2007 Avaya Inc All rights reserved 1

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Total Solution: Hardware & Productions Part of the total communications solution Positions you as a provider of solutions, not just an equipment vendor Help the end user increase revenue Increase productivity Reduce costs Increase bottom line/earnings Easy to order Magic On Hold® handles entire process, from beginning to end © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. 3

Magic On Hold® turns “on hold time” into a positive experience for the client Proven Benefits Informs, educates and motivates callers Cross sell other products and services Offers a talking newsletter Creates product awareness Distinguishes from the competition Enhances company image Reaches a captive audience © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. Statistics 70% of all calls are placed on hold With silence on hold, 60% hang up within a minute 30% of those callers, will never call back Surveys indicate that 88% of callers prefer messages on hold to silence 4

Magic On Hold® Productions Talented Team Easy Process Professional customer service staff Professional writers Broadcast quality voice artists (English, Spanish, Portuguese) Variety of dialects In-house digital recording facility Trained technical engineers Toll free support On line customer center Custom Production Duplicate Production SAP Code 407556224 One on one client consultation Easy client script worksheet for copy points Writers present draft Client revises, and approves Client selects male or female voice and music No additional fees for Spanish or Portuguese Magic On Hold records and delivers audio SAP Code 407601756 A custom production consists of a 4 -minute production with five to six different messages and music, customized to meet end user’s needs. A duplicate production is an exact copy of the original custom production. © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. 5

Magic On Hold® Equipment and Digital Productions Messager USB (SAP Code 700427503) Features • Plays audio from a standard USB flash drive • Ships with a 32 MB flash drive • Up to 4 GB flash drives supported • Easily transfer files from our website • No special drivers or software needed • 8 and 600 ohm audio output Custom Production SAP Code 407556224 • No moving parts • Easily installs on all AVAYA systems Duplicate Production SAP Code 407601756 A custom production consists of a 4 -minute production with five to six different messages and music, customized to meet end user’s needs. A duplicate production is an exact copy of the original custom production. © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. 6

Magic On Hold® Equipment and Digital Productions Messager MP 3 (SAP Code 700378904) Features • Removable flash card storage • Load via USB port from Windows PC • Compatible with Windows XP or later • Standard 64 minute audio storage • Plays standard MP 3 files • Stores 100’s of messages Custom Production • 8 and 600 ohm audio output SAP Code 407556224 • No moving parts Duplicate Production • Wall mountable SAP Code 407601756 A custom production consists of a 4 -minute production with five to six different messages and music, customized to meet end user’s needs. A duplicate production is an exact copy of the original custom production. © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. • Easily installs on all AVAYA systems 7

Magic On Hold® Equipment and Digital Productions TELink 1250 i (SAP Code 700380041) Features • Load audio via Internet • Checks for new audio daily • Built in 10/100 Ethernet jack • Standard 64 minute audio storage • Expandable to 68 hours • Push & pull access Custom Production • Stores 1000’s of messages SAP Code 407556224 • 8 and 600 ohm audio output Duplicate Production • No moving parts SAP Code 407601756 A custom production consists of a 4 -minute production with five to six different messages and music, customized to meet end user’s needs. A duplicate production is an exact copy of the original custom production. © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. • Wall mountable • Easily installs on all AVAYA systems 8

Magic On Hold® Equipment and Digital Productions Sonorous Model 1 (SAP Code 700345077) Features • CD ROM to flash RAM audio storage • Pure digital to digital MP 3 audio transfer • Standard 64 minute audio storage • Extruded aluminum & steel construction • Built in 2 watt amplifier • 8 and 600 ohm audio output Custom Production SAP Code 407556224 • Wall mountable • Easily installs on all AVAYA systems Duplicate Production SAP Code 407601756 A custom production consists of a 4 -minute production with five to six different messages and music, customized to meet end user’s needs. A duplicate production is an exact copy of the original custom production. © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. 9

Magic On Hold® Background Music & Messaging Solution MBox Media Player (SAP Code 700432305) Don’t lose opportunities to other background music providers that offer both speakers and music. Now Avaya can provide the end to end solution. Features • Internet programmable • Dual zone for overhead audio and MOH • Up to 50 hours of storage • 1000’s of music tracks • Variety of genres • Static or DHCP compatible • 2 line 16 character display Offering Includes • Automatic scheduling for music updates Includes music playlists, one custom production for either overhead or on hold Messages, and first year’s music licensing. © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. 10

Connectivity Definity® Music on hold feature must be programmed by vendor from the switch (see administrator manual) Connectivity to AUX port Analog station port coupler (part #406541078 required) S 8 XXX Series (No hardware required) Magic On Hold can also provide audio file if using CM built in MOH capability However external device frees up built in memory capacity for other applications Cost effective solution versus memory upgrade External Magic On Hold player can provide better audio quality and greater time capacity © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. 11

Quick Links Equipment Brochures Messager USB – Brochure – Manual Messager MP 3 – Brochure – Manual TELink 1250 i – Brochure – Manual Sonorous – Brochure – Manual Mbox Media Player – Brochure – Manual © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. Demos Voices Music Web site Visit magic-on-hold. com 12

Magic On Hold® Makes It Easy! Provide Magic On Hold® equipment and a custom production Magic On Hold® does all the work Professional consultation for effective productions based on vertical market to enhance the experience – Analyze demographics & statistics • age, gender, nationality, region, income • average hold time, why listeners are calling, commonly asked questions Professional staff writers and in-house recording studio Broadcast quality voice talent includes a variety of regional accents to meet your needs Music library includes a wide variety of genres and styles Technical support department (English & Spanish) Total commitment to customer service © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. 13

Contact Us Brad La. Rue – Magic On Hold, Channel Manager – 800. 584. 4653, ext. 314 – brad@onholdbusiness. com Mitchell S. Keller – Magic On Hold, President – 800. 584. 4653, ext. 305 – mitchk@onholdbusiness. com Janet Yundt – Avaya, CCD OEM Product Manager – 908. 953. 7932 – jyundt@avaya. com © 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. 14