2010 Wiley 1 Learning Objectives

© 2010 Wiley 1

Learning Objectives © 2010 Wiley 2

Learning Objectives – con’t © 2010 Wiley 3

Product Design &amp; Process Selection - defined © 2010 Wiley 4

Design of Services versus Goods © 2010 Wiley 5

The Product Design Process © 2010 Wiley 6

Product Design Process © 2010 Wiley 7

© 2010 Wiley 8

Product Screening Tool – Break-Even Analysis © 2010 Wiley 9

Product Screening Tool – Break-Even Analysis con’t © 2010 Wiley 10

© 2010 Wiley 11

Break-Even Example: © 2010 Wiley 12

Break-Even Example Calculations © 2010 Wiley 13

© 2010 Wiley 14

Factors In Product Life Cycle © 2010 Wiley 15

© 2010 Wiley 16

Remanufacturing © 2010 Wiley 17

Types of Processes © 2010 Wiley 18

Process Selection © 2010 Wiley 19

Intermittent and Repetitive Operations © 2010 Wiley 20

Process Selection Types © 2010 Wiley 21

© 2010 Wiley 22

© 2010 Wiley 23

Process Design Tools © 2010 Wiley 24

Designing Processes © 2010 Wiley 25

© 2010 Wiley 26

Process Flowchart of Customer Flow at Antonio’s Pizzeria © 2010 Wiley 27

Process Performance Metrics © 2010 Wiley 28

Process Performance Metrics © 2010 Wiley 29

Linking Product Design &amp; Process Selection © 2010 Wiley 30

© 2010 Wiley 31

Linking Product Design &amp; Process Selection con’t © 2010 Wiley 32

Linking Product Design &amp; Process Selection, con’t © 2010 Wiley 33

© 2010 Wiley 34

Product and Service Strategy © 2010 Wiley 35

© 2010 Wiley 36

© 2010 Wiley 37

© 2010 Wiley 38

E-manufacturing © 2010 Wiley 39

© 2010 Wiley 40

Designing Services © 2010 Wiley 41

© 2010 Wiley 42

© 2010 Wiley 43

Chapter 3 Highlights © 2010 Wiley 44

Chapter 3 Highlights con’t © 2010 Wiley 45