2004 -05 Continuing Education Planning Statements Clarence Smith

2004 -05 Continuing Education Planning Statements Clarence Smith Dean of Continuing Education June 18, 2004

Mission Statement Continuing Education promotes lifelong learning and economic development by providing quality workforce training, literacy education, and personal enrichment opportunities. (June 7, 2004)

Occupational Extension Mission Statement Revised June 7, 2004 • To provide workforce development training to support the needs of area business, industry, and government thereby promoting economic development and quality of life within our service area.

Continuing Education Department We partner with businesses, industries, and public/private agencies to offer flexible, low cost courses on demand customized for specific training needs. We have over 1400 approved courses on our MCL with the maximum tuition for any course being $65.

CFCC Continuing Education Department June 10, 2004 Vice-President of Instruction Dan Hickman Dean of Continuing Education Clarence Smith Internal Auditing Executive Secretary Cont Ed Tech. Evening Front Desk Staff BIG Center Div. Basic Skills Div. Burgaw Campus Pub. Health/Safety Hampstead Camp. CS/SS Division Cassandra Woodhouse Holly Tucker Glover Melvin Barry Hood Becky Porter Marjorie Spearman HRD Program CED Program EMT Program Firefighter Training Program Community Service Program SBC Program) ABE/GED/AHS Program Firefighter Training ABE/GED/AHS Program FIT/NEIT Program ESL PROGRAM ABE/GED/AHS Program Prison Program

18, 111 students enrolled in CE classes in 2003 32, 527 (duplicated headcount) records were filed. We provide customized courses for area businesses, industry, and government in management training, emergency services, medical training, computers, Spanish, and technical subjects.

Firefighter Training In 2003 the Continuing Education Department provided training to 6, 041 students who serve as both paid and volunteer fire fighters and members of rescue squads in the state. This training serves to improve the fire fighters’ skills in areas such as basic firefighting and rescue to advanced management training. We also offer training in specialty areas such as advanced rescue techniques, incident command, leadership, and management training. All training is provided without fees to members of local fire department.

Firefighter Training CFCC offered five regional training seminars where classes are provided during a weekend for the accessibility of volunteer fire and rescue personnel. Statewide, over 85% of all firefighters are trained at a local Community College.

Law Enforcement and EMT • Over 5, 232 EMT and Law Enforcement Officers (duplicated headcount) were trained at CFCC, this group along with firefighters comprised approximately 43% of all CE workforce development training at the College. • All training is provided without fees to members of local law enforcement departments and rescue squads. • Over 90% of all local law and enforcement and EMT personnel are trained at a local Community College

CE Nurse Aide Program • This partnership with UNC-W, coupled with area growth, has allowed the Nurse Aide program to grow rapidly within the last three years.

Other Continuing Education Workforce Development Training Areas (Duplicated Student Headcount)

We deliver classes through… On and off-site training classes Individual consulting or group dynamics sessions Traditional and non-traditional hours and days. Short term workshops or seminars

Quality is important, and strategic partnerships are necessary.

The relationships and services created through businesses are important for meeting area workforce development training needs. Britthaven NH Co. NC Highway North Chase Brunswick Cove Sheriff's Dept. Patrol NH County Department Employment Security Of Social Services Commission Cape Fear Hospital Surf City EMS NH Co. Sheriff's Dept. Juvenile Services Carolina Beach Police Department Vita Link KOSA Industries Wilm. Professional Firefighters Assoc. Partners for Economic Inclusion Wilmington Housing Authority UNC-W Nursing Program GNF/GE Industries Burgaw Chamber of Commerce Pender Co. EMS NH Co. 911 Center Wilmington Industrial Wilmington Small Business Coalition Development Pender Co Economic Devel. Alliance Surf City EMS Cape Fear CDC Greater Wilm. Chamber of Commerce

and other partners. . . New Hanover Health Network (NHREMS, Cape Fear Hospital, Pender Hospital, Vita. Link and Air. Link Critical Care Transport, Vita. Line Transport) * Pender County Schools * New Hanover Regional EMS Model System (1 st in state) with North Carolina State Office of EMS (OEMS) * New Hanover County Fire and Rescue Services * New Hanover County Sheriff's Dept. Pender County Employment Security Commission * New Hanover County * Juvenile Services * New Hanover County 911 Center * Pender County EMS and Rescue, Inc. * Surf City EMS*GNF/GE Industries * KOSA Industries * Union Rescue Squad * Wilmington City Fire Department * Wrightsville Beach Fire Department * Carolina Beach Police Department * Leland Police Department * North Carolina Highway Patrol * NHRMC Special Police* New Hanover County Sheriff's Department * New Hanover County Division of Prisons * Pender County Sheriff's Department * UNC-W Police Department * Wilmington Police Department * Wrightsville Beach Police Department * UNC-Wilmington * New Hanover Regional Medical Center * Nursing Homes: * Cypress Pointe*Mariner Health Care* Britthaven North Chase* Autumn Care Myrtle Grove*Brunswick Cove*Woodbury Wellness Center*DDC/MC Safety*Defensive Driving – North Carolina Safety & Health Council*Motorcycle Safety - New Hanover Motorcycle Safety Foundation*Auto Dealer Continuing Ed - North Carolina Department of Motor Vehicles*Escort Driver Certification - New Hanover Department of Transportation (no recent demand for 2004)*North Carolina State Ports*Wilmington Housing Authority*New Hanover Community Action, Inc. *North Carolina State University*New Hanover Health Department*Cape Fear Literacy Center*Southeastern Mental Health Center*Wilmington Industrial Development Center*New Hanover County Department of Social Services*Employment Security Commission*

OE Objectives for 2004 -05 Objective One: To revamp the Nurse Aide Advisory Committee with new members and review guidelines for NA Program by Fall 2004. (PH&S and Burgaw) Why? To remain informed with current market trends and generate more input from area professionals. Objective Two: To continue to refine CE paperwork guidelines. (All Divisions) Why? Improve paperwork issues and decrease paperwork inconsistencies thereby meeting audit requirements and other changes. Objective Four: To implement the initial steps for the planning of a Safety Training Center at the North Campus. (Hampstead Campus) Why? To keep area agency partners informed and involved with the initial concept of the Center. Objective Five: Develop a second Rescue Technician Academy for fire/rescue students to meet the growing rescue training needs for firefighters. (Hampstead Campus) Why? To meet the training needs of Pender EMS & Rescue for a Rescue Technician Academy Objective Three: Maintain current levels of training in all program areas while introducing employees to the new Datatel system. (All Divisions) Objective Six: To begin the planning process to move staff and programs from the Hampstead Campus on April 15, 2005; . (Hampstead Campus) Why? Meet accounting guidelines and procedures while also avoiding audit concerns. Why? To insure a smooth transition to new location.

OE Objectives for 2004 -05 (Continued) Objective Seven: To develop a Workforce Literacy Development Center with lab facilities that will target specialized and entry-level training for the disadvantage population. (BIG and Basic Skills) Why? To remain informed with current market trends and generate more input from area professionals. Objective Eight: Develop a stronger partnership with the Department of Corrections by providing training to meet their certification requirements. Why? To meet market demands by providing lowcost training. Objective Nine: To increase the size of the Record Audit Division from three to four full-time positions. Why? To meet Datatel system needs and to insure continued growth and accountability in CE

Business Industry & Government Center • North Carolina companies are deploying new technologies to better enhance their competitive positions. The Business, Industry and Government Center (BIG) utilizes customized training to address this need.

NEIT Program (Program Brief) The New and Expanding Industry Training Program (NEIT) enables the BIG Center to provide free customized training to new employees of companies creating twelve or more new jobs. Eligible companies are those in manufacturing and technology sectors, as well as telecommunications, warehousing and distribution centers and others. Services are provided to small, medium and large organizations that qualify for the training program.

Focused Industrial Training (FIT) ( Program Brief) The Focused Industrial Training (FIT) projects and training programs are primarily directed toward veteran or incumbent workers in manufacturing industries who desire or need to renew their skills and technical knowledge; training Assistance is jointly planned by a sponsoring community college and the participating industry to assure that the activities are focused on the reality of the identified needs.

BIG 2004 -05 Center Objectives Objective One: To expand Summer Teacher’s Institute by providing a variety of continuing education opportunities for private, public, and home school teachers, aides, and other education employees. (BIG Center) Why? To meet area demands. Objective Four: To expand advanced computer applications by developing MS Certification Preparation Classes. CG 1, 6 (BIG) Why? Need to meet market demands. Objective Two: To provide qualified Objective Five: To offer on-line certificate applicants to local call centers by Spring 2005. program to provide training for entry-level jobs (BIG) in growing medical sector. CG 1, 6 (BIG) Why? To meet increased area market demands Objective Three: Activate Community Advisory Board for BIG Center. (BIG) Why? To generate more input from the business community regarding their training needs. Why? Not satisfied with present vendor, need more flexibility with grading and other issues to address possible audit concerns.

Human Resources Development (Program Brief) Mission: The Human Resources Development Program prepares unemployed and underemployed individuals for success in the workplace (revised June 7, 2004).

HRD 2004 -05 Objectives Objective One: To successfully reestablish the Job Link Resource Center with ongoing classes and partners Objective Two: To offer additional training opportunities to target populations and assist students who otherwise may not have the opportunity to participate in furthering their Why? To further strengthen partnerships with education. community agencies and to make the Why? To further strengthen community services of continuing education more visible college partnerships with community within the community. agencies and to make the services of continuing education and the more visible within the community. Objective Three: To seek additional services for HRD target population through Career Start. Why? To assist clients to become more employable

The Small Business Center hosts a wide variety of seminars and workshops, one-on-one counseling, a library of resources and to help business owners and operators. The mission of the SBC Center is to assist prospective and current small business owners to become economically viable and sustainable. SBC provides

Small Business Center Objectives Objective One: Expand upgrade the services offered through the Small Business Center by June 1, 2005 by: - 1) Marketing better, creating more relationships in Pender County. 2) Creating more useful and informative SBC website with resources, links, best practices, Online Business Exchange, etc. 3) Developing a “state of the art” SBC Resource Library 4) Create better internal software systems to track contracts, instructors, students, mailing lists, etc. 5)Developing a better internal marketing system (get feeds of mailing address lists for all SBC Seminars from Sun System) 6)Increase networking and local visibility with business groups. Why? To meet area training and services identified by business owners. Objective Two: To increase coordination with curriculum-side business classes. (SBC). Why? To present a more seamless approach to client services from the College thus improving the service for the community.

Basic Skills Division Provides literacy and life-skills education for adults to assist them to be economically viable and prepared for advanced educational opportunities. 3, 307 adults enrolled in Basic Skills Classes in 2003 Each year the Basic Skills Program graduates one of the largest high school diploma programs in our service area. Approximately 1, 257 adults attended classes in GED and Adult High School in 2003.

Basic Skills Division Unduplicated student headcount Spring Semester 2004

CED/ABE/GED/AHS Programs • • The Comprehensive Ed. Development (CED) Program provides services for adults performing with developmental disabilities. The Adult Basic Education (ABE) Program provides services for adults at grade levels 1 - 8 The General Ed. Development (GED) Program provides services for adults at grade levels 9 – 12. The Adult High School (AHS) Program provides services for adults who want a high school diploma and who make-up school credits from where they were in public school.

CED/ABE/GED/AHS Program Objectives Objective One: Establish ABE/GED Objective Two: Redesign the Basic workplace literacy class at worksite. Skills Department Why? Provide workplace specific literacy training to employees Why? To maximize the efficiency of the workflow and increase the quality of the programs Objective Three: To augment the vocational segment of the CED program. Objective Four: To continue to refine Basic Skills paperwork guidelines. (CED/ABE/GED/AHS) Why? Improve paperwork issues Why? Better meet the needs of the and decrease paperwork CED population in New Hanover and inconsistencies thereby meeting Pender Counties audit requirements and other changes.

English As A Second Language • English as a Second Language (ESL) is a program of instruction designed to help adults, who are limited English proficient, to achieve competence in the English language.

English As A Second Language Program Objectives Objective One: Establish one additional ESL class in Pender County. Why? To meet the needs of the expanding ESL population in Pender County Objective Two: To continue to refine ESL paperwork guidelines. (ESL) Why? Improve paperwork issues and decrease paperwork inconsistencies thereby meeting audit requirements and other changes.

Community Services/Self-Supporting Mission Statement Community Services provides seminars and events to promote the quality of life and provide for the unique needs of area citizens.

Community Services/Self-Supporting Objective One: To co-sponsor a “Sounds of Summer” event by August, 2004 to use as a recruiting tool for Curriculum and Continuing Education. Objective Two: Developing a parent-child reading program for Housing Authority residents and other target individuals by September, 2004. Why? Develop classes and services that will directly or indirectly support educational course offerings at the College.