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2011 ERICSA Annual Conference Neal W. Nelson Assistant General Counsel Director, Garnishment Operations Defense 2011 ERICSA Annual Conference Neal W. Nelson Assistant General Counsel Director, Garnishment Operations Defense Finance and Accounting Service May, 2011 Integrity - Service - Innovation

DFAS – Garnishment Operations Responsibilities Workload Systems New Initiatives Child Support Locate and Enforcement DFAS – Garnishment Operations Responsibilities Workload Systems New Initiatives Child Support Locate and Enforcement Issues Servicemembers’ Civil Relief Act Various Garnishment Issues 3/18/2018 Integrity - Service - Innovation 2

Responsibilities All Child Support/Alimony Garnishments for All Civilian Employees and Military members Paid by Responsibilities All Child Support/Alimony Garnishments for All Civilian Employees and Military members Paid by DFAS – Do. D, DOE, DHHS, EPA, BBG, DVA USFSPA Applications for Court-Ordered Divisions of Military Retired Pay Commercial Garnishments – Civilian Employees Military Commercial Debt Involuntary Allotments Chapter 13 and Chapter 7 Personal Bankruptcies 3/18/2018 Integrity - Service - Innovation 3

Staff Composition Assistant General Counsel, Director– Neal W. Nelson Deputy Assistant General Counsel, Deputy Staff Composition Assistant General Counsel, Director– Neal W. Nelson Deputy Assistant General Counsel, Deputy Director– Scott Lafferty Four Team Attorneys Four Multi-disciplined Teams – 52 Employees P Four Supervisory Paralegals P Eleven/Twelve Paralegals Per Team Five Support Staff: P P P Executive Assistant Systems Analyst (IGS), State Child Support Liaison Systems Analyst (IGARN), Telework Coordinator Legal Assistant Secretary Document Control Center – 11 Employees P Supervisory Mail Equipment Operator P Nine Mail Equipment Operators 3/18/2018 Integrity - Service - Innovation 4

Workload Court Ordered Actions Processed: FY 2005: FY 2006: FY 2007: FY 2008: FY Workload Court Ordered Actions Processed: FY 2005: FY 2006: FY 2007: FY 2008: FY 2009: FY 2010 FY 2011 341, 281 324, 281 342, 734 353, 807 409, 133 15. 6% Increase 410, 940 196, 957 - FYTD Average Monthly Pay Out: $130 -140 Million 3/18/2018 Integrity - Service - Innovation 5

Workload by Case Type Alimony/Child Support: 67. 88% USFSPA: 12. 26% Commercial Debt: Military: Workload by Case Type Alimony/Child Support: 67. 88% USFSPA: 12. 26% Commercial Debt: Military: 2. 96% Civilian: 13. 20% 16. 16% Bankruptcy: 3. 69% 3/18/2018 Integrity - Service - Innovation 6

Garnishment Systems • Payroll Locator File System (PLFS) P PLFS contains Do. D Civilians, Garnishment Systems • Payroll Locator File System (PLFS) P PLFS contains Do. D Civilians, Military Active Duty, Reserves and Retirees – Also contains information for employees of other agencies that DFAS pays: Currently DOE, DHHS, EPA, BBG and DVA Employees P Utilized throughout DFAS • Electronic Document Management System (IGARN) ü Workflow Management & Imaging System P All Documents Received by Mail are Imaged P Interfaces with PLFS & IGS P Fax Gateway – Electronically routes Documents to IGARN 3/18/2018 Integrity - Service - Innovation 7

Garnishment Systems (Continued) • Integrated Garnishment System (IGS) ü Facilitates automated processing of garnishments Garnishment Systems (Continued) • Integrated Garnishment System (IGS) ü Facilitates automated processing of garnishments • Paralegal is solely responsible for implementing the garnishment • Completely eliminates hand-offs and re-entry of data • Eliminates errors and re-work P Assists paralegals with the validation of legal documents through legal review functionality P Automates the creation of a variety of notification letters P The single interface between IGARN, PLFS and Payroll Systems All DFAS pay systems except DJMS-RC are interfaced Interfaces provide status updates for both the affected employee and the garnishment transaction – IGS creates notifications based on feedback from the pay system P IGS utilizes Smart Docs to send electronic notification of garnishments Decreases receipt time Reduces costs: postage, paper, man hours 3/18/2018 Integrity - Service - Innovation 8

Electronic Commerce Initiatives – Kids 1 st DFAS Kids 1 st Program P Child Electronic Commerce Initiatives – Kids 1 st DFAS Kids 1 st Program P Child Support Enforcement Agencies Send Orders Directly to DFAS over secure network - First of its kind in the country! P Kids 1 st file layout served as the model for the electronic Income Withholding Order (e. IWO) program – Developed in coordination with DFAS, Federal Office of Child Support Enforcement (OCSE) and the states We currently have 30 states using EC to send child support orders to DFAS FY 09 - e. IWO Production up 40% over FY 08 FY 10 Production – Over 100, 000 electronic orders received 3/18/2018 Integrity - Service - Innovation 9

Kids 1 st - e. IWO Five states use the Web Based process; P Kids 1 st - e. IWO Five states use the Web Based process; P Georgia - Hawaii – New Mexico – Utah - Wisconsin Two states use the Batch Process; South Dakota – Iowa Twenty-three states in Production with e. IWO; P Arizona - California – Colorado – Idaho - Illinois - Indiana – Massachusetts – Michigan – Missouri -Nebraska – New Jersey New York - North Carolina – North Dakota – Ohio - Oklahoma – Oregon – Pennsylvania – Texas – Virginia – Washington D. C. - West Virginia Four states In Development/Testing – Projected Implementation – FY ‘ 11 P Mississippi – Hawaii (Conversion) 3/18/2018 Integrity - Service - Innovation 10

Electronic Bankruptcy Court Interface e. BCI Implemented February 2010 We are now receiving bankruptcy Electronic Bankruptcy Court Interface e. BCI Implemented February 2010 We are now receiving bankruptcy documents electronically by batch file FY 2011 – 973 documents received Benefits – Decreases time to receive bankruptcy documents Eliminates need to process hard copy documents received by mail Eliminates manual workload to look up missing SSN’s Decreases the probability of violation of the automatic stay by giving us the opportunity to stop garnishments & debt collections P Automates the re-routing process of “no-match SSN” documents to Debt and Claims Management P P 3/18/2018 Integrity - Service - Innovation 11

Do. D Policy Parents Are To Be Fiscally Responsible For Their Children 3/18/2018 Integrity Do. D Policy Parents Are To Be Fiscally Responsible For Their Children 3/18/2018 Integrity - Service - Innovation 12

Service Regulations Army - AR 608 -99 Air Force - AFI 36 -2906 Navy Service Regulations Army - AR 608 -99 Air Force - AFI 36 -2906 Navy - SECNAVINST 7431. 1 Marine Corps - Marine Corps Order P 5800. 16 (LEGADMIN) Chapter 15 Coast Guard - PERSMAN Chapter 8 M 3/18/2018 Integrity - Service - Innovation 13

Service of Process Jurisdictional Issue Personal Service Overseas http: //www. travel. state. gov/law/info/judicial_680. html Service of Process Jurisdictional Issue Personal Service Overseas http: //www. travel. state. gov/law/info/judicial_680. html 3/18/2018 Integrity - Service - Innovation 14

Resources • ‘A Caseworker’s Guide to Support Enforcement and Military Personnel’ • P http: Resources • ‘A Caseworker’s Guide to Support Enforcement and Military Personnel’ • P http: //www. acf. hhs. gov/programs/cse/fct/militaryguide 2000. htm (Click on virtual library of training materials) • ‘Working with the Military on Child Support Matters: Trainer Guide’ Phttp: //www. acf. hhs. gov/programs/cse/pubs/training/working_with_military 3/18/2018 Integrity - Service - Innovation 15

Locate Issues and VOE’S • The information is contained in the Quarterly Wage & Locate Issues and VOE’S • The information is contained in the Quarterly Wage & New Hire Reports ─ these include all pays the member received for the quarter. • Ask State Child Support Office for Do. D External Locate Requests ─ sent from the state to DMDC P Active duty/unit duty address P Reserves-unit/duty address P Retired-home address P Contact your state technical support liaison listed on ACF website under new hire contacts • Use of subpoena is cumbersome for states & puts heavy burden on DFAS. 3/18/2018 Integrity - Service - Innovation 16

Facilitating Service of Process Army: Office of the Judge Advocate General Attn: DAJA-LA 2200 Facilitating Service of Process Army: Office of the Judge Advocate General Attn: DAJA-LA 2200 Army Pentagon Washington, D. C. 20310 (703) 588 -6708 Air Force: AFLSA/JACA 1420 Air Force Pentagon Washington, D. C. 203301420 (703) 697 -0413 Navy: Office of the Judge Advocate General (Code 16) 1322 Patterson Avenue, SE Suite 3000 Washington Navy Yard, D. C. 20374 -5066 (202) 685 -4637 3/18/2018 Integrity - Service - Innovation 17

Military Locator Army Active Duty: Army Worldwide Locator 8899 E. 56 th Street Indianapolis, Military Locator Army Active Duty: Army Worldwide Locator 8899 E. 56 th Street Indianapolis, IN 46249 -5301 1 -866 -771 -6357 Permanently disabled! Navy: Navy Personnel Command (PERS 312) 5720 Integrity Drive Millington, TN 38055 -3120 (901) 874 -3388 fax (901) 874 -2000 Air Force: Army Reserve: Commander ARPERCEN 9700 Page Blvd St. Louis, MO 63132 (314) 538 -3777 HQ/AFPC/DPDXIDL 550 C. St. West, Suite 50 Randolph AFB, TX 78150 -4752 (210) 565 -2660 (210) 565 -1675

Military Locator (Cont’d) Marine Corps: HQMC – MMSB -17 2008 Elliot Road, Room 203 Military Locator (Cont’d) Marine Corps: HQMC – MMSB -17 2008 Elliot Road, Room 203 Quantico, VA 22134 -5030 (703) 784 -3941 www. mmsb. usmc. mil Coast Guard: US Coast Guard Personnel Command 2100 2 nd St. SW Washington, DC 20593 (202) 493 -1200 fax (202) 267 -4985

Facilitating Service of Process Army: Office of the Judge Advocate General Attn: DAJA-LA 2200 Facilitating Service of Process Army: Office of the Judge Advocate General Attn: DAJA-LA 2200 Army Pentagon Air Force: Washington, D. C. 20310 AFLSA/JACA (703) 588 -6708 1420 Air Force Pentagon Washington, D. C. 20330 -1420 (703) 697 -0413 Navy: Office of the Judge Advocate General (Code 16) 1322 Patterson Avenue, SE Suite 3000 Washington Navy Yard, D. C. 20374 -5066 (202) 685 -4637

Facilitating Service of Process Marine Corps: Paralegal Specialist Headquarters, US Marine Corps (JAR) 2 Facilitating Service of Process Marine Corps: Paralegal Specialist Headquarters, US Marine Corps (JAR) 2 Navy Annex Quantico, VA 22134 (703) 614 -3880 Coast Guard: United States Coast Guard G-PC (USCG) Room 4100 E, CGHQ Department of Transportation Washington, D. C. 20590 (202) 267 -2799

Voluntary Acknowledgement of Paternity Previous Do. D policy - Out of wedlock children were Voluntary Acknowledgement of Paternity Previous Do. D policy - Out of wedlock children were dependents for health care benefits P Judicial determination of paternity P Dependent upon member for more than 50 percent of his or her support January 28, 2008 - New policy expands and creates a third category: a voluntary acknowledgement of paternity P Policy is to facilitate entitlements to military benefits provided to children of Uniformed Service Members 3/18/2018 Integrity - Service - Innovation 22

Servicemembers’ Civil Relief Act (SCRA) 3/18/2018 Integrity - Service - Innovation 23 Servicemembers’ Civil Relief Act (SCRA) 3/18/2018 Integrity - Service - Innovation 23

Time for a Change “Congress has long recognized that the men and women of Time for a Change “Congress has long recognized that the men and women of our military services should have civil legal protections so they can "devote their entire energy to the defense needs of the Nation. " With hundreds of thousands of servicemembers fighting in the war on terrorism and the war in Iraq, many of them mobilized from the reserve components, the Committee believes the Soldiers' and Sailors' Civil Relief Act (SSCRA) should be restated and strengthened to ensure that its protections meet their needs in the 21 st century. ” House Committee on Veterans Affairs Report 108 H. Rpt. 81 3/18/2018 Integrity - Service - Innovation 24

Servicemembers’ Civil Relief Act (SCRA) Purposes of the SCRA: (1) to provide for, strengthen, Servicemembers’ Civil Relief Act (SCRA) Purposes of the SCRA: (1) to provide for, strengthen, and expedite the national defense through protection extended by this Act to service members of the United States to enable such persons to devote their entire energy to the defense needs of the Nation; and (2) to provide for the temporary suspension of judicial and administrative proceedings and transactions that may adversely affect the civil rights of service members during their military service. 3/18/2018 Integrity - Service - Innovation 25

ORGANIZATION Found at 50 USC App. §§ 501 -596 (cites herein are to 50 ORGANIZATION Found at 50 USC App. §§ 501 -596 (cites herein are to 50 U. S. C. App. § ___) Title I - General Provisions Title II - General Relief P P Default judgments and stays --§§ 521, 522, 524, 525 Fines & Penalties in contracts - § 523 Statutes of Limitation --§ 526 Maximum rate of interest - § 527 Title III (§§ 531 -538) P Major substantive protections against evictions, termination of installment contracts, foreclosure on mortgages, and termination of leases by lessees, protection to dependents 3/18/2018 Integrity - Service - Innovation 26

ORGANIZATION (cont. ) Title IV - Life Insurance (§§ 541 -549) Title V - ORGANIZATION (cont. ) Title IV - Life Insurance (§§ 541 -549) Title V - Taxes and Public Lands P § 571 - Residence for tax purposes Title VI - Administrative Remedies Title VII - Further Relief 3/18/2018 Integrity - Service - Innovation 27

New Improved SCRA On 19 December 2003, President Bush signed the SCRA, a complete New Improved SCRA On 19 December 2003, President Bush signed the SCRA, a complete revision of the SSCRA. The SCRA was written to: P Clarify the language of the SSCRA P Incorporate and codify many years of judicial interpretation of the SSCRA P Update the SSCRA to reflect developments in American life since 1940 3/18/2018 Integrity - Service - Innovation 28

Scope of the SCRA Who is Covered: P Active Military Army, Navy, Air Force, Scope of the SCRA Who is Covered: P Active Military Army, Navy, Air Force, Marine Corps, Coast Guard Reservists called to active duty National Guard in Title 10 status or Title 32 status if called to active duty for more than 30 days for purposes of responding to a national emergency declared by the President and supported by federal funds Not applicable to: P P Retirees Civilian Employees Do. D Contractors Dependents* *Certain protections may apply to contractual obligations of dependents (e. g. , leases terminations) 3/18/2018 Integrity - Service - Innovation 29

Proceedings/Orders Covered by SCRA Judicial Proceedings Administrative proceedings (as of Dec. 2003) Entry of Proceedings/Orders Covered by SCRA Judicial Proceedings Administrative proceedings (as of Dec. 2003) Entry of interim orders (as of Dec. 2004) Entry of final orders The SCRA has very limited effect on the enforcement of withholding orders (garnishments) 3/18/2018 Integrity - Service - Innovation 30

Automatic Stays As a general rule, the court must grant an initial stay of Automatic Stays As a general rule, the court must grant an initial stay of proceeding for no less than 90 days if properly requested by the Service member (plaintiff or defendant). Rationale: With delayed mail delivery and diminished opportunities to consult with legal counsel so common to military service, a period of time is needed to allow an adequate opportunity for servicemembers to consult with military or civilian counsel, and to respond to the courts. 3/18/2018 Integrity - Service - Innovation 31

Member Requests for Stay of Proceedings Two-fold request: P Communication from the service member: Member Requests for Stay of Proceedings Two-fold request: P Communication from the service member: Setting forth facts in which current military duty requirements materially affect his/her ability to appear Stating a date when the Service member will be available to appear P Letter from the Service member’s commanding officer affirming the following: Service member's military duty prevents an appearance Military leave is not authorized for the Service member at the time of the letter P If this letter contains the Service member’s available court dates, the court may deem the letter sufficient to pass the two-fold test. 3/18/2018 Integrity - Service - Innovation 32

Effect of Request for Stay on Member’s Rights Application for a stay under § Effect of Request for Stay on Member’s Rights Application for a stay under § 522 does not constitute an appearance for jurisdictional purposes and does not constitute a waiver of any substantive or procedural defense (including a defense relating to lack of personal jurisdiction). 3/18/2018 Integrity - Service - Innovation 33

DOD Instruction 1327. 6 - Leave & Liberty Mandates that service member’s commander grant DOD Instruction 1327. 6 - Leave & Liberty Mandates that service member’s commander grant leave for paternity and support hearings. Exceptions: P Service member is deployed in a war P Exigencies of military service require denial of such a request 3/18/2018 Integrity - Service - Innovation 34

Subsequent Requests for Stay Court has the discretion to grant or deny the stay Subsequent Requests for Stay Court has the discretion to grant or deny the stay If the court denies the stay, it must appoint an attorney to represent the service member 3/18/2018 Integrity - Service - Innovation 35

SCRA and Default Judgments When a defendant does not appear in court or respond SCRA and Default Judgments When a defendant does not appear in court or respond to court summons, the SCRA requires a sworn affidavit by the plaintiff stating either: P Whether or not the defendant is in military service and showing necessary facts to support the affidavit P The plaintiff is unable to determine whether or not the defendant is in military service. Consequences of failing to file an affidavit P A non-service member defendant has no remedy. P If the defendant is a service member, then the order can be voided and is subject to attack upon a showing that the service member: is materially affected by reason of military service in making a defense to the action has a meritorious or legal defense to all or part of the action. 3/18/2018 Integrity - Service - Innovation 36

SCRA and Default Judgments If defendant is not in the military, the plaintiff may SCRA and Default Judgments If defendant is not in the military, the plaintiff may proceed to final judgment. If defendant is in the military, the court is required to appoint an attorney for the defendant. 3/18/2018 Integrity - Service - Innovation 37

Appointed Counsel When defendant is a service member, the court must appoint an attorney Appointed Counsel When defendant is a service member, the court must appoint an attorney prior to granting a default judgment Duties of appointed attorney P protects Service member’s rights P determines status and seeks stay Can’t waive rights or bind service member 3/18/2018 Integrity - Service - Innovation 38

SCRA and Default Judgments SCRA default guidance applies to all of the following: P SCRA and Default Judgments SCRA default guidance applies to all of the following: P P 3/18/2018 Final Judgments Interim Orders (New) Court Orders Administrative Support Orders but… not to administrative enforcement remedies, such as liens, wage withholdings, etc. Integrity - Service - Innovation 39

Certificate of Military Status Defense Manpower Data Center (DMDC) Provide Certificate as to military Certificate of Military Status Defense Manpower Data Center (DMDC) Provide Certificate as to military service on the Internet – acceptable documentation to show whether he/she is in the military https: //www. dmdc. osd. mil/scra/owa/scra. home 3/18/2018 Integrity - Service - Innovation 40

DMDC Certificate of Military Status If the Service member is on active duty, this DMDC Certificate of Military Status If the Service member is on active duty, this is what you’ll see: 3/18/2018 Integrity - Service - Innovation 41

DMDC Certificate of Non-Military Status If the Service member is NOT on active duty, DMDC Certificate of Non-Military Status If the Service member is NOT on active duty, this is what you’ll see: 3/18/2018 Integrity - Service - Innovation 42

Reopening a Default Judgment Service member can request court to re-open judgment any time Reopening a Default Judgment Service member can request court to re-open judgment any time during Service member’s period of military service Service member or their attorney can also file an application to re-open within 90 days of the end of military service 3/18/2018 Integrity - Service - Innovation 43

6% Rate Cap SCRA rule on interest New law clarifies that interest above 6% 6% Rate Cap SCRA rule on interest New law clarifies that interest above 6% must be forgiven (some creditors were deferring interest) Applies to child/spousal support arrearages Applies to only those arrearages incurred prior to induction to active duty Material affect analysis applies Under SCRA, Service member must request the cap and produce orders

FEIN for Military & Civilian Employees Army (Active Duty) Army (Reserve Duty) Air Force FEIN for Military & Civilian Employees Army (Active Duty) Army (Reserve Duty) Air Force (Active Duty) Air Force (Reserve Duty) Navy (Active Duty) Navy (Reserve Duty) Marine Corp (Active & Reserve) Retired Pay Do. D Civilian Employees Do. E Civilian Employees HHS Civilian Employees EPA Civilian Employees BBG Civilian Employees Department of Veterans Affairs 3/18/2018 Integrity - Service - Innovation 359990000 351819323 849990000 849980000 349990000 349980000 539990000 340727612 311575142 530197006 530196960 520852695 522260085 123456789 45

Military Pay • Do. D Pay Tables ühttp: //www. dfas. mil/militarypaytables. html • Basic Military Pay • Do. D Pay Tables ühttp: //www. dfas. mil/militarypaytables. html • Basic Allowance for Housing (BAH) ühttp: //perdiem. hqda. pentagon. mil/perdiem/ ü(Contains BAH tables & zip code feature to search) • Leave and Earnings Statement (LES) ühttp: //www. dfas. mil/militarypay/newinformation. html

Figuring Support Obligations • States will establish support amount in accordance with their State’s Figuring Support Obligations • States will establish support amount in accordance with their State’s guidelines: PMost States use “all income” to compute the amount PIncludes both taxable and non-taxable income PIncludes pay and allowances • Military Base Pay by Rank and Time in Service • Special Pays • Allowances: PBAH (Basic Allowance for Housing) - Amount increases with Rank PBAS (Basic Allowance for Subsistence) 3/18/2018 Integrity - Service - Innovation 47

What is Disposable Pay? IT DEPENDS! • The type of garnishment action determines how What is Disposable Pay? IT DEPENDS! • The type of garnishment action determines how Disposable Pay is calculated – Generally: PGross Pay Minus Authorized Deductions • For Child Support Cases: PIncludes All “Pay Items” – Base Pay and Special Pays PBonuses Included – However… P Excludes – Allowances like BAH, BAS, Taxes – But… P “Normal” retirement deductions – TSP • See 5 C. F. R. § 581 3/18/2018 Integrity - Service - Innovation 48

Military Pay • The quarterly wage report provided to NDNH includes all income received Military Pay • The quarterly wage report provided to NDNH includes all income received by a military person. • Special Skills Pays ü ü ü Flight pay Hazardous duty pay Career Sea pay Submarine duty pay Jump pay Many others • Bonuses ü Lump-sum (usually for Re-enlisting) • A detailed list of those pays can be found in the DFAS Quick Guide. (See DFAS web site under child support agencies’ information). 3/18/2018 Integrity - Service - Innovation 49

Pay Office Addresses • Obtain Service Members’ Payroll Information from the Appropriate Military Finance Pay Office Addresses • Obtain Service Members’ Payroll Information from the Appropriate Military Finance Center Air Force Active Duty, Air Force Reserves & National Guard DFAS Indianapolis Attn: DFAS IN-GA 8899 East 56 th Street Indianapolis, IN 46249 Army Active Duty, Army Reserves & Army National Guard DFAS Indianapolis Attn: DFAS IN-FJEF 8899 East 56 th Street Indianapolis, IN 46249 -0865 3/18/2018 Navy Active Duty, Navy Reserves DFAS Cleveland Attn: DFAS CL-GAF 1240 E. 9 th Street Cleveland, OH 44199 Marine Corps Active Duty DFAS Cleveland Attn: DFAS-CL -FCRAF 1240 E. 9 th Street Cleveland, OH 44199 Marine Corps Reserve Duty DFAS Cleveland Attn: DFAS-CL-FPPR 1240 East 9 th Street Cleveland, OH 44199 Integrity - Service - Innovation 50

Legal Authority The laws and regulations we use: Child Support/Alimony P Statutory Involuntary Allotments Legal Authority The laws and regulations we use: Child Support/Alimony P Statutory Involuntary Allotments - 42 USC 665, 32 CFR 54 P Garnishments - 42 USC 659, 5 CFR 581 Commercial Debt - Civilian/Military P Civilian - 5 USC 5520 a, 5 CFR 582 P Military - 5 USC 5520 a, 32 CFR 112, 113 Uniformed Services Former Spouses’ Protection Act P 10 USC 1408, Do. DFMR Vol 7 B, Chap 29 Consumer Credit Protection Act - 15 USC 1673 Servicemembers’ Civil Relief Act - 50 USC App. 501 Et seq. 3/18/2018 Integrity - Service - Innovation 51

Child Support Use Income Withholding Orders (IWO) under 42 U. S. C. § 659 Child Support Use Income Withholding Orders (IWO) under 42 U. S. C. § 659 or statutory allotment under 42 U. S. C. § 665 IWO quicker to Implement IWO can also be sent electronically through Kids 1 st – e. IWO Allocation - When we receive a second or subsequent order and the member’s disposable pay is insufficient to pay all ordered amounts, we must allocate payments between the orders. 3/18/2018 Integrity - Service - Innovation 52

Contact Information Send garnishment orders to: DFAS-HGA-CL P O Box 998002 Cleveland, OH 44199 Contact Information Send garnishment orders to: DFAS-HGA-CL P O Box 998002 Cleveland, OH 44199 -8002 Customer Service: 1 -888 -332 -7411 Fax Gateway: 1 -877 -622 -5930 Website: http: //www. dfas. mil/ (click on the Garnishment link under the Quick Links Section) 3/18/2018 Integrity - Service - Innovation 53

Uniformed Services Former Spouses’ Protection Act (USFSPA) Allows Applicant to Apply for Payment of: Uniformed Services Former Spouses’ Protection Act (USFSPA) Allows Applicant to Apply for Payment of: P Division of Retired Pay as Property P Current Child Support P Child Support Arrears P Current Alimony Maximum Payment: P 50% of Disposable Pay P If Combined with Garnishment Order - 65% Maximum

Helpful Website Links Helpful Website Links

Organization: Garnishment – Notable Awards 1997 Hammer Award from Vice President Al Gore 1999 Organization: Garnishment – Notable Awards 1997 Hammer Award from Vice President Al Gore 1999 ASMC Team Achievement Award for Meritorious Performance in Electronic Data Management 2000 Valued Partner Award from the Federal Office of Child Support Enforcement Commissioner 2001 Do. D Electronic Commerce Pioneer Finalist Award from the Do. D Joint Electronic Commerce Program Office 2001 Employer of the Year in Recognition of Helping Children through the Kids 1 st Program from the State of Oklahoma 3/18/2018 Integrity - Service - Innovation 56

Garnishment Notable Awards, (Cont’d) 2004 Do. D Applied Innovation Medallion Award for the Interface Garnishment Notable Awards, (Cont’d) 2004 Do. D Applied Innovation Medallion Award for the Interface of IGS with My. Pay 2004 Eastern Regional Interstate Child Support Association Recognition Award to Garnishment Operations for recognition of its efforts in electronic child support initiatives 2004 Administration for Children & Families Office of Child Support Enforcement Commissioners Award for Achievement Beyond the Call of Duty 2006 National Child Support Enforcement Association Award for the Outstanding Employer of the Year (Letter of Recognition from Do. D Comptroller) 3/18/2018 Integrity - Service - Innovation 57

Questions? 3/18/2018 Integrity - Service - Innovation 58 Questions? 3/18/2018 Integrity - Service - Innovation 58