2006 QL- LAW 9000 SURVEY REPORT LAW

2006 QL- LAW 9000 SURVEY REPORT

LAW 9000 l Background l SAI Global l Statistics

QL Board l Role l Liaison with SAI l Feedback l www. ql. org. au

Purpose of Survey l Better understand concerns l Identify opportunities for improved service

Survey Process l Sub committee l Questionnaire l 21 firms l Report of Results

Survey Results l Predominant themes l Recommendation

A FEW concerns … l ISO 9001 jargon l Frequency of audits l Price

Jargon l LAW 9000: ISO 9001 l Copyright l Handbook

Frequency of SAI Audits l Guidelines l Briefing new auditors l Consider process l Document control systems -time consuming

Price l Cost of implementation l “Value for money”

Valuable Investment … l “Yes” l Hidden benefits…

Benefits l l l l Uniformity Systems Review Responsibility Addressing Risks Organisational excellence Acknowledgement

Effectiveness of LAW 9000 … l “Very Effective” l Good vehicle l Standard easy to administer

LAW 9000 means … l To staff l To clients

Implementing l l l l Language Schedule Precedents Visits User groups Gap Analysis Consultant Allocate resources

Getting the most out of it … l l l Inclusion Partner “Buy in” Sharing knowledge Audit Marketing Blame process on “LAW 9000”

Amendments to LAW 9000 l Internal audits l Detailed recommendations from auditors l Auditing process shortened/ streamlined l Implementation Plan

Inspections of certified firms l Suggestion l Practice

Networking l QL facilitate networking l Proposal l Issues

Question Time

Where to now?

Thank you to the QL Board Subcommittee for the QL Survey Patrick Fair from Baker and Mc. Kenzie for providing the location and Andrea Foot from Axxia Systems www. axxi. com. au for sponsoring this evening