2010 Oracle Business-Driven IT Management Oracle

Business-Driven IT Management Oracle Enterprise Manager: Empowering IT to Drive Business Value Integrated Application-to-Disk Management Sandra Cheevers Oracle Enterprise Manager Product Management © 2010 Oracle

Business Driven IT Management Business Users & Customers Business Transaction Web Portal Product Catalog Order Entry Service Shipping Service Billing Service Other Services… Business Driven Application Management Business Services & Activities Packaged Applications Custom Applications Middleware Virtual Environments Third Party Applications Databases Servers Storage Integrated Application-to-Disk (Cloud) Management © 2010 Oracle Services Cloud Oracle Support Integrated System Management & Support

Current Application Management Paradigm Fragmented, Complex, Ineffective Application Software Application Components Infrastructure Components Siebel, People. Soft, EBS… Oracle Applications Web Server, Portal Presentation Layer Virtual Environments Java, . NET, Composite Custom Applications Database Management Systems Servers Databases Exchange, Legacy Non-Oracle Applications AS, ESB, SOA Middleware Storage Mainframe Point solutions only aggravate the problems rather than solve them © 2010 Oracle

Oracle Solution Application Software Application Components Infrastructure Components © 2010 Oracle Siebel, People. Soft, EBS… Oracle Applications Web Server, Portal Presentation Layer Virtual Environments Java, . NET, Composite Custom Applications Database Management Systems Servers Databases Exchange, Legacy Non-Oracle Applications AS, ESB, SOA Middleware Storage Mainframe

Oracle Enterprise Manager Hardware. Software. Complete. Event and Service Desk Connectors Services Cloud Integration Third Party Plug-ins Sun Ops Center Now Part of Oracle Enterprise Manager Product Family © 2010 Oracle

Integrated Application-to-Disk Management Grid Control • Managing the complete Enterprise stack • Built-in manageability in every tier Ops Center • Integrated manageability across the entire stack • Integrated Cloud management © 2010 Oracle

Comprehensive Management of Oracle Applications • Manage Oracle applications & technology from single console • EBS, Siebel, People. Soft, JDE, BRM • Optimize User Experience for Oracle Applications • • E-Business Suite Accelerator People. Soft Accelerator Siebel Accelerator JDE One Accelerator • Integrated Functional and Load Testing Automation © 2010 Oracle

Packaged Application Management E-Business Suite • • • Cloning Automation OA Integration Application Change Management Service Tests for Forms and OAF Support R 12, R 11 i • Auto. discovery • Configuration mgmt. • Service level mgmt • RUEI accelerators • Alerts/Notification • Centralized log management • Monitoring • Centralized domain administration • Out-of-box “Tribal knowledge” based policies People. Soft © 2010 Oracle Siebel • • • Siebel Workflow Monitoring HI Application Support Transaction Diagnostics (SARM) Log Analysis Support for 7. 7 and up • Domain topology view • Server manager integration • Management of multiple JDE deployments • Correlation with application and database server metrics JDE One

Integrated Fusion Middleware Management • Single solution for Fusion Middleware 11 g management • • • © 2010 Oracle Web. Logic Server Oracle SOA suite & Service Bus Oracle Coherence Oracle Identity Management Suite Oracle Business Intelligence Oracle Web. Center

Fusion Middleware Management Web. Logic Server SOA Suite • JVM Diagnostics • Application Dependency and Performance • Business Transaction Mgmt • Provisioning Automation • Support Workbench • Support for BPEL, OSB, ESB, WLI • SOA Composite, Component Engine, Service monitoring • Business Transaction • Auto. discovery Management • Configuration mgmt. • SOA Composite Provisioning • Service level mgmt • Real Time/Historical monitoring • Comprehensive I&AM 11 g • Comprehensive BIEE Mgmt • Alerts/Notification Management • Support for BI DAC Server • LDAP-based “service test” • Out-of-box Dashboard Usage support Reports • Support for OID, OVD, OIF, DIP • ETL Performance IDM Suite © 2010 Oracle Business Intelligence

Oracle Enterprise Manager 11 g Rich Middleware Management • Comprehensive support for FMW • SOA 11 g, Web. Center 11 g, Web. Logic 10. 3. x, IAM 11 g • SOA Management • Composite, Component, Engine, Service metrics • Enterprise Service Dashboards • Configuration management • SOA application deployment automation • SOA instance tracing across domains • Web. Logic Server Management • • © 2010 Oracle Improved discovery No admin server dependency for monitoring Request monitoring and tracing WLS configuration management and provisioning

Comprehensive Oracle Database Mgmt • Best-in-class management for best-in -class Database • Complete support for all aspects of administration lifecycle • Built-in manageability – instrumented into the database for zero-overhead, seamless, automated management • Rich change management enabling business agility with superior testing • Intelligent fault diagnostic &repair © 2010 Oracle

Database Management PERFORMANCE • • • Automatic Diagnostics Automatic SQL Tuning Real-time SQL Monitoring Adaptive Monitoring Active Reports • • • Compression Advisor Segment Advisor Memory Advisor Undo Advisor Support Workbench Health Checker TASK AUTOMATION • Automated patching • Automated backups • Schema change detection and sync • Automated policy enforcement • Proactive and compliance evaluation alerts/notifications • Real-time & historical • Database cloning monitoring • Configuration Mgmt. • Group Mgmt. • Automated migration to Oracle • Reporting Grid INTELLIGENT ADVISORS © 2010 Oracle • • One-click RAC scale-out HA Console Data Recovery Advisor Service-centric management HA SYSTEMS

Oracle Enterprise Manager 11 g Best-in-Class Database management • Full support for Oracle Database 11 g Release 2 new features • Compression Advisor • Real-time change detection for preventing unauthorized changes • Flexible server partitioning – instance caging • Active Reports for offline analysis • Global AWR for easier RAC diagnostics • ASH for tuning Standby databases • Exadata V 2 Support • Storage Monitoring plug-in • Exadata-aware SQL Monitoring • I/O Resource Management © 2010 Oracle

Oracle Enterprise Manager Ops Center Deep Hardware, Virtualization & OS Management • Unified life-cycle management for physical and virtual systems • Optimized for Sun Systems • SPARC & x 86 servers • Solaris OS • Virtualization: Solaris Containers & Oracle VM Server for SPARC (LDOM) • Support for heterogeneous environments • Linux (OEL, Red Hat, SUSE) • Windows • Grid Control – Ops Center Management Connector © 2010 Oracle

Ops Center - Key Capabilities DISCOVERY • • • Inventory Bare-metal discovery VM Auto discovery Advanced permission model Intelligent grouping • • • Firmware Solaris and Linux Golden Images LDom hypervisor Provision IS in Zones/LDoms PROVISIONING © 2010 Oracle UPDATING Virtualization Management • Zones & LDoms • Life-cycle mgmt • Resource mgmt • • • Solaris, Linux, Windows Automatic patch download Advanced dependency engine Simulation and rollback Solaris Live Upgrade • • • Hardware and OS Resource optimization Reporting Auditing Historical monitoring MONITORING

Grid Control-Ops Center Integration • Integrating Grid Control and Ops Center • Bi-directional exchange of events and alerts • Integration Roadmap • In-context launch of alternate console • Unified software configuration and compliance reporting • Unified management tool for Oracle and Sun © 2010 Oracle

Integrated Application-to-Disk Management Application Performance Management Lifecycle Management User Experience Dynamic Resource Management Java, SOA, Transactions Patching Diagnostics, Tuning Provisioning Compliance Dashboards Functional/Load Testing Application Configuration Mgmt Real Application Testing Collection, Tracking, History Data Masking Configuration Management © 2010 Oracle Application Quality Management

Application Performance Management User Experience Management Business Transaction Management Business Service Management JVM Diagnostics © 2010 Oracle DB Diagnostics ￭ Comprehensive Real User and Synthetic Tests ￭ Oracle Application Accelerators ￭ Business-IT correlation ￭ End-to-End visibility ￭ Business Context ￭ Exception Management ￭ Service Topology ￭ Service Implementation drill-downs ￭ Service Dependency analysis ￭ Resource View ￭ Cross-tier tracing ￭ JVM Memory leak analysis ￭ Automated SQL Tuning

Reduce Performance Management Costs Forrester Total Economic Impact of Diagnostics and Tuning Packs • Increased DBA Productivity • Reduced system downtime & increased availability • Reduced capital spending on servers © 2010 Oracle u. Capital Expenditure Saving u. Business Productivity Saving u. Administrative Productivity Saving

Integrated Configuration Management Doing More With Less Knowing What You Have Standardizing Configurations Configuration Compliance Detecting Configuration Changes Asset Discovery Drift Analysis Proactive Checks Real-time Monitoring Automated Inventory Config Comparison Policy Management Real-time Detection • Across the stack Out-of-the-Box Policies • Operating Systems • Across lifecycles User-Defined Policies Compliance Framework • Hardware • Baseline & Gold Std User-Defined Groups • SOX. PCI, Co. BIT … • Database • 1 -to-1, 1 -to-Many Compliance Dashboard HW/SW Configurations • Packaged Apps Configuration Search Relationships © 2010 Oracle Drift Reconciliation • Who, What and When Change Reconciliation • Authorized vs Unauthorized

Integrated Lifecycle Management Deep Solution Across The Stack • Automate deployment of software, applications, and patches • ITIL compliant, minimal downtime automation • Integrated automation of physical and virtual infrastructure • Standardization of software images and processes Install & Patch Create Gold Image Approve Clone Applications Analyze Databases © 2010 Oracle Scale Down Scale Up Patch

Reduce Operations Cost with Automation Forrester Total Economic Impact of Configuration and Provisioning Packs • Reduction in costs of managing IT • Increase staff productivity • Increased agility to business needs • Reduction on capital spending © 2010 Oracle u. Capital Expenditure Saving u. Business Productivity Saving u. Administrative Productivity Saving

Most Comprehensive Quality Management Solution • Test Application Changes with Application Testing Suite • Functional and Load Testing • Test Infrastructure Changes with Real Application Testing • Record and Replay Production Workload • Test Data Management with Data Masking Pack • Obfuscate Sensitive Data © 2010 Oracle

Oracle Application Testing Suite • Comprehensive end-toend application testing • Functional and regression testing • Load and performance testing • Test process management • Integrated scripting platform • Open. Script • Easy to use © 2010 Oracle

Application Testing Suite 9. 1 • Automatic script generation - Zero-effort script development - Support for load testing - Scripts generated using RUEI • Smart integration with Grid Control for application performance diagnosis - JVM Diagnostics for mid-tier - DB Profiles for Oracle Database • Test Starter Kits for EBS R 12 - Functional testing support • Accelerator for ADF apps - Support for load and functional testing © 2010 Oracle

Infrastructure Testing Oracle Real Application Testing • Reduce costs and risks of database and infrastructure changes Production Test • Test with real production workloads • Fully automated workflow © 2010 Oracle Storage Cap ture Pr oc es s Re pl ay Ana lysi s& Rep orti ng

Oracle Enterprise Manager 11 g Enhanced Real Application Testing Management • Simplified reporting and analysis • Replay compare report • STS compare report • Replay filters for targeted testing • INCLUSION and EXCLUSION filters • Enhanced workload support • Shared-Server • Streams © 2010 Oracle

David Mitchell Senior Vice President, OVUM “Oracle Real Application Testing reduces the time required to test changes by as much as 80%, lower testing costs by as much as 70%, mitigate risks by reducing the number of unexpected outages, and improve the quality of service for their IT operations. ” © 2010 Oracle Source: Oracle Real Application Testing – Business Agility Through Superior Testing, Jan 2008

Oracle Enterprise Manager ROI Study Multi-customer Study Demonstrates Strong ROI, Business Value ($M) • ROI of 149% with a payback period of 18 months • Lower downtime by up to 90% • Improve IT staff productivity by up to 75% • Reduce capital spending on servers by up to 20% © 2010 Oracle

Oracle Enterprise Manager Proven Solution. Trusted by Customers. Saves 80% time and effort for managing Databases Avoids online revenue losses up to 25% 90% of IT issues addressed before they impact users Drives asset utilization up by 70% Cuts configuration management effort by 90% Saves $1. 9 million with Oracle Enterprise Manager Saves $170, 000 per year with Oracle Enterprise Manager Replaces manual tools with automation; saves time by 50% Reduces Database testing time by 90% Reduces provisioning effort by 75% Deploys SOA infrastructure 92% faster Cuts application testing from weeks to hours Reduces critical patching time by 80% Delivers 24/7 uptime with Oracle Enterprise Manager Saves weeks on application testing time © 2010 Oracle