the lowest fare, especially during off hours

Price Scanner Overview • Checks created PNRs for better fare • Secures significant and substantial revenue to the agency • Increases end customers loyalty and satisfaction Page 21 © 2013 Amadeus IT Group SA • Once better fare is found: Proceeds with rebooking or sends the notification to the agency

Price Scanner Workflow _ Agent creates a PNR and sends it to the source queue Rebooking Best Price scanning _ Price Scanner checks PNR creation/ sending to the source queue _ According to the Notifying Best Price scanning settings rebooks PNR or just sends a notification to the agent Page 22 © 2013 Amadeus IT Group SA the lowest fare

Amadeus Q-Manager: our customers talks about strongest capabilities of this solution 1. I can improve the agents workflow by routine processes automation 2. I can ensure operations performing during off hours to additional services Page 24 © 2013 Amadeus IT Group SA 3. I can increase customer loyalty and satisfaction thanks

Amadeus Q-Manager: benefits _ Automation of routine processes _ Time saving _ Better availability access, operations are _ Comfortable notification system via email _ Customer loyalty and satisfaction gain thanks to additional services Page 25 © 2013 Amadeus IT Group SA performed during off hours

_ Amadeus Q-Manager is a powerful robotic It’s time to start using Amadeus Q-Manager Page 26 © 2013 Amadeus IT Group SA solution allowing automated Queue monitoring within Amadeus Selling Platform, based on rules set by Travel Agency administrator.